Customer Reviews for iStorage St Louis the Grove
(U-Haul Neighborhood Dealer)

124 reviews

1024 S Vandeventer Ave   Saint Louis, MO 63110

(314) 773-1638

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 6 pm
  • Tuesday:
    Closed
  • Wednesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(314) 773-1638

1024 S Vandeventer Ave
Saint Louis, MO 63110

Services at this Location:

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 6 pm
  • Tuesday:
    Closed
  • Wednesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They didn't have the moving pads that I had reserved a week prior. Had to go to another location to try to pick up the pads, which took about 30 minutes to accomplish. Had I known I would need to go to a second location, I would have just reserved everything there.

Todd Monnig 
Rating:
5.0

Customer did not leave a comment.

Anil Gautam 
Rating:
3.0

Renting from Uhaul was a frustrating experience... Because Uhaul really wants me to use their app -- which is buggy -- I ended up spending way too much time fighting the app but then also dealing with a live person -- who hardly knew what she was doing. Basically, I lost an hour of my time so that Uhaul could save 5 minutes of theirs.

George Kafalenos 
Rating:
4.0

Customer did not leave a comment.

Gregory Raynier 
Rating:
3.0

It took too long to check out the equipment - about 30 minutes. It should take less than 10 minutes.

Michael Glass 
Rating:
3.0

Customer did not leave a comment.

KRISHNAM RAJ JATOTH 
Rating:
3.0

They didn’t have the furniture dolly. The guy working there was nice enough to call Ron, the regional manager, to arrange a pick up at a different store on Kingshighway. However, none of the other stores there were aware of this arrangement and told me to go to the other store.

Ricardo D Oliveira Albanus 
Rating:
5.0

More clear instructions on how to drop off the keys and lock

Riley Mullins 
Rating:
4.0

Customer did not leave a comment.

Billy Smith 
Rating:
1.0

Horrible experience Ronn is the only nice person they have there

Saksham Bharti 
Rating:
3.0

There was definitely some cannabis usage happening... I don't know why I was charged an additional 1.21 after I left? But they made the experience quick and easy for me. They were very friendly and polite.

Elizabeth Bourgeret 
Rating:
5.0

He was very nice and great customer service

Miche Haley 
Rating:
4.0

So the employees were very nice and helpful. The truck however had a broken passenger side exterior door handle which no one knew about. I called it in within 10 minutes of leaving the lot when I discovered it. The front desk people handled reporting it. Otherwise the truck was fine just sounded like the gears were grinding. I think you should have someone check the engine and transmission..

ann moore 
Rating:
3.0

Customer did not leave a comment.

Robresha Collenburg 
Rating:
3.0

Customer did not leave a comment.

ERIC GRAHAM 
Rating:
3.0

Limited supplies. No instructions or advice I. Driving truck.

Sheila Schreiner 
Rating:
3.0

Customer did not leave a comment.

Kelsey McCroskey 
Rating:
5.0

Customer did not leave a comment.

Sarah Bencini 
Rating:
2.0

Did not leave key in the overnight lock box which costed me to lose a day of work and my helpers weren’t available which made the move that much more overwhelming. After complaining to the site manager I was told it’s not there problem and I wouldn’t be compensated for they delay and extra expenses that occurred.

Phillip Allen 
Rating:
3.0

Customer did not leave a comment.

Cassidy Hunt 
Rating:
4.0

Better signage for key drop

Robert Guritz 
Rating:
4.0

It would have been nice if they provided windshield scrapers during the winter. Snowed the day I picked up the van and had no way of clearing the windows or side mirrors. Or if they was one, i didn't see it.

Ann Walsh 
Rating:
1.0

Keys for my truck were in the wrong box. The extra dolly and cart ordered were not in the truck. Had to call management to get key situation sorted out. Manager on the phone said the facility lost a manager recently and they were having issues.

Brad Banowetz 
Rating:
3.0

Customer did not leave a comment.

John Pollack 
Rating:
5.0

Nice staff,clean and new car,good location with gas station near by

Huijung Yu 
Rating:
5.0

Customer did not leave a comment.

william rogers 
Rating:
4.0

Customer did not leave a comment.

Dennis Chen 
Rating:
5.0

Customer did not leave a comment.

Olivia Wall 
Rating:
3.0

Not as easy to see as we expected, and since it was not marked as a UHual location, we were a little confused about where exactly we were supposed to show up at. But once we got it figured out, everything was great!

CHRISTOPHER LEHAN 
Rating:
1.0

The lock boxes for the keys were easy to break into without a code. You could pry the door open enough to pull the keys out. We felt lucky the keys were still in there. We ordered furniture pads with the truck that were not left for us in the cab or storage portion of the truck.

Nicholas Brown 
Rating:
5.0

Customer did not leave a comment.

Meghan Knapp 
Rating:
3.0

The truck was horrible took up time because the truck kept shaking/ Jenkins while driving cause me to have to pay for a extra day which I was not happy about

Theresa Cook 
Rating:
1.0

My entire experience was horrific and I will NEVER be using Uhual again .

ARISSA ELLISON 
Rating:
5.0

Very courteous and efficient customer service team.

Jacquelyn Gray 
Rating:
5.0

Complete opposite of pick up location. Nice guy, did my pickup paperwork done and wished me a nice day.

Scott File 
Rating:
2.0

Inside of the Truck cab was covered in dry mud, also all over the ramp. I took pictures as I couldn't believe or understand why they would rent a muddy truck. Staff would not clean but did provide me a broom to clean it myself.

DARIUS DASHTAKI 
Rating:
3.0

Customer did not leave a comment.

Katharine Barton 
Rating:
5.0

Customer did not leave a comment.

John Ogle 
Rating:
1.0

Worst move of my life!!! Reserved a large truck but upon check in, they had system issues and couldn’t lease the truck!!! Instead they gave me a truck for a 1 bedroom move to move a 4 bedroom job!!! I had to take 4 trips while pregnant to complete the job!!! And didn’t even offer ANY reimbursement of mileage or Anything!!!! Still charged me full price for a move they screwed up!!!

CICILY GLOVER 
Rating:
1.0

Misleading pricing

donitra hawkins 
Rating:
3.0

i live right around the corner from there and they charged me $19.25 for gas! i was VERY disappointed.

Macao Simmons 
Rating:
5.0

Customer did not leave a comment.

Laura Berryman 
Rating:
5.0

Everything was great. Person at the desk was very helpful. I had to contact them after receiving my billed and my issues were resolved quickly. Good follow up service as well!

Richard OHearn 
Rating:
5.0

Shane is a great guy, very friendly and very helpful

MICHAEL NABHOLZ 
Rating:
4.0

Customer did not leave a comment.

Clifton Price 
Rating:
2.0

This is my first time renting a u-haul so I don’t have much to compare to, but the truck had dirt in the floor and the dash was dusty. The location looked run-down also. I didn’t like the mobile check in. It took FOREVER. I arrived at 8:50 thinking it would be a quick process for my 9am reservation but it ended up taking 24 minutes. I would try to avoid u-haul if I had to do a 24 minute mobile check-in in the future - it was not a pleasant process.

Kylee Morris 
Rating:
2.0

Location was not very clean or nice looking but customer service guy was friendly.

Alison Bell 
Rating:
5.0

Customer did not leave a comment.

anaLeah Cruz 
Rating:
5.0

Customer did not leave a comment.

Grace Taylor 
Rating:
5.0

Customer did not leave a comment.

Johnathan Mollman 
Rating:
1.0

The mobile check in was a nightmare

Stephanie Jackson 
Rating:
1.0

The truck was filthy when I picked it up. Then I was charged a cleaning fee. I will never use uhaul again.

HERBERT MAKIMAA 
Rating:
4.0

It was not clear at all where to put the truck when returning it. There was no chance that I, by myself, could possibly get the truck safely into the slot I got it from, so I left it in a parking spot in the lot. Otherwise really smooth and easy.

Alex Heimbigner 
Rating:
4.0

Customer did not leave a comment.

Jonathan Monroe 
Rating:
1.0

The U-Haul app would not let me enter the correct mileage on the vehicle. It insisted the mileage was 1000 miles less than what was on the odometer, resulting in a $488 charge. So that sucked a lot.

BENJAMIN KOCH 
Rating:
5.0

Customer did not leave a comment.

Karen Rieffel 
Rating:
4.0

Customer did not leave a comment.

Satish Pawar 
Rating:
2.0

Ensure truck has oil and is properly serviced.

Trevor Klinger 
Rating:
2.0

Customer service the gentleman at this location was very rude and unwilling to help. I opted for the rideshare rental normally the key would be in lock box but this time system told me to go inside for key. He was unruly didn't want to hear me out as I tried to show him what was on my phone through the glass he didn't want to see it kept over talking me. I will not use this location again

Chinna Harris 
Rating:
2.0

Location is scary and deserted- definitely do it in the daylight. Process was simple and easy.

Daniel LaRue 
Rating:
3.0

Customer did not leave a comment.

Alexander Hood 
Rating:
5.0

Customer did not leave a comment.

Ladalia Keeble 
Rating:
4.0

I was a repeat customer and it would seem that the check in could have been a little faster as so much info was the same as the prior rental. This was very minor. The check in still went smoothly without incident. Service was great.

Jeffrey Stevenson 
Rating:
5.0

You guys are always nice and very friendly very helpful staff with the best attitudes I’ve come across in a long time. I would definitely come back Thanks

Carmelitia Henderson 
Rating:
5.0

Customer did not leave a comment.

DEREK ANDREWS 
Rating:
5.0

Customer did not leave a comment.

RODERICK HOGAN 
Rating:
3.0

Customer did not leave a comment.

Mikaela Hampton 
Rating:
2.0

The key drop box is closed off. You must somehow remember your code from hours prior to drop your key off... I spent 20 minutes on the phone with customer service, after a long day of moving, just to return my the keys, which are in the same box as every other key

Barrett Hanebrink 
Rating:
5.0

Customer did not leave a comment.

Shante Coleman 
Rating:
5.0

Customer did not leave a comment.

antoinette milton 
Rating:
5.0

Excellent customer service

Aaron Sanders 
Rating:
2.0

My trailer was not connected well by workers, and lifted when attempting to load vehicle.

Donald Harkreader 
Rating:
5.0

No comment just keep up the good work

Eric Burt 
Rating:
5.0

it was an excellent service and attention from the personal at the desk

Jean castillo 
Rating:
5.0

Customer service was great I don't know what could be improved Ecellent service!!!

Patrice Parks 
Rating:
5.0

Reggie is great! You should feel so lucky to have him on your team. My day was horrible, but Reggie made it better!

LaShawdra Smith 
Rating:
5.0

The young man who processed me on Saturday October 19,2019 10:00 a.m. was very professional and efficient. He advised me of the rules and gave me an idea of what my final bill would be. You have great employees, including those I made my reservation with. Thanks Everything was done right.

Michelle Singleton 
Rating:
5.0

Everything was perfect!

Sharnice Mcjames 
Rating:
4.0

Customer did not leave a comment.

Kenneth Justice 
Rating:
5.0

Customer did not leave a comment.

Neela Ramaswamy 
Rating:
5.0

When I pick up the U-Haul truck up I did not have any gas in it and when I called to tell them they said they will straighten the problem out and I was still charged so I’m very pissed off

Monica Mitchell 
Rating:
4.0

Customer did not leave a comment.

David Roodman 
Rating:
5.0

Inform that drivers information to be loaded before arriving to the destination. Maybe at the same time a vehicle is reserved to save time at the pickup location.

Jeong Lee 
Rating:
5.0

This was my second time using this location. The staff there are friendly and very professional. I would highly recommend this location to a friend.

Deandre Leachman 
Rating:
5.0

All employees at this location are top notch.

Paul Brennan 
Rating:
4.0

Customer did not leave a comment.

william cody 
Rating:
3.0

The staff at the counter was very helpful since I had never checked out the vehicle by smartphone.

Brian Shian 
Rating:
5.0

Customer did not leave a comment.

modupeola thomas 
Rating:
3.0

Customer did not leave a comment.

raphael zamora 
Rating:
1.0

Showed up after hours and dropped the key in the return box over 12 hours before it was due back. Alarm for the building went off after putting the key in the slot. Left after a couple minutes and thought nothing of it. Called the next morning to make sure the truck was returned. The lady said she would do it and call me back right away. She called me back three hours later saying that I was charged an extra day and I would have to call customer care to get it fixed. I did everything right other than fill all the way full which I'm happy to pay for that. It's ridiculous that I'm being charged for an extra day with insurance for that location not doing it's job.

Lee Musgrave 
Rating:
5.0

The staff at this location were polite, professional and accommodating. Made our move as easy as moves can be. Would highly recommend this location. Easy on/off the interstate. Thanks for a pleasurable experience.

Tristan Druelinger 
Rating:
5.0

Customer did not leave a comment.

Kinsey Dinnel 
Rating:
5.0

This location is excellent and they were very friendly. They were respectful and helpful when I admitted I didn't know what supplies I needed. This will be my go-to location for any and all Uhaul needs in St. Louis!

Corey Grejtak-Heaps 
Rating:
5.0

You guys were great I don't think there's anything u guys can do better you were the best love you service excellent

Lathessia Poiter 
Rating:
5.0

Customer did not leave a comment.

David Mitchell 
Rating:
3.0

Customer did not leave a comment.

Nathan Lauber 
Rating:
5.0

Give the driver a little more knee room.

Erica Raspberry 
Rating:
5.0

Customer did not leave a comment.

Joshua Cosey 
Rating:
5.0

Customer did not leave a comment.

Anwar Akhras 
Rating:
4.0

Customer did not leave a comment.

Karen Jacobi-PMTRUCK 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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