Customer Reviews for Pit Crew Drive Thru Inc
(U-Haul Neighborhood Dealer)

8 reviews

649 Topsail Rd   St. John's, NL A1E2E3

(709) 753-2425

Office Hours

  • Mon-Fri: 9 am–1 pm
  • Sat: 10 am–2 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(709) 753-2425

649 Topsail Rd
St. John's, NL A1E2E3

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–1 pm
  • Sat: 10 am–2 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:
Rating:
1.0

I filled up gas to the point where the car was when I first drove it. Yet I got charged extra for gas. This is very irresponsible of the staff. Plus their behaviour was very unprofessional.

kazi rashid 
Rating:
3.0

Navigating the app was difficult. Was online with customer service for 30 min to get it to work and didn’t. Luckily an employee from Pit Crew helped me and was grateful to him. I eventually got the truck an hour later. Miss the days of interacting with people instead of phones. Thank you.

Anthony Ryan 
Rating:
3.0

My first time doing the rental without a person to interact with so it was a bit frustrating at first. Glad I downloaded the app before I went there. Even though I had already performed many tasks at home I was promoted to do them again before I could get the keys. Also signage at the location could be a bit more visible. Any future rentals will go easily I assume now that I'm aware of the procedure. Only other thing, was a nail in the rear driver's side tire that was either already there or picked my first day. Didn't want to return truck and loose probably a day without the truck, so I borrowed a vehicle air compressor and topped the tire whenever the vehicle alerted that the pressure was down.

Glenn Hynes 
Rating:
5.0

Really good place, easy to talk to and get help.

Blythe Knapczyk 
Rating:
2.0

When I arrived, the online pickup service advised I had to contact the location to get access to the keys. Finally got to connect with a rep on the phone who gave me instructions to gain access to the key box. Once I was able to get into the box, there were no keys. Had to contact the rep again, who informed me that the keys were still in the key drop box from the previous client. Finally got the keys, and left the office about 45mins later. It was a snowy, wet day, no windshield washer fluid, had to stop and take care of that. Before I managed to get to the location to pickup up my furniture, it was too late, and I ended up having to pay to keep the truck longer than expected. The guys at the pickup location were very decent about the whole situation, but it still left me delayed and higher cost than I had budgeted.

Melanie Chubbs 
Rating:
2.0

Ensure items ordered comes with truck and it has both windsheild wipers.

JASON POWER 
Rating:
1.0

We did not realize this was a 24 hour location without assistance from a live person. When we called Pitt Crew location to advise we were running a little late we were advised that they do not have anything to do with the pick ups and would have to create an account and do online. When speaking to an agent on the phone when we booked there was not indication this was the type of service we would have. I learned after that we had to download the APP . The App would not accept the drivers picture. Nobody would come to the door of the location to help. Was an hour + in the lot trying to figure out the process. Finally called the provincial Manager Chris who gave us the code for the lock box. Then the code or lock would not work. Another half an hour went by. Chris then managed to get someone from Pitt Crew to come out to help. Was a frustrating process and will definitely NOT use the 24 hours self check in again.

Ralph Pickett 
Rating:
5.0

I had trouble picking up my vehicle using the online pick up. However, after making a couple phone calls I was able to resolve the issue. I received phenomenal customer service by Leonard and Chris. My move was not due to positive circumstances so I’m very thankful the people I spoke with were so kind and understanding. I certainly needed it that day. Thanks 😊

Gerald Ryan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top