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Joseph M
Customer Reviews for Uni Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked for a dolly, it wasn’t there. The truck was dirty. The app wasn’t working properly. On hold with customer service for way too long. Overall, terrible experience.
Sheri SVery friendly, explained everything fully. Will definitely use them again when needed. Thank you
Sonja BI'm not real sure, but I would never rent a U-Haul from the unimart in Elwood
LOIS GI had a hard time with pickup. After easy reservation. The app wouldn't let me go to pickup. I ended up calling for assistance. She was very helpful. This was nice but it took an hour to finally get the truck. I had wanted it 5 hours . Then only 4 remaining. I only needed to go a short distance luckily. The return was no drama.
Paul PNot sure why I put $75-$80 in gas into the tank, only to be charged another $40 for gas. Pretty sure I overpaid.
Jeremy WCome up with a different return system. I couldn’t navigate the site to return the truck. Thankfully someone was there to return the vehicle.
kAYLA HMajor issues getting the key from the box. Apparently it was my phone settings not allowing location. I had to call customer service and thankfully he was ON IT! He was so nice and sooo helpful and walked me through every thing I needed to do to get this key. (It was ALOT!!) He definitely made my (otherwise horrible) Day!! Thank you!
Allison BEverything was good. The staff was helpful and courteous
Jason RN/A
Amy LNada
Greg LI ordered a 10ft truck on Saturday December 4th for 12 noon and upon arriving they said no trucks were available and I should not have been scheduled. I’m very disappointed I had to them wait until Monday and take time off of work to complete so it cost me a lot more. Hopefully you all come through and give me the $50 your site claims you state you offer since it was your scheduling error. However the truck itself and cost are good and would recommend to others.
Jutsin LTruck had not been checked in yet so getting the key was difficult
Mike EPersonnel needs educated in how to rent trucks. Back needed swept out. Potato chips in door pocket.
DONALD WI did mobile pick up and there was an issue. The code for the combo to get the key was not listed so the clerk at the unimart had to call. It was rather confusing and I was concerned. I tried to call U-Haul when I got back home but was unable to get through
Jill LI loved this uhaul place very clean very nice they Also had camera to see backing up
AUTUMN PMake sure the trucks have tires with tread and are in alignment.
Kayla MNeeded a 10’ box rental but was not available when making the reservation online resulting in me requesting a 20’ truck. When I arrived I received a 26’ truck paying that rate including the increased cost in fuel due to the larger trucks fuel efficiency.
Christian Mthe truck i was to get was not ready it seems that only one person is in charge of the uhauls and was'nt there i had to call the 800 number to get the code for the lock box this took over an hour i like the rental but i will go to another location for my next rental
Joseph VLower the cost per mile especially at these times 79 cents a mile is kinda steep right now!
Stacey PNo comments needed. very good drop off spot
George PThe U-HAUL place should be closer. It was over an hour drive, one way. Customer service was great. Location was not convenient.
VANESSA HTry not to quote prices that can’t be found when your customers decide to rent you’re trailers after checking prices on your web site and then calling in to make their reservation. My whole experience was really great except the price difference.
Fred TVery nice people.But seemed like they didn't know what they were doing(maybe a new dealer).I was very specific about it being a one way rental.I didn't realize when I returned it to the place I specified where I was returning it to that they wrote it up as a local rental.The guy at the Youngstown location smoothed it out.I wasn't happy at first when the rental was almost 3 times what I was quoted by Z&I.
Dennis MThis rental was a huge ordeal from the word go, location changed 3 times, I had to go 20 miles from the original location to get this trailer, it was in poor shape, I had to fix a marker light and hold one of the broken ramps in with a bungee strap, I did not want to take it but I had no choice, I was also charged for 2 extra days because the clerk waited until 3:00pm the day AFTER I returned it to check it in
Kevin M