Customer Reviews for Your Extra Attic Windward
(Distribuidor de U-Haul del vecindario)

2052 comentarios

13700 Hwy 9   Alpharetta, GA 30004

(770) 475-5734

Location Hours

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(770) 475-5734

13700 Hwy 9
Alpharetta, GA 30004

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

April M. 
Clasificación:
1.0

I was charge for not cleaning the van I get it, but then we over fill the tank of gas and did not get credit!! 😡 That sucks! And then they were reading the contract over again to me like if I didn't know how to read! I am not ever renting there again! I usually rent trucks from Homedepot. They are more friendly, than this place, cause they couldn't be friendly with my husband either!!! Pathetic place!!

Lorena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishna A. 
Clasificación:
3.0

Why are they charging 20$ for after hour drop off. Anyhow pick up and drop off are via online, but why they are charging 20$ is a mystery.

Nagoor Hanifa S. 
Clasificación:
5.0

The staff was very courteous and attentive!

ARTHUR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
2.0

Get rid of the B S app. Personnel excellent but won't recommend location while you have to use app. I'm not wasting 30mins x2 of my time because U-Haul doesn't care about customers. While u-haul insists on app, I using Penske!!!!!!!!

barge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha M. 
Clasificación:
4.0

Happy with the automated process. Keep up the good work

Abhyudaya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron F. 
Clasificación:
5.0

Good customer service again!

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Was an amazing / easy experience. Truck was clean and fully fueled. The Store Mgr was awesome and friendly. Quick transaction following Covid rules. Would recommend them highly.

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

Great, covid safe, clean

ALEXANDRA W. 
Clasificación:
5.0

The truck was hard to steer, had a lot of play in the wheel.

Monashi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton C. 
Clasificación:
5.0

Try for 20 minutes to get location sign in to work... my phone said on to every question. And gas charge is wrong . It was a total rip off gage was same place when I pick up truck I put 52.00+ dollars in it for about 170 miles. It was close to 1/2 tank than 5/8 they said. You charge me $16 more. Ok I'll try to never rent u haul again.

Phil H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Balasubramani P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
5.0

Foster is very friendly and professional.

Frederick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

No improvements needed. Everything went perfectly and smoothly.

Kinsley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rozinah J. 
Clasificación:
5.0

The app was completely useless.

Jennifer S. 
Clasificación:
5.0

Everything was great. I would suggest taking a look at the Uhaul app. I have an android phone and I couldn't take any pictures of my ID or of the truck from the app. I had to go to your site from the browser to take pictures. Overall experience was very convenient, office staff was great when I initially called to get information, and picking up truck with mobile device was pretty cool seeing that the location was closed.

Anthony I. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Always a pleasure working with this location. Their process for covid transactions is outstanding.

Ron B. 
Clasificación:
5.0

Lift COVID no entry restrictions for the leasing office.

MARTIN S. 
Clasificación:
2.0

I asked to be checked in with the person in the office, they said I had to do contact less check in. I spent over 30 mins without success to do the contact less check in, was never check on why I did not come in. I had to call 1800 number, to have them tell the office to check me in.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA P. 
Clasificación:
5.0

Ron was exceptional in getting me set up for our recent relocation. I have a already recommended.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

Understanding the process to set-up the phone pick-up was not straightforward. I thought I had done everything I needed to do prior to pick-up, but found out I still needed to take a picture of my Driver's License and have an alternate contact set-up. Also, the expectations of what I would have to do with the return were unclear prior to actually having to take pictures of the fuel gauge, odometer, etc.

Mark K. 
Clasificación:
3.0

The location was easy to locate. The check-in and return process was a little challenging.

Sandra L. 
Clasificación:
2.0

I completed all of the check information on line. Yet when I showed up to pick up the trailer I had to knock on the door and wait for the person to assist. He still required me to present my DL and credit card - again after all of this was submitted to make check in fast. It took over 20 minutes for him to do this. The trailer - I admit I did not inspect prior to departure - had red mud all over the bottom. Since I was moving upholstered furniture I had to was the trailer out first and then dry it prior to loading.

Tamara B. 
Clasificación:
3.0

I only drove the truck 8 miles and was charged for 1.7 gallons of gas at $3.753 per gallon. At 16 miles to the gallon I would have only used 1/2 gallon of gas and there is no gas station in Alpharetta selling gas for $3.753 per gallon. And I am sure the truck gets better gas mileage than 16 miles to the gallon. The needle hardly moved from where it was at the time I picked up the truck. It 's the principal, not the money. Also the girl was very rude.

Rebecca O. 
Clasificación:
4.0

I did not like using the app to pick up the truck. They had to call someone else to verify me when I took a picture of myself and my drivers license plus there were camera in the back of the building where I was standing waiting for them to approve. I had to walk to the back of the building find the truck and then walk back to the front of the building to a lock box to pick up the key. It took almost 30 Minutes for me to pick up the truck. On U-Haul website they claim this is a faster way to picture the truck, which I don't think is the case..

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip K. 
Clasificación:
5.0

I have used this location many tines, and have always received excellent service!

BEVERLY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

better instructions for returns would have been helpful

David S. 
Clasificación:
5.0

I had a minor issue with billing, but it was quickly fixed by the person in-charge of this location

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

I tried using uhaul app for self service, which was so bad and frustrating. App was not working or not providing any message/error. Just hangs. I tries using web application through phone. That also was not helping. Tried different browsers which couldnt help either. Luckily a staff was available at the counter. Same issue while dropping the vehicle.

Ratheesh J. 
Clasificación:
5.0

Despite Covid-19. Great Service provided.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena M. 
Clasificación:
4.0

Have the rental ready when I arrive and not make me wait 10 minutes for final approval.

Alex H. 
Clasificación:
5.0

Everything was great and the rental went very smmoth.

rickey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Super helpful, proactive. One of the best I've ever experienced.

Steven G. 
Clasificación:
5.0

This location is great, Foster and Wanda are knowledgeable and very helpful. The vehicle was clean and worked well. I will definitely use them again.

Peter J W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise S. 
Clasificación:
3.0

Manager could certainly be more friendly. He was more concerned about contacting the virus.

Randolph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDRA E. 
Clasificación:
5.0

I was not aware of the charge for the service dolly. This was a surprise. I did not need the dolly. The rental rate should be quoted to include the dolly if it's a requirement 29.95 + 14.00. I was also quoted 14.00 for the safe move coverage but my final bill charged 28.00. I also thought the weekday mileage rate was 0.59 and weekends 0.79. I was charged 0.79 for a Wednesday. It seems like it's a moving target with the billing. My estimated charges at pickup reflected $78.22 and my final billing was $141.53. I think this is still a fair price and service at this location was exceptional. To improve for next customer, I would recommend final billing be more close to initial estimate without hidden charges.

Charles H. 
Clasificación:
5.0

Glad to meet a fellow Memphian running this store, who was very informative of the equipment, which has been upgraded since my last rental. It performed flawlessly back to TN with the car in tow.

Mark G W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Towsif S. 
Clasificación:
5.0

Dealer performed hookup of trailer and performed light test - easy in and out

Charles L. 
Clasificación:
5.0

Well done. When COVID is gone, it will be even better. Thanks.

David N. 
Clasificación:
5.0

This location was very close to my starting point for my move. It is a well run company and usually have all the moving supplies I need, and the staff is courteous and helpful to support renting moving equipment and supplies.

Jin B. 
Clasificación:
5.0

The man who manages here is always so accommodating and helpful. We've rented UHaul from here several times and will continue to do so because of the impeccable service and great location!

KACI P. 
Clasificación:
3.0

Contactless pick up is very confusing and poorly done. Need to be able to meet in person. It took an hour to figure out how to get my uhaul once on the property.

Jordan B. 
Clasificación:
1.0

Mr foster seems to be the guy who owned the place and was very unprofessional and rude and charges me for 2days without an warning. I was just late by an hour and i tried to inform by calling before the store closing and they dint respond to my calls.. very unprofessional and disappointed never gonna come back to uhaul nor recommend .. budget rental from now on

syed H. 
Clasificación:
5.0

Always a pleasure here as well. The property is always immaculately clean and well kept. The Manager was so helpful and patient. COVID is difficult to work around in this environment but we managed. Have rented here before. Always a pleasurable experience.

Catherine J F. 
Clasificación:
1.0

Worst I've ever been at

Thomas L. 
Clasificación:
5.0

Always immaculately clean! A pleasure

Catherine F. 
Clasificación:
1.0

El cliente no dejó un comentario.

vakil M. 
Clasificación:
5.0

This place is so amazing I love the people there

Eddie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENELLE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
5.0

Amazing location accessibility and customer service. Building location is on a great area and the owners of the UHaul rental/storage facility were super helpful and nice. With everything being an e-checkin process it made for simple pick up and drop off!

Kaci P. 
Clasificación:
4.0

My only complaint was that the u-haul used way too much gas. I only traveled 31 miles total over a 5 hr period. I observed the meter to keep the needle in Green.

Andre T. 
Clasificación:
5.0

Both locations are great. I will say thanks to McFarland store let me return improper size trailer. This is my first time to rent a trailer with good experience with u-haul. U-haul is my first choice.

Fumin X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Everybody in the office at this location is extremely nice and helpful. I would definitely send a buddy to this location.

Dave M. 
Clasificación:
5.0

Excellent service!

MAX S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
4.0

The self-check in was a little cumbersome at first but after I got the hang of it, it went well. Definitely good to watch the video prior to going through the rental. The folks at Your Extra Attic were good too. Although access to them was limited due to Covid, they were still responsive when I arrived and was going through the check in steps.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
1.0

First change the person at that location, worst experience ever. I missed returning the truck at the time scheduled and he called me threatening me that i was illegally on possession of the vehicle and he was gonna report me, i told the man what he needed to do, is not the first time I missed a day as i have been on a position where the truck I reserved wasn't available because some one couldn't return it on time but what that man did to me is unacceptable.

Juan S. 
Clasificación:
5.0

The manager was very helpful.

Annette W. 
Clasificación:
5.0

Great Experience! Wanda and her husband was so helpful. They provided excellent customer service to me. Very friendly and professional staff! I will be using them again!!

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
1.0

Truck very dirty !!!

Clarissa R. 
No se han enviado comentarios para esta ubicación.

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