Customer Reviews for Your Storage Place Fredricksburg
(U-Haul Neighborhood Dealer)

278 reviews

8029 Fredericksburg Rd   San Antonio, TX 78229

(210) 256-6849

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(210) 256-6849

8029 Fredericksburg Rd
San Antonio, TX 78229

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lucy was excellent in every way from check and explanations to check in. Very knowledgeable and professional and friendly,

SAM Miller 
Rating:
5.0

What an unexpectedly great experience I had renting a cargo van for a couple of hours. Online booking was smooth. Pick-up was a breeze, with an outstanding emoyee who was personable and knowledgable. Return also fast and easy. The van itself was exactly what I needed, and super clean.

Andrea Cole 
Rating:
4.0

Second time renting from this location. Convenient for anyone in the medical center area. Staff is very friendly. Only reason I didn’t give 5 stars is because they do not allow you to park your personal vehicle on site while you’re using the truck. Luckily I had a helper to drive separately but could be inconvenient for some.

Trevor Rodenbeck 
Rating:
5.0

Customer did not leave a comment.

Janie Rodriguez 
Rating:
4.0

Great customer service

Laurq Cano 
Rating:
5.0

Great service and thanks for extending my rental on such short notice!

Peach Odita-Honnah 
Rating:
1.0

Shit location with a shittier staff. None of the equipment I ordered was in the truck. The person I had to deal with to pick it up was some shit outsourced dumbass. The people I got to speak to later in the day were fantastic and the only redeeming factor about U-Haul.

Ian Walters 
Rating:
3.0

Customer did not leave a comment.

Makala Balloon 
Rating:
5.0

Everything was great thank you 🙏🏼

Samuel Herevia 
Rating:
5.0

Customer did not leave a comment.

Ruby Tovar 
Rating:
5.0

Lucy is Amazing! This location is exceptional! Would definitely come back again

AZAMAT MAKHMUTULY 
Rating:
5.0

Everything went smoothly. The young woman working today was perfect!

Guy Page 
Rating:
5.0

Customer did not leave a comment.

Binayak Mishra 
Rating:
5.0

Customer did not leave a comment.

Angela Brooks 
Rating:
5.0

Customer did not leave a comment.

Alexandra Perez 
Rating:
5.0

All was good, thank you.

rosie rodriguez 
Rating:
5.0

Customer did not leave a comment.

Gabriela Pacheco 
Rating:
5.0

Overall. Great experience

Howard Williams 
Rating:
5.0

The right side tire was low no air the young lady at the location filled it with air great, but that tire has a lick just a heads up over all service was good thanks 😊

Rodolfo Lerma 
Rating:
5.0

Customer did not leave a comment.

Jason Hill 
Rating:
1.0

Customer did not leave a comment.

Sally Dominguez 
Rating:
5.0

Customer did not leave a comment.

Donathen Perez 
Rating:
5.0

Rental as it should be. A rarity today. If you have the need, this is the place.

SAMUEL SALAS 
Rating:
5.0

Overall great experience. Front desk ladies were great! Very accommodating, and helpful. Truck was nice too, especially the ac with this weather. Very stressful time for us, glad we were able to make this reservation so easily.

Rachel Sauceda 
Rating:
1.0

truck was filthy truck had less than a Quarter tank of gas i was convinced to buy the daily rental plus mileage instead of the reservation price I made. they said it would be a lot less to do it that way. i drive 30 miles and returned the truck with the same amount of gas I had driven away with. they then billed me $175 upon return because the truck was below a quarter tank of gas. they said that Uhaul automatically charges this when the truck is below a quarter tank. I explained that this is how they gave it to me and they said Uhaul just does that. i then had to go out an additional 5 gallons on the truck to bring it above a quarter tank to avoid the charge. very disappointing service and policies on Uhaul part if this is true

Matt Towery 
Rating:
5.0

Nothing i just want to say that the two woman that were there were both very nice and helpful they should get a raise

Nicolas Flores 
Rating:
5.0

Customer did not leave a comment.

Donnet Hill 
Rating:
5.0

I just want to thank Lucy for everything she has done she has gone above and beyond I can’t wait to get another u haul at this location because she was very helpful I would recommend this location to family and friends if you need a good u Haul place this is the place to go especially if Lucy is there .

Corey Napoleon 
Rating:
5.0

Customer did not leave a comment.

Carl Mayfield 
Rating:
5.0

Amazing customer service !! They went above and beyond to help us and that too without us requesting. Thank you to the entire team !

Navikanth Reddy Pally 
Rating:
5.0

Customer did not leave a comment.

Mark Stabler 
Rating:
5.0

We were in and out with the amazing staff. Besides teleporting me in and out, you can't improve customer service.

Chris reyes 
Rating:
2.0

Update the site that location does not have the equipment you want to rent .

Dennis Arns 
Rating:
5.0

Customer did not leave a comment.

William Wirth 
Rating:
5.0

The young woman who helped me yesterday was so kind and patient. I apologize I can’t remember her name

Julie Booker 
Rating:
5.0

Customer did not leave a comment.

Robert South 
Rating:
5.0

Clean truck and great service!

Cyndi Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Cyndi Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Zachary Yao 
Rating:
4.0

If they don't have the size truck, they should inform you beforehand. I was upgraded to a larger model because the smaller truck I requested wasn't available. However, for a senior citizen the larger truck is harder to drive and climb in and out of.

DAVID DIXON 
Rating:
5.0

Customer did not leave a comment.

Alejandro Del Bosque 
Rating:
5.0

You did everything right. I would recommend to get more trucks while I was there there more customers asking for trucks

Guillermo Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dana Barton 
Rating:
5.0

The girl and guy working there were super friendly efficient and helpful. I think they deserve a shout out for sure.

BRANDI CARLIN 
Rating:
3.0

Customer did not leave a comment.

Amber Shannon 
Rating:
5.0

Application bugs required completely new sign up process ... too many bugs in software. Will be uninstalling app and completing all transactions in person.

Javier Gutierrez 
Rating:
5.0

The representative that assisted me (sorry, bad with names) made my day. Friendly, professional, sense of humor…she made a not so great day, much much better! Wouldn’t consider going any where else now.

Ron Redmon 
Rating:
5.0

Your uhaul had a big hole in the roof and was dirty and full of sand. The gas wasn’t half way and I had to travel to another uhaul location for the auto transport. Still waiting for my additional miles and days credit from a supervisor. They only had 2 trucks.

BRANDON SCOTT-TAYLOR 
Rating:
3.0

Difficult opwn the lock

SAN MATTEL MARYDASAN 
Rating:
5.0

Customer did not leave a comment.

marta EMERSON 
Rating:
3.0

Customer did not leave a comment.

KATARINA BERGGREN 
Rating:
5.0

The customer service agent that was in the office on the day I picked up my U-Haul was so kind and helpful in making my stressful moving day easier. I watched as another customer came in and approached her with a rude tone and spoke down to her about things that were out of the control of U-Haul and the storage location “Your Storage Place” but she remained courteous and demonstrated values that should be recognized by U-Haul. I did not catch her name but she was the only person working on July 11 in the office at approx noon time. I hope U-Haul will take input from a loyal U-Haul customer by finding out her name and recognize her exemplary customer service.

SIERRA JOHNSON 
Rating:
4.0

Clean the windshield

Timothy Choina 
Rating:
4.0

Customer did not leave a comment.

Adrian Kuhlmann 
Rating:
5.0

Great service!!! Smiling employees!!!

Gerald Briones 
Rating:
5.0

Customer did not leave a comment.

Daniel Herink 
Rating:
5.0

Customer did not leave a comment.

JOANA MACHUCA 
Rating:
5.0

Customer did not leave a comment.

ESPERANZA FLORES 
Rating:
4.0

Customer did not leave a comment.

Ann Sanchez 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Silverio Gonzalez 
Rating:
1.0

The staff was rude and did not have any answers to my questions. Because I did self service she kept telling me I had to call the uhaul 1800 number. She couldnt even give me the keys to the truck once I showed her my online registration was complete and it stated for me to walk in the office for the keys. Very unprofessional on her part. She even had me open the truck and check everything myself she didnt even leave the office. When I told her i paid for a dolly she kept telling me we dont have any and I had to call for a refund she didnt even check the computer or they to help.

ILIANA VASQUEZ 
Rating:
5.0

Everyone was friendly and efficient

Veronica Acosta 
Rating:
1.0

Showed up to pick up my uhaul that I had booked for 9 AM, woman there seemed like somebody had just told her to sit there just to be a present person, she didn’t know I was coming, she did not know how to do anything, she kept saying it was her first time doing everything but it seemed like she didn’t know the system at all, like I would think they would train their people at least the basics like what to do if someone needs to pick up a truck they had reserved, but she didn’t even know how to refresh the page on the laptop. She kept having me give her the same information over and over again, then had to keep calling someone who I assume is the manager to help her, finally the woman she was calling had to come to the store just to get it done, but didn’t offer any sort of apology. Then they made me move my car across the street to another business because I couldn’t keep it there for the 3 hours I was going to be moving. It took almost a hour after arriving to leave with the uhaul truck. I was late meeting the movers and they almost left. It was a ridiculous and frustrating experience and I’ll never use this location again, possibly any uhaul.

KRISTOPHER HUDSON 
Rating:
5.0

Customer did not leave a comment.

Jorage Rodriguez 
Rating:
5.0

Samantha was above & beyond. From the service, too her showing us storage units, too getting us in & out. She was super friendly everytime spoke with her on the phone & in person. Based on the first experience with her we didn't even decide too shop around too other storage facilities her kindness & awesome customer service told us we didn't need too go looking anywhere else! If she hasn't had a raise in awhile she deserves one...Seriously! Customer service is EVERYTHING & if that is #1 word of mouth can spread like wildfire, so Ty Samantha! Hubby & I appreciate all ur help! Will HIGHLY recommend her & this location!

Gloria Pieper-Gagliardi 
Rating:
4.0

Parking dropp off minimal

Roberto Hernandez 
Rating:
5.0

Customer did not leave a comment.

Xochitl Carmona 
Rating:
2.0

Was charged an extra 22 dollars after returning vehicle as well as there was dog hair throughout the vehicle

James Bland 
Rating:
4.0

Optional insurance coverages are too expensive!!

Daryl Vail 
Rating:
5.0

Both ladies where exceptional, very professional and customer service oriented. Thank you Uhaul

Robin Ward 
Rating:
3.0

Customer did not leave a comment.

Brianna Simmons 
Rating:
5.0

Customer did not leave a comment.

Jose Salinas 
Rating:
5.0

There was no dolly. I did not know or was not told I needed to request one separate from the rental of the truck. I have always rented from u-haul but at another location. Usually, they are strapped in the truck. Other than that the customer service was great.

SANDRA BESS 
Rating:
5.0

Customer did not leave a comment.

Ted Steinkogler 
Rating:
3.0

It is primarily a storage rental facility without truck rental amenities

david semrad 
Rating:
4.0

The lock process could have been easier when doing the electronic pick up. It was hard to open the lock, I had to call a representative for assistance.

Lyndsey Resnik 
Rating:
5.0

The truck smelled and the tire pressure alert was lit up. I was already under a lot of pressure and stress that the stupid light freaked me out. Customer service was fantastic, though.

Julia Harvey 
Rating:
5.0

Customer did not leave a comment.

Gayle Parker 
Rating:
4.0

Customer did not leave a comment.

Rogelio Garcia 
Rating:
2.0

The instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.

Richard Nunez 
Rating:
2.0

The price is a little bit expensive than other uhaul store

Nahom Ghebremeskel 
Rating:
3.0

Make sure the vehicle is clean.

Terence Chislon 
Rating:
5.0

Customer did not leave a comment.

Alice Arispe 
Rating:
5.0

Nothing

Marian Crawford 
Rating:
5.0

Need more parking space and more office room very small area for the customers and employees.

Erlinda Borges 
Rating:
5.0

Customer did not leave a comment.

Norma Villarreal 
Rating:
5.0

The ladies who worked there were very nice.

Nien Cole 
Rating:
5.0

Warm and friendly staff, ladies have a great sense of humor. Van available on time

Joan Pollock 
Rating:
5.0

Vanessa has Excellant Customer Service.

Amina Johnson 
Rating:
5.0

Customer did not leave a comment.

Adrian Gresores 
Rating:
5.0

Customer did not leave a comment.

Redjing calma 
Rating:
3.0

Hard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.

Alfredo Gonzales 
Rating:
5.0

Nothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.

barbara apuzzo 
Rating:
5.0

Awesome service

SUNILBABU CHINNAMMAGARI 
Rating:
1.0

Probably the worst customer service experience I’ve ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.

Charles Foster 
Rating:
4.0

thank you

Zhanna Clark 
Rating:
5.0

Sherri has helped me in the past. She is outstanding. Her peers depend on her knowledge, kindness and professionalism. I was so exccited to work with her agin. She treats you as if you are the only client. Thanks for prompting her. She is terrific. A keeper.

Sherry Matlock 
Rating:
5.0

Customer did not leave a comment.

Alba Cook 
Rating:
5.0

Maybe just open earlier to allow moving before the summer heat? Its getting hot by 9 AM and pushes the hard moving and lifting work into the afternoon. Everything went smoothly, though Thank you very much!

Marianne Gonta 
No reviews have been submitted for this location.

Additional Services at this Location

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