Customer Reviews for YourWay Inns
(U-Haul Neighborhood Dealer)

121 reviews

150 Queen St   Longlac, ON P0T2A0
(Located at L'Oree Des Bois Motel)

(807) 876-2310

Office Hours

  • Mon-Thur: 3 pm–10 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(807) 876-2310

150 Queen St
Longlac, ON P0T2A0
(Located at L'Oree Des Bois Motel)

Services at this Location:

Office Hours

  • Mon-Thur: 3 pm–10 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had excellent service. The Gentleman went above and beyond his way to make sure I had a stress free experience. I really recommend this location. Thank you for a great service.

Liliane Vallee 
Rating:
1.0

Was suppose to call a number and receive my deposit back in cash. Took 3 days to get ahold of the person,

shandi mattice 
Rating:
2.0

Location was closed. left message never heard back. I would recommend it because only place in town

Jacques Gamache 
Rating:
5.0

Customer did not leave a comment.

Danny Beaulieu 
Rating:
1.0

If I did not have to use your serves I would not

bryon cassie 
Rating:
1.0

The person at this location threatened my son when he went to pick up his $100 deposit My son was too afraid to ask him about a fuel rebate because we returned the truck with more fuel than pick up

consteance raven 
Rating:
5.0

Customer did not leave a comment.

Denise Zehr 
Rating:
1.0

Customer did not leave a comment.

Deborah Stewart 
Rating:
5.0

It was overall a great experience!

Wylma Cahill 
Rating:
5.0

Customer did not leave a comment.

Dwayne Hunking 
Rating:
3.0

Customer did not leave a comment.

Donald Merlin 
Rating:
5.0

Customer did not leave a comment.

JOHNE KRZNARIC 
Rating:
3.0

Customer did not leave a comment.

Nicholas Hannan 
Rating:
5.0

Customer did not leave a comment.

Nicholas Tremblay 
Rating:
5.0

Customer did not leave a comment.

Ron Miron 
Rating:
3.0

Customer did not leave a comment.

WILLIAM GILHOOLEY 
Rating:
2.0

A person should be onsite to help with issues. It was challenging to go through the process online. And the process took at least 20 -30 mins, to be able to be up the truck which cuts in to the rental time. This would not be easy at all for someone who is not tech savvy. I also had issues with signing in to my account and no one on the phone could really help. This was a terrible experience, I will not be doing this again.

Liz Mortella 
Rating:
5.0

Uhaul didn’t give instructions where to drop off the key after hours, and the self checkout wouldn’t work online. The motel attended was so kind and understanding and ensured everything was sorted in a timely manner.

MICHAEL MORRISON 
Rating:
5.0

Outstanding customer service! Thanks Clark!

Todd Jones 
Rating:
5.0

Great service

MARIO BEAUDOIN 
Rating:
5.0

This is the best dealer in Canada! What can I say...... I know him!!!!!

YourWay Inns 
Rating:
2.0

he never answers the phone and we have never seen him either

Donald Merlin 
Rating:
4.0

Had to drive a 6 hour round trip at my own fuel expense to get the rig. The guy out there was great, but just such a shame.

Ian Barr 
Rating:
5.0

It was all good! Great overall experience.

Fernando Jorge 
Rating:
4.0

Customer did not leave a comment.

Regis Nadeau 
Rating:
1.0

The person never went over the trailer with me. Never checked my hook up just couldn't be bothered

Michael Winowich 
Rating:
3.0

5 days after returning the truck, I am STILL waiting for my deposit (as well as 3 phone calls to Uhaul).🤬😡😪

Todd Jones 
Rating:
5.0

Nothing to improve on, very professional service.

FRANK HILDEBRANDT 
Rating:
5.0

Customer did not leave a comment.

Dwayne Hunking 
Rating:
5.0

Customer did not leave a comment.

Dwayne Hunking 
Rating:
3.0

Not happy, Thunder Bay Uhaul counter confirmed 20 foot truck to pick up in Thunder Bay for my move to Elliot Lake. I received an email confirmation etc of this then the day before I was told there was no 20 foot trucks in Thunder Bay and had to drive to Longlac a 4 hour drive one way to pick the truck up. When I called the counter in Thunder Bay I was told he didn’t know what I was talking about and I only asked for a price basically calling me a liar. See reservation below he sent me: Order Summary Rental Equipment Reservation #: 96698571 Preferred Pick Up Location: Furniture Recycle 133 Hardisty St N Thunder Bay, ON P7C3G7 Pick Up Date: Saturday, August 22, 2020 at 10:00 AM Drop Off Date: Wednesday, August 26, 2020 Equipment: 20' truck

Matthew Curtis 
Rating:
4.0

Very polite and welcoming.

Bryan Leblanc 
Rating:
4.0

Customer did not leave a comment.

Elisa Bourdon 
Rating:
4.0

Customer did not leave a comment.

Wanda Beaudoin 
Rating:
1.0

We sat waiting for three hours waiting to pick up U-Haul and trailer. Nothing was ready. Was all snow covered and cold. The U-Haul was Extremely dirty and came with no gas. The owner didn't know we were even coming. Then he said he would us a discount but we didn't get one. I lost a whole day trying to deal with uhaul. Talked to multiple people on the phone. Was not pleased at all.

Trevor Hill 
Rating:
5.0

Customer did not leave a comment.

Alan Ouellet 
Rating:
4.0

Customer did not leave a comment.

Carole Tanguay 
Rating:
5.0

Customer did not leave a comment.

Marie Bouchard 
Rating:
5.0

Customer did not leave a comment.

Barry Thomson 
Rating:
3.0

The gas tank should be full on pick up and full on return how can a person judge the amount of gas when you travel some time the distance between gas station is a long distance and not knowing the gas consumption the truck does it is very hard to judge I was not impressed with that part I payed for a quarter tank of gas for nothing on a fix income that is not very nice

Denis Lecuyer 
Rating:
5.0

Customer did not leave a comment.

Frank Caporale 
Rating:
3.0

There was no one on site when I dropped off the vehicle and therefore I have to figure out how to received my deposit. I was not home for over a week after the move only to return to a phone call saying that I have to contact uhaul for them to issue me a cheque. I was assured the deposit would go back into my account when I returned the vehicle.

Sherrie Glaab 
Rating:
5.0

Customer did not leave a comment.

Jamie Zawierucha 
Rating:
3.0

You can help the customer take the trailer off vehicle. would have preferred to be involved in the drop off inspection and walk away with a document that says I returned the trailer in good shape.

David Bronson 
Rating:
3.0

Customer service was VERY slow but guy was nice.

Jessica McMillan 
Rating:
5.0

Customer did not leave a comment.

ANDREY PINSKY 
Rating:
5.0

Customer did not leave a comment.

Gerard Gionet 
Rating:
3.0

Trailers need a jackleg on tounge to raise / lower onto tow ball of vehicle

Gary Stanert 
Rating:
5.0

Customer did not leave a comment.

Antonio Cargnelutti 
Rating:
5.0

Customer did not leave a comment.

karen salmonson 
Rating:
5.0

Customer did not leave a comment.

Gordon Courtenay 
Rating:
4.0

I had an awful time getting in and out of your truck I'm 5ft tall so the bottom of the door came just below my hips and try to grab the handle I couldn't reach or have the strength to pull myself up I had to ask ppl for help which was so embarrassing especially the areas they had to hold I would like to see you put a folding second step cause we all don't have legs long enogh but other than that trailer pulled good truck ran good I only burnt just under a half a tank of fuel in our day in age we all don't have spouses so a little help getting in and out of your vehicles would be great for short ppl I told everyone about my ride with uhaul it was great so at lot will be using uhaul when they move again and me again but I'm proud I did the move on my own I received my cheque by the way try so I hope you can understand what I'm trying to say ty Donna Williams

Donna Williams 
Rating:
5.0

Customer did not leave a comment.

ANDREY PINSKY 
Rating:
5.0

Customer did not leave a comment.

JANICE BOWER 
Rating:
5.0

Such a great dealer.....ooolalala!!!!

YourWay Inns 
Rating:
5.0

My god it is so great at this dealership and he is mighty fine looking too!!! LOL !!!!!

YourWay Inns 
Rating:
5.0

Look after me right away,as this was an add on to my Truck rental. Very accommodating.

Dave DeMoor 
Rating:
1.0

Uhaul was at three quarter full only, very hard to get it back to only three quarter when dropping off. I had to fill it up when I picked it up as I was not certain how hard it was on gas and I had over two hours to drive without any gas stations. After driving 10 hrs to pick up my U-Haul, I then had to fill it up before I started my journey. Not impressed. Then when I drop it off I think it's close to three quarter and not close enough for you guys and I have extra fee. Also, I booked a smaller truck 3 wks prior to ensure it was available and three days before I pick it up I'm told it's not available and I get a bigger one at no extra cost. The problem is, the bigger one is much harder on gas. It should have been full when I picked it up and it would have been much easier to fill it up then TRY and only get it to three quarters. Not using U-Haul in the future and not recommending this company to anyone.

nicole forget 
Rating:
5.0

Customer did not leave a comment.

Mary Morin 
Rating:
4.0

When I returned my rental the dealer looked at it and said everything was OK but I did not receive a receipt

Richard Koshman 
Rating:
4.0

Customer did not leave a comment.

Martin Lajeunesse 
Rating:
5.0

Customer did not leave a comment.

Derek Echum 
Rating:
5.0

Best dealer in Uhaul. LOL Nothing like pumping your own wagon!!!

YourWay Inns Inc. 
Rating:
5.0

Very helpful.

Silver Nugget Motor Hotel 
Rating:
5.0

Customer did not leave a comment.

Sylvio Cote 
Rating:
3.0

There was no one at the office, left the trailer in the lot.the person there said "the owners were on holidays"

Morris Sagutch 
Rating:
3.0

Customer did not leave a comment.

yvon laulet 
Rating:
1.0

the clerk didnt have a clue to what was what didnt know how to do a rental so he told me to take the trailer any ways and his boss would call me later to get sorted but never did but he called traffic and they called me a day and a half later

Greg Leclair 
Rating:
1.0

When I arrived at the location there were 7 of the trailers that I needed. It look 6 tries before one had working lights. I phoned the Uhaul dispatch after trying 5 and they said it may be my wiring on my vehicle, which was not the case because on some of the trailers the left signal worked and on others it didn't, etc. However, finally one worked. It was an odd experience picking it up and having no one there to help in anyway.

Natasha Davey 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Hynes 
Rating:
5.0

Customer did not leave a comment.

MIKE FORGET 
Rating:
5.0

Customer did not leave a comment.

Joe Jazvac 
Rating:
5.0

My experience was excellent and I can't think of anything that you can do to make it easier or better for the next customers. I would recommend using UHAUL to anyone wanting to move.

TED MARSZOWSKI 
Rating:
1.0

Customer did not leave a comment.

Amanda Coffey 
Rating:
4.0

Add drop off address on contract. Had to call U-Haul and was told there was specific drop off spot.

GP Singh 
Rating:
1.0

Showed up at 10am and they were closed. Had to call local manager. First trailer had light issues. Had to load and secure my car alone. Had to chose this location because my home town had no trailers road worthy. Had to change route and hotels and deal with a rougher route. My wife had to follow me 3.5 hours to the Longlac location. I was not impressed

sky hedrick 
Rating:
1.0

There was no one at this location to pick up the trailer at the confirmed time of 3:00 pm.

Rodney Keith 
Rating:
5.0

Customer did not leave a comment.

Monique Gosselin 
Rating:
1.0

I was never shown the milage before i left the parking lot-therefore i feel that i was somehow cheated into paying someelses milage and/or carelessness!!!! Not a satisfied customer at all !!!!

Corine Poulin 
Rating:
4.0

Customer did not leave a comment.

Tony Petty 
Rating:
5.0

Customer did not leave a comment.

diane carlton 
Rating:
5.0

Nothing at all

JOSEPH SDRAULIG 
Rating:
5.0

Customer did not leave a comment.

BRIAN AALTONEN 
Rating:
4.0

Customer did not leave a comment.

karl godden 
Rating:
5.0

Man oh man this is the best uhaul dealer in America!!!!!

YOURWAY INNS 
Rating:
4.0

Customer did not leave a comment.

John Espinola 
Rating:
3.0

The location was closed at my pick up time and the phone number left on the door went to an answering machine. Lucky I was able to call and complete the transaction over the phone from uhaul main office. Later that evening the person called me back and apologized for the inconvenience.

Samantha Brown 
Rating:
3.0

Very accommodating. Large yard and easy to access.

Charles Primeau 
Rating:
5.0

DEALER WAS VERY HELPFUL NO COMPLAINTS THANK YOU

DOUG DERBISHIRE 
Rating:
4.0

Customer did not leave a comment.

DENNIS SLATTERY 
Rating:
4.0

Customer did not leave a comment.

Brian Aaltonen 
Rating:
3.0

my confirmation was for geraldton pickup and thunder bay drop off however they called me two days before i was to get the truck and told me i had to pick up at longlac and i had to drive the truck back to longlac they in turn would reimburse me 120.00 which i ended up in the minus as the gas to return to longlac costs me more than $120.00 plus i had to get someone to follow me back to longlac from thunder bay and take me back to thunder bay not impressed at all did contact the district manager for northwestern ontario about my complaint not happy

ROGER HUNT 
Rating:
3.0

Great help and advice. Answered EVERY question I had

JOHN MERSEREAU 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
4.0

Customer did not leave a comment.

Gerald Bolduc 
Rating:
3.0

The location was fine. I was not impressed with the phone representatives at the Winnipeg office. Each time I spoke with someone they seemed to have different information e.g. 6hour rental became 24hr rental. I also had an issue where I had told one representative that I would like to pick the trailer up 10am which they said I would arrange with the location. The location never answered their phone. I called the Winnipeg office again and was told my location does not open until 3pm on my pick up day and I needed to arrange to pick it up that evening. Very confusing. However I had use of a trailer, unfortunately not my preferred choice.

SAMANTHA BROWN 
Rating:
3.0

I DONT UNDERSTAND WHY I STILL OWE YOU 165.00 ?? I PAID THE TRUCK RENTAL IN FULL WHEN I PICKED IT UP.. SO WHY DO I OWE OU THE 165.00 ?? I TRIED CALLING YOUR 800 NUMBER, BUT I KEEP GETTING A BUSY SIGNAL.. SO CAN YOU CALL ME INSTEAD THANK YOU CALL ME AT 807-707-3945

ELEANOR BOURGOIN 
Rating:
5.0

Customer did not leave a comment.

Henri Veilleux 
Rating:
4.0

very good service from clark. very helpful and informative.

FERNARD MORRISSETTE 
Rating:
5.0

Customer did not leave a comment.

GEORGETTE ABRAHAM 
No reviews have been submitted for this location.

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