This was the worst experience ever. I have never had to deal with a rep who never answered calls or return calls once a message was left for management. Never again!!!
David Frazier
Storage King USA Cliffdale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, NC 28314
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was not cleaned out from previous renter. There was broken glass and trash in truck. I had to sweep it out before I could use it.
nadiyah azizNo improvement necessary.Everything was right on point.Customer service was awesome.We were in and out.
Durlia DeanneEnsure vehicle is not completely parked in a 4 inch puddle of mud. Ensure equipment ordered is with the truck. Give an option to refund extra gas put in vehicle if you’re going to be charged for putting on extra mileage
Hayden HammondThe truck was parked in a massive puddle of at least 4 inches. The truck could only be accessed from the passenger door. In front of the truck taking up almost the entire parking lot was an enormous collection of water that was 6+ inches in some places. The entire set up was dangerous that could likely make damaging the vehicle much easier. The app was not helpful for self-checkout. It was stalling and exited out of my order several times even though my internet connection was fine. I had to call customer service twice to resolve issues. I selected the self refuel option - the app and email kept saying to refer to the contract for the initial fuel level. The contract was nowhere to be found in my app or email. After refueling to the appropriate level, I was still charged as if I hadn’t refueled. After customer service fixed this, I was still charged an additional fuel fee even though the gauge was equal to if not higher than when I picked up the truck. I requested an appliance dolly and a furniture dolly and got neither. Apparently these are requests that are subject to availability and U-Haul does not communicate tho availability before your rental. Overall, the location was dangerous due to the water collections/puddles. The app was all but useless. The checkout system was delicate and confusing. Thankfully the customer service reps were knowledgeable and helpful to get this rating from 1 to 2 stars.
Joseph Paul