I did not get what I ordered, and when I appealed the payment and was told â€œsomeone will contact you within 48 hoursâ€ No call was made, and they charged the entire amount to my credit card. Completely unprofessional and unacceptable.Shawn A.
Customer Reviews for Zones
(Distribuidor de U-Haul del vecindario)
Prince Albert, SK S6V2N9
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 9 p. m.
- Sáb.- dom.: 10 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Ivan I.
El cliente no dejó un comentario.LEIZL C.
El cliente no dejó un comentario.Stephanie B.
The location was not aware of all of the problems that we had. There were some discounts that were given due to poor service. The truck had black grease on the floor that got on furniture. The vehicle smelt like gasoline in the cockpit.Josh L.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Paulette H.
El cliente no dejó un comentario.Daryl S.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.Tanner H.
State drop off time. State business hoursDOUGLAS D.
All goodDAVID L.
El cliente no dejó un comentario.KATHERINE R.
El cliente no dejó un comentario.Marilyn S.
Front truck tire had wires sticking out of it. Had truck half loaded and they said we could switch trucks. Quite the hastle.....a lot of extra work bc Uhaul didnt check the tires.L B.
El cliente no dejó un comentario.KRISTIEN P.
The wire harness was damaged and they took a second payment from my visa, I already paid 133.00 for online booking, then I get to zones and asked for credit card and double charge me a second payment of 147.63. That is 280.63 for a trailer one way. Not sure if I'll get my money back or not but I will contact the dispute line.Phil M.
Make sure equipment wiring is working. We tried two trailers and both had faulty writing. Attempted to contact uhaul in Saskatoon on Millar Avenue. We asked the dealer how much it would cost to rent a 6 x 12 to go from Saskatoon to Prince Albert one way. We were given a price of $500. The cost from Prince Albert return was $30. We were very shocked and pissed off by this outrageous price. U-Haul will now be a last resort for us to use knowing that your dealers are ripping off customers in this manner. This is very poor business practice and we will be sure to let everyone we know what kinds of rip off artists are running your dealerships.G L.
Answer the phone or have voice mail at the pick up location.David G.
El cliente no dejó un comentario.Kyungho L.
El cliente no dejó un comentario.Peggy M.
Very unimpressed! There was no indication that if I didn't estimate enough km to be driven that there would be a charge for each km driven over that. Had I knows that I wouldn't have indicated a larger amount but didn't think a few extra Km would matter. Definitely will not be recommending to any friends or family.Kyle W.
El cliente no dejó un comentario.JOANNE C.
El cliente no dejó un comentario.OWEN F.
I was really satisfied with my rental.MATHEW D.
El cliente no dejó un comentario.Hanzel M.
Tire was bald on first trailer they wanted to give me, i said i didnt want it but they said not to worry about the tire just call the number if u have a problem(like i want to sit on side of road to wait for a tire to come). But luckily for me the wiring was also tore apart for lights so he was smart enough to realize i cant take that trailer. The rest of the 5x8 trailers werent accessible burried in the snow. So he let me take a 6x12 trailer for the same price. The signal lights worked on it but the running lights did not. They should do actual inspections and test lights before hand on the trailers. Create a list of which onces are functional and accessible on the property.Shawn K.
A little more organized in getting the trailer lined up would have been nice. Took 1 hour to "dig out" a trailer from their yard that was in the back.Gaelan P.
El cliente no dejó un comentario.Rick G.
I booked a 26 foot truck and was told 2 days before moving day there was only a 15 foot truck available. When i went to pick up a truck there was a 26 foot truck sitting in the yard. And was still there when i dropped of the truck. Overall not happy with being told the truck inwanted wasn't available when there indeed was one available.CODY F.
Lot where trailers stored can be better maintained and snow cleared.David N.
The electrical harness and plug on the trailer was in poor condition- not working. Everything else was good. Helpful and respectful attendant. ¡Gracias!STANLEY B.
Would it be possible to have the truck have a full tank of fuel when picked up and then the customers would bring it back with a full tank. I think it would be better than trying to put fuel between a 1/4 and 1/2 tank.ROBERT S.
We were told by someone on phone to drop off at a different location as the located address was not open any longer. Upon dropping off the new address was closed due to covid and the original address was open. Calling the 1 800 number was enough to anger a person as the scheduling female was extremely rude!Robin S.
I booked a trailer for 800 pm. went to pick it up and was told to come back the next day to pick it up before 700 am. had to prove and show that my reservation was for 800 at that location. the website wasn't available at that time or something like that and took very long time for the employee to use his cell phone to complete reservation. overall getting the trailer was a huge hassle and very inconvenient. if there was another u haul dealer I could have used I would have. employee never even made sure I hooked up correctly or check the lights on the trailer. I would guess that's something he should have done for his due diligence. I've rented from here before and it was a hassle. other locations are nowhere near this difficult or inconvenientNathaniel P.
Long lineups especially for a Sunday. Shound be a discount if trailors are returned within 8 hoursfernando L.
Signal lights didn't work , I called the UHal bout no body come to fix that because on holiday. I had a very bad night with trailer in the Hwy .MAHYAR M.
El cliente no dejó un comentario.Doug F.
The store clerk was very nice treated us wellViolet R.
El cliente no dejó un comentario.BOBBIE B.
El cliente no dejó un comentario.GORDON C.
El cliente no dejó un comentario.Sherry Lynn C.
El cliente no dejó un comentario.MONIQUE M.
El cliente no dejó un comentario.Craig E.
the location was clean but not attractive, the service agent was wonderful and very professional and knowledgeable.ames L.
El cliente no dejó un comentario.DARYL H.
Great service, easy and quick online registration... thanks a tonTim T.
El cliente no dejó un comentario.Jill T.
Everything was great. Truck was sanitized, ready for pick up.H K.
Boxes and packing supplies could be on display.Roger H.
El cliente no dejó un comentario.TREVOR R.
pleasant experience at both locations todayJanice V.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.Dwayne T.
El cliente no dejó un comentario.joseph F.
El cliente no dejó un comentario.CLARISSA B.
The guys there were excellent very friendly. Helped hook up and unhook when I returned.PATRICK S.
El cliente no dejó un comentario.Earl K.
El cliente no dejó un comentario.PHOEBE-ANN G.
I booked a 5x8 trailer which was listed as available at this location, when I arrived there was only a 4x6 trailer available.Bradie U.
I was charged an extra hundred dollars rental deposit that they hadn't mentioned before and the extra insurance that I didnt ask for when I filled out their form online.Verna H.
I was first one in store waiting and kept taking other customers before dealing with me?Andy C.
El cliente no dejó un comentario.Zane S.
One tire had no tread leftJerry H.
Used the 24 hour drop off which was very handyGiselle A.
El cliente no dejó un comentario.Nicole S.
Have the cabin cleaned.Klarke D.
Really all I did was walk in and spend 3 minutes with the person. This isn't just a uhaul store so it is hard to compare one to the other.karen W.
Make sure your agents are checking vehicles. Make sure the trucks are clean. The one I received had not been cleaned and there was weed in the cup holders.Heather M.
El cliente no dejó un comentario.Cory F.
El cliente no dejó un comentario.DWAYNE E.
Truck needed a wheel alignment. I had the wheel a quarter turn when I was driving straight. Persone renting to me made it seem like it was an inconvenience for himDwight M.
El cliente no dejó un comentario.craig H.
El cliente no dejó un comentario.James C.
We arrived to pick up the moving truck and there was one employee working who had to assist customers, answer phones, and do our rental agreement. After paperwork was completed, I went out to the unit and opened the back overhead door to find a pile of push pin thumb tacks, bolts, batteries, nails and other debris in the unit. I looked at the employee and indicated this would have to be cleaned, to which he brought ME a broom and dust pan to sweep it out as he went off to serve other customers at the business. After he went inside, I assumed he would get the keys for the unit, we filled up our other vehicle with gas, waited outside and he never returned. I then had to go inside and he was on the computer and I asked if there was a key for the unit? He looked at me and said "oh I never gave it to you?", I got the key, left the business and noticed the windshield so covered in bugs, the wipers would not even clean it. We had to scrub the windows, clean out the waste in the cab which was an empty pop bottle, empty soda drink cup and then found a half eaten sub sandwich in the drink holder of passenger door that was absolutely rotten and covered with flies. The cab of the truck then had flies in it the entire 4 hour drive to our destination. This unit was obviously NOT inspected after the last customer. I have used UHaul many times in the past and would not rent from this location again.Lisa H.
El cliente no dejó un comentario.bonnie R.
The store clerk was very helpful and friendly. I would use this service again and recommend it to anyone I know who is moving.Pamela T.
El cliente no dejó un comentario.James O.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.gwen K.
The guys I dealt with were awesome! Knew their stuff and even called another nearby location to see if they had what I was looking for. In the end, they couldn't locate what I needed but they did offer me an upgrade at a reduced rate. Great customer service and awesome bang for the buck.GREG P.
El cliente no dejó un comentario.Will K.
not recommend using this drop off at all.wade M.
El cliente no dejó un comentario.Michael B.
Rent from another location.Karen Y.
El cliente no dejó un comentario.Robert B.
Assistance with hook up or even just the offer should be provided.Geoff T.
El cliente no dejó un comentario.daryl george S.
This location was crowded and very run down There was one guy working there and was crazy busy He didn't have time to come out and help us hook the trailer up to our vehicle A man that was returning a trailer Came and helped us lift the trailer and hook it up The turn signals didn't work so I went in and asked him about it. He came out for a minute but said he was busy inside with gas and other customers buying chips pop etc So we had no lights that work properly so we had to phone around and find a place in Prince Albert that could look at the wiring We lost most of the day having an electrician to check out the connection It cost us 55 dollars for the electrician to tell us it was the uhaul wires that wasn't working so we bought the new wires It was very frustrating Not a very good experience and very stressful Hooking it up and trying to get it fixedKim C.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Denise I.
Trailer was full of dirt and leaves, looked like someone used it for lawn work, none of the lights worked when i picked it up, had to fix the ground cable just to get some lights working so i didnt get a ticket, some of the lights still didnt work, the staff could care less, staff knew about it 24 hours prior to me picking it up and could not get another trailer for me, overall, shittest experiance of my life, a prostate exam would have been more relaxing then renting from this companyshayne H.
El cliente no dejó un comentario.les P.
Equipment ran well but inside of the windshield, seat and steering wheel need to be cleaned. Staff were pleasant.Glenis C.
El cliente no dejó un comentario.DWIGHT D.
Very slow service.shelley M.
Friendly and helpful staff. No issues dropping off rental.John B.
El cliente no dejó un comentario.Janice J.