The trailer had a flat
Dacia L.
Customer Reviews for Zimmer Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent equipment with reasonable rates.
Jeffrey C.Great customer service and a Van was available for us right away. We liked the access that that the Van provided over a truck.
DEBRA G.Staff was amazing and helpful
Courtney T.The key drop off was very confusing due to it also being a car service shop
Natalie G.Very professional and helpful.
DANA K.The app was a little quirky checking in and upon return (wasn't able to save photos or process pickup without calling rep). Dropping off keys shows a drop box. I didn't see a drop box at this location. Therefore I placed the keys in the pickup box and locked it. Otherwise the experience was good overall. Easy to use remotely and worked with my schedule.
Larry E.Truck was clean. The check engine light was on, the brakes were in need of replacing (brake noise), exhaust was a little loud.
charles M.Best little haul rental place and blocks from our house. Dennis is awesome and the truck drove great. Love this place!
Pirjo V.Everything was fine.
David A.Zimmer's made it quick and easy! Highly recommend for ease and convenience. Great location and friendly service!
Nicole P.Facility was closed at time of drop off.
Mark N.Excellent customerr service
David V.Very smooth and easy process.
Amy N.Nothing to improve. Great service and pricing.
Larry C.I wouldn't change a thing.
Shawna H.My experience with this U-Haul location was excellent. The manager was friendly and helpful while explaining the details regarding my 15ft truck rental. The truck was clean when I picked it up and operated perfectly with no mechanical issues. I would definitely rent again at this location and would recommend this this U-Haul location to anyone who needs a truck or trailer.
TJ W.Everything was great!!
SCOTT K.Drop off process could not have been easier
Robert M.You will never find a friendlier, more accommodating or cleaner U-Haul dealer than this.
Mark and Jane M.Everything was great
ANNA K.No issues with the drop off location. The individual inside was polite and helpful. Would absolutely do business at that location again.
Alex A.Got in and out right away. Friendly. Thorough job of inspecting trailer.
William C.Everything worked smoothly. Dennis is very nice and professional.
ANNA K.The truck was clean but it smelled terrible, like antifreeze. The head lights were dim, which made driving at night very difficult. The door to the back was hard to close. The customer service at this location was excellent and they were extremely helpful.
Lucille B.We were so impressed by the service we received. We were uncertain about a couple of things when we went in to make a reservation, but Dennis suggested other alternatives for us which really made a difference.
mary N.Nothing. Used u haul service in spring lake mi a lot,great fast service.
JAMES H.Fast and easy service. Thank you!
Paul H.Dennis was the best ever
NORMAN B.This rental experience was great, with no problems. The service was helpful and friendly. The equipment was clean and in good condition.
Ed D.Nice place right there In beautiful Spring Lake.
TERRANCE STEWART J.Convenient
Edwin S.All the folks at Zimmer did a great job. It was wonderful to work with them.
Philip D.Service rep was very courteous and even helped unhook the trailer after hours.
Bryan H.Dennis is a very customer service oriented, courteous and respectful of the customers. He made sure our service was good experience.
STEPHEN W.Everything was great! The staff was very helpful, friendly and knowledgeable. Thank you!
Laurie A.A+
Kyle W.Nothing. Great location &service
Jennifer V.Thank you very much. Great experince!
DOUG R.It would be nice if the trailer came with a jack stand. I couldn't disconnect the trailer from my jeep Cherokee & I arrived home late at night & had a dentist appointment the following morning. I couldn't unload the furniture from the trailer myself so had to borrow a car from the neighbor. Teach your employees to cross the chains when hooking up the trailers. In California you can get a ticket if the chains aren't crossed.
DEBBIE C.Friendly, Professional
Jim B.The mobile check-in process with the app is a little cumbersome. I understand why you need all the things you do but having to get alternate people or a passport or other things to be able to get your rental was a little time consuming.
DOUG S.I was told I would receive a call before 6PM the day before pickup. No call was received.
Harry D.Awesome experience.
Dan E.Our service was amazing. The owner and staff go above and beyond to ensure their customers are happy
Michelle V.Drop-off wasn't clearly marked (ie return vehicles/equipment here or marked areas. Was a little confusing where to drop off rental vs customer parking. Also didn't see a drop-off box. Instead handed keys to personal.
Larry E.Great servic, great van!
ROBERT W.Price was great. Customer service was quick and friendly. They hooked the trailer up to my vehicle, explained everything, and had me on the road in no time.
Phil D.I rented a trailer and was told that I would have to do a self return or it would cost me an additional $20. I understood this but when I went to bring the trailer back there was no marked place for return so I had no idea where to leave it and the last step in unhooking the trailer is to lift it. I did not have the strength to lift it and I was rather upset that if I needed help I would have to pay your company $20.
Brittany V.Zimmer is absolutely exceptional. Always helpful and great to work with!
Mike K.The A/C unit was completely broken. It was very frustrating to find this out on the long drive on a hot day. And this truck was so old and broken, every single side of the truck had been damaged. I lost track while doing a review. Why was I not given one of the nicer trucks? Not happy with this experience at all. Not worth the money in my opinion.
Immanuel A.Great service. I have used this location multiple times now and each time is super easy with terrific service.
Isaak N.Great customer service
Robert M.