The app was very finicky with the photos which made it difficult to get through the pick up and return process
Toria P
Customer Reviews for Zimmer Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Easy pickup and drop off. Friendly service.
PAULA WBest experience ever! Have always used this location and have always been given excellent service!!
BRIAN HLeft my folder in the u haul and was not able to retrieve it
Leasia HWonderful experience! I can't think of one thing they could have done better. I appreciated their help and making sure I understood everything critical.
Jamie DThis location was not staffed, and I needed a code to open the key drop box to return the key but I was not provided with one.
CALEB MDennis does a great job. Always has.
David WStaff was attentive and provided expert advice
Chris PI was told the gas level was at 3/4 when I checked in, and that I needed to fill back to 3/4 upon return or I would be charged $30+ As I started down the road, I noticed it was only 5/8 of a tank so it took a screen shot with my phone to show what the actual level was. At the end of the day I called before returning the truck to notify the agent but nobody answered so I left a message I went ahead and brought it back at 3/4 in fear of being charged an extra $30. When I got back I mentioned the gas situation and showed him my screen shot of the 5/8 full tank and asked would I be compensated for the extra gas. He said "No, I'm just the agent". It's between you and U Haul". NOT a good response!!
bob JGreat people to work with, I would recommend them to all I know and will probably use them again.
CARL LThe whole entire process was smooth. The gentleman that helped me with the process was really kind and helpful. Best U-Haul rental location I've been to.
Aaryan PExcellent customer service and equipment.
Judith HBooked my trailer the night before and was able to pick it up right away. Staff was friendly and took care of me. Great place!
Eric IAwesome service explained it very well to me. I enjoyed the rent.
Robert CExtraordinario servicio al cliente
Julie RDennis was terrific. Steered me away from a disastrous outcome. Will rent from him again, for sure!
STEWART CVery friendly and helpful service.
kimberly lMy son dropped if off and I do not know the condition of anything, however since you don’t allow that answer, I am putting Average and yes for the personel
GERALD TGreat truck
Caileymcclain mFantastic location and Customer service
Jason POwner was very helpful with connecting the proper equipment with our needs. Answered all of our questions and reserved everything for us on the spot. Pick up was a breeeze and employees were very professional. Would definitely recommend this location for your U-Haul needs!!!
Lisa HSuper easy, fast quick service, very friendly.
Ryan MLocation was closed Friday July 5th and no instructions on where to drop off or leave keys
chris wRented the trailer for a Girl Scout weekend trip. It was a great deal and it helped us transport all or the needed gear and bags for all 29 girls and 6 leaders! ¡Gracias!
korrie hThe manager is polite and very friendly
Matthew DWonderful experience, although your computer system for check in and check out is too slow. Otherwise, great!
Thomas FDennis provided an exceptional experience!
David TVery Friendly.
Kirk OI was trying to organize a move for my daughter without knowing exactly what kind of space was required for her belongings. Dennis was very patient and helpful.
PAULA SWindermere house spring Lakeonly uses DENNIS. He's great to work with on weekly basis!!
CLAUDIA WVery helpful. Equipment was in very good shape. Everything went very smooth.
LARRY LNachos on floor and gas tank was not full. Good location. Good management.
Bob CCustomer service at pickup was great, he was very friendly and nice to interact with. He was informative on pickup and return instructions. Picking up the trailer was simple, and returning was very easy.
Shelbie KGreat service. Got me in and out quickly for both pick up and drop off.
JUSTIN SWell done!
Cynthia MGreat place to deal with! The van was superb! I don't like trucks but this van was VERY WELL equipped, reasonably comfortable and enjoyable! Kudos to all for the equipment and service THANX ! ! !
JACK DNothing as I see it. Very courteous and helpful. Clean location and vehicles. Keep up the excellent customer service! I will return if the need arises to rent Uhaul again at this location in Spring Lake.
JAMES PThe trailer had a flat
Dacia LExcellent equipment with reasonable rates.
Jeffrey CGreat customer service and a Van was available for us right away. We liked the access that that the Van provided over a truck.
DEBRA GStaff was amazing and helpful
Courtney TThe key drop off was very confusing due to it also being a car service shop
Natalie GVery professional and helpful.
DANA KThe app was a little quirky checking in and upon return (wasn't able to save photos or process pickup without calling rep). Dropping off keys shows a drop box. I didn't see a drop box at this location. Therefore I placed the keys in the pickup box and locked it. Otherwise the experience was good overall. Easy to use remotely and worked with my schedule.
Larry ETruck was clean. The check engine light was on, the brakes were in need of replacing (brake noise), exhaust was a little loud.
charles MBest little haul rental place and blocks from our house. Dennis is awesome and the truck drove great. Love this place!
Pirjo VEverything was fine.
David A