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Jontashia H | Online Move InSelf Storage Units in Austin, TX, 78744
U-Haul Moving & Storage at Slaughter Lane
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Available Units (All Sizes are Approximate)
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Being told that the doors were unlocked and I didn’t know how to use my card, as a senior citizen, I had to wait while to prove it to someone that they were locked! Next thing the unloading and loading area for individuals was always filled with cars! The carts all had rails on them except one! Which took me several trips to retrieve my belongings. There was just one that was a flat cart. More time out of my day! I was charged a late fee a couple of times because of my card being hacked. I tried the first time, going to the office and the new general manager at the time said that she could not refund my late fee. The other times I just didn’t bother because I felt it wouldn’t matter. I spoke with the new GM as I was moving my belongings out, without an area I might add, I told her the situation that I had one more pick up things left and I had to drive north of Leander and there was no time for me to come back That evening of 4 April. Early war on the fifth which my rent was due I was there and they had already charged me April rent. Of course it came out early April 5 immediately. She did give me a credit. I don’t understand why you take it out immediately and it takes a long time to get it credited back . Once again I am a senior citizen and I need all the money that I can keep. I would also like to mention that the new general manager is very professional and friendly, the best one yet. The only problem I had with that was the employees interrupting her when she was taking care of my needs. She was absolutely fabulous!
Kennetha C | Overall ExperienceFrequent Lee went into office area spoke with various employees, every single, one of them upstanding, respectful, thoughtful during a very stressful time of moving. They were courteous and walked you through step-by-step that made it feel very comfortable again appreciate all staff members and the quality of service keep up the wonderful work your employees only as good as their trained so you are doing an outstanding job yourself. Thank you so much. Be seeing you in the future.
Patricia S | Overall ExperienceI would greatly appreciate extended access hours
Joshua B | First ImpressionsEveryone was so friendly and welcoming Great team 10/10
Daniel M | Online Move InStaff was outstanding they didn’t make me feel rushed. They explained things to me in detail so I was able to comprehend what I needed to be doing for Rental and for storage during this highly stressed time of a move they made me feel comfortable and relaxed. definitely will keep using them.
Patricia S | First ImpressionsI had a problem with the gentleman that was working in the garage. He was absolutely rude, obnoxious and uncomfortable to be around. He acted like serving was a burden and he talk to you with hostility. I don’t know his name but I’m sure I’m not the only one who complained about him. Everyone else was great that’s the only reason why I couldn’t give you guys a full hundred percent.
jamie B | Overall ExperienceThe folks operating the Slaughter Lane UHaul are the finest in the business. Kind, courteous, helpful, etc. I had such a great experience with the folks there I regret moving away!! Thanks for everything, SLaughter Lane UHaul personnel!!
Jacob T | Overall ExperienceVery helpful
armand N | First ImpressionsAmazing service. Moving is already so difficult and stressful. Nice to find this Uhaul storage facility.
David M | First ImpressionsGreat place, great people. They listen and make sure you are taken care of in timely manner.
Lomardra J | First ImpressionsThey have roaches.
Briana B | Overall ExperienceI have been with this facility since 2004 and have been very satisfied with this facility.
CHRISTINA R | First ImpressionsMany thanks to the employers to supported me.
Monica K | First ImpressionsThe staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.
jacqueline r | First Impressions