Customer Reviews for Zain Wheels
(Distribuidor de U-Haul del vecindario)

29 comentarios

1452 N Interstate 35 E   Lancaster, TX 75134

(469) 680-5731

Location Hours

  • Lun. - dom.: 10 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(469) 680-5731

1452 N Interstate 35 E
Lancaster, TX 75134

Services at this Location:

Location Hours

  • Lun. - dom.: 10 a. m. - 5 p. m.
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Not a friendly service, no hello or NOTHING. Believe it was the head manager, I'm guessing that's just his personality. But should not represent a big company like that. Wheni came to him for assistance He just pointed to the door and said to call that number and that was it. I was totally lost. But did what I was told. When I called the number. I talked to ms Cathy. She was pleasant. If it wasn't for her, I would've just left and picked another place. But will NOT do it again!

TORDARRON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TACEDA I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Akiesha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN N. 
Clasificación:
5.0

Explain details to customers in advance when this location is chosen. For example the process to confirming picking up the uhaul and dropping it off. Tú

ANTONIA G. 
Clasificación:
1.0

This place is a dirty pig sty The person there was nice

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
3.0

This is a tire shop. They have no way of scanning anything at this location. I had to call someone to finish renting my truck.

Linda W. 
Clasificación:
2.0

This is a tire place. You have to wait until they get done servicing cars and then call an agent on the phone even if you have a reservation to get everything set up and you can't even use your mobile app to make the process faster.

TANNER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

VERNETTA K. 
Clasificación:
3.0

If you go on Sunday. Customer service is poor with people on sight. Need better customer service.

kermit E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny L. 
Clasificación:
2.0

The guy spoke with a split tongue says one thing then turned around saying something else

Jeannett M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kierstin M. 
Clasificación:
2.0

Never Double book

george M. 
Clasificación:
2.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nelson R. 
Clasificación:
1.0

I arrived at 10:26 am to return trailer and gate was still locked. I walked around to side door and knocked. A guy came to the door from the tire shop and said you can't leave trailer here. I told him that I can not wait. I asked his name and he told me none of my business. Get the fuck out. I took video of him being disrespectful and cursing me out. I left and reported to the first store location and 800 go uhaul. I'm very upset and disappointed of this treatment from Lancaster location.

KENYETTA S. 
Clasificación:
1.0

WORST U-HAUL EXPERIENCE EVER!!!!! When I arrived at the location it was a tire shop. No one greeted me. I then started the pick up my truck process on the app. While filling it out I was approached by a man asking me to help him pay his balance so that he could get his car out of the shop. I then proceeded to complete the pick up process and was told to find my truck. A man came in and the keys to the truck I was to be given was handed to another man. U-Haul had reserved the same truck to two people. I then had to wait for them to change trucks. I left and returned at 10:30p.m. I pulled up and the gate had been locked with my car inside that I drove up there in. I then had to walk to the shop after calling then repeatedly and bang on the window because I saw a man walking around inside. The gentleman then came to the door with NO SHIRT ON HOLDING A GUN. I explained to him that I needed to return the truck and pickup my car. The man then grabbed the keys to the gate and walked me to the gate STILL HOLDING THE GUN. I WAS TERRIFIED. HE WENT ON TO EXPLAIN THAT SOMEONE HAD TRIED TO ROB THE PLACE EARLIER. I immediately took pictures of the truck and odometer and hoped in my car to leave. The next day I contacted U-Haul and was simply told that the location isn't apart of U-Haul. No apology or anything. My card was then charged OVER THE AMOUNT THAT IT SHOULD HAVE BEEN. I WILL NEVER USE U-HAUL AGAIN AND AM SERIOUSLY CONSIDERING FUTHER ACTION. DO NOT GO TO THIS LOCATION!!!!!!!!

Monica A. 
Clasificación:
1.0

I had to load the trailer myself. I would not recommend this location. I would like a refund if possible.

Genaro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
1.0

Really bad customer service and they are so rude to people...

Gaudencio E. 
Clasificación:
1.0

VERY Poor customer service

Kevin K. 
Clasificación:
3.0

Train the employees on the procedures for checking in equipment

Darryl W. 
Clasificación:
1.0

Over charged after presenting my receipt, showing the recommended mileage. I will never use u haul again and I will be sure to close my business account.

Kendra S. 
Clasificación:
1.0

Guy didn't know what he was doing. I was the person there and it took a little longer than a hour to get me on the road. He attached the trailer to the truck but I had to hook up the lights and he walked off. I made sure the lights and everything was good and left.

Christopher B. 
Clasificación:
1.0

The man who was trying to assist me didn't know how to access the system. He had to call Kathy. She kept telling me that they were new to I haul. I paid in advance online and did the online check in, however I was at Zain Wheels for over an hour!

Marsha M. 
Clasificación:
1.0

Get some one in there that know what's going on. I had a horrible experience today pick up and drop off. Drop off at 5pm and had to be on phone with a u haul person over 30 min and then was over charged. I was charged one price while I'm on the phone with the u haul worker she told me one price . I gave her my card number To pay the amount she told me at drop off and 3 hours later I get an extra charge that wasn't authorize On my card . I Immediately call the u haul place and got no help but we will have some one call u back. no one has called. Please get some workers train . This was the worst experience I ever had with a company

laquita W. 
No se han enviado comentarios para esta ubicación.

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