I had this storage unit for Almost 2 years, never had access to it. Called every other month trying to set an appointment for a lock smith & never got a single call back about setting an appointment. Was told I’d be changed $50 for said locksmith after the U-HAUL lock that was provided, wouldn’t open with U-Haul key. Was always left feeling uncomfortable by disrespectful staff and the constant smell of cigarette smoke. I’ve been with you U-Haul for years so I could definitely tell it had everything to do with this exact location. Everyone needs training, especially the handy man that helps with trailers… he needs training on how to speak to people Correctly. Also maintaining hygiene & washing hands after smoking before touching customers belongings.
Yvette V. | Overall ExperienceSelf Storage Units in San Antonio, TX, 78217
U-Haul Moving & Storage of Naco - Perrin
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Storage Customer Reviews
- 4.5 Average Customer Rating
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5 years there no issues
paul b. | Overall ExperienceThe staff at this location is by far the best, very helpful and respectful. The GM - Francisca was truly a blessing helped me with my specific situation and always communicating what is going on. This Uhaul is the best in San Antonio.
Gwendolyn K. | Overall ExperienceThe guys that helped me was awesome very helpful knowledgeable with great patience I must say because of the two gentleman that helped me I will definitely be using U-Haul again as well as sending my friends and family that are moving! Thank you guys for such a wonderful experience
KENNETH T. | First ImpressionsThis s the first time i go to this location and I love it.
MARTIN D. | First ImpressionsVery nice manager and staff. Helpful in difficult situation! Appreciate all team members.
Annette A. | First ImpressionsGreat experience! Thanks for such a great service.
Miriam F. | Overall Experienceprofesdional , helpful , efficient , polite etc . all great.
MARGARITA R. | First ImpressionsThe help we were given was kindly timely and made me feel like family
Robert C. | First ImpressionsThis location is the BEST. The staff is very friendly and super helpful. This is the reason I had my son store his belongings at this location. Plus the Manager Francisca is AWESOME.. she took so much stress off my shoulders and made my return of the truck and getting a storage super easy. So glad she is still there, she is such an asset!
SUZANNE Q. | First ImpressionsTransmission slipped on truck and wiper blades were metal on glass and It was a thunder storm during my retal very unsafe
Michael E. | Overall ExperienceRats and bugs were also inhabiting my storage unit and ruined a multitude of my belongings.
Morgan B. | Overall ExperienceI’m use to there being a light in or close by my storage facility. If the access was 24 hours it would be more convenient.
Angel S. | Overall ExperienceThe Staff was very professional & efficient and more than accommodating. The staff kept me informed of any detail or correction needed. and quickly responded to any updates that I relayed by Phone I truly appreciated the care convenience & service. Thank you
ALICE B. | Overall Experiencespace and overall environment was always clean and the staff was always attentive and helpful
William N. | Overall ExperienceThe manager there, she is AMAZING.. she helped me out when I was so stressed out about returning the truck late and doing my storage.. she handled everything for me…
Susan Q. | Overall ExperienceGreat staff!
Caesar C. | Overall ExperienceManager was very professional, with a outstanding personality. Very good customer service.
anthony m. | First Impressions