Uhaul performed and did a great job for the move.
Ernest B
Customer Reviews for Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was polite and respectful
Elias ANo waiting times and friendly staff members who always great you with a smile
Shalynn MBefore y'all bill a person figure out what's going on first. I got billed for something that seem like y'all mistake and the response was awful and nonchalant when I said this wasn't right!
Unique JFront desk manager was outstanding
Marcella BPlenty of space for parking of large Uhaul truck
KEVIN BMake sure the trucks are awept out and was a little concerned that the tire monitor was lit up but the truck ran great and the lady at the desk was very polite thanks
Keith JPOOR experience overall. To start, the vehicle was buried in the back of the lot and my Fiancé was instructed to go get it, not great customer service. Then upon arriving at the vehicle he noticed the vehicle was VERY dirty inside, had leftover equipment (handcart), air fresheners, etc. It was clearly not touched or prepped by UHAUL staff upon return. To top it all off, when we planned on returning the vehicle a couple days later, we were impacted by a snow storm so had to delay a day for returning the vehicle. We find out our initial quoted billing based on the daily rate and mileage (close but less than estimated) totally changed and put us in a different pricing tier, truly a BAIT-and-SWITCH. To sum up our experience as loyal UHAUL customers; the vehicle was terrible, customer service was terrible, and poor business practices were deployed. NOT IMPRESSED.
Jeannie VMake sure u guys tune the truck before giving it too the customer
Larry PIt was closed and i was told it would be open until 9 pm
Charles MKeep doing what you are doing
Mebrahtu DMake it more affordable.
Saroj KTruck need lot of work side mirror was broke and shocks broke too
Atif SEquipment dirty. Couldn’t use app to pickup truck. Customer service had me changing settings on my phone and still took up to an hour to resolve so I could pick up truck. Although she was very nice and helpful, No discount was offered, only an apology.
Corbett LThe equipment smelled like smoke. Lighters were left in the vehicle and signs of marijuana were left - seeds and stems. Had to spray down the vehicle with Lysol.
Paul OI went to the location two days in advance and made a reservation. I wanted to pick up the truck an hour before the location opened and they said I would get an email telling me how to access the key. I never got one from U-Haul and had to wait for the location to open to get a truck. I ended up being an hour and a half behind schedule. Other than that the truck was fine.
Brian BThank you. Everything flowed nicely on this day, starting with a fresh morning greeting from the U-Haul representative(Brianna) @ this Owings Mills location. Will definitely recommend & seek U-Haul again when needed.
GARRY LKeep up the good work
joseph wyou have to check the smell in that truck. it reeks. smells like animals were in it.
Carol SFriendly and professional works for me all the time
karen sAlready a 10 out of 10 …
Michael BFinalizing the reservation took a lot longer than expected. Aside from that the overall experience (our first) was positive.
Lynn RCustomer service was excellent. All details were explained fully. I would definitely recommend this location to all my family and friends
Dexter DPlease make sure there is gas in vehicles that you rent out. The vehicle I rented was on Empty when I picked it up
Michael IThe rate online said 32.99 I was charged $98 and $20 for after hour fee the truck was dropped off by 2 pm
Shaneen MThe staff was nice and helped me through the process.
John FUse this location because the customer service is great, staff are helpful and friendly.
Dominique GSomething sticky was spilled in the back of the van that smelled like seafood and was not cleaned up. Mobile app was not working and desk clerk was unable to check me out. Took me 30 minutes to try to check out with the app in the lobby.
Richard VCould have been clearer where to park the truck. I was charged for extra mileage even though the agent told me they would add 15 miles to my allowance since they moved my pickup location.
JOE MNothing!! I’ll never rent a U-haul truck again!!!!
Margo WI have received several messages from U-Haul, but I have not rented anything from them. Their messages are simply annoyances to me.
Gene PDont forget the stuff ordered tonout in the backnof the truck like the utility and furniture dolly rentals as well as the furniture pads ordered. Otherwise, everything else is just superb client service. Overall, satisfied! I have been renting here ever since and so far so good. I cannot judge one human error mistake for the overall satisfaction. Great facility, great staff, great truck, and excellent customer service indeed!
Reynald VThe U-Haul representative that helped me on the day I picked up the truck, was very patient, kind and knowledgeable!
Carol SThe whole transaction was smooth, quick, and easy!
Mario ANA
Quiana WI was over charged! Still waiting for my refund
Achaunte MCustomer service was very good in person and on the phone. The truck needs to be retired. It was loud, the brakes questionable and I was unable to adjust the seat. I have had multiple rentals from this location without problems.
Mayess TI reserved hand truck and dollies. Although I reserved, they were all given away. I was not told, first come first serve. I was not told the location did not have utilities truck.
Rosemarie GDon’t understand how a quote online can be different from the actual charge at the rental location. I would expect a quote online to be honored at the rental facility.
Richard YThe truck was broken. The heat did not work. Road side did his best but the vehicle was not repair. I was I. The cold for few hours while he was trying to repair vehicle. I was told I would receive a full refund. Not only did I not get a refund but I was charged $197.79 and $45.97. This is unacceptable.
Kijuana WI had a hard time logging into the system the morning of the pick up. It would be nice to have the option of setting up the rental without having to use the internet/smart phone. I kept losing signal throughout the process. It took me 20 minutes to finally get into the truck. I understand this is the future but it would be nice to have another option. The truck's heat blower was not working. This would not be a problem except for the fact it was in the mid 30's when I picked up the truck. The truck was very clean and did run well.
Ryan SCar smelled extremely bad of cigarette smoke. I drove 5 miles and had to put in two gallons of gas to return the gauge to the same level. When I asked the person that rented me the truck about it he said it's not his problem and nothing can be done about it. Will use Budget next time. Get better representatives to improve experience.
Alexandru M