Customer did not leave a comment.Miranda B.
Customer Reviews for Your Space Storage at Joppatowne
(U-Haul Neighborhood Dealer)
Joppa, MD 21085
Services at this Location:
- Mon–Fri9 am–5:30 pm
- Sat–Sun9 am–4 pm
Special Operating Hours
- 12/15/2023: 9:00 am - 11:00 am
- 12/24/2023: Closed
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. We will definitely use this location again!Casey N.
Customer did not leave a comment.Miesha H.
I reserved everything on line, but when I checked in at the store they didn't have everything I reserved. What is the point of setting up a reservation for miscellaneous items if they're not going to have the items that you reserved.Chris W.
quality customer serviceDanny D.
Customer did not leave a comment.TAMMY H.
the girls at the counter were polite and professional...and i actually paid $200 less than what i thought...i live in the area and would recommend to my neighbors...Donald S.
Customer did not leave a comment.Tiffinay G.
Customer did not leave a comment.Wendy M.
Customer did not leave a comment.Bernice B.
There was some confusion about the details of my reservation when my reservation was transferred to this location. Fortunately, it all worked out well in the end and I appreciate the patience and professionalism of the staff I dealt with, even if I was somewhat less than pleasant! Thanks for your patience and kindness and my humble apologies for any offense on my part!TAMMY F.
Customer did not leave a comment.Deborah J.
Customer did not leave a comment.Bernice B.
Customer did not leave a comment.Dawn R.
Customer did not leave a comment.Denise H.
Customer did not leave a comment.William G.
While the pick-up and drop-off locations were good, U-Haul overall is trending down. It's getting more difficult to get equipment, and the only reason I was able to complete my move was because the folks at the pick up worked some magic since the equipment wasn't available when I got there. Also, the mileage for one ways is getting ridiculous; there is no buffer to actually drive to where the truck needs to be loaded and to the drop off. Disappointing U-Haul. Do better.CHRISTOPHER H.
The staff at Your Space Storage are great! Very helpful, friendly, and professional! I will definitely be returning for my moving needs!Robert S.
I was disappointed in truck location. I reserved at a center 4 miles from my house and had to pick up/return 12 miles away. Might not seem like much but that cost an extra $15 in mileage and gas, as well as my time.tom C.
Customer did not leave a comment.Michael D.
Trish was great and patient!!Antoine P.
Customer did not leave a comment.TaChalla F.
Very clean facility. Exceptional customer service.Kelly P.
Every one was great especially Kelly who was patience and helpful with the whole process âœ¨ï¸Joyce J.
Customer did not leave a comment.Mary E.
Customer did not leave a comment.Antoine P.
My only negative experience was that my entry code did not work. Other than that everything was above average. The employees were professional and very courteous. They showed great concern in meeting my needs.CURTIS B.
Customer did not leave a comment.anthony S.
Customer did not leave a comment.AHMED H.
Nothing at allShawnette B.
Customer did not leave a comment.Dale C.
Customer did not leave a comment.Sandra V.
The staff at the location was by far the best service I have ever received from a Uhaul location.Ralph T.
Customer did not leave a comment.Frank F.
Amy was extremely personable and helpful. I booked through the mobile app for a mobile pick up but wanted help instead and she gave great customer service and then went above and beyond to help me solve the question of a light that was on the dash.Ayana C.
Customer did not leave a comment.TWUM BAAH A.
Customer did not leave a comment.London Y.
Customer did not leave a comment.Angela E.
Staff was very friendly and professional, always with a friendly smile.Raymond L.
Great serviceTimothy B.
Excellent Customer Service!!!Darius B.
Customer did not leave a comment.Lakeisha B.
I don't really think anything needs to be improved. I had a storage here and the people are always so kind and joke around with you. I recommend this place for both storage use and uhaul use.Jennifer B.
Customer did not leave a comment.Deidree L.
Very pleasant, very helpfulKimberley H.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.charles B.
Kellie was absolutely amazing. She was very helpful to us and flexible with what we needed. The store was exceptionally clean and smelled great, too! I would definitely use this location in the future.Ondrea R.
I was very happy with my experience. The staff was helpful and courteous. I would use this location again.Suzanne J.
Friendly and nice front desk staffKarl P.
Customer did not leave a comment.Jennifer V.
Staff took care to inspect and insure proper hookupsJohn R.
Customer did not leave a comment.Erna G.
Customer did not leave a comment.Stacy Y.
Excellent customer service.Jonathan L.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.JOSEPH Z.
Improve your 24/7 ap. It took multiple phone calls to check out the equipment.Carol Lee R.
Staff were greatNicholas P.
Customer service representative at this location is always very helpful and professional.Melissa D.
Customer did not leave a comment.Dean H.
Customer did not leave a comment.Emory N.
Customer did not leave a comment.Bradley P.
Sales person at checkout and checking were extremely friendly and helpful!Casey A.
Customer did not leave a comment.Patrick T.
The equipment i wanted wasn't available even though i booked it weeks ahead. The locations got changed on me about 7 times. Poor communication. Overcharging. The booking dates kept getting changed.ELIZABETH G.
Drop off was extremely quick. I was met out at the truck by an attendant and the process couldn't have been any easier.Garrett R.
Customer did not leave a comment.Janine M.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Daniel O.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Obbidjon H.
Customer did not leave a comment.Deanna F.
Customer did not leave a comment.DEREK S.
Friendly Excellent ServiceANGELA M.
Customer did not leave a comment.CAMILLE J.
Customer did not leave a comment.Emily H.
Myrah was great! Thanks!Antoine P.
Rental processe was painless and convenient.MICHAEL W.
Customer did not leave a comment.Claudia S.
Customer did not leave a comment.Philip M.
The two ladies were friendly and knowledgeable nd made both the pick-up and return pleasant and easy.Robert R.
Customer did not leave a comment.BRANDYN T.
The two ladies I spoke with were really kind and helpful.Sean J.
The remote check in was a nightmare. It may have been due to one person booking the rental and another person picking it up, but it was not an easy process. The 2nd U-Haul rep I spoke to thru the 1-800 number was very helpful and was able to dispatch the rental and send key and lot locations via text. She was a lifesaver. Checking in the returned vehicle wasn't any easier but I was lucky to have another great U-Haul rep acknowledge check in and leave a note in the system stating the return time. I called the location the next morning and was assured everything was good with the check in by another friendly and knowledgeable rep, at the storage location. My key take away is to avoid remote check in and schedule any future rentals during working hours. The truck itself was great.Michael M.
Customer did not leave a comment.AARON R.
Customer did not leave a comment.Susan C.
Mobile Pick up process too tasking. To repetitive with the pictures. The taking of one picture at any one time should be enough. Waaaayyyy too long wait time for assistance calls. Charging for milage is too high, there should be a package offered, that includes milage, especially when gas prices are so high.Timothy B.
Customer did not leave a comment.GRAYLING J.
Was great customer service and pretty neat facility.JARED P.
Customer did not leave a comment.Xias L.
Customer did not leave a comment.Brittany W.
Customer did not leave a comment.GREGORY C.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.John J.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Theresa B.
Customer did not leave a comment.STEPHEN K.
Customer did not leave a comment.Amanda Y.