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Travis Thornton | First ImpressionsSelf Storage Units in Auburn, WA, 98001
U-Haul Moving & Storage of North Auburn
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U-Haul Moving & Storage Of South Auburn
917 Auburn Wy S, Auburn, WA 98002 View Available Units3.8 miles from this location -
U-Haul Storage of Sea Tac
20024 International Blvd, Seatac, WA 98188 View Available Units5.4 miles from this location -
U-Haul Moving & Storage of Federal Way
35205 Enchanted Pkwy S, Federal Way, WA 98003 View Available Units5.7 miles from this location -
U-Haul Storage of Renton
453 Rainier Ave N, Renton, WA 98057 View Available Units9.5 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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I left uhaul because I could never get a response to my complaints about my truck and transport rental. So I took my storage business elsewhere. As someone who had been in customer service for 20 years I believe communication is key. I reached out to U-Haul several times and my issue was never resolved.
ANDREA ZIEGLER | Overall ExperienceThe bathroom needs more attention! Cleaning is always essential. The storage unit was ok and met my needs! It should be prorated if you exit before the end of the month and left it clean!
cheryl peterson | Overall ExperienceThis rating is because for 15 months we paid our storage & INSURANCE to protect our stuff. The storage next to ours leaked oil/gas under the wall & ruined so many items including some sentimental items that can't be replaced but our insurance didn't cover anything not my bed that was covered or any of my grandkids baby items or anything else, so I don't know why we have to pay for insurance....I would at least like my insurance payments back since it was money spent for no reason!
Aimee Robinson | Overall ExperienceFelt like one person at the desk was not enough.
JENNIFER BEALS | First ImpressionsI called the store And I guess was transferred to the All center. I was told at the time the store closed at 7 but the access was till 10 pm. I was excited because my help in unloading my truck lived in Olympia. So I told them to head up about 6pm thinking we would be done by 8 or 9 pm. I get to the store and start doing paperwork and checking in my transport. This was about 615. Then about 630 I’m done and the lady told me the acres was till 7 pm. Well I hurried and called my friends but they were already right down the road. So I had to leave my loaded truck at uhaul because I have no more money for gas and didn’t want to drive it back to my house 15 miles away. My entire hour I could have unloaded was wasted by paperwork that I couldn’t do online and the fact that we couldn’t get my car off the transport. The girl at uhaul had to help and direct us. And it took 20-30 min. Which left me no time to unload Today I get to try and unload it with my disabled self and my very disabled 67 yr old mother. I don’t think I have help. Because they came all the way up last night to help. Originally I was supposed to be able to return my equipment to this facility. Now I’m being told the lot is too full. Idk how I can move the truck off the facility to another place as it has no gas in it. This move took every penny I had. I am going to be driving on fumes in my own vehicle just to get down there today. I don’t know that I will ever use uhaul to move again. I paid a lot of money upfront and has issues at the pick up with the truck being locked and me having to go back and forth to the store to get it unlocked. I mean that used mileage and gas. He only way this will be resolved for me is if uhaul waives any daily fees for truck and transport. And if uhaul puts gas in the truck for me to take somewhere else or keeps the truck at the north auburn location and doesn’t charge me for gas
ANDREA ZIEGLER | First ImpressionsThank you for being available.
Fabian Sutterlee | First ImpressionsThis facility is always very friendly and absolutely spotless inside and out. It is one of the nicest facilities you operate. I have been a customer several times for trucks for long distance and short distance moves. I’ve used the storage before and I am a current customer. It is such a friendly and well run facility
Michael Howard | First ImpressionsThey were also great at understanding my situation with the U-Haul bill. They are amazing.
Felicia Thomas | Overall ExperienceIt was a wonderful experience knowing that your storage is safe.
ANTHONY CHIBUEZE | First ImpressionsMuy limpia sus instalaciones
Julio Lorenzana | First Impressions