Learn how to talk to paying customers, don't threaten to call the police, because of extenuating unforeseen circumstances. Have a little empathy, and don't belittle customers because we couldn't unload a 10 foot truck because I had to address my personal vehicle,that had two blow outs late the night before while my wife unloaded the truck herself while watching two little children. My wife and I and our family will never use uhaul ever again.KRISTY S.
Customer Reviews for Zimbardi Electric Inc
(Distribuidor de U-Haul del vecindario)
Salamanca, NY 14779
(This dealer mailing address is Salamanca but is technically in Little Valle)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Don't make them drive 50+ miles to pick up their truckKelly M.
Customer did not leave a comment.Chris O.
Nothing! Tim and Gary are terrific! I will definitely be recommending them to my friends!Valerie N.
Windshield was cracked at the top.Amy S.
From the time we booked the rental we ran into numerous issues which customer support was unable to address multiple times. At the time of booking, I was NEVER asked what my drop off location was. Which gave us issues. When I called to attempt to change it, no one could help me. I kept getting transfered back to the main hub and everyone was rude. The only person that helped was someone named Jessica. I found out the day before pick up that it was moved to Flatbush which is no where near where I live. So again I had to call and deal with attitudes and poor customer service. The last person was finally able to help. I would never rent another UHAUL ever again as long as I live.bryan S.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.CHRISTIAN O.
Again, the app didn't recognize we were at the location and it would have been over 30 minutes to talk to help, so we just took pictures and left the keys in the dropbox. The next day, they called thinking we hadn't returned. The app GPS needs some serious work for the 24/7 system to work properly.Jack L.
The lights on the trailer only worked once in a while. I repaired one obvious wire connection that had corroded away but it didn't fix the problem. the trailer probably needs a whole new connector put on the wiring harness.lee S.
The driver side wiper blade needed to be replaced.BRAD S.
Easy drop offRiley O.
Customer did not leave a comment.Randi N.
All persons were very helpful. First time experience driving Hal truck.Linda C.
Customer did not leave a comment.Melissa P.
Customer did not leave a comment.Lois L.
The service was fantastic, very nice people. Although there was a change from my original rental plans it worked out just fine. I will be doing business with u again. Thanks.Christine P.
Customer did not leave a comment.ZEESHAN K.
Only decent part of this process we're the people here. Never again.Emilie N.
Drop off location people were helpful. The only helpful people about my entire moving experience with uhaul.Emilie N.
Reserved trailer was not available at original location in Olean NY. We had to drive 30 minutes to other location. Reserved trailer a week in advance, to receive it at 0800. Ending up receiving trailer after 4PM at the other location. Very poor scheduling and this is not the first time UHaul has done this sort of thing. We had no other choice to rent a trailer. I won't recommend UHaul unless absolutely need to rent a trailer.LYNDA K.
All my sons stuff got wet and his new couch and love seat were soaked he also had brand new snap on tools and toolbox the tools were still packed all his Clothes had to be washed again. He said he is still trying to get the smell out of the couchKALEBELISHA B.
Customer did not leave a comment.Allan O.
Customer did not leave a comment.Warren K.
Customer did not leave a comment.RICHARD T.
I dropped it off on Sunday so no one was there. They've been very helpful in the past.NEAL C W.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Cedric M.
I had a hard time getting the lockbox number and code for the key. i DId not receive the email. The rep had to manually imput information and give it to me.beverly H.
Highly recommendREBECCAA W.
Customer did not leave a comment.TENA K.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.JIM M.
Customer did not leave a comment.james D.
Customer did not leave a comment.TRISHA K.
Terrible. Put â€œwatch your stepâ€ and light up the stairs in the 26 foot truck. Gentleman was very very nice and welcoming. Thank you. You were the only good thing about this experience with uhaul.Jessica C.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.KEVINA B.
Customer did not leave a comment.AARON JAMES C.
Customer did not leave a comment.DUANEM F.
Customer did not leave a comment.Brandon C.
Customer did not leave a comment.Earl W.
Customer did not leave a comment.John H.
Customer did not leave a comment.valerie G.
Customer did not leave a comment.valerie G.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.Kristine G.
The personal was very helpful and courteous. They felt concern for my contents getting wet yet said I needed to deal w corporate.elaine N.
The rental team was great. Very clean and well running truck. Definitely, value was there for the money. Not sure why you can't reserve ahead of time that guarantees my rental. Seems U-haul corporate can override any reservation and remove the truck I reserved ahead of my pick up time. When you are moving you need the guarantee the truck will be there.David K.
Great servicepaul K.
Customer did not leave a comment.Kristyna M.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Kathy F.
I lined up a 15' truck for Monday 8/17, on the online system. It was stated it would be there. It was NOT. Zimbardi's U Haul facility took GREAT care of me at the last minute and got me a moving truck as I needed it right away. Great job Tim! Thank you!DONALDJAMES H.
Nothing that I can think of all went well.Mike N.
Good experience, trailer was clean, check out went well, rerun went wellSTACYALAN B.
Thumbs upJoe L.
They were closed when we dropped our unit off. They've been quite helpful in the past.Neal W.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.MARYLYNB B.
Customer did not leave a comment.Danielle H.
I have not one complaint. When we need to rent something, we always go here.KAREN H.
Customer did not leave a comment.Lisa M.
I cleaned out the truck inside and out. The back was clean, the interior was clean and they charged me 25.00 for cleaning !! They're just a drop off center. They're never open. They don't answer their phone. The last time I had to drop off a rental there they charged me for gas. I made sure the gas was beyond what it was when I rented the vehicle. This place charges for anything they can.lynn M.
No one was there. The building was open with no one in sight. I had to use the key drop and now I'm getting charged for not having enough gas it.lynn M.
Customer did not leave a comment.SHANNON V.
Customer did not leave a comment.Verna J.
Just confused on 24 Hour rental fee but I had to have the truck back that same day. Only had it for 4-1/2 hrs. And also mileage fee!!esther M.
Trailer was covered with ice and snow. Tire Straps were frozen.Richard D.
Customer did not leave a comment.Debra M.
Wonderful people and very accommodating. Great experience all around!michelle C.
Customer did not leave a comment.jeff P.
Customer did not leave a comment.DON H.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.April C.
Customer did not leave a comment.Bradley G.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.kelly E.
Customer did not leave a comment.Francis S.
Fast,courteous service!BILL S.
We rented the 9' cargo van which was brand new with only 80 miles on it. The only comment we have is that the van didn't have windshield wiper fluid in it but this was only a minor inconvenience. This was our first time using U-Haul rental services and the experience was very simple and positive.Joseph K.
Great customer service Fast... on the road in no time Would reccomendMargaret K.
They were closed when I dropped it off.Robert B.
Customer did not leave a comment.JIM M.
Customer did not leave a comment.Keith F.
I won't ever use uhaul. It wasn't ready for when. I had to go to a different location to a truck which made me late.Robert N.
Make sure the computers are able to handle The job..... I waited over 20 minutes to sign in & get my vehicle, which added expensive time & stress to my move. The man that took care of me aid that they waited 2 hours yesterday for the computers!!! This is unacceptableVictoria S.
Plesant experience.Philip H.
Would have liked to have had some help when hooking up trailer.Mike N.
Customer did not leave a comment.edward O.
nice people, interesting shop . was not in Salamanca , but Little Valley, which added extra miles to the trip .edward O.
Customer did not leave a comment.Richard B.
There was no one on site when I arrived and little signage as to where to drop the trailer off. Not a big deal as it was just a drop off and the location was convenient enoughKyle N.
Customer did not leave a comment.willam M.
not far away.Evan E.
The regional manager was great and helped me with my contract. However, a customer service representative actually yelled at me and told me off. I brought this up to the regional manager but he was too busy to do anything about it.Paul G.
Customer did not leave a comment.Daniel S.
The whole experience was great. Truck was easy to drive, clean and even though I only put like 9 miles on it, it got the job done as required. Thank you for the great service. We will surely use Zimbardi U-Haul again in the future and will tell everyone about the great service and equipment.Ruthann Z.
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