Customer Reviews for Zemen Computers Cell Phones
(U-Haul Neighborhood Dealer)

Rating:

5.0

This location is super nice clean and very high maintained equipment the gentleman inside is super super super nice I don’t know why people say oh they give me the wrong keys this and that what others say is a bunch of bs this is a location we’re they care about the customer the truck I got was brand new no problem and clean I will rent from here again thanks

Rating:

5.0

Everything is perfect

Rating:

5.0

Place

Rating:

1.0

I did not even take the truck because it was too small and they still charged me

Rating:

5.0

The guy at the front desk is very busy, but still finds the time to be curtious and polite.

Rating:

1.0

This was by far the worst experience I’ve had with U-Haul or any service I’ve paid for. It started with the person renting me the U-Haul not having the correct amount of moving blankets or the dolly I requested and PAID for. Next it took the man 30 minutes to find the keys after he handed me the wrong pair. Then, I noticed the lock on the driver side door was absolutely destroyed and could not be unlocked. Finally, a few days after returning the vehicle on time, I was notified that it was never actually returned. I never got a call back from the representative that informed me of this and they still won’t answer my calls. This was an unbelievably horrendous experience that I’ll be sharing with any friends that plan on moving. I’ll be using Penske from now on. What a joke.

Rating:

5.0

The male who assisted me was so kind, professional, knowledge and super helpful. It makes a huge difference on how people treat you and the customer service they provide huge difference. I give him 100 out of 10. Definitely would go back he was amazing!!!

Rating:

3.0

It was stressful to drive a truck that had the "CHECK ENGINE" light on. I wasn't sure if I would break down somewhere during my move. The location did call somebody to confirm it was still okay to use, but that still was stressful for me. Also the extra billing of $17.99 and whatever taxes incurred was unexpected. I filled the tank up to the 3/4 mark as that was what was in the truck to start. If I was billed to pay for a full tank, that was not my responsibility. I received the truck with LESS than 3/4 filled even though 3/4 was circled on my form. A credit of that amount would be appreciated. The gentleman at Zemen was very polite, and I appreciated that, outside of the condition of the truck.

Rating:

4.0

The truck was waiting in the front parking lot when I arrived at the appointed time, but office was closed due to a family emergency, so I wasn't able to pick up my truck till an hour and a quarter later. That was forgivable this time, and I will probably use this location again due to its close proximity to my house. Drop-off was quick and easy too.

Rating:

3.0

The location opened 20 minutes late creating problems for renting the truck on-time and getting to the location where people were waiting for me. I will use Uhaul again, but not this location.

Rating:

5.0

The owner of this S. Chambers Road Aurora, CO neighborhood dealer was friendly, helpful, professional and gracious! What a nice bonus on a daunting moving day!! Thank you!!

Rating:

1.0

Service was terrible the uhaul was falling apart and the service was terrible I would not recommend this location to anybody and the uhaul was on dear near empty and he charged me over 50 dollars for gas just terrible

Rating:

1.0

Horrible service, I would never recommend anyone to this location 1660 s chamber Aurora co 80017! The man treated us so poorly. Then charged us extra money.

Rating:

5.0

Customer service was very helpful and nice I will recommend this business to anyone and everyone that meet 😀

Rating:

5.0

NA

Rating:

1.0

This location tried to file a claim against me that I did not return the truck “ there’s no truck or keys” and “they have been trying to reach me for days “ . But goood thing every time I return things after hours I always always record my self doing so , store was closed even though it was suppose to be open and they tried to scam me I sent uhaul support the video of me returning the truck as well as Uber receipts leaving the store . I will never go back to that location never !

Rating:

1.0

I am very DISAPPOINTED in the service at this location. I had made a reservation online early in the morning for a 10:30 AM pick-up. I had left helpers in my home waiting for me to return with the truck to load my stuff for onward delivery to the Goodwill store on Parker Road. . I arrived at the location at 10:20 AM. The Agent at the register informed me " the system is down. I had to call the owner to show me how to get around it." He made a call and then informed me "the owner is coming." The owner arrived at 11:20 AM. He accessed the desktop and informed me "We will extend you return time from 3-PM. Our system will not accept card payment at this time only. Do you have $100 cash to put down for deposit? I responded that I only had $20 in my wallet. He told me "we do have an ATM at the entrance of the store. You can go withdraw the $100, you will be charged $2." I went to the ATM and withdrew $100. My charge was $3 instead of $2. After I paid the money, the owner gave me the key to the truck. As I was leaving the office to walk to the truck, I got a call from my helpers " we have to go because we had other engagements." It was 11:52 when I received the call. I pleaded with my helpers. They were not willing to stay./ So, I returned to the location and informed the owner that I am going to cancel the rental. He informed me that "you will end up losing some money. But I will make a note for you to receive a discount on your next reservation with U-Haul." I told him that without helpers I will not be able to do what I intended to do with the truck. I left the location at 11:52 AM So, he gave me $68.10. Considering the delay from the time I came into the premises to the time I left, and having lost the help I had. I am requesting a full refund of the remainder of my $31.90. I look forward to hearing from you.

Rating:

1.0

I was charged $10 for things I never used!

Rating:

3.0

Truck had spilled drink in cup holder, drip stains on console, floor, and visible kid foot prints with same sticky residue on seats. Also tried to say truck had more gas than it actually did. With covid thought they would monitor trucks better.

Rating:

1.0

Super overcharged and I don't understand how it gone up so much. This is a huge scam.

Rating:

5.0

Fast and friendly service!

Rating:

2.0

Our reservation was for 10 am. The store was supposed to open at 10 but the owner didn't show up until 10:30 am after being called. I saw this same comment on a review and thought it might be a once in a lifetime occurrence because life happens but now really seems like a pattern so beware.

Rating:

2.0

Business was to open at 10:00, owner did not arrive until 10:30. Computer system was down, took additional time to secure paperwork. Location was transferred from original rental site. We will never return to either site for future needs. Truck is extremely fuel inefficient..$19.00 in gas for 43 miles.

Rating:

5.0

Make sure that the last customer filled up the gas tank.The truck I rented on Sunday 11/3/19 was not full of gas and I only put less than 60 miles on it, and it cost me $45.00 to fill it, but I made sure it was full.I think I should be reimbursed for some of it.

Rating:

1.0

I reserved the pickup at 10am because thats the earliest I could do. Got there, the place wasn't even open and no one was around besides 2 other people that did the same thing as me. The sign on their door said they open at 10. Around 10:45 the owner finally decided to open the store. Got the truck after much frustration! He said it was full of fuel and ready to go. He didn't do a walk around, just handed me the keys. When I got in and started it up, I saw that it was NOT full of fuel but rather it had 3/4 fuel in it. I took a picture with the mileage and fuel together. When I returned it, I filled it back up to 3/4, I also took a picture of this. Got my receipt and he said there was 7/8 fuel and so he charged me to fill it up to full. Terrible Terrible place!!!!!!!!!!! He also said that he would change the pick-up time to 11am since he didn't get there at 10am, then he did not so I got shorted an hour! It ruined my whole moving experience!

Rating:

5.0

service was excellent - it would be difficult to improve on the service I received from Zeman Computers and Cell Phones. He took the time to explain the contract and show me the truck. Very patient. Very helpful.

Rating:

1.0

You can kiss my ass. I will never rent another Uhaul ever again, and I will make sure to never refer your company to anyone ever.

Rating:

2.0

Scheduled a specific time to pick up and the shop was closed when I got there. I had to wait for 25 minutes for them to arrive so I could rent the van, when we went to turn the van back in, he had a sign on his door saying they were closed for 3 days, which means i could not do a final walk through of the equipment that I rented, overall it was not a great experience.,

Rating:

1.0

The owner of this location is a Lier and a cheat. Never will I ever stop there or recommend that place to anyone. This isn’t my first time of renting a Uhaul but this is by far the worst customer service.

Rating:

5.0

The phone number listed for the business on the app was not accurate.

Rating:

3.0

Very random location. Owner was nice enough but it was awkward

Rating:

5.0

maybe put on the lock box u haul

Rating:

1.0

Your website sent me far from my pickup location .. The rental place had no clue of the use of mobile checkin or drop off and made the entire experience a hassle

Rating:

1.0

Rates are outrageous. I wouldn’t recommend to my worst enemy

Rating:

5.0

They forgot the dolly but charged me for it anyway

Rating:

5.0

Easy to rent equipment here. Friendly staff.

Rating:

5.0

Everything went smooth in the renting process. Agent was very nice and friendly!

Rating:

5.0

Excellent service very friendly

Rating:

1.0

Didn’t explain the contract and I had a berry bad experience at the end of the day

Rating:

2.0

location very dishonest. gas spilling out tank and crack in window shield and they want to bill me to fix their truck. NOT !!

Rating:

5.0

Great customer service and friendly personality! Definetely will recommend people to rent from this location. In and out in 5min. Keep up it up.

Rating:

5.0

The lady that helped me was great

Rating:

1.0

Ask the representative to be professional.

Rating:

1.0

I reserved the truck at Alameda and Buckley location.I patiently waited for 45 minutes because the line was long.When it was finally my turn I was informed that the truck was in a different location. We ended up very late with our move. When I reserved the truck I reserved a dolly as well.But I did not get the dolly. It would have been appreciated if someone apologized of the inconvenience that was caused by your company.

Rating:

4.0

Phone number on website had been disconnected.

Rating:

1.0

I was overcharged. There was an insurance coverage that I declined that was added to my bill. I contacted the customer service department but no one has called me to resolve the issue. Terrible experience.

Rating:

3.0

Easy rental process

Rating:

2.0

Made a reservation and didn't have my vehicle.

Rating:

2.0

The rental was to be picked up at 10:00. The store owner/manager didn't show up until 10:15. The truck worked fine and was in good condition, but the back was very dirty.

Rating:

2.0

Improve integrity of vendor

Rating:

5.0

Super friendly, excellent experience.

Rating:

3.0

I maybe would recommend to a friend. They have been reliable and had a truck both times we have rented from them. They need to get a phone number that works or have an email we could use to contact them. I needed to call them twice pertaining to this last rental and each number they gave me was not accepting calls. So I couldn't confirm my rental or let them know we would be late picking up and then I also tried to call to inquire about extending rental and still wasn't accepting calls. It was a lot of guess work and hoping for me that all would work out.

Rating:

1.0

This location should not be an authorized dealer. It is very run down, there is just one man running the Uhaul rental and he was gone during the appointment time we made, we ended up waiting 25 minutes for anyone to be able to help us, he didn't know the rental program well and it took many tries until he successfully entered everything, he wrongly informed us of the amount of gas we needed, and wasn't knowledgable in other areas. Very bad pickup experience and it turned me off from Uhaul for future use.

Rating:

3.0

Insure truck initial miles are correct or advise customer to verify starting mileage.

Rating:

3.0

My only complaint is that their phone number didn't answer the day before my registration. But that's far outweighed by the help that Kenny gave me in rescheduling my rental for a day earlier. Thanks!

Rating:

3.0

people working there are sketchy

Rating:

5.0

I always use this location when I'm renting uhauls. The men there are the best! That's why I go to this location! They were helpful, friendly, professional, and kind! I don't want to keep having to rent a vehicle, as I have used them 3 times this year, (!!!) But when I have to, I always use them! Their vehicles are very nice too!! I rented the cargo van this time, and it was NICE! I was impressed by the comfort, it drove great, and it really could get up and go!! All their vehicles are always well maintained and clean! I give this location, and the staff 2 thumbs up!! I highly recommend them to other's if you need a rental!! They help take a little stress away, when you are already stressing over moving! Great people, great service!

Rating:

5.0

Great owner, fast service, i will return. Jaime