Customer Reviews for Your Extra Attic Windward
(Distribuidor de U-Haul del vecindario)

2,137 comentarios

13700 Hwy 9   Alpharetta, GA 30004

(770) 475-5734

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 475-5734

13700 Hwy 9
Alpharetta, GA 30004

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVGENY K. 
Clasificación:
5.0

Great experience!

ANTHONY C. 
Clasificación:
2.0

Major issues with my bill and location is not picking my call or calling me back. This is ridiculous!

TARUN A. 
Clasificación:
1.0

Picking up vehicle was very difficult. Employee from Windward location came to this location, told me he could not help me that I must call 1-800 number. Waited over 30 minutes and ended up driving to McFarland to get a number to talk to Bill who assisted to get combination to lockbox so that I could pick-up rental. Very, very disappointing that U-Haul is trying to keep location functional with no personnel at location to help customers.

Keith M. 
Clasificación:
4.0

Appreciate the availability on short notice. Wish the truck was a little newer with a few more comfort/convenience features. Also, refilling at the end of my trip is challenging when the tank wasn't full to start with. How do I know how fuel to add?

EMILEE A. 
Clasificación:
1.0

I spent over 2 hours on the phone with corporate (Ian was awesome by the way), because the store was closed. This delay caused the labor I had scheduled to pack the truck had to leave. So I had no help. Plus, this rental was made to haul items to my daughter's wedding. Glad we scheduled a day ahead of time or we would have been screwed. To top it off, your support guy said he would add free miles to the rental which did not appear to happen. How would you feel after all that? Probably like not coming back.

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

Furniture dolly was not included even though i reserved it. There should probably be better info on availability while booking instead of canceling the part of the order at a later time after reservation (i was not aware of the canceled dolly until i picked up truck).

Bhanu Teja K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth N. 
Clasificación:
1.0

Absolutely the worst uhaul. Rude owner I don't recommend this place to even my enemies! Horrible Customer Service- Rude Owner - uhaul should be ashamed to let this guy represent them. If you want rudeness this is your place! Pathetic find another uhaul! Don't waste your time w this place!

Whitney P. 
Clasificación:
2.0

The unexpected and ridiculous charge for refolding the blankets ruined the whole experience. It was twice the cost of renting the blankets!

Glenn M. 
Clasificación:
5.0

Trailer was not clean at all. Rocks, sod, dirt, but the owner quickly took care of it. Overall excellent service

theodore B. 
Clasificación:
5.0

It was great as is!

Dale H. 
Clasificación:
5.0

This location provides a wonderful customer experience! The owner works hard to alleviate all the pain caused by U-Haul corporate systems and policies. For instance, when I returned the vehicle all I had to do was give him the key and then he processed the return and emailed me the receipt. There was no outrageous $20 “convenience fee”! I will definitely continue to rent from him.

L John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mehmet Hakan A. 
Clasificación:
5.0

Everything was explained well and we were very happy.

Julie S. 
Clasificación:
3.0

Parking was limited. More parking is needed.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heyung O. 
Clasificación:
5.0

Everything was perfect The employee is professional

Roodly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

Your employee is outstanding

theodore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F. 
Clasificación:
4.0

There was a used mask left in the truck which only bothered us considering the pandemic.

Connor P. 
Clasificación:
5.0

Super friendly staff, quick and easy pickup. My friend who came with for pickup was so impressed by the customer service that he's renting a truck through that pickup location.

Arianna B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

There are definite issues with returning on line after hours. I sat in the parking lot for OVER AN HOUR trying to check in the truck. First my phone wouldn't share location then wouldn't share photos then wouldn't complete and send. I called customer service after 30 minutes and then was on hold for almost 20 min before a representative answered the phone. I do not have much on my phone so do not understand all the issues. Everything was good until then

Charleen L. 
Clasificación:
5.0

Great customer service!!!

BRUCE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL A. 
Clasificación:
5.0

Wanda and Foster could not have provided better customer service! Very kind and assisted me in locking down a trailer when my online submission was not captured. Very satisfied and will use this location again!

DAVID C. 
Clasificación:
3.0

The truck was extremely dirty, when we touched anything in the truck our hands got filthy.

CLIFFORD B. 
Clasificación:
5.0

Nothing at the moment or that I can think of. The customer service at this location is top notch.

Kevin B. 
Clasificación:
4.0

The service via phone was excellent!! But the online booking process is below average and the return was poor.. via app or web was not possible and took us so much time.

Jens E. 
Clasificación:
5.0

Excellent experience.

Umesh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

Easy transaction picking up rental.

elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nyambura D. 
Clasificación:
5.0

Clean, friendly, well installed facility

JOSE J. 
Clasificación:
5.0

The truck was old. I've rented with other services, such as Penske, and the truck was significantly nicer. The seats were not as comfortable in this truck and the tech was not nearly the same caliber. The truck said there were USB and 120V ports and it didn't have either. There was no cruise control, like other company's trucks have. The Penske truck I rented also had a rear view camera, which was super helpful, and this didn't have anything like that. It was low mileage so I thought it would have newer tech, but it just felt very cheap. Would not rent with UHaul again.

Tawil C. 
Clasificación:
5.0

Inside cab of the van needed some cleaning

Timothy C. 
Clasificación:
5.0

Keep doing it right

Phillip T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry W. 
Clasificación:
3.0

Kind of rude people.

Cole G. 
Clasificación:
5.0

Very clean and well maintain facility. I found Wanda Fitzhugh to be very helpful on our rental needs.

Peter K. 
Clasificación:
5.0

Great Experience

Guy G. 
Clasificación:
5.0

The gentleman that helped us was outstanding!! Would not change a thing at this location. Was fast and easy!

Stephen S. 
Clasificación:
3.0

Location was drop-off only for Sunday. The parking lot for u-hauls was completely full.

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

Arrived at a busy time perhaps but only one attendant was understaffed I thought.

Robert M. 
Clasificación:
2.0

The employees were pleasant but they didn't hookup the trailer correctly. The chain was low and started to drag. Partway on my trip I heard jingling and pulled off. The chain was completely unhooked and the electrical cable was worn in half. Luckily there was a uhaul location only minutes away and they fixed everything. I was very lucky I didn't have a wreck or lose the trailer. If they correctly connect in the future I would recommend them and rate them higher.

CHERYL M. 
Clasificación:
5.0

If checking in with the let them know about all the pictures they need to take. We dropped the key before we checked out. All I knew was that the truck had to be on the premises.

Jay R. 
Clasificación:
5.0

Foster did a great job checking me in and hooking on the trailer. A very pleasant man. Will be renting more trailers from him.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

It said couldn't connect to lactation even after I did what it prompted. We had to drive back home and get another phone and then it would let us login to get the truck. That was frustrating. But otherwise easy process, convenient location and went well

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sunil N. 
Clasificación:
4.0

The website could be a bit faster. If the verification can be done beforehand for rental eligibility, that would be great.

Venkat R. 
Clasificación:
5.0

Great Service!

Jody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
4.0

Reduce some of the additional charges like the hand truck and padded blankets.

Tracy L. 
Clasificación:
5.0

Not much. The pickup and drop off process was very easy.

Salvatore C. 
Clasificación:
5.0

Best experience, online reservation was easy, everyone was very helpful at the location, at pick up and drop off. I'm not great at navigating the on line return procedure. Will rent again.

jerry W. 
Clasificación:
5.0

Wanda and her husband were a joy to work with I appreciate it very much their help and look forward to doing further business with them they were very accommodating to my needs and I would recommend their facility very highly

Glynn M. 
Clasificación:
5.0

I used the Uhaul app and rented same day with no isses, easier than walking in to rent. Use the app!!!

Justin R. 
Clasificación:
5.0

Great Experience. Simple process. Great prep call prior to mobile pickup. Will absolutely use them again in the future. This is the way it is suppose to work!!

greg U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin K. 
Clasificación:
3.0

The operator of this facility was quite rude and demanding.

Michael C. 
Clasificación:
5.0

No problems. Smooth rental. Great location! I was particularly impressed with the van itself - I rented a Ford 9' cargo van and it worked flawlessly and was quite comfortable to drive. And, it had a very capable cargo capacity of around 3500 pounds which was adequate for my needs.

Gordon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Long P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody S. 
Clasificación:
5.0

The 2 people who helped me explained the process since this was my first time renting were amazing...they explained how the equipment all worked on the truck and I was good to go Great first time experience ... One small glick is when I checked out the truck the person inputted the mileage incorrectly as 300,000 miles and not 30,000 miles... the owner wrote a note on my contract explain the typo! Otherwise all was good (until I got to FL)...Thank you

Lawrence R. 
Clasificación:
2.0

I was overcharge an extra 32.99 and paid a total of 72.00 for A 2 hour service

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

April M. 
Clasificación:
1.0

I was charge for not cleaning the van I get it, but then we over fill the tank of gas and did not get credit!! 😡 That sucks! And then they were reading the contract over again to me like if I didn't know how to read! I am not ever renting there again! I usually rent trucks from Homedepot. They are more friendly, than this place, cause they couldn't be friendly with my husband either!!! Pathetic place!!

Lorena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishna A. 
Clasificación:
3.0

Why are they charging 20$ for after hour drop off. Anyhow pick up and drop off are via online, but why they are charging 20$ is a mystery.

Nagoor Hanifa S. 
Clasificación:
5.0

The staff was very courteous and attentive!

ARTHUR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
2.0

Get rid of the B S app. Personnel excellent but won't recommend location while you have to use app. I'm not wasting 30mins x2 of my time because U-Haul doesn't care about customers. While u-haul insists on app, I using Penske!!!!!!!!

barge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha M. 
Clasificación:
4.0

Happy with the automated process. Keep up the good work

Abhyudaya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron F. 
Clasificación:
5.0

Good customer service again!

James F. 
No se han enviado comentarios para esta ubicación.

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