Comentarios de los clientes para Zain Wheels

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Zain Wheels

Clasificación general:

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LARRY B.
Clasificación:

El cliente no dejó un comentario.

nelson R.
Clasificación:

El cliente no dejó un comentario.

KENYETTA S.
Clasificación:

I arrived at 10:26 am to return trailer and gate was still locked. I walked around to side door and knocked. A guy came to the door from the tire shop and said you can't leave trailer here. I told him that I can not wait. I asked his name and he told me none of my business. Get the fuck out. I took video of him being disrespectful and cursing me out. I left and reported to the first store location and 800 go uhaul. I'm very upset and disappointed of this treatment from Lancaster location.

Monica A.
Clasificación:

WORST U-HAUL EXPERIENCE EVER!!!!! When I arrived at the location it was a tire shop. No one greeted me. I then started the pick up my truck process on the app. While filling it out I was approached by a man asking me to help him pay his balance so that he could get his car out of the shop. I then proceeded to complete the pick up process and was told to find my truck. A man came in and the keys to the truck I was to be given was handed to another man. U-Haul had reserved the same truck to two people. I then had to wait for them to change trucks. I left and returned at 10:30p.m. I pulled up and the gate had been locked with my car inside that I drove up there in. I then had to walk to the shop after calling then repeatedly and bang on the window because I saw a man walking around inside. The gentleman then came to the door with NO SHIRT ON HOLDING A GUN. I explained to him that I needed to return the truck and pickup my car. The man then grabbed the keys to the gate and walked me to the gate STILL HOLDING THE GUN. I WAS TERRIFIED. HE WENT ON TO EXPLAIN THAT SOMEONE HAD TRIED TO ROB THE PLACE EARLIER. I immediately took pictures of the truck and odometer and hoped in my car to leave. The next day I contacted U-Haul and was simply told that the location isn't apart of U-Haul. No apology or anything. My card was then charged OVER THE AMOUNT THAT IT SHOULD HAVE BEEN. I WILL NEVER USE U-HAUL AGAIN AND AM SERIOUSLY CONSIDERING FUTHER ACTION. DO NOT GO TO THIS LOCATION!!!!!!!!

Genaro A.
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I had to load the trailer myself. I would not recommend this location. I would like a refund if possible.

Ronald M.
Clasificación:

El cliente no dejó un comentario.

Gaudencio E.
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Really bad customer service and they are so rude to people...

Kevin K.
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VERY Poor customer service

Darryl W.
Clasificación:

Train the employees on the procedures for checking in equipment

Kendra S.
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Over charged after presenting my receipt, showing the recommended mileage. I will never use u haul again and I will be sure to close my business account.

Christopher B.
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Guy didn't know what he was doing. I was the person there and it took a little longer than a hour to get me on the road. He attached the trailer to the truck but I had to hook up the lights and he walked off. I made sure the lights and everything was good and left.

Marsha M.
Clasificación:

The man who was trying to assist me didn't know how to access the system. He had to call Kathy. She kept telling me that they were new to I haul. I paid in advance online and did the online check in, however I was at Zain Wheels for over an hour!

laquita W.
Clasificación:

Get some one in there that know what's going on. I had a horrible experience today pick up and drop off. Drop off at 5pm and had to be on phone with a u haul person over 30 min and then was over charged. I was charged one price while I'm on the phone with the u haul worker she told me one price . I gave her my card number To pay the amount she told me at drop off and 3 hours later I get an extra charge that wasn't authorize On my card . I Immediately call the u haul place and got no help but we will have some one call u back. no one has called. Please get some workers train . This was the worst experience I ever had with a company

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