Comentarios de los clientes para Your Space Storage St Charles

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Your Space Storage St Charles

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Hubert P.
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El cliente no dejó un comentario.

Stacey T.
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The Uhaul App was working on my phone when I got to the part to upload my photo. This was an inconvenience that caused me to have to go into the lobby. However, the staff was very professional, accommodating and attentive to my needs.

DONALD W.
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El cliente no dejó un comentario.

Richard W.
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The people who work there are so nice and caring. Happy to have crossed they're paths

Thayer V.
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The staff person I dealt with was nice and not rude. But seemed more interested in telling me what to do to ensure less work for herself.

Ruth R.
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Friendly staff

Donnell W.
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El cliente no dejó un comentario.

Sabrena P.
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El cliente no dejó un comentario.

Christian R.
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I appreciate your approach towards infection control. Keep it up! 😊

Anthony J.
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Have to say I was very please with the customer service at this branch location in waldorf MD. Off SMALLWOOD DRIVE. THE YOUNG LADY WAS VERY VERY KIND AND VERY HELPFUL: CANT REMEMBER HER NAME BUT GREAT SERVICE

Andrew H.
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The customer service ladies, Wanda and the other woman were great. The Chevy Express Van was a terrific vehicle. I was very pleased with the machine.

Jessica B.
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El cliente no dejó un comentario.

BOUBACAR M.
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Nice

JOSEPH D.
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El cliente no dejó un comentario.

Porscha C.
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El cliente no dejó un comentario.

MICHAEL D.
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Friendly and fast.

Ashley C.
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Such nice ladies at the front desk! I can't remember their name but the mother and daughter that work there together are so nice, Wanda is too. I stopped going to other places to rent trucks because customer service here is excellent!

Gregory J.
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El cliente no dejó un comentario.

Michele P.
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This is my go to location for UHaul renting. The staff here gets you in/out in record time. They are so easy to work with and very accommodating of your needs.

gwendolyn J.
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El cliente no dejó un comentario.

Shawn C.
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El cliente no dejó un comentario.

Latese H.
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Staff was amazing

Charita C.
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The staff members are always very helpful when we rent from there.

Janelle W.
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El cliente no dejó un comentario.

Carol F.
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I arranged a month long rental with no insurance. It was discussed and I insisted that every mark on the truck be indicated. The lady used a x sticker. I told my driver to use care as I did not elect insurance. the lady had me initial a WAIVER. That waiver I understood was to decline. Instead they stat I accepted and charged me $800.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I rented 2 vans the year before and expected this to be annual. I will NOT take my business back!! The facility is clean and I appreciate the location, but I will not be conned by retail that wants to escalate charges.

Charles M.
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El cliente no dejó un comentario.

Regina P.
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El cliente no dejó un comentario.

Kenneth R.
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El cliente no dejó un comentario.

Sherrie C.
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I had a great experience with uhaul at this location. As soon as I walked through the door, I was greeted with a friendly hello and was ask how can I help you today? I think the associate that assisted me was name Wanda. She was very friendly and knowledgeable about my reservation and was efficient to have me in and out and on my way in a timely manner. Her customer service was very professional, kind and courteous and was presented with a smile. So yes my overall experience with uhaul was great.

Janelle W.
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Nothing exelent customer service

CORTEZ M.
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Everything was great and The employee Wanda really did brighten up my morning with her care and wonderful sense of humor...thank you so much and happy holidays and I will always return when I get that type of care ..

Kendra B.
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El cliente no dejó un comentario.

Julien H.
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Love this location Ms.Wanda and the crew are always pleasant and nice.

nicole G.
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I just received a call from Wanda who is very rude accusing me of pf not leaving the truck with ample gas it. She went on to say she can't believe the self return allowed me to close the order. I simply asked her what did the picture reveal of the amount of gas in the truck upon my return. She said she couldn't see the picture. She wanted to go back and fourth with me about the gas, telling me when she drove it around back it was on only on 3/4 tank. The gas station at BJ's wholesale is literally across the street where I purchased gas. I found her rude and off putting. This rudeness is also documented via the voicemail she left for me prior to my retiring her call. I rented four from U-haul four times in 12 months. Being a military family we often have to pack up and change locations. This is the first experience that was not pleasant. So glad for mobil pick up and drop off so I don't have to come into actual contact with Wanda and her terrible off putting customer service. I can forward the voice mail if necessary. I've been inside this location a couple times before to purchase moving supplies and this was my first bad experience.

Wendy B.
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Excellent customer service by the cashier who checked me out. Pleasant atmosphere and definitely made me want to use no other service.

Merlon D.
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El cliente no dejó un comentario.

William S.
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Rented at another location and reservation was not held(Castle Self Storage)./ Had to go to another location and it was understaffed and clerk was not happy she was by herself. Every question IO asked was greeted by a no ! Not happy !

Janice G.
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El cliente no dejó un comentario.

William K.
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El cliente no dejó un comentario.

William W.
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Ms. Wanda Cave is a superstar! She was kind, helpful & just plain amazing!! Ten stars

Christopher B.
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Unfortunately, I forgot the wonderful ladies name that helped me rent the uhaul but I must say she provided the best customers service I've experienced. Explained everything thoroughly, super efficient with the paper work, and just made me feel happy to be there. Really appreciate it!

Michael J.
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El cliente no dejó un comentario.

Nicole C.
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El cliente no dejó un comentario.

Paul F.
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El cliente no dejó un comentario.

Jevon H.
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Very pleasant and professional

Willie B.
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El cliente no dejó un comentario.

Gary B.
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Reps were concerned and caring with the rental process and made sure that all concerns were covered. Even did an upgrade at the same cost because my product rented was not available.

Raymond D.
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On the positive side, the people at the desk were cheerful and very friendly and Wanda was kind enough to let me have the truck for an extra day. The rental fee was also very reasonable compared to other options. However, the 17 ft truck I rented was very old (2007 model) with 148,000 miles and had issues. The engine oil was almost 3 quarts low as received. The steering wheel and other controls were dirty and sticky, perhaps partly because the vinyl was old and worn. The front end of the truck appeared to have worn parts, with play in the steering and/or misalignment so that it was very difficult to keep it in the lane at highway speeds. Driving this truck was an unpleasant experience and I didn't appreciate having to constantly worry about having a breakdown. I was later told that these old trucks are intended for local use but my request for rental included a 900 mile estimate for my use. In my opinion, no one should be renting a 2007 model truck in 2020 from a major company like UHaul.

Thurman T.
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Have more 20' trucks available.

Lydell P.
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El cliente no dejó un comentario.

Sonsia S.
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Those women need to do their jobs salamol they're only human then do your job ladies

Pam B.
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Excellent customer service.

John E.
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Wanda C was wonderful, great experience!!

William M.
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The truck was clean ; however the ride was horrible, i kept checking to make sure one of the inside rear tires was not flat because there was significant vibration in the cab and the cargo area.

Nenita C.
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I salute Ms. Wanda Cane for her excellent costumer service.. I was so frustrated looking to rent a truck and see did the best she can to help me last minute. I really appreciate your help Ms. Wanda. You made my life easier. God Bless you for your kind heart... V/R Nenita B. Catubo

SATARA M.
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El cliente no dejó un comentario.

Walter H.
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I drive 30 mins to use this facility because of their great customer service.

Dave S.
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El cliente no dejó un comentario.

JEANETTE B.
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My ONLY go to Uhaul place. Everyone is professional and kind.

Sylvia W.
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El cliente no dejó un comentario.

Angela J.
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El cliente no dejó un comentario.

Jeffery G.
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Well the only problem that I had with uhaul is the roadside asst well I somehow got struck in the mud about 15 feet from the road and when I call for assistance I was told that they for some unknown reason didn't cover that so I had to pay 187.00 just to pull me out of the mud 15 feet from the road and to me it really doesn't mark any since that's to me is supposed to be roadside assistance to asst the drive when he's needs help

VERNON S.
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Just keep up the great customer service

Richard D.
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El cliente no dejó un comentario.

christian C.
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El cliente no dejó un comentario.

Joseph G.
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Staff was friendly and helpful and went out of their way to extend my rental for another day! Both of the young ladies that I dealt with were amazing!

Alan M.
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El cliente no dejó un comentario.

Susie H.
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El cliente no dejó un comentario.

Betty M.
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El cliente no dejó un comentario.

DANA B.
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It was great! Very easy and smooth process

Angela J.
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First and foremost, I have to commend the reps at this location. Though my reservations were placed days in advance, a truck was not readily available not due to their fault. That said, both agents worked quickly to resolve the issue and within moments, I was on my way. Thanks to fast thinking coupled with generosity and common courtesy, I was able to accomplish what I set out to do.

Kimberly N.
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Late departure due to trucks not being ready. However, associate informed me that my reservation had been canceled so that was a shock since I made an in store reservation on Thursday. They accommodated me but someone may have been without a truck because of a problem with scheduling. That is unsatisfactory.

Ken C.
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Really need to address the parking issue. I need to use a truck from time to time and really cannot ask people to drop me off. I just want to switch vehicles and go. Designated spaces in the BJ's lot would work. Always afraid of getting towed. The ladies i have dealt with are very pleasant to deal with. Always helpful and courteous. Like walking in there.

David S.
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Excellent service and very helpful agent

Paul F.
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El cliente no dejó un comentario.

Eric C.
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El cliente no dejó un comentario.

Brandon K.
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The vehicle was not ready we arrived. It was not available at 1:00pm as the U-haul website had claimed. That really delayed all of my other plans. Once I got the vehicle, the experience was fine.

Richard T.
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Management was very polite and helpful . My experience was delightful in every way. On another note it's to bad that the upper management isn't on that same page . Point is rent at one store close to home and day of pickup instead of a 20 minute drive for know good reason make my pickup a 90 minutes away not nice business practice sounds like a money grab to me. Have a Great Day. PS my Waldorf experience was Delightful.

TONYA L.
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I didn't like the condition of the u haul. I believe the location could have provided a uhaul in better condition.

Mack D.
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El cliente no dejó un comentario.

daimeon R.
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El cliente no dejó un comentario.

MONICA M.
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El cliente no dejó un comentario.

Johana F.
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El cliente no dejó un comentario.

Christopher G.
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El cliente no dejó un comentario.

Benita B.
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Vehicle was dirty and smelt bad.

James F.
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Very professional! Did a great job!

Alicia M.
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Customer service agents inside the store were extremely pleasant and helpful.

Gareth K.
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El cliente no dejó un comentario.

Delphine C.
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This rental location was recommended to me, and I will DEFINITELY pay it forward! I really appreciate the easy-to-follow contactless instructions for pickup and return. If there are pre-existing issues with the vehicle that won't hinder operation (for mine, it was a "low tire pressure" warning), please leave a note somewhere visible so the next user will know that the issues have been acknowledged, but the vehicle is still safe to operate.

Tabatha F.
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El cliente no dejó un comentario.

Stanley B.
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El cliente no dejó un comentario.

Anthony C.
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El cliente no dejó un comentario.

Helen R.
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Customer service was 15+.

ASHLYN H.
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El cliente no dejó un comentario.

Regina T.
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Everything ran smoothly, staff was excellent. I will use them again. They were the only location that were open on Sunday, that's why I chose them. I was very pleased with the service I received.

WILLIAM A.
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Nice

William A.
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Nice

Taneka S.
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El cliente no dejó un comentario.

sheila C.
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Very nice and professional! Explained everything very well! Quick in and out.

joseph G.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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