Customer Reviews for ZN Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

I did not want to drop off art this location because I had done this in the past. When I made the reservation I picked another location nearby. I got email to drop off here. I called uhaiul was on hold for over 30 minutes to try to change drop off location & was disconnected when someone finally answered the call. I was very dissatisfied with the experience.

Rating:

1.0

Awful experience. I requested and was promised by multiple reps at Uhaul that there would be a 15' truck at ZN Mart which was 30 minutes from my preferred pickup location. They insisted this was the only place in the area with a 15' one way truck. We instead received a 26' truck which was entirely too big for my move and had to be driven from Alabama to Texas. This large of a truck increased our gas cost and Uhaul was unwilling to provide any kind of compensation on this front. This is a very unprofessional location, they were completely unprepared for the pick up process and did not provide the two dollies that I prepaid to rent. The gas tank was half full and ZN reported that it was "almost full." Very disappointed in the entire process.

Rating:

5.0

We love you uhaul best prices best quality and rate

Rating:

1.0

This establishment needs review. I’m not sure it is in uhaul’s best interest to entrust their equipment with this location.

Rating:

2.0

The attendant was not familiar with the rental price. He asked for my license then gave me the keys to the truck. We didn’t discuss the contract, mileage or deadlines. I asked to change or update my drop off location and he couldn’t meet my request.

Rating:

1.0

Location is in a gas station you have to have the cashier help you and call someone from uhaul. No one to help there! Not sure how uhaul allows their brand to be used by this location.

Rating:

1.0

This is a sketchy gas station. The U-haul rep was not there. I had to talk to him through the cashier's personal cell phone. The truck was not cleaned out and did not have pads in the back. (Uhaul did not arrange my dollies or car tow either). There was broken glass from the previous reservation that cut one of my mover's hand on.

Rating:

1.0

Location for reservation was changed to this location. Over 30 minute drive away from the original requested location. The address listed is in correct. Address is 1200 14th St Not 1200 14th St S. 14th st s is a residential neighborhood with crumbling roads. Because of this confusion GPS does not allow check in at the proper location. After reaching this location and resolving the above issue, I was instructed to get the keys from the store clerk. Clerk had no idea about the keys and had me call local uhaul rep. Rep got back to me that the owner had placed the key in a lock box but forgot to inform the site. All in all I was delayed well over an hour for all these set backs. Honestly contemplating if I'll ever use uhaul again.

Rating:

1.0

The location waa fine, but whomever the dealers were wasn't. To start off nobody went to inspect the truck so when my husband and I goes to inspect it ourselves, there was a homeless man sleep laying down with his feet at the driver door head at the passenger door. Tell the dealers that acted concerned, still nobody goes to inspect nothing. There was only a 4th of gas in there don't really know how much was supposed to be in there anyway. Still nobody checked. So my 3rd trip in the store the female cashier finally goes to the truck to take pictures which I had already done so with my own phone. Finally we bring the truck back different ppl from before. But they acted the same nobody wanted to inspect once again I insisted on someone to come so we wouldn't be blamed for nothing. Somehow we returned the truck before 2pm on my email it said it was returned at 5pm. Don't know if that makes a difference or not.

Rating:

5.0

Invoices should be emailed.

Rating:

5.0

The truck had dirt in the cab and mud splatters. However, the price and customer service from both the rep I spoke with on the phone and the gentleman running the store where I picked it up were both excellent. Overall a very pleasant experience. also may want to check the battery. We had to boost off the truck once during our time.

Rating:

1.0

This place sold drug paraphernalia and had to wait on people buying sodas and cigarettes twice during my trying to get the truck. Did not give me any paperwork, could not speak English. Bad location all around.

Rating:

1.0

Need customer service. Make sure you have enough staff on hand the wait time is bad not able to get print out for my rental

Rating:

3.0

I did not receive the half dozen furniture pads that I had ordered with the truck. When doing the self pick up there was no question or prompt asking me if I received the equipment I ordered so I had no idea I didn't have the pads until I was far from the rental location.

Rating:

1.0

Claimed we did not have a reservation. After much discussion got agent to call someone that helped us get our reservation. Not a good experience at all.

Rating:

1.0

Get your u hauls from there they are very rude and over charging you for equipment and not giving what u asking for

Rating:

2.0

Not at all the typical dealership. A busy food/gas location. They didn't inspect the vehicle before or after. The gas level was different than on the faxed paperwork.

Rating:

4.0

N/A

Rating:

1.0

Lady was rude , I needed help lifting trailer off my hitch, she said that’s not my responsibility, go ask someone in parking lot to help you. I had to ask a stranger getting into his car to help me , and I hurt my back doing it. I’m in my 60’s and disabled and felt I was rudely treated. This location should have thier uhaul license revoked immediately. Thank you

Rating:

5.0

I went to pick up the tow dolly and it was not back yet from other rental I had to wait a hour before it was there

Rating:

5.0

Drop off was a pleasant surprise. The attendant was very polite and easy to work with. I also bought my lunch there. Very positive experience!

Rating:

1.0

Hello, instead of picking up 6’ by 12’ trailer from Skyland Blvd location here in Tuscaloosa, Alabama we had to go to Bessemer,Al. to pickup 6’ by 12’ UHaul trailer. There was only one man working in the ZN Mart-(50557), 1200 14th St S, Bessemer,Al 35020, (205) 417-4877 and he could not come outside to help us hookup trailer, so we used crowbar to raise trailer enough to get my Ford F-150 tire jack underneath trailer neck so we could raise it up enough to drop down on my trailer hitch purchased from UHaul. Then we tightened trailer to hitch, attached chains, hooked up electrical and checked that all lights were working properly and by the way we were able to do all these hookups from the videos y’all emailed me and those saved the day. Thank you much for that! Drove home to Tuscaloosa with no problems and left for Memphis next morning around 10am, 6.3 miles into my trip I look to the right and see two 6’ by 12’ UHAUL trailers sitting there at the CMart, 2800 McFarland Blvd, Northport, Al. Now I’m going to assume, until told different, that those two trailers were sitting there at 4:15pm when my daughter and I were picking up the 6’ by 12’ UHaul trailer in Bessemer,Al. If they indeed we’re sitting there Sunday afternoon, July 29 then I should be reimbursed for my gas as well as my time to go to Bessemer and receive a full credit on my VISA because y’all aren’t going to learn anything from my less than stellar experience until it hits UHAUL in the pocketbook! Now on a more positive note, upon returning 6’ by 12’ UHaul trailer to UHaul Moving and Storage at Union Ave (771053), 370 Union Ave, Memphis,Tn 38103 Mr.London Strong helped guide me into the proper parking place and unhooked trailer and lowered it to the ground, asked if I wanted receipt and I followed him into the store and received my receipt and was impressed by my final experience with UHaul and thank you for your return response.

Rating:

5.0

Great vehicle and the UHaul rep. was awesome.

Rating:

1.0

My best suggestion is to not go to class and leave someone in the store who does know how or want to help a customer. Also, I was charged for utility dollies that I never received and was told by "Andy" that I wouldn't be charged for them. I was also charged for not returning them. This whole experience was a disaster. 1.) I was told I could pick up in Moundville Alabama, but was changed to ZN Mart last minute. 2.) I noticed ZN Mart had terrible reviews and called to ask to move my pick up location. I was denied. 3.). I was told to pick up the truck at 3pm at ZN Mart. I arrived at 3pm and asked to get the truck I rented. I was told that the guy who did the "UHaul computer" was in class and wouldn't be back til 5pm. I called UHaul and was helped out by a very nice lady (I can't remember her name) and a manger (Andy) who did all they could to get the clerk at the store just to give me the keys. 3.) I was never given a drop off location and had to find one my self on a Sunday.

Rating:

2.0

It takes entirely too long to check out/ in! I understand it is a business and don't mind waiting while they check a few customers out. But I am also a customer and deserve quick service. And they are absolutely clueless about what to do. I check in online, then have to provide all the information again. What's the point in checking in online then? It simply should not take an hour to get a truck/trailer, as has been the case each time! We won't be using this location again.

Rating:

2.0

When I picked up my truck it was out of gas, nosed in to a fence with a car trailer hooked up to it. I could not get the attendant to properly Chang the gas level, also I had to work to shuffle your equipment around or he was going to cancel my reservation because he could not drive a truck, and on top of that now you guys won’t to charge me extra 100 plus dollars to work for you we need to call it even and leave it at that

Rating:

3.0

There was trash in the trailer.

Rating:

4.0

Great customer service, Emmanuel was very helpful and knowledgeable

Rating:

1.0

I’m requesting $60 back that I was charged for mile overage The original location that I made my truck reservation did not have my reserved 10 foot truck. They tried to “upgrade” me to a 15 foot That I did not want. So I had to Uber $15 to another Bessemer uhaul truck location for a 10’ truck Where they didn’t have my pads I was charged for! Please reimburse me $60 for the inconvenience and for not having my correct rental and for the missing pads Kyle Koehn

Rating:

1.0

ZN Mart is a fucking joke. This one location nearly cost U-Haul a customer for life. Anyone from U-Haul reading this, I would strongly recommend you discontinuing your dealer relationship with ZM Mart, as all they do is damage your brand name. Auto hauler was damaged, and the clerk still wanted me to us the damaged equipment.

Rating:

1.0

I called the previous day to make a U-Haul reservation the next morning I called to confirm and the guy said he didn’t see my reservation and told me to call U-Haul. I tried to explain that I just made the reservation the day before he started to yell over the phone then he hung up in my face. I called back and he did it 3 more times. Luckily the U-Haul service wasn’t that far from home. I drove to the gas station and wanted to know why the manager kept being so rude and mean to me over the phone. He kept talking over me telling me to call U-Haul walking back and fourth yelling to me saying “YOU PEOPLE “. I didnt understand what he meant by that. I started to get fustrated and tell back at him. He kept saying he was the manager and I told him I didn’t wanna speak with him anymore. Then another guy came in and sent him home and told me he just had a bad day. I knew then that I gave my service to the most unprofessional unorganized U-Haul service ever. The previous guy was so rude to me I had to call the Bessemer police department because I was in fear for my life. After all the commotion calmed down the other manager said someone would be getting the U-Haul at 2:30 I purchased it at 12 maybe. When I got home my movers weren’t there so I called the manager at the gas station and explained everything to him he said I would only be charged for mileage. When I arrived he charged me 52.98 and didn’t email a receipt to me I had to wait 45min for a receipt because he claimed he didn’t know how to print one. Over all this was the worst customer service experience I have ever delt with in my life. They didn’t give me options. They were rude and mean and was the opposite of genuine to me. I hope no one ever rents a U-Haul from them. There giving U-Haul a bad name.

Rating:

3.0

I had a confirmed reservation for a different location, so when I arrived there, they told me to drive 18 miles out of my way to pick up another trailer which then we had to do everything over again, not even close to where I needed to be. On top of that, I had a half of a dozen people waiting on me to get there when they went out of their way to help me even though they had plans. I am completely unsatisfied with the service and experience. Never again!!

Rating:

3.0

Well I think it’s neat that store fronts can rent U-Haul equipment but he was very busy with store stuff and trying to get my contract filled out

Rating:

1.0

It took me 3.5 hours to pick up a auto transport that I already had a reservation for. This location was located in a very "rough" side of town in a rundown gas station. There was only one person working and he had to TRY and help me in between his customers. On top of this, he could not work the computer system and had to make multiple calls to the U-Haul number and still could not work it out. My mother had to go to another U-Haul facility on the other side of town and have them enter the information for the person trying to help me. Even then, he could not print the paperwork and get me on my way. He was even told by the person on the U-Haul help desk that the trailer could be released to me but he would not release it without the paperwork (that he could not print). On top of this the U-Haul rep (a woman named Tiffany)that he called on their help desk lied to me. I asked her where she was located and she told me that she was that the location that my mother was at, not knowing that my mother was there. I told her that a gentleman by the name of Sedric was helping my mother and she went so far as to say that Sedric actually worked for her. Sedric had never heard of her. She lied!!! After this experience with U-Haul I will never deal with your company again. And it would be in your best interest to pull the contract with the Bessemer, AL location for poor performance and keep from losing future customers.

Rating:

5.0

If used for a couple of hours a day that's all you should pay for a

Rating:

2.0

We never use again was over charged!!????

Rating:

2.0

Not so good customer service. Thru did apologize later.

Rating:

1.0

truck was very dirty .. clerk was to lazy to go check truck he sent me out to take a picture of mileage and then a picture of fuel level .. also don't seem to be a very safe location .. seems to be a one stop shop you can rent a truck and get a crack pipe in the same location

Rating:

5.0

Great job!

Rating:

3.0

While the p/u location did a fair job, the on line and 800 customer service center's leave a lot to be desired.

Rating:

3.0

Make sure someone walk and inspect vehicle with customer because it was damaged on vehicle and I video it myself

Rating:

1.0

Had problem finding the place I had to call Uhaul several times to get the right location. Once I arrived I had to wait 1 HOUR before I was able to rent the truck. The service was a 0

Rating:

3.0

Vehicle was dirty.

Rating:

4.0

No comment

Rating:

1.0

First off, this location did not have any air conditioning. The staff did not seem knowledgeable about the product. Simple questions had to be directed to managers that were only reachable by phone. I was charged for products that I didn't request. And when I ask for the charges to be removed I was told that a manager would have to be contacted.

Rating:

2.0

An english speaking attendant would be helpful. The trailer was in need of maintenence - left sliding ramp took two people to move.

Rating:

4.0

Website was hard to set up an account within, but we figured it out.

Rating:

1.0

This location was not a normal Uhaul location it was a convenient story not friendly at all. Was not able to communicate because of the English barrier. Not a good place at all

Rating:

2.0

The young man at this location was very polite and professional; however, I was told by Dispatch that this location in Bessemer was the only location with a 10-foot truck for a 1-wayTuscaloosa move. Totally unacceptable. I had to drive about an 40 minutes (roundtrip) off the interstate to pick up this truck at this unsafe location and they did not have the furniture pads that I had requested online. I was told that this location was right off the interstate and it fact it was not. It was about 12-15 miles off the interstate. I can not believe that with all the Uhaul locations in Tuscaloosa/Northport there was not a "10 foot truck" available near my moving location. This was not even the peak moving weekend. Very dissatisfied with the U-haul Dispatcher for sending me to this location. My wife and daughter observed an apparent drug deal while I was in the business trying to rent the truck. An unsafe area and as a frequent customer of Uhaul I expect much better service.

Rating:

2.0

flashing lights did not work. salesman was little to no help in this matter. got a noticnotice of late return when it was returned on time.

Rating:

2.0

I was charged twice, on my debit card. Also, I put the address in my g p s and found myself in an alley! After arriving I was told that it happened to another client..! The extra money I was charged still isn't in my bank account....., I just moved, I need that money!!!

Rating:

1.0

It was in side a store I had to go in a back room like a bad movie drug deal not a safe location will never rent again

Rating:

1.0

From the time they started my process it took 50 minutes to do the paper work. Then it took another 15 minutes before he took me to the trailer. I gave all the information by phone when I reserved it and had a conformation number but that do any good.

Rating:

5.0

They were really nice to work with

Rating:

5.0

Nothing everything was taken care of very well

Rating:

5.0

Adapters for the light fixture for customers with newer vehicles

Rating:

2.0

I was disappointed that this pickup location was 6 miles away from my move from destination in 35023 that resulted in a time delay. I had been of the opinion that there was a location for pickup that was closer in. I was very pleased with the condition of the trailer and transport went remarkably well.

Rating:

2.0

I had made a reservation to pick a trailer up at Farr Hardware in Bessemer. I was under a tight time crunch and got to the location at noon on Saturday. I was then told they could not rent me the trailer as the person who could do this was not in and they could not reach them. I could go in to the long story, but this really created a major issue for me. I had to call uhaul to get a pick up in another location and was hung up/disconnected on 4 times. This put us 2 hours behind schedule and we missed an event due to these issues. I'm not sure I can trust u-haul again for my next needs. Steve

Rating:

3.0

The place was dirty. The guy didn't seem to know what he was doing. I had requested pads and he didn't have any, my wife had to go elsewhere to get some. The truck was dirty.

Rating:

2.0

Ensure the owner is knowledgeable on mileage limits and early return policy. We were told the mileage was unlimited and that we would get a partial refund for returning our equipment a day early. However when we arrived a day early (less than 24 hrs from rental time), the Maklory Lane location in Franklin/Brentwood told us there was no partial refund and we in fact owed $37 for going over 222 miles. The customer service was lacking at both locations.