Comentarios de los clientes para Your Extra Attic Vinings LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Your Extra Attic Vinings LLC

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Alexandria B.
Clasificación:

Excellent customer service from the folks working there. Extremely helpful with add on services and changes that we had to make day of and on a holiday!

Tevin B.
Clasificación:

El cliente no dejó un comentario.

BARNEY L.
Clasificación:

Outstanding customer service. Always pleasant and professional. Trucks are always clean and ready for service. Would recommend this location to everyone.

Mark B.
Clasificación:

Treated horribly by the inconsiderate and unhelpful staff. Zero attempt to assist and instead blamed everything on me. Awful experience.

Claudia S.
Clasificación:

El cliente no dejó un comentario.

James O.
Clasificación:

It was a good experience. Thanks Kaitlyn

Harry W.
Clasificación:

Everything was great!!!

Shaun B.
Clasificación:

Service was excellent and there was practically no wait time. This was my second time renting there and the experience has been positive.

Philip H.
Clasificación:

The person who helped me was very helpful and had me checked in and ready to go very quickly. The trailer worked great. I will definitely rent from here again.

Feng X.
Clasificación:

El cliente no dejó un comentario.

Ecclesias R.
Clasificación:

Faster computer

Lakeisha M.
Clasificación:

Nicer employees. They weren't rude outright, but they certainly don't make you feel welcomed. Maybe a bit more diversity in the store.

Kimberly W.
Clasificación:

I would recommend it because it was not the place I picked it up that was the problem. I had to get help jumping the truck off. I was parked at my storage unit when i could not start the truck I was having trouble getting it started in the beginning but I picked it up before they opened and I was meeting movers so I took the truck anyway. I did not put gas in it because I was afraid to turn it off but I only put 10 miles on it.

LaNell S.
Clasificación:

El cliente no dejó un comentario.

LATONYA D.
Clasificación:

I returned the truck after hours and didn't engage with staff.

Michael C.
Clasificación:

El cliente no dejó un comentario.

SCOTT H.
Clasificación:

El cliente no dejó un comentario.

Kevin R.
Clasificación:

Air leak on passenger side door made for a very noisy highway driving experience. Otherwise, truck was great and customer service excellent.

ANGELIA B.
Clasificación:

El cliente no dejó un comentario.

Heather B.
Clasificación:

This location was fine - didn't talk to anyone so can't say much. Overall, your mobile pick up and drop off process is terrible. Never again.

OMAYAT J.
Clasificación:

El cliente no dejó un comentario.

SCOTT H.
Clasificación:

El cliente no dejó un comentario.

Melinda S.
Clasificación:

El cliente no dejó un comentario.

KEVIN R.
Clasificación:

Very nice, family run businesss.

SCOTT H.
Clasificación:

El cliente no dejó un comentario.

Darryl F.
Clasificación:

El cliente no dejó un comentario.

Jordan S.
Clasificación:

I was charged $50 for not folding the moving blankets and pouring and ashtray on the driveway! i called too discuss but wasnt willing to work with me

Belinda S.
Clasificación:

El cliente no dejó un comentario.

Thomas R.
Clasificación:

El cliente no dejó un comentario.

sherie M.
Clasificación:

El cliente no dejó un comentario.

Veronica H.
Clasificación:

self return. did not encounter any staff.

george H.
Clasificación:

El cliente no dejó un comentario.

BARNEY L.
Clasificación:

Absolutely the best of best service anyone could ask for.

tyrone S.
Clasificación:

El cliente no dejó un comentario.

Lawrence K.
Clasificación:

Professional, courteous, and polite, I couldn't ask for anything more.

Corey G.
Clasificación:

I'm a glutton for excellent customer service and this location did not hold back on making this the best arrangement possible. I don't want to have to rent another U-haul for a long time but if I do, it'll be hard not to return to this location.

Eugenia W.
Clasificación:

El cliente no dejó un comentario.

Steven N.
Clasificación:

El cliente no dejó un comentario.

Juan C.
Clasificación:

The verification process was long and annoying

charles G.
Clasificación:

Excellent customer service

Alijsha G.
Clasificación:

Better maintain the trucks

Noelle D.
Clasificación:

Part of the final charge was an environmental fee. I don't recall seeing that anywhere in the documentation before renting. It would have been nice to have a heads up on that.

james C.
Clasificación:

Was a great experience. Easy check in, all mobile and no issues. Return was a breeze as well. Nice use of my camera for fuel and mileage proof. I would definitely use them again.

John B.
Clasificación:

Very nice location, clean and well run. Husband and wife team very customer focused. Know their business well.

Eustace B.
Clasificación:

El cliente no dejó un comentario.

Jazmine G.
Clasificación:

The owner was extremely rude to me. She got so defensive and wouldn't help me. She kept putting my issue off on the pickup location. Although it was their fault, in customer service you should see the experience to the end and actually assist the client. She only cared about her store taking the hit on my refund. She showed absolutely no empathy and was not listening at all to me or my feelings. I absolutely HATED my experience with uhaul and wish I could get my money back. My issue wasn't fully resolved but I couldn't find the help I needed.

charles G.
Clasificación:

Excellent customer service

Titus N.
Clasificación:

El cliente no dejó un comentario.

Kyle B.
Clasificación:

Excellent equipment and service!

SIDNEY B.
Clasificación:

El cliente no dejó un comentario.

Tez W.
Clasificación:

Always professional. Helpful. Kind.

Caroline B.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Fast, easy pickup. Great service!

Jesper D J.
Clasificación:

El cliente no dejó un comentario.

Chris W.
Clasificación:

El cliente no dejó un comentario.

David O.
Clasificación:

El cliente no dejó un comentario.

Xiomara A.
Clasificación:

El cliente no dejó un comentario.

Sean P. T.
Clasificación:

El cliente no dejó un comentario.

Cassius T.
Clasificación:

El cliente no dejó un comentario.

Ana F.
Clasificación:

El cliente no dejó un comentario.

TYLER B.
Clasificación:

The service at this location was very good. The billing for our business account was unfortunately poor (again). Our credit card was charged weekly, yet U-Haul has failed to send receipts weekly and they are not accessible on line. I'm still waiting for our Rep to send receipts for almost 10 charges.

BARNEY L.
Clasificación:

Always a pleasure renting from this location. The staff in the office are always personable, knowledgeable, respectful and professional. Outstanding customer relations. They deserve 5 STAR rating.

JEFFERSON O.
Clasificación:

El cliente no dejó un comentario.

Morgan B.
Clasificación:

El cliente no dejó un comentario.

Anita L.
Clasificación:

The gentleman working at the time of my pickup was very nice

Garnesha W.
Clasificación:

This location is the best location. The staff is very professional. The location is clean and the trucks are in excellent condition. I would recommend anyone that's looking to lease a Uhaul truck, this is the place!!!!!!

TRACY C.
Clasificación:

We rented a pickup truck from this location. we estimated that we would need it for two days but the project only required that we needed it for 6 hours. when we dropped off the truck I asked for a drop off receipt and the woman in the store said we would receive it by email. As of today we have never been refunded or received a final receipt.

DAVID B.
Clasificación:

Excellent customer service.

AHLIA L.
Clasificación:

El cliente no dejó un comentario.

phyllis H.
Clasificación:

El cliente no dejó un comentario.

Osvaldo N.
Clasificación:

Good place to rent!!

Jeffery R.
Clasificación:

El cliente no dejó un comentario.

Garnesha W.
Clasificación:

The staff at this location is awesome!!!!!!!!!!

joyce F.
Clasificación:

The vehicle had some debris on the floor of the cab around the seats and should have been better cleaned. The back of the truck was cleaned well and it performed well during my trip. The staff was very professional, helpful and friendly. I felt valued as a long time customer of Uhaul.

Phillip C.
Clasificación:

El cliente no dejó un comentario.

HANES H.
Clasificación:

El cliente no dejó un comentario.

CINDY M.
Clasificación:

El cliente no dejó un comentario.

Brandon G.
Clasificación:

El cliente no dejó un comentario.

christina H.
Clasificación:

El cliente no dejó un comentario.

JAMES P.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

MATTHEW A.
Clasificación:

drop off was easy enough

Emily C.
Clasificación:

El cliente no dejó un comentario.

Lori F.
Clasificación:

Christine was very pleasant and helpful .

Ronald W.
Clasificación:

El cliente no dejó un comentario.

Garnesha W.
Clasificación:

El cliente no dejó un comentario.

Curtis H.
Clasificación:

Nothing

MARK C.
Clasificación:

El cliente no dejó un comentario.

Libba W.
Clasificación:

Omar and his helper were fabulous. Thank you

Nicholas F.
Clasificación:

I just had the worst customer experience of my life at the U-Haul location at 2909 Log Cabin Dr. SE Atlanta, 30339. Avoid this location at all costs. The instructions posted for reservations/drop off are inadequate and totally lacking respectively, and the workers there will call you "a pain in the ass" for requesting assistance. This is my story: Upon returning the van I had rented 2 days prior, I followed the instructions on the key to look for posted documentation for during-hours drop off instructions. After failing to see any instructions posted I called the contact number listed on the door and spoke to the lady who works there. She came outside and told me to use the mobile app to execute the drop-off and that if she did it there would be a "20 dollar after-hours fee". I was confused at this point because this was around 10 am on a Monday, solidly within the posted business hours. I remarked, "Isn't this within business hours?". At this point she became irate, repeatedly yelling "Are you telling me how to do my job?" and "Give me the keys" while declaring that there would be a 20 dollar fee for not using the mobile app, which I at no point said I wasn't going to use. As her rage escalated so did her threats. The 20 dollar fee became a 25 dollar fee, and she threatened to call the police if I did not give her the keys, all while I'm trying to download the U-Haul app in order to return the van without any extra fees. As my partner came down out of our car to ask what was wrong, all of the sudden this employee did not know what fee I was talking about. She continued to yell at me, and my partner who felt physically threatened at this point, and ranted about how I was "a pain in [her] ass on Saturday and [I was] a pain now." I should point out that we were very polite on Saturday, respectful of her time, and merely asked questions when needed. Eventually, she retreated inside the building for a few minutes before coming back out saying "there would be no fee if I gave her the keys". Wanting to end the ordeal I gave her the keys and went on my way. When I got home I noticed a pending $29.31 extra charge from U-Haul on my credit card.

Barron H.
Clasificación:

U-Haul app didn't work. Had to consult the staff on site which they weren't happy about during these epidemic times. Fix the app!

Shaundra B.
Clasificación:

Kristin was the sweetest!! She was kind, professional, friendly and courteous. I used this location to fulfill a professional need and will continue to use them for personal and professional moving needs.

David D.
Clasificación:

No improvement needed

Leslie K.
Clasificación:

The contactless rental was seamless. I have rented from this location several times and the customer service is always excellent.

Masoud P.
Clasificación:

El cliente no dejó un comentario.

Daniel H.
Clasificación:

El cliente no dejó un comentario.

CHILAR L.
Clasificación:

Everything was perfect except, with the pandemic going on, it was kinda difficult due to me not being good with the internet, other than that.... everything was great!

BRUCE C.
Clasificación:

El cliente no dejó un comentario.

Brenda C.
Clasificación:

The girl n the office was extremely helpful as the U-haul app was not. She took my phone & processed it or I would have been way stresssed.

sharon G.
Clasificación:

I just had a tiny issue with online pick up but it still worked. All in all it was the easiest i have ever rented a truck. No line to stand in. I am satisfied. Customer service was great.

No se han enviado comentarios para esta ubicación.

Volver
arriba