Conditions were great. convenient. etc. many carts available. clean. staff was average. not bad , but not great. When the manager that was there when we first rented the unit , Ty was there; much better customer service. Personal care and compassion. Not now. We needed help getting in our unit as we had lost our key to the disc lock that we were made to put on the unit. They offered no help or assistance when we asked; even for a fee which we would have gladly paid. We were told “ sorry we don’t do that”. Disappointing for the price people pay for monthly storage.
Carole V | Overall ExperienceSelf Storage Units in Asheville, NC, 28803
U-Haul Moving & Storage of South Asheville
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- 4.0 Average Customer Rating
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When we rented the truck in the beginning they sent us to the wrong facility. When we called they said there were not any trucks available so we were in a very bad spot. Then we received a call and they found a truck for us and everything went very smooth from there. When we got to the storage facility they were even better. The guys there went above and beyond to help us. Everyone we dealt with was awesome!!
BETH K | First ImpressionsWorked out great for our storage needs!
Nediva M | Overall ExperienceStaff was very helpful!
David B | First ImpressionsWhen placing our order Valerie was very helpful and informative All employees were friendly and eager to help.
Anthony S | First ImpressionsThe main reason this facility is what it is, is because the manager Valerie Lytle has been hands on and available whenever I’ve had any issues or concerns. It was a pleasure dealing with someone who actually cares about the service to her customers. Also JR was always ready to assist in any way that would make my visits as easy as possible. Once the UHaul boxes were transferred to the new facility, the warehouse manager was on point with having my box down when I needed to get into it. Great location and great staff!
Ron C | Overall ExperienceVery friendly and professionally operated business.
Robert A | Overall ExperienceThe manager, Valerie, and the entire staff are all very friendly and helpful.
Robert A | Overall ExperienceStaff are friendly and helpful. Storage unit is clean and easy to access.
Nediva M | First ImpressionsAlways felt my belongings I stored were safe and well protected. The staff was always friendly and helpful.
Nediva M | Overall ExperienceThe beginning of the contract and dealing with the employees were horrible!
James H | Overall ExperienceEveryone was extremely friendly and helpful during our relocation to Asheville.
Robert A | First ImpressionsIt’s been a pleasure working with Valerie, the manager. She saw all of my details through to the end.
Chinita H | Overall ExperienceNo complaints, just annoyance that the computer system couldn't seem to register my access code with my unit and would go off every time I opened the storage unit. Staff was always helpful.
ANDREW G | Overall Experiencestaff was very accommodating and helpful. He walked me into the storage unit to show me where my unit was located. They were very friendly and explaining how do use my new code and everything else I needed to know.
Daniel L | First ImpressionsGreat employees here. For what is a bleak job dealing with irritated people, they were awesome. Give them all raises.
Justin L | Overall Experience