Theyre a hardware store. They didn't check the truck, the gas, or anything.
Bruce B
Customer Reviews for Zacharys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The business was closed even though was suppose to be open...
Dan MReally good service at Zachary’s ACE Hardware in Beloit. Excellent customer relations.
KENT MLocation was easy to find, and they made sure I had the right trailer to haul my stuff.
Grant SEasy check in. Very welcoming even though we returned the truck ten minutes before closing. Class act Zachary's Ace Hardware and crew.
Gretchen Severything was great!
Greg RVery friendly and easy to deal with!
Greg RWe had to wait until 9 as m when they opened to pick up the truck even though we ssd signed up for a 7am pick up through 24/7 serve.
William HEverything went smooth ace hardware had the right equipment that I needed to rent thank you for providing car trailers to the Beloit location
eugene cThey were very helpful and courteous.
Mike SYou might consider putting a jack on the enclosed trailers. They (trailers) are very heavy to lift to place on a hitch ball. Just a thought so someone does not hurt their back (customer/rental company employee).
KENT MQuick and easy
Gilbert SI booked a U-haul for a town but the nearest drop-off was a while away and i was booked for too little miles wich resulted in a $72 extra fee for just driving to drop it off. I am not happy about that. But the equipment is reasonable.
Andre WHad trouble with a tire going down. And wiring on lights. After dark lights on trailer kept going off.
AUBRA HDidn’t have a furniture dolly and didn’t know about it until after work and was loading stuff up
Shannon MDon’t allow a reservation when you fully know there will not be a truck available at said location. I made a reservation over a month in advance and received a call less than a day before I was supposed to pick up the truck that I would have to drive almost 2 hours out of my way to pick up the truck.
BROQUE SWos exlent
Marcus Cprices have gone up but that is everything, all in all a good service Uhaul provides
jay jWe have rented from this business quite a few times and have never been disappointed. Very friendly and accommodating. Great people to work with.
DALLAS CNone
PATRICIA AVery quick and professional.
GORDON MI’d like to see the trailers have ramps so you can load appliances with a dolly.
BLAKE DTruck was filthy. Came with under a quarter tank of gas and I returned it with over a quarter tank yet still got charged an additional 2 gallons. Had to drive 66 miles to pick it up and had to pay for gas to drive it to my location. Very inconvenient.
Lisa MWhen I rented this online I was suppose to pick it up in Belleville KS. The day before I was to pick it up, your office called and said I would have to pick it up in Beloit which was an hour away. So I scheduled pick up for 8 AM which was when the Beloit office was to open. No one showed up until 9 AM. I called your 1-800 number and they could not get ahold of the Beloit office. I was happy to receive a discount for my troubles.
James MThe U-Haul dealership in concordia Kansas Mike’s automotive was well below any kind of performance I would not recommend them to anyone they were rude they did not want to help very unprofessional and the lady that called me to tell me that my trailer was not available was also rude those people should be reprimanded I will never recommend any want to go use a U-Haul dealership from Mike automotive‘s in concordia Kansas.
DONALD RNothing that I can see could be done any different. Folks were friendly and helpful.
OTTIS CReserved a 6x12 van trailer. Upon arrival trailer was found to be dirty on the exterior with multiple areas of the exterior finish scratched and faded. The trailer number located on the front was extremely faded and almost unreadable. The trailer hook up chains were twisted around each other and around the tongue of the trailer. The Ace Hardware employee had a difficult time connecting the safety chains. The Ace Harwarw had an extremely limited selection of trailer and towing accessories available. I needed a 7 blade to 4 flat adapter, which the location did not have stocked. I was unable to establish contact with the location prior to arrival as they did not return phone calls. The Ace Hardware employee commented that the trailer must have been a drop off. The interior of the van trailer had grass, straw, and dirt all over the floor and the a pungent odor of something rotting when the door was opened. The fact that the interior had not been at least swept out and the chain connections were not prepped is proof that the trailer was in fact not checked at all by the location.
WILLIAM JTrailer was supposed to be picked up at 8 am, did not pick up until 9:15 because store was not open. Customer service was great though!
Tyler BVery nice staff!! Extremely helpful!! Great to deal with!! Highly Recommend !!
Dennis WEverything A-OK in my book.
Charlene HVery awesome and friendly! Great place to do business.
Lisa WContinue the good work what
Stephen SThe employee for ace hardware was very helpful he came out and hooked everything up for me he did a good job
eugene cEverything was fine
ritchie wCustomer service in Beloit was excellent. Return of the rig after hours was a huge pain!
Samantha vNothing. Excellent.
NEIL FGet more computer traning for your help!!
Steven MThere seemed to be some confusion with employees not knowing how to help with reserving a u haul. It took a long time to get a reservation made. Then when I went to pick it up there was still more that had to be processed before I could take the van. It worked out in the end but perhaps more training should be done.
Kristin Lace hardware did an excelent job on helping me make sure the car dolly was ready to go
eugene cVery friendly and helpful staff.
sharra OU-haul had not updated our delivery--so the drop off was not expecting us and I could not use the app...the agent however was very helpful.
Wade MWhen I went to pickup the trailer and checked the lights, there was no left turn signal. The person who came out of the store said he didn't know how to test it, I showed him how to disconnect the wiring plug but all he did was try to reconnect the bulb, he could not do that, so I did . Blinker didn't he just told me to use hand signals and walked back to the store. When I went into the store to finish paperwork, everyone in the store thought it was a big joke that the turn signal did not work, Very unprofessional and very disappointed.
Beneil L