Customer Reviews for In Towne Self Storage
(U-Haul Neighborhood Dealer)

422 comentarios

200 N 9th Ave   Saint Charles, IL 60174

(331) 422-0269

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 4 p. m.
  • Domingo
    11 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(331) 422-0269

200 N 9th Ave
Saint Charles, IL 60174

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 4 p. m.
  • Domingo
    11 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Miguel from the 1800# and Cathy McNally were great!

Diego M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

melinda B. 
Clasificación:
5.0

Everything went well from the initial reservation to completion. Thank you and everyone that was of help to us! Great job and we will use you again in the future!

GARY F. 
Clasificación:
5.0

Need new wiper blade on passenger side, clean snow off and ensure back door isnt frozen shut, spent 30 min trying to open door.

Tonia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

This is the second time I have rented from here. Great customer service!

Jim G. 
Clasificación:
5.0

Ensure all equipment/tools are with the vehicle. No dolly or hand truck was present. Needed to go buy one from Lowe's.

Stefan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
5.0

The people were super helpful and friendly. I can't think of anything that needs to be improved at this location.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

J G. 
Clasificación:
5.0

Well let me first start by saying, Thank You! so much To Shannon, She set up my Reservation. I got a little turned around getting to the location. So I called Shannon and she got me back on track, she had everything I needed set up. We took care of paperwork , I was ready to go. Shannon was so easy to talk to, Great customer Service Skills. You are so APPRECIATED! Might I also mention that I never been in a U-Haul office that was nice on the inside.

Peggy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Everything was great. I ordered a pod and what a waste. I should of just rented a 26 ft truck and be done with it. What a lesson I learned

Dean P. 
Clasificación:
5.0

It was getting a little expensive to park my boat outside I loved the staff and facilities

Mark J.  |  Overall Experience 
Clasificación:
5.0

Excellent experience friendly staff!

Mary Ann D.  |  Overall Experience 
Clasificación:
5.0

The gentleman that took care of me was very fast and efficient. They have very reasonable prices both for U-Hauls AND the storage! I was so surprised to see how convenient it is whether you're moving things into the storage or renting a truck. The employees here have always been kind to me so with that being said, you won't regret it! 

Dahlia C. 
Clasificación:
5.0

I am a frequent renter and love doing business with this location. Each staff member is caring, efficient, thoughtful, and supportive. Ben in particular has been an absolute joy to work with. The trucks are always in great condition, making every part of the experience an enjoyable one.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
4.0

Clean up the floor of the trailer better. The floor was not clean.

Mel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

J Brandon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sofia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R.  |  Overall Experience 
Clasificación:
5.0

Kathy was very helpful getting us set up.

Melanie P. 
Clasificación:
3.0

After a brief "SNAFU", THE 5 X 8 trailer was rented, and dropped off the next day.

CHARLES Y. 
Clasificación:
3.0

I was told that I returned the equipment before after hours that I would get my deposit (debit card hold) back the same day. When I did return it before after hours I even made sure to ask if that was still the case. The employee said yes and that he was going to complete that right away. 2 days later my hold still hasn't be refunded.

CHRISTIAN G. 
Clasificación:
5.0

Efficient operation

David S. 
Clasificación:
5.0

I dropped the trailer off after they were closed.

Brian W. 
Clasificación:
5.0

Thank you very much for your service while we relocatet to IL, we will recommend you no doubt.

Thierry L.  |  Overall Experience 
Clasificación:
5.0

Honestly, none that I can think of at this time. This location is always quick, courteous, and flexible. I am grateful for their dedication to a quality experience, especially during a difficult situation that our family was facing! Thank you so much, especially Ben, for helping us out.

MICHAEL B. 
Clasificación:
5.0

Excellent storage facility! I used this storage company for over one year and couldn't be happier! Heated / air conditioned units, four loading ramps, and security cameras throughout! Great rates too! I highly recommend!

Rick H.  |  Overall Experience 
Clasificación:
5.0

Gentlemen who checked me in wa extremely helpful for an upcoming one way rental I need to plan.

Fred M. 
Clasificación:
5.0

He didn't work in the truck that was a little troublesome

Leigh W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara B. 
Clasificación:
5.0

I would never expect to have my expectations exceeded with a UHaul facility or experience, but everything in the Office and with service was 11/10. It was actually enjoyable and impressive, and I've already told someone "if you ever move or need storage, go to InTowne." So helpful and friendly with a last minute reservation while other locations never called me back. The truck itself was fine and clean, just what one assumes/expects, but showing its age at 126K miles.

Evan L. 
Clasificación:
4.0

The first tow dolly on my reservation had visibly and badly frayed wiring. It never should have been marked as available to rent. I was lucky there was a second one, and that switching was very easy.

Adam S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E. 
Clasificación:
5.0

We had rain on the day we moved and the front of the cargo box over the "Mom's Attic" leaked and got our queen size mattress wet, and then mixed with whatever dirt was up there, it got the mattress cover dirty. Truly unfortunate.

Cameron Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
4.0

There was still garbage in the truck. Also, a manager was supposed to reach out to me but never did. I tried twice to speak with a manager from uhaul and I was denied twice.

Brien D. 
Clasificación:
5.0

Nothing everything is good.❤️❤️

Darleen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kara R. 
Clasificación:
5.0

We could not get the contactless pick up to work fortunately someone was there to take care of us

Joseph D. 
Clasificación:
5.0

Be sure the return process is completed promptly so the customer doesn't get a phone call the next day asking where a missing piece of equipment is (it was onboard the truck and returned with the truck). :-) The issue was resolved and I was not charged, but it was the only blemish on an otherwise perfect rental process. ¡Gracias!

Thomas G. 
Clasificación:
5.0

The customer service representative on duty from 12 - 4:00 on 8/21 ( Ben Stephens), was professional and friendly. He answered questions and asked if I needed anything to have a successful move. He made me feel that my business was important, and because of his professionalism, I will recommend this U-Haul facility to others.

Charles L. 
Clasificación:
5.0

The manager here at the St Charles location was great. I would have loved to book here but was told I had to go to the Hanover Park location. I had to drive 30 minutes only to be told that they had overbooked and I had no trailer. I had booked in advance. I had to drive back to STC after the National center found the trailer at this location. She was great. But it was very disappointing since I had booked a larger trailer and was left with a much smaller one. This last minute switch is very frustrating and disappointing. U-Haul needs to do better.

Jim G. 
Clasificación:
5.0

First time I rented a truck and I had excellent service I took was very clean and ran very well will definitely go to them again

Debbie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
1.0

The trailer was not put on properly and fell off. Was promised a refund and never received.

Debbie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

Ben was great. Helpful and professional.

Rich K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared P. 
Clasificación:
5.0

The return process online was a bit of a hassle because it wouldn't work on one phone so we had to do it on another. Just a lot of steps that could be done better

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor N. 
Clasificación:
5.0

The employees were threat to work with.

Daniel G. 
Clasificación:
5.0

So friendly and helpful! Would definitely rent from them again. Very quick and easy drop off!

Scott P. 
Clasificación:
1.0

Horrible horrible experience!!

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R.  |  Overall Experience 
Clasificación:
5.0

The rental was very easy and the truck was clean and made the 300 mile round trip with no problems. The staff at In-Towne storage answered all of our questions and was very nice. Ben greeted us when we brought the truck back and made the return effortless. I would highly recommend this location and staff.

Terry S. 
Clasificación:
3.0

While the pick up was fine, our pick up and drop off location was moved three times and it was very inconvenient. This happened last time we rented a truck as well. The constant shifting of drop off and pick up locations is confusing and causes difficulties in planning. I cannot recommend U-Haul to anyone at this time until you have a better handle on your reservation system.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

Great place to rent from! Great storage units and renrals.

Leann L. 
Clasificación:
3.0

Personnel could be friendlier. We didn't feel valued.

VICKI F. 
Clasificación:
5.0

This location has great customer service. They are my go to when I need to rent a truck or car dolly.

Steven A. 
Clasificación:
5.0

Great service! Will use again.

Jerry A. 
Clasificación:
5.0

Ben was great at customer service

John K. 
Clasificación:
5.0

I highly recommend this uhaul in Fallbrook!!!! Easy, fast … clean & great experience!!!

Kristina S. 
Clasificación:
5.0

The Towne Self Storage people were nice, did the paperwork quickly, walked me out to the truck, made sure I know how to lock up the back, etc. No issues. Which is the goal. Thanks! Read some horror stories of personnel at other locations, not the case here.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

Great location with lots of storage units and equipment to rent. Clean and conveniently located right off of Rt. 64. Nicely stocked storefront too.

Pamon M. 
Clasificación:
4.0

The truck was clean but because I was doing a local move the truck I Received had 150,600 miles on it. Steering components and shock absorbers were worn out. Rental office one of the best I have ever seen and truck was waiting out front at my appt time. I would rent from this location again but request a newer truck.

James S. 
Clasificación:
5.0

Shelly was the best! A great representative!

Beverly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina L.  |  Overall Experience 
Clasificación:
5.0

Being in the rental industry I would deem this vehicle as unsafe for the road. Every single bump in the road that we hit it seemed like the front tires where going to fall off. And the brakes where sketchy. I would not feel comfortable send this truck out with my name attached to it.

brian W. 
Clasificación:
5.0

Very nice team to deal with .

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DJ O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia O. 
Clasificación:
1.0

1:30pm on a Monday and the drop off location was closed.

Thomas H. 
Clasificación:
2.0

Although the hours said they were open until 5, no one was present at 4pm

BENJAMIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
3.0

The check in process wouldn't start until exactly at 9 am and it took almost 15mins. of my time. You should work on that to streamline it

SCOTT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josie K. 
Clasificación:
5.0

The staff did a wonderful job, they connected everything and made sure the lights worked, etc. Was a great experience!

MIKE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brigette B. 
Clasificación:
5.0

I always have a very good experience at this site.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN F. 
Clasificación:
5.0

Service was good and the facility was convenient. We noticed after unpacking and moving our furniture into our home all of our clothes and upholstery items took on the smell of the facility which is a sort of industrial type smell which is hard to explain. It was actually my only concern when looking at the facility initially. It's a it's almost a wet clay /play doh/ concrete smell. All of the mentioned items were boxed and even the packing paper absorbed the smell. The upholstery was shrunk wrapped and cushions plastic bagged. Luckily most things can be washed but our sofas may not fair so well. We'll see how much baking soda and febreeze it will take Overall service and everything was good I just cannot recommend this establishment because if the lingering smell that was left.

Russell V.  |  Overall Experience 
Clasificación:
5.0

Love this place and will be back if we need storage space again... thank you

daniel h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty P.  |  Overall Experience 
Clasificación:
5.0

The staff at this storage facility gave me excellent customer service. The staff is very helpful and once you book a reservation with them; your unit is reserved and waiting for you. Unlike other storage units who state to you the same and when you show up; you find out your storage unit has been taken. Their prices on the units is very good too. If you rent a the 20 or. Or 26ft. U haul truck from them; they will credit your storage unit $25.00. They also have dollies and carts available for you to use. They have different platforms you can unload or load your truck up from. I was very satisfied with the facility staff; layout; the loading areas, security system; and the cleanliness of the facility and trucks..

Joseph E.  |  Overall Experience 
Clasificación:
5.0

I gave your cards to our remax agent and highly recommended all her clients use your storage place for her people in st charles, geneva, and batavia. YOU WERE SUPER!

Trevor S.  |  Overall Experience 
Clasificación:
5.0

Great experience for a first time storage user.

Dawn T.  |  Overall Experience 
Clasificación:
5.0

We were extremely pleased with the staff and facility! Everyone was helpful and went out of their way to provide excellent customer service. The facility is well maintained and very clean.

Pam T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and friendly and the prices were affordable. We would come back here again.

Ronda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsie P.  |  Overall Experience 
Clasificación:
5.0

In-Town Self Storage met all our expectations. I like the temperature controlled facility and all the offerings that can be utilized if needed.

Keith M.  |  Overall Experience 
Clasificación:
5.0

I do not know why anyone would go anywhere else!

Warren C.  |  Overall Experience 
Clasificación:
5.0

I only rented for one month, but found my experience w son Town very satisfying. They keep the facility extremely clean and the office staff was efficient and helpful.

Diane R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cliff C.  |  Overall Experience 
Clasificación:
5.0

The Best!!!! always helpful, easy moving in and out, clean, large loading indoors, great location, would strongly recommend them to anyone. Lou

Louise B.  |  Overall Experience 
Clasificación:
5.0

The staff at inTowne are extraordinarily helpful. The facility is spotless. I would recommend them to anyone.

Steven S.  |  Overall Experience 
Clasificación:
5.0

My situation was a little different. I thought I would need storage for a move from another state but as the articles that were coming kept diminishing they worked with me to keep reducing the size of the unit. All who work there are terrific.

Peggy M.  |  Overall Experience 
Clasificación:
5.0

Much nicer than the other 2 storage places I've used in the last 20 years. This place always had time for my questions and needs. Gracias

hope l.  |  Overall Experience 
Clasificación:
5.0

Beautiful well kept facility and super helpful staff.

Cathy M.  |  Overall Experience 
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