Customer Reviews for Yourspace At Bayside
(U-Haul Neighborhood Dealer)

193 reviews

36097 Zion Church Rd   Frankford, DE 19945

(302) 321-6026

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–3:30 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(302) 321-6026

36097 Zion Church Rd
Frankford, DE 19945

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–3:30 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ron Etzyon 
Rating:
3.0

While the personnel were nice, they did not report our rental as returned. I received a phone call 2 days later from your service center asking me when I was going to return the trailer. When I told her it was returned, she was confused on the location and generally was just rude.

Lee Eckert 
Rating:
4.0

The person we dropped off to was very helpful. They recommended we call Uahul about our pick up experience we shared with them as we thanked them for being nice. . I placed a call this morning to Uhaul about the pick up. Drop off was good to go!

Christine Bradshaw 
Rating:
5.0

The older lady that helped me on March 23rd was very friendly and helpful. The experience was flawless!

Mark Breth 
Rating:
5.0

Customer did not leave a comment.

Todor Gogov 
Rating:
5.0

The equipment ran very well. The interior of the vehicle was dirty and I got grease on my clothing!

BRENDAANN GILASSO 
Rating:
5.0

Customer did not leave a comment.

Kaliah Barrier 
Rating:
5.0

Customer did not leave a comment.

Victor Steiger 
Rating:
5.0

Customer did not leave a comment.

Todor Gogov 
Rating:
5.0

Customer did not leave a comment.

Scott Schum 
Rating:
5.0

Customer did not leave a comment.

Jackie Thorne 
Rating:
5.0

We left the key in the key box and the agent couldn't find it. She was by herself on a Saturday morning. My husband had to go out, after we'd already delivered the truck, to help her find the key. It was apparently under a piece of cardboard on the bottom of the key box. Very strange. It was somewhat inconvenient since we were already home and had to return to the location. But Debbie was very pleasant and helpful when we ordered the van. I do suggest that an extra set of keys is available for the agents, in case of a loss of keys.

Phillip Craig 
Rating:
5.0

It is a nice new facility with helpful associates!

Edward Heine 
Rating:
5.0

Loved them and they had great security. Safe and secure. Cheap and friendly

Rhonda Cannon 
Rating:
4.0

Customer did not leave a comment.

Gregory Showell 
Rating:
2.0

The store was too far away whis used un alot of my given miles! The person working didn't show up and the district manager was late. However, the manager gave me an extra 25 miles when I explained the amount given was not the full distance because of the the pickup distance. She was very cordial and understanding. The low scores Is because of your lack of locations and miles based on my trip drop-off.

Heidi Fugate 
Rating:
5.0

I only needed the truck for 1-Day but was forced to pay for 2-Days.

Ricky Wilson 
Rating:
5.0

Both of the individuals I spoke with were very helpful, knowledgeable and friendly. I would use Yourspace at Bayside again for my company's Uhaul needs.

Ziquase Duffy 
Rating:
5.0

Very nice location with plenty of room for drop off. Helpful & pleasant staff.

John Miller 
Rating:
2.0

Truck needed new window shield wipers badly. The driver side mirror was to free. Every time you hit a bump in the road, it would go out of adjustment. Half way through the trip, the wind shield wipers would not turn off.

Arthur Bowden 
Rating:
5.0

This new facility was awesome! The only thing it needs is advertising to let more people know it's here!!! Fantastic features to help people stay comfortable while loading and unloading!

Richard Malone 
Rating:
5.0

Customer did not leave a comment.

Carol Fox 
Rating:
3.0

Took a long time to complete all the paper work, seemed like some confusion I never received a receipt of rental - the women were very nice though

David Hupke 
Rating:
3.0

i rented a trailer for 12/26/23 at 9 am when i arrived at the store to my surprise the store was closed and paper sign was on the door and said they were closed - why didn't the person at the counter state when the order was taken that they would be closed on the 25th - very upset

vincent deorio 
Rating:
5.0

Customer did not leave a comment.

bart casiello 
Rating:
5.0

Excellent customer service from Angie and Debbie. Both friendly, knowledgeable and efficient ! The vehicles were as meticulous as their lobby/ store .⭐️⭐️⭐️⭐️⭐️

Robert Impallomeni 
Rating:
4.0

New and clean facility. But not very helpful when I reported check in site was not working. Did not check out vehicle I was returning, provided no receipt, and did not respond when I said I had taken the photos requested in the how to return video, but could not upload. So biggest problem was poorly functioning web site with no clear backup.

austin acocella 
Rating:
5.0

Customer did not leave a comment.

Chris Firestine 
Rating:
5.0

Customer did not leave a comment.

Curtis Chew 
Rating:
5.0

Customer did not leave a comment.

Edward Kelleher 
Rating:
4.0

Customer did not leave a comment.

David Mosley 
Rating:
3.0

I reserved a U-Haul at another location and was forced to rent a larger truck at this location, over 15 miles away. I would expect a company the size of U-Haul would be able to have the size truck they promised at the location they promised.

David Hommerbocker 
Rating:
5.0

Customer did not leave a comment.

Edward Columbia 
Rating:
3.0

Actually send the receipt. I have yet to receive the paperwork via email for drop off and I was just charged a second time without any documentation

Nicole Karpuk 
Rating:
5.0

The two ladies that helped me were friendly and knowledgeable, very good service

Steven Couchman 
Rating:
1.0

Pickup was for 9am and delayed 45 minutes due to agent could not find the keys. I had help hired @ $100 per hour waiting for the truck to arrive.

Gary Cover 
Rating:
4.0

They were still in the process of building 2 storage buildings. One had a new office. This particular location doesn't have the best cell service. We did an after hours pickup so that was fairly challenging at times. During the process certain pages would skip. I'm assuming because of service. One of the most important pages was where the key lock box was. It was behind what looked to be a really old house, that had no business being associated with this nice new U-Haul complex. I called the 800# for help and we'll needless to say I found the old office while being on hold for 15 minutes after actually speaking to 2 different people.

Robert Hoffman 
Rating:
5.0

The entire process was perfect from start to finish. No bumps in the road at all

patricia delp 
Rating:
5.0

Customer did not leave a comment.

Chris Biondo 
Rating:
5.0

Customer did not leave a comment.

Frank Ancona 
Rating:
5.0

The customer service offered at this location is outstanding! Joe and the team are all about making sure the client is first and go out of their way to communicate and ensure all needs are met. I highly recommend this location!! It’s convenient and easily accessible from the beach towns nearby.

Skip Lee 
Rating:
5.0

Customer did not leave a comment.

Lawrence Wise 
Rating:
3.0

Customer did not leave a comment.

Mark Mankin 
Rating:
1.0

The trailer was dirty inside and probably on its last legs. This location only had one onsite and it was difficult to access.

John Walters 
Rating:
5.0

Customer did not leave a comment.

richerd turk 
Rating:
5.0

Joesph J. provided OUTSTANDING customer service. After I realized I lost a blanket, he checked the lot and found it for me. Then he made sure I got it back. I am so grateful. Thank you Joseph! To the managers/leaders who hired Joesph, you found a 5 star customer service person ! Thanks again

Jeff Huddleston 
Rating:
5.0

Customer did not leave a comment.

Mitch Johnson 
Rating:
5.0

Customer did not leave a comment.

Stacy SIEBERT 
Rating:
5.0

Customer did not leave a comment.

david bencivengo 
Rating:
5.0

The gentleman that was working "joeseph" I believe was his name was excellent. Great customer service, will recommend

Brad Mcpherson 
Rating:
2.0

The personnel was helpful. The location is a dump with a huge hole in the driveway.

John Pace 
Rating:
5.0

None. Joseph was very helpful in getting the U-HAUL that I needed. Would definitely go back to this location.

Jeremy Haynes 
Rating:
5.0

Customer did not leave a comment.

Kim Zaccagnini 
Rating:
5.0

Customer did not leave a comment.

Jessica Price 
Rating:
5.0

Customer did not leave a comment.

Marilyn Brady 
Rating:
5.0

Customer did not leave a comment.

Jim DONALDSON 
Rating:
5.0

Joseph is fantastic!

steven rostek 
Rating:
3.0

They need to have self serve. They are building a huge storage unit and there are a lot of trucks and no one to take care of the u-haul. After 30 minutes we called another number and they handled everything on the phone.

Carey Shea 
Rating:
5.0

Customer did not leave a comment.

Ryan Richard 
Rating:
5.0

Very easy rental. Van was in good shape. Gentleman at the counter was cordial and professorial.

Christopher Cook 
Rating:
5.0

Customer did not leave a comment.

Joseph Potak 
Rating:
5.0

Thank you for a great experience! Joseph was wonderful to work with. The trailer was ready when I arrived. The self-return was easy and convenient. Thank you

Skip Lee 
Rating:
4.0

Applied online, completed in person. No surprises, as advertised. Would definitely use again,

Michael Kelly 
Rating:
2.0

Customer did not leave a comment.

Brian Saylor 
Rating:
5.0

Joseph is a great U-Haul Customer Success Representative. He is kind, patient, knowledgeable, and professional. I made a mistake in the reservation and he was able to navigate the issue and develop a solution. I am grateful for his effort. On a related matter, I want to rent again from YOURSPACE at Bayside but the location at 36097 Zion Church Road does not appear as an option when asked to select the dealer. Please make it so YOURSPACE is a selectable option for reserving equipment. I will be a repeat customer for the foreseeable future. Thank You

Walter Lee 
Rating:
5.0

UHaul Rep was very polite and professional. He was careful to explain everything from beginning to end and very helpful. Thanks!

Bob Pyle 
Rating:
5.0

Customer did not leave a comment.

John Bateman 
Rating:
5.0

Very efficient and friendly on-site manager.

Eileen Walsh 
Rating:
5.0

The experience couldn't be improved. Joseph was most helpful and professional. Glad I chose this drop-off location.

David Jones 
Rating:
3.0

Please have more equipment available to rent. I wanted to rent a 15 foot truck, but ended up renting a 10 foot truck, because there was literally only one truck (of any size) available here.

Svetlana Minina 
Rating:
2.0

The website was very difficult to get signed in to pick up the truck - we were there for over an hour. Thank goodness the UHaul person that called us back was very patient and stayed on the phone til it was complete. I will only go to a place that has a person cause the wait time on the phone was 20+ minutes.

Michael Galu 
Rating:
5.0

The only problem I had was locating the key at the mobile pickup location. The property was poorly lit and I had a hard time finding the lockbox. Once I got the key, there were no other issues.

Victor Muzzatti 
Rating:
5.0

Nothing. Debbie was very helpful.

Peter Chiafalo 
Rating:
5.0

Customer did not leave a comment.

Eric Hemming 
Rating:
5.0

Customer did not leave a comment.

George Crown 
Rating:
5.0

Customer did not leave a comment.

matthew stauffer 
Rating:
5.0

Customer did not leave a comment.

Patrick Riddlemoser 
Rating:
4.0

Not Happy!! 15 minutes before I was to pick up the van I requested I was told it was not available. They gave me a huge box truck. When driving it it sounded like it was going to blow up.

Barbra Ziegler 
Rating:
5.0

Lady therw was great! Easy check in and on my way.

Todd Holland 
Rating:
4.0

Customer did not leave a comment.

Keith Kushela 
Rating:
5.0

Not anyone’s fault. Internet was down in local area. Uhual rep at bayside was excellent. She problem solved issue by using a hotspot on her personal cell phone and finalized the contract.

ERIC KUHN 
Rating:
3.0

Customer did not leave a comment.

derick moore 
Rating:
5.0

Easy pickup and quickly out on the road.

Michael Badorf 
Rating:
4.0

Even though the location has a great customer service, it was far away for our convenience.

Nelson Erazo 
Rating:
5.0

Very pleasant to work with. No suggestions.

John Neikirk 
Rating:
5.0

Customer did not leave a comment.

Timothy Saxton 
Rating:
5.0

Customer did not leave a comment.

Thomas Mercer 
Rating:
4.0

Customer did not leave a comment.

Stephen Meininger 
Rating:
5.0

Customer did not leave a comment.

lucille flanigan 
Rating:
5.0

Great customer service! Very accommodating.

William Young 
Rating:
5.0

Pickup location was perfect. The self checkin process on Sunday was frustrating. The concept is good but I don’t know who you have behind the scenes running the engine. You need to work with 10x/ Salesforce/AWS. I was on the phone 3 different times with your agents. I ended up not taking / renting a van. It’s was a really bad customer experience. Your APP/Website and your technology. I feel really bad for the Merchant that didn’t get sale. Plz feel free to call TC Dean 302-540-3424

Thomas Dean 
Rating:
5.0

Customer did not leave a comment.

Todor Gogov 
Rating:
4.0

Location and owner were great. I would rent from her again. However, uHaul MUST provide hydraulic jacks that can be used by EVERY sites to assist with getting trailers on vehicles. Additionally it should be noted somewhere that when renting a trailer, a lift is needed. We were unaware and thought we could unhitch (with a drop down wheel on tongue )for a period of time to run errands while trailer was being loaded. Luckily we were offered a truck as a substitute after having call corporate so that our moving plans weren’t jeopardized…. A bit stressful!!

michele doyle 
Rating:
5.0

good staff

Quyen Chau 
Rating:
5.0

Customer did not leave a comment.

Quyen Chau 
Rating:
2.0

Was hard to contact a person at this location to confirm drop off went well. It was unclear where to drop off trailer.

Stephen Bacco 
Rating:
5.0

Customer did not leave a comment.

paul rosseau 
Rating:
4.0

Clean but simply a drop off center.

Richard Gibson 
Rating:
5.0

Customer did not leave a comment.

Michael Guadagno 
Rating:
5.0

Customer did not leave a comment.

Mark VanTassel 
No reviews have been submitted for this location.

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