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Tiffinay G
Customer Reviews for Your Space Storage at Joppatowne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i will gladly use this place again
Randy GNo improvement nessary,very pleasant and helpful ,equipment is in great shape!
Charlie TExcellent customer service. We will definitely use this location again!
Casey NI reserved everything on line, but when I checked in at the store they didn’t have everything I reserved. What is the point of setting up a reservation for miscellaneous items if they’re not going to have the items that you reserved.
Chris Wquality customer service
Danny Dthe girls at the counter were polite and professional...and i actually paid $200 less than what i thought...i live in the area and would recommend to my neighbors...
Donald SThere was some confusion about the details of my reservation when my reservation was transferred to this location. Fortunately, it all worked out well in the end and I appreciate the patience and professionalism of the staff I dealt with, even if I was somewhat less than pleasant! Thanks for your patience and kindness and my humble apologies for any offense on my part!
TAMMY FWhile the pick-up and drop-off locations were good, U-Haul overall is trending down. It’s getting more difficult to get equipment, and the only reason I was able to complete my move was because the folks at the pick up worked some magic since the equipment wasn’t available when I got there. Also, the mileage for one ways is getting ridiculous; there is no buffer to actually drive to where the truck needs to be loaded and to the drop off. Disappointing U-Haul. Do better.
CHRISTOPHER HThe staff at Your Space Storage are great! Very helpful, friendly, and professional! I will definitely be returning for my moving needs!
Robert SI was disappointed in truck location. I reserved at a center 4 miles from my house and had to pick up/return 12 miles away. Might not seem like much but that cost an extra $15 in mileage and gas, as well as my time.
tom cTrish was great and patient!!
Antoine PVery clean facility. Exceptional customer service.
Kelly PEvery one was great especially Kelly who was patience and helpful with the whole process ✨️
Joyce JMy only negative experience was that my entry code did not work. Other than that everything was above average. The employees were professional and very courteous. They showed great concern in meeting my needs.
CURTIS BNothing at all
Shawnette BThe staff at the location was by far the best service I have ever received from a Uhaul location.
Ralph TAmy was extremely personable and helpful. I booked through the mobile app for a mobile pick up but wanted help instead and she gave great customer service and then went above and beyond to help me solve the question of a light that was on the dash.
Ayana CStaff was very friendly and professional, always with a friendly smile.
Raymond LGreat service
Timothy BExcellent Customer Service!!!
Darius BI don't really think anything needs to be improved. I had a storage here and the people are always so kind and joke around with you. I recommend this place for both storage use and uhaul use.
Jennifer BVery pleasant, very helpful
Kimberley HKellie was absolutely amazing. She was very helpful to us and flexible with what we needed. The store was exceptionally clean and smelled great, too! I would definitely use this location in the future.
Ondrea RI was very happy with my experience. The staff was helpful and courteous. I would use this location again.
Suzanne JFriendly and nice front desk staff
Karl PStaff took care to inspect and insure proper hookups
John RExcellent customer service.
Jonathan LImprove your 24/7 ap. It took multiple phone calls to check out the equipment.
Carol LStaff were great
Nicholas PCustomer service representative at this location is always very helpful and professional.
Melissa DSales person at checkout and checking were extremely friendly and helpful!
Casey AThe equipment i wanted wasn't available even though i booked it weeks ahead. The locations got changed on me about 7 times. Poor communication. Overcharging. The booking dates kept getting changed.
ELIZABETH GDrop off was extremely quick. I was met out at the truck by an attendant and the process couldn’t have been any easier.
Garrett RFriendly Excellent Service
ANGELA MMyrah was great! Thanks!
Antoine PRental processe was painless and convenient.
MICHAEL WThe two ladies were friendly and knowledgeable nd made both the pick-up and return pleasant and easy.
Robert RThe two ladies I spoke with were really kind and helpful.
Sean JThe remote check in was a nightmare. It may have been due to one person booking the rental and another person picking it up, but it was not an easy process. The 2nd U-Haul rep I spoke to thru the 1-800 number was very helpful and was able to dispatch the rental and send key and lot locations via text. She was a lifesaver. Checking in the returned vehicle wasn't any easier but I was lucky to have another great U-Haul rep acknowledge check in and leave a note in the system stating the return time. I called the location the next morning and was assured everything was good with the check in by another friendly and knowledgeable rep, at the storage location. My key take away is to avoid remote check in and schedule any future rentals during working hours. The truck itself was great.
Michael MMobile Pick up process too tasking. To repetitive with the pictures. The taking of one picture at any one time should be enough. Waaaayyyy too long wait time for assistance calls. Charging for milage is too high, there should be a package offered, that includes milage, especially when gas prices are so high.
Timothy B