The vehicle was supposed to be able to be picked up without having to enter the facility and go through checkin with attendant. This was not possible, and it caused delay. Furthermore, the attendant proceeded to renter all of the data that I had already completed online, and when doing so she reset the cost, which simultaneously changed the originally quoted price to my online account. This then took longer time to remedy. Seems as though the attendant at the pickup location needs further instruction on those accounts who are setup online prior to arrival.
David Lowry
Browns Automotive & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edwardsville, IL 62025
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Customer Reviews
- 4.5 Average Customer Rating
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You should really ask if the overall experience with UHAUL was good, the location areas were both great. The issue we had is we scheduled a pickup at 12 central time which is 1 pm eastern we we live. we were expecting to drop off at 1pm but because this location and UHAUL had to change the pick up time our drop off time was also changed which i found out later and we were not happy with that. So now due to this we had to change our trip and last location and ended up driving home late Wednesday night. We were planning a stop but due to it being 4 hours away, there was going to be no way that we were going to make it there by the new changed time of 10.33 am....overall that was very disappointing.
Richard LeBlancEverything went smoothly.
Mary Lou JonesVery friendly and helpful staff!
BRANDON WHITTAKERWe rented from here 3 times in a row during the week. We were consolidating a few buildings into one and the uhaul was clean and well maintained. On top of that the staff at this location was top notch. Easy going, very efficient and polite EVERY single time we spoke or I came in to pickup and drop off. This will be my uhaul place and will recommend anyone local to them 100%!!!
JENNIFER HAYS