It was a great experience. My only problem was the way they have the trucks parked. I couldn't get out easily. Other then that great place , excellent people
Christina Murphy | First ImpressionsSelf Storage Units in Auburn, ME, 04210
U-Haul Moving & Storage of Twin City
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Most staff were very helpful, personable. One was indifferent when I closed the unit. He wasn’t rude, just didn’t have strong customer service and people skills which I value at all businesses. The facility was very convenient but with an end unit, the exterior wall had large gaps and o the outside. There was pest control inside the unit which gave some sense of security. The grounds were difficult to navigate as there were always vehicles parked partially blocking some access. It’s a busy uhaul center so I get it, but the systems in place to manage it are not conducive to customer access and experience.
Shawn Rice | Overall ExperienceHad mice or rat activity
charles key | Overall ExperienceI would use this facility again!
Nicole Cote | Overall ExperienceVERY GOOD AND CONVENIENT LOCATION TOO!!!
Lora Leland | Overall ExperienceI appreciate the no-fuss method of renting a unit and being able to manage the rental completely online, very convenient. Thank you.
Leila Raven | Overall ExperienceAmazing kind wonderful and very helpful business. I am very appreciative and grateful for the support and help that I received from this company.
Wendy Maxim | Overall ExperienceI love having the storage unit close to the rest room, and the bathroom is always clean.
gerard cyr | Overall ExperienceThe ceiling was falling in. Most times I went I couldn't access because all the trucks were lined up in front of the unit. At the end, I was assaulted by my ex boyfriend and his son and asked for an extra week to get my personal belongings. I was replied with a very cold, "you had plenty of time".
HEATHER GARLAND | Overall ExperienceEmployees were courteous and helpful.
jervis dunn | First ImpressionsI had my storage unit for almost 5 years I believe, and I have to say the customer service was HORRIBLE!!! The workers were rude, including one of the store managers your agreement states, and you pay for 24 hour accessibility, however the Uhaul are parked in front of the units at night so no, you don’t have access you may be able to squeeze your body in to get to unit but you certainly can’t bring a truck in. If I was even a minute late with my payment I would receive rude, and threatening emails, calls. My overall experience was just aweful with my storage unit and I will never recommend Uhaul for storage needs. I do want to say that Becky, Ariel, the tall older man have FANTASTIC customer service skills!!!
Holly Stacey | Overall ExperienceU-haul is a nice place to rent a truck or self storage
Aden Jibril | Online Move InOnly issue, I ain't received my deposit for the truck back
Arthur curit | First ImpressionsStop spamming my email for a review.
Joseph Crateau | First ImpressionsThey were very helpful
gerard cyr | First Impressions