I didn't Pay into your insurance incidentally and someone hit the passenger side mirror while I was in Walmart, so I still had to pay for the damage that wasn't my fault at all and I had no control over what happened while in Walmart and just for 15 minutes, I had to come off an additional $260 for a mirror that doesn't cost but $75 in a auto store..Then the manager had the odassity to tell me I got a discount like I didn't know any better..They can go to ....!.. It wasn't that bad...
cecelia L.
Customer Reviews for Youngs Tobacco 2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Double charged me. Then was just random charge after charge. Plus the lady had an attitude. Very unprofessional
Robert L.Store owner added additional charges to my rental and when I called and asked for an explanation of the charges it didn't make sense. He stated it's in the contract but when asked why this was not explained beforehand he said they don't have to.
Carlecia M.Ms Dianna was just awesome. Thank You Young's
Scott B.Truck window was down. Rained in on seat. Back door was open and back was wet and dirty.
Kenneth W.Excellent location. Very knowledgeable and helpful.
chris G.I have a very bad experience. I book my reservation at storage depot at beaumont and they told me that my truck was not there waited for 1 hr and route me at u haul at milam st beaumont coz there one available there. When i came there the personnel told us that there is no available truck for me. He told us to go to nederland drive 20 miles back and forth , spending a lot of mileage and gas and now i have to pay $120.00 ? This is so disappointing. I never expected this kind of experience. I live in beaumont but i have to pick up and return the truck to nederland that is way too far from my place. Its not my fault that my reserve truck is not available. I need a consideration on this matter. Contact customer is way too worst as well. Response took us 30-45 mins! This is so disappointing!!!
corey K.The equipment and the location were great the customer service was terrible after the process was complete. The original reservation was at the Beaumont location on Milam. The Milam location had an issue with the truck and called around to find another truck. The associate located a truck in Nederland and asked me if that was okay. I asked what they were going to do about the mileage and the associated asked over the phone and responded to me that the mileage would be waved. I said okay. I received the receipt today and noticed that the price was not what I expected so I called the number on the receipt which was Mr. Kenneth Young. When I asked about the charge and stated what I was told at the other location he began to tell me that Uhaul does not wave mileage and that he's been doing this for so many years and they do not do that. His tome was very rude but I just explained what happened during my visit and stated that I would just go to the original store and see if it can be sorted out. I thanked him and hung up. Mr. Young called me back in a very frustrated tone and explained to me that there was a discount in the mileage and I had been charged about $.40 when the charge was normally about $.60. I said I understood and he then said that there is where I probably got confused and I stated to him that I understand the difference in a discount and a waiver. He then went on to express in a frustrated, rude tone that I had gotten a deal. I relied that I understood but that I did not understand why his tone was so rude and he started to yell at me. I replied that he was trash and hung up. The process and the facilities are great but his attitude is the reason I will never rent from that location again.
KATALINA S.Everything was great work out nice. Excelente ubicación
DONALD D.Great customer service, The equipment was clean and well maintained!
Sarah P.Nothing. This is the first time I've used uhaul and Dianna was professional on every level. It was quite a good experience. Gracias.
Melissa P.Young lady was great
ANDY N.Dianna was a Gem
jack N.There's nothing that I can see. Great experience
NYANA A.Very helpful and accommodating. Prices were fair and they went out of their way to make the check-in process easy as possible.
Linda H.Dianna is just awesome
Krysta H.Very happy with this location and service
VICENTE L.I had to go into the hospital after I rented the equipment and this location helped me get uhaul to cover the extra day charges They go above to help customers recommend highly
VICENTE L.Nice people, great service
MICHAEL V.Dianna and her dad gs out of their way to make sure everything is great
CHESTER B.I cant express enough how satisfied I was with this location.
Michael C.Dianna was just great she did an awesome job
Tywana S.Dianna went beyond to help me. This location is the best
MICHAEL B.Very bad customer service and would not allow us to rent for the whole day. When we asked if they were open the next day the attendant said that it was irrelevant.
dung D.Great Service
hector L.Location was very helpful. Thanks
GEORGE M.Easy place to do business with
arturo F.Dianna did an amazing job helping me
MARGARET C.no comment just nice people
CARLOS RUIZ R.Dianna did a great job. Would defiantly recommend this location
james C.A/C was broken.
Rachel D.It is not broke so do not try to fix it or in other words... All was good at my visit.
kathryn H.Dianna Young worked her butt off helping me get a rental. This location is awesome
ruben D.Customer service at this location is excellent.
Weena R.Dianna was very helpful
darren B.Young's took care of me by ensuring I had a truck after a mix up with the online reservation. Online showed them to have availability when they did not, however they went above and beyond to make sure I had the truck I needed when they did not have to.
CHRISTOPHER R.The lady who rented us the truck was very nice. This is Texas. You need to make sure your trucks have A/C. If it has no A/C, make sure you tell people when they call to rent it.
claudia K.Dianna was exceptional, I recommend this location above all all.
troy W.This experience was horrible. The truck's exhaust was broken at muffler. It was EXTREMELY loud for the entire trip. We had to stop on several occasions to attempt to fix it. The fuel line kept coming out of the fuel tank and leaking fuel costing an excessive amount of money. We had a 400+ mile round trip and it was unbearable. We were unable to get the truck back at the appropriate drop off time due to these issues and was charged an extra day. I took pictures everytime we had to stop to get this truck fixed. I am extremely unhappy with the service and equipment I received especially since this trip cost me almost $700 just to uhaul not factoring in the $200+ dollars I had to spend in fuel. With all of the other options available, I will never use uhaul again after this experience.
John B.Fast EZ great people
Ramon V.Fast simple EZ
Ramon V.Professional, friendly, knowledgeable, and eager to help. Excellent service. My first experience with U-Haul was Awesome thanks.
Tim N.Dianna and all the others who work here are amazing and go out of their way to help customers!
jarvas C.The owner and his daughter were very professional and friendly! Overall great and hassle free experience!
lemonis C.The $19 truck was on site but not running, paid $10 more for bigger truck with no AC at 93 degrees weather. The young lady was pleasant & very helpful. She needs better running trucks to help her business and yours.
ashley S.Excellent PR skills
ronald W.Location is convenient and the young lady was helpful and friendly
karla B.Dianna was exceptional and friendly
Kevin H.The lady who helped me was super nice and patience.
Sharlie J.Friendly and professional service.
DAVID C.I appreciate them for calling me before they charged my card for some of the tasks that missed over. Think I found a new uhaul store. Usually use the location in Beaumont but they have terrible service. Having a degree in customer service/hospitality it was great to see them go above and beyond to make sure that I didn't get any extra charges. If this is common practice for this location, other businesses should seek out their seek level. Also this is family owned and operated, and having a business myself, it is always my pleasure to see my money feeding families and acting lives rather than interacting with employees who are there just for their check. Thanks again.
Alexis D.The attendant Dianna was very helpful in making sure everything was working properly
ALFONSO L.Dianna always goes above for her customers
JOSE M.This place was awesome... They saved the day... But the idiots at Central Maxi storage that were supposed to get me a truck and help me never showed up. They never even called me...Young's defiantly saved the day
Tim N.Another rental from Young's. I always use them and Ms Dianna took care of me the same as she always does.
JOSE M.Ms. Dianna took care of all my needs. Great service
JOSE M.Very courteous check out staff
Michael L.Just to let you know Diana was really nice
daniel W.The truck I reserved turned out to be too small. The gentleman I spoke to helped me get a bigger truck the day of my move. He was very professional and very nice. He went out if his way to make the stressful situation of moving a little less stressful. I really appreciated that. ¡Gracias!
JUAN P.My reservation was changed to this location. Went to get it and were unable to do the online check in. I called the gentleman there several times and he basically yelled at me to hit the Pick up button on the app. That was all he could tell me. I finally located a 1-800 number and 20 minutes later he could not help me and had to transfer me to someone else. The next person also took about 15 minutes but figured out that the reservation was switched, as I had been notified, but not “internally†(?). She fixed it and we finally were able to access the Pick up button.
Brody B.The young lady was very helpful and helped me get on the road. Very efficient
JOSE M.Dianna took care of all my needs. Thank You for locations like this one.
JOSE M.customer service at this location was great. Justin the attendant was very informative and knowledgeable
louis G.I'm writing my review because I was in the store waiting to rent when the previous renter that made her review was absolutely out of line. When ever the attendant Justin tried to explain to her that he could not guarantee uhaul would not move the reservation when she wanted it on a Sunday and it was mid week when she was making the reservation. Her issue is the truck is on your drive now. Justin tried to explain that reservations are guaranteed but it may get moved because trucks come in and out everyday and just because there was a truck on his drive on a Thursday it does not mean it will be there on a Sunday. Why she said he offered to let her take it Saturday is beyond me because he told her he was not open on Saturday but he could set the Key up in the self checkout box on Friday. He was telling her that another reservation could pick it up on Saturday even though she has a reservation for Sunday and if she got moved and was unhappy she needed to call corporate uhaul. Its amazing how customers bash a small business because of their ignorance and believe me the previous renter was an obnoxious B I was there and witnessed everything. Justin and the whole Young family have been in business over 50 years and they take pride in how they operate the business and treat customers. There is always one or two that no matter what you do you can not satisfy them and that lady was one. Thank You Justin, Brandon Brouchett
BRANDON B.The young man running the counter was an absolute moron. I had to pick up a medium sized truck on Sunday, turns out he only had a large. No big deal, I told him I'll pay the difference, He tells me I'll have to pick it up Saturday because he's closed on Sundays, but with that I'll have to be charged an extra day. I asked him why the coded boxes for after hours pickup and the key drop off box were around the corner of the building. He tried his best to overcome his lie and proceeded to tell me it was easier and encourages me to look at other U-Hauls open on Sunday.(the process is a breeze, it took him 5 extra mins) I let him know that that I wouldn't be driving far just to pay additional mileage when there was a U-Haul place right next to the house. In fact, I literally only put 2 1/2 miles on the truck and it's additional 0.79 cents per mile on top of your truck fees and gas. He checked me out and told me *after he gave me my debit card back* that U-Hall could potentially change my pick up location up to an hour before my appointment time to pick it up to another town. I told him that would be absolutely crazy because the truck that I'm reserving was parked right in front of me. I let him know that I would be upset about being charged extra unnecessary miles and needing to stay on track because of other people's busy schedules... He said “It's not my fault, Corporate likes to do that to people†and advised me to call corporate to “deal with themâ€. I wish I recorded the whole thing for comical purposes because he looked and sounded stoned through the whole thing. He was incredibly unprofessional and he is not an asset to your company. He absolutely does not know how communicate in the customer service industry. I wouldn't want my employee turning away business because they're being lazy and don't want to complete a couple more steps on the computer or tell them after the fact that your planned out day could go completely different, including other people's very busy days while not wanting to leave a simple note asking corporate to please not change the reservation at the last minute. Honestly, I feel like that you can do better, a lot better. Hire a Highschool Senior that needs gas money for their car to impress the lady's ... anything. His appearance, presence and zero professionalism also goes along with the lack of knowledge and or just being lazy. Business is business and that's not how it should be run. I know ill be telling all of my real estate friends to not waste there time until there is someone able to run the shop.
Christy E.The young man was knowledgeable, polite and very helpful, he is truly an asset to the UHAUL Company, I will be recommending this location to friends and family.
LARANNA B.By far my best experience with Uhaul- a friendly and efficient employee and a clean vehicle.
John T.Extremely satisfied with this location
KRISTIE D.I always use Young's. Always great experience
GENE C.Justin was very helpful
GENE M.Easy place to do business with
JAMIE V.Owner and staff went above and beyond for me.
Jennifer M.Dianna went out of her way to help me. She made sure everything was hooked up properly and explained everything to make sure I understood. Great location!!!!!
JOSE M.This location went way aboveboard to make my moving experience good. Unlike most locations Young's knows what they are talking about and helps you out of a bad situation. Thank You for locations like this that stand above the rest.
TIM S.The station where we picked up the U-Haul was not clean and the personal wasn't knowledgeable about what to do with the signing out of the truck and paper work. It took 30 mins to get us out the door and then wanted to charge for services that were not necessary.
SArah C.made a bad situation from the renting location good. Thank You Dianna and Mr. Young
Darwin W.