Customer Reviews for Yucaipa Trailers
(U-Haul Neighborhood Dealer)

168 reviews

31107 Outer Hwy 10 S   Redlands, CA 92373
(Just West of Yucaipa Blvd)

(909) 794-3712

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–3:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 794-3712

31107 Outer Hwy 10 S
Redlands, CA 92373
(Just West of Yucaipa Blvd)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–3:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Richard Pettit 
Rating:
3.0

Have a public restroom to use

Gary Poore 
Rating:
5.0

It seemed like the gas tank had a hole. Picked it up and it was on E. Once filled, it went through gas very quickly, much faster than usual. We had to spend much more money on gas than anticipated. When driving behind the truck, you could see fluid leaking. Very unfortunate.

Anja Jacobsen 
Rating:
4.0

Customer did not leave a comment.

BRIAN KIRKCONNELL 
Rating:
4.0

Customer did not leave a comment.

Roy Meador 
Rating:
5.0

Was a very easy and convenient location for an after hours return!

Kristin Brown 
Rating:
3.0

Vehicle was very dirty inside and out. There was no gas. Putting $20 in gas did not move the gas gauge one bit. Had trouble picking up my reserved vehicle from a different location in calimesa, ca. After calling U-Haul support I was directed to this Yucaipa location where the 24/7 pickup was available. The U-Haul app was taking forever and it kept making me start over. After 25 mins I finally was able to complete pickup from the app and leave with vehicle. I rented a 10” truck. Only disappointment was there was no ramp to load the bigger items that I needed to move.

Sarah Marez 
Rating:
5.0

Customer did not leave a comment.

Eric Landeros 
Rating:
5.0

Customer did not leave a comment.

Jonathan Perez 
Rating:
5.0

Customer service was great at the location quick and easy 10/10 will highly recommend

Andrew Renteria 
Rating:
2.0

Customer did not leave a comment.

Caleb Smeraldi 
Rating:
5.0

Great customer service!

Yamaliel Sanchez 
Rating:
5.0

Customer did not leave a comment.

CLINTON MAYNARD 
Rating:
2.0

Company needs to offer additional services to customer instead of adding it without permission and increasing the cost of rental

ALEXANDRU RUS 
Rating:
5.0

Originally set reservation with B&M Rentals in Calimesa for 8am on Sat 10/23. Upon receiving confirmation, time now showed 1:30pm pickup, so I contacted them. I was advised the 6x12 trailer was NOT available nor would it be! I was told UHaul Res inventory was a week old! How the hell can you run a company with ancient inventory information?!?!?! After manually calling around found that Yucaipa Trailers had the trailer, and actually that location was better for pickup and return (about 3/4 mile from our destination location). Cost was decent...just had to burn an additional hour or so to locate trailer- something your online system should have done for me!

SEAN HANEY 
Rating:
5.0

Customer did not leave a comment.

William Zehms 
Rating:
5.0

Great experience at this location. I would definitely recommend using them if you are in a hurry. No lines to wait in and the staff was very helpful and friendly. Thanks again for making this so easy.

RANDALL DAWDY 
Rating:
4.0

Customer did not leave a comment.

William Zehms 
Rating:
4.0

Customer did not leave a comment.

Todd Singh 
Rating:
5.0

Customer did not leave a comment.

PAULA KARR 
Rating:
1.0

Worst rental experience of my life. Still waiting for Uhaul to make this right. In fact after this move a d this experience I will never use uhaul again and I will be telling everyone I know about the terrible treatment and the horrible experience in hopes of keeping anyone else from having to deal with something similar. Absolutely unacceptable!

Holly McIntyre 
Rating:
5.0

Customer did not leave a comment.

David Mcabee 
Rating:
5.0

Have a full tank. The tank was empty when we took the truck.

JAMES JOHNSON 
Rating:
5.0

Friendly, helpful...made it an easy transaction.

LISA ALDULAIMI 
Rating:
2.0

The truck had a huge hole in the muffler so the truck was very loud. I was charged for what they said was a dirty truck even though they posted pictures of the truck arriving clean. Currently disputing the charge.

Gary Cannady 
Rating:
1.0

I want a manager to call me. I have had the worst experience, and I still have not received my total refund foriles I didn't use

Tamra Rodriguezlara 
Rating:
3.0

U-Haul’s one way rentals are ridiculously expensive. The employees were nice but the rental price is simply atrocious.

Zachary weijohn 
Rating:
5.0

Excellent experience.

Paul Reynolds 
Rating:
5.0

This location is great. EXCEPT for their dropbox. It's basically a mailbox with a slot at the top. The keys I dropped into it were subsequently removed somehow (my guess would be a wire hanger or stick of some sort. Upon finding out my U-haul had been stolen from that location, I asked the staff if they would look up the security footage for that night. They stated they could not go back that far. I would suggest for them to increase their security footage data storage. Otherwise a good experience.

Branden Christensen 
Rating:
5.0

Customer did not leave a comment.

Karen Mack 
Rating:
3.0

Customer did not leave a comment.

Linda Lunstrumkosvic 
Rating:
4.0

Customer did not leave a comment.

Lisa Herman 
Rating:
2.0

Customer did not leave a comment.

Cheyenne Tyler 
Rating:
5.0

Very nice angels who work there and at U-haul themselves. Thankful I gave them a try. :) ??? .

Cynthia Hanson 
Rating:
4.0

Customer did not leave a comment.

JANELLE HARTT 
Rating:
1.0

The rep told me no milage fees, and i could drop both the truck and the trailer off at any uhaul office both were lies. He also did not give me a paper copy when i rented the equipment . Only after i got home and looked at my email did i discover 30 in milage. I called uhaul. The women there Informed me that they had made a mistake and milage is always charged. I said is reading the gas tank monitor something you train them on, because he wrote 3/4 and it was definitely 5/8. She also informed me i would have to deliver both items back to the dealer we rented them from .AWWWW.

Dan Smith 
Rating:
2.0

Customer did not leave a comment.

Tonya Jensen 
Rating:
5.0

Customer did not leave a comment.

Daniel Rea 
Rating:
5.0

Customer did not leave a comment.

William Pheles 
Rating:
5.0

Customer did not leave a comment.

KERMIT LANGE 
Rating:
5.0

Customer did not leave a comment.

william ryan 
Rating:
1.0

My poor old dad who has glucomate has to ask the representative to give him a decent functioning vehicle. They were very rude to him

Nelson John Baraoidan 
Rating:
5.0

Customer did not leave a comment.

Eric Gaze 
Rating:
5.0

Excellent friendly service

Graham Holmes 
Rating:
1.0

I had many stops to make using this truck. I knew I would most likely put a lot of miles on the truck. There was a faulty fuel system and to put fuel in the vehicle it would only take 20c at a time. even to get 1/4 take it would take 15-20 minutes...It was unbearable. The renting agent was aware of the situation because when I first started the truck the "tighten gas cap" indicator light came on. He said not to worry about it because it wouldn't cause an issue. When he crawled under the truck he told me the line that had been replaced underneath was to long and that was what was causing the indicator light...it was also causing the ability to fuel the truck...I will most likely use another company if I need to rent in the future.

Shelley Wallace 
Rating:
5.0

Customer did not leave a comment.

keith bosch 
Rating:
3.0

The man working here was just a plain old grouch. He acted like he wished I wasn’t there.

roy bolyarde 
Rating:
5.0

Customer did not leave a comment.

MARK CARNEVALE 
Rating:
5.0

Although there were several U-Haul Vehicles outside there were several buildings n I didn’t know which one was the office. Honestly I wasn’t sure I was at the right place. It didn’t look like any U-Haul place I have ever been to. With that said I received fast friendly service n was on my way very quickly. Excellent employee/owner..

Caleb Gibson 
Rating:
3.0

Arrived to the location at 3pm. Doors were closed, in yet the times on the websight showed it should be open. After calling and looking up information, a manager drove around, and very nicely told us to just drop the Uhaul off and drop the keys in the box

Benjamin Wolff 
Rating:
1.0

The guy that hooked the trailer up didn’t tighten it down to the truck. It popped of the hitch a mile down the road!! If it weren’t for the safety chains it would have smashed the backend of my truck. I get the guy was busy, there’s just no excuse for this, someone could have been seriously hurt!!

Mike Branstetter 
Rating:
3.0

When we arrived we were told someone else had rented our truck and used our reservation name. The gentleman explained they used their own credit card, but U-haul.com was showing we had the truck for 2 days and 4 hours. It’s was very alarming to us. But it worked out. The truck was not really in great mechanical shape but it did the job.

Chris Dosey 
Rating:
5.0

Customer did not leave a comment.

yucaipa trailers 
Rating:
4.0

Except cash payment

Thomas Giles 
Rating:
5.0

Customer did not leave a comment.

jessica brean 
Rating:
3.0

Customer did not leave a comment.

Raul Juarez 
Rating:
3.0

Location was tough to find and run down, but the personnel were excellent and very helpful.

C. Marcus Sjowall 
Rating:
5.0

Customer did not leave a comment.

Darryl Cartovian 
Rating:
1.0

Drop them from uhaul

John England 
Rating:
5.0

Customer did not leave a comment.

Janetta LAVELL 
Rating:
5.0

Customer did not leave a comment.

Richard Burnett 
Rating:
4.0

was very attentive and worked to get me out.

Cindy Reppond 
Rating:
1.0

Took a while to finally find drop off location. Called three times to customer service and all gave me different answers!

CHRISTIAN ASTORGA 
Rating:
5.0

They were great from the moment I spoke to them on the phone for directions, to removal of my car off the transport and disconnection of the trailer from my truck. Very encouraging to have pleasant, kind, helpful customer service.

Marilyn Amos 
Rating:
3.0

Nothing, really. We would like to mention that the representative who handled our transaction, Preston, was very professional, friendly and personable. You have a very good employee in Preston.

Tyler Skoog 
Rating:
5.0

Customer did not leave a comment.

james martinez 
Rating:
5.0

Corporate billing person I spoke with today was RUDE and clearly hates her job. I called in because I was billed incorrectly, but was greeted by an angry, no personality person who didn't care about my issue. The location that I actually rented from was friendly, cared about my concern, and I would recommend them to anyone. Dealing with corporate is a whole different scenario. Keeping my fingers crossed that I'll be credited for being billed double.

RICHARD WALSH 
Rating:
3.0

Customer did not leave a comment.

Steven Dietz 
Rating:
5.0

Customer did not leave a comment.

William Hergenreder 
Rating:
1.0

Better customer service. The guy didnt want to walk the truck for damages or see if the odometer and how many miles it had. Didnt check how much gas. Did not get the size of truck we had reserved week ago. Had to go to another place to pick up the truck because they didnt have the truck i reserved. I will be reporting this to Better Business Bureau and Yelp.

Orlando Cobos 
Rating:
3.0

Customer did not leave a comment.

Robert Tarter 
Rating:
4.0

it was closest

tom drake 
Rating:
3.0

Stop what he was doing and help us, he was ok but that is when got to I Us.

WILLIAM BRODERIUS 
Rating:
3.0

Customer did not leave a comment.

LYNDA FRYE 
Rating:
3.0

Customer did not leave a comment.

Neil McMahon 
Rating:
1.0

Service was ok, But the kid that hooked the trailer to my truck failed to cross the safety chains (as required by Law). The rubber's on the chains were broken and the chains were very worn. The location was kind of "dumpy looking" and with so many other U-Haul rental locations, I would pick another location to do business with. The trailer worked well for the 600 plus miles I pulled it.

ERIC DEAN 
Rating:
4.0

Great costumer service! These guys were friendly and professional.

Fernando Zepeda 
Rating:
3.0

Trailer wasn't in the greatest condition. Brake and running lights on the trailer were very dim and hard to see.

BILL SOLYLO 
Rating:
4.0

Apparently gas was stolen from fuel tank while truck was parked on the lot...

Kenneth Bosin 
Rating:
1.0

They open late, not willing to to budge on the late fee by a couple of hours......not days.......HOURS!

Gail Nelson 
Rating:
5.0

Customer did not leave a comment.

Marshonna Espinoza 
Rating:
5.0

Very comfortable ride for a truck...

Randy Brodhagen 
Rating:
1.0

The owner of the rental facility charged me a $25.00 cleaning fee for supposedly not sweeping out the back of the truck. I did clean it out plus I didn't move anything but furniture so there was nothing to leave a mess in the first place. I tried to argue the issue but he refused to reverse the charge. I will never use this location again. The guy totally ripped me off.

NICHOLAS MALONE 
Rating:
5.0

Customer did not leave a comment.

Greg Teel 
Rating:
5.0

She was very friendly and everything went very smooth.

klye domtich 
Rating:
4.0

Customer did not leave a comment.

SHANNON THORNBRUGH 
Rating:
3.0

The paperwork was done in a timely manner and we were on the road relatively quickly.

BRUCE MITCHELL 
Rating:
4.0

Trailer was ready when promised, will use this location again when the need arises.

Damian Schlitt 
Rating:
4.0

Customer did not leave a comment.

CHRIS HODGE 
Rating:
3.0

Customer did not leave a comment.

Kathryn Crow 
Rating:
5.0

very friendly and quick service. Thank you!

chris hodge 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SPURLOCK 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bosin 
Rating:
2.0

Yucaipa trailers is located right off the freeway, but is in poor condition on both the inside and outside. When I found where to enter one of the buildings to receive the keys, they had our order all screwed up. I reserved the Uhaul online to pick up and drop off at a different location. The representative had it in his computer that I was dropping it off at the same location at a specific time. Luckily, the guy was very nice and fixed our order to fulfill our needs and gave us an extra day to drop off the Uhaul. The representative gave us the keys, showed us the truck, and we were free to go. We had one more problem later in the day that could have easily been avoided had the representative gave us some more information regarding the truck, but please see following section "roadside assistance" for more information.

Caitlin Linas 
Rating:
3.0

It's really hard to find drop off key box, or know where t park for overnight drop off. I called to ask a question and the guy who answered the phone acted slightly annoyed.

NEIL ROBERT HANER 
Rating:
2.0

Staff ran the card on file for payment after I handed them a different card and asked them to run it. After telling them thst they ran the wrong card an cost me an overdraft fee they failed to offer so much as an apology.

JOE WHITE 
Rating:
3.0

U-Haul computer down . Took 2 hrs to get trailer. They stayed late to help me get the trailer.

Jeff Stemler 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Roeder 
Rating:
5.0

Customer did not leave a comment.

William Hergenreder 
Rating:
4.0

Bigger sign for Rental Office (:

HENRY HERNANDEZ 
No reviews have been submitted for this location.

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