stefan K.
El cliente no dejó un comentario.
Comentarios del cliente para Youngs Tobacco 2
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Testimonios de recientes clientes de Youngs Tobacco 2
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Jonh H.
Everyone was great and it was a good trailer. The only issue is the holes in tie down rails were too small and I could only use bailing twine to secure my load.
John S.
The lady who assisted me was very helpful, but it would have been good if she had demonstrated how the ramp worked.
Walter H.
Thank you for your service
kennedy U.
It was pouring down rain when I returned my rental and the employee stood in the rain directing me to park the trailer.
james M.
Was told the van was full of fuel. I used it for 13.1 miles and when I went to refill the van it took 6+ gallons. Either the van has a fuel leak or it wasn’t full to start with.
Jeremy D.
Well uhaul is loosing a long time customer because the quote for a 2 day rental was excessive to begin with at 2 hondos... Then I did a self checkout option, what a racket, paid online in advance" for confiditiality"(uhauls selling point), went and hooked up the trailer myself no one came out to help. Then when I stopped in the office to let them know and ensure all was good they first said it was not paid for(I disputed), then had to take pictures because they didnt hook it up(joyious waist of time), then they charged me another $20! This is just enough to inspire this long time uhaul customer (been using them since I was stationed in California and Virginia (Texas Veteran) whilst active Marine over 20 years ago) to go buy my own trailer with tandem axles...
gerald B.
Nothing every thing was great
Steven K.
All good
gaylon J.
Our first reservation was made through U Haul . After driving 40 miles we were told that the trailer was not available and not due until the next morning. They helped us find a more expensive option in Nederland and everything was ok there.
derek C.
Very friendly and helpful very nice experience
charles H.
The ratchet mechanism for the hold down straps on the auto transport need to be lubricated. They are very difficult to use. I have rented this trailer before and it has always needed lubricating. Very hard to use.
Joseph H.
Great great customer service and they were fast to get me out and on the road.
mae l B.
The truck had leaks and got my stuff soaked just after being flooded I had to deal with it again my stuff got ever more damaged , plus you want to change me 25.00 to clean it! Not happy
David F.
Great customer service !!! I’ll be back to rent from here in the future! Very friendly & had equipment we ordered ready to go!
hunter P.
The app made it fast and stream line for pick up and drop off.
khushru M.
Extremely customer centric approach by Ken. He was too helpful and an amazing person who helped me even on a holiday. Thanks Ken for all your help.
Darrel P.
everything was awesome
desiree S.
Thank you for exceptional customer service
Jonathan B.
The Youngs did an excellent job of taking care of their customers! We knew we were in good hands and appreciated them going above and beyond to help our move go smoothly! They did an excellent job and I recommend them as your first call - they will take care of you! Thank you!!
ERIC E.
The lady who helped me was very nice and helpful and and .ade the drop off process very quick
Jana L.
The check in process was frustrating. They had my time wrong and it took 2 calls to the UHaul customer service to fix it. It added 30 mins to my trip to get the truck. So that was frustrating. The truck leaked on my boxes that night during a rain storm. But overall, I was satisfied.
DAVID G.
Same complaint. Just does not apply to this location because they did not start our contract with us. I am not happy about being charged for mileage overage when the original drop off location was incorrect. I feel very taken advantage of and will not be using U-Haul any further.
Don H.
The initial drop off location on the contract was incorrect. Had to call the location and they told me they were not accepting uhaul drop off and directed me to the Spurlock Rd drop off location
charlotte A.
Diana is a wonderful manager, perfect experience in my stressful move.
Jason M.
absolutely one of the best rental experiences ive ever had!
Destiny B.
The battery died twice, and the fuel cap was broken.
cassey S.
Youngs looked after me very well with my move from Canada to Texas, and once again their service for a local one day rental was excellent.
Ruben E.
The service was excellent
Daniel E.
Very customer focused, quickly processed my rental.
charles H.
Grease the tensioners for the web belts that secure the tires. I have used these auto transports previously and always had an issue with the tensioners . A little grease would help.
Javan V.
I always use Young's and would not use another location. The young lady that runs this location Dianna Young has no problem getting out there and get dirty helping you make sure everything is just perfect. Kudos uhaul for excellent dealer.
Robin A S.
The young lady and her father that run this location go far above any other location I have ever used. I would recommend both young's locations in a heart beat... Thank You Uhaul for having excellent dealers such as this..youngstx.com
ray H.
small town operator housed in an old run down tobacco store where dirt was everywhere, Returned truck clean but was charged a clean out fee because a small clock was left in the truck. I filled the gas tank but was charged for fuel because he was able to put in two gallons. Also charged because I didn't put the truck in the proper place. I returned and put the truck in the same place I was told too. A $40.00 move cost me $140.00!!!!! Ripped off by a local yocal. He had me by the short hairs and he knew it and there is nothing I could do. BEWARE BEWARE HERE OR YOU TOO COULD BE RIPPED OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
tana S.
Lower you mileage price
Nichole J.
Love the owners! They are soo nice and friendly. Would definitely rent there again!
Charles J.
Dealing with the young lady was easy and pleasurable however her dad apparently can be a bit much I will never ever rent from this location
Larry P.
Everything. Was great!!!! DIANA VERY FRIENDLY & EXPERT THANKS...
Kristi E.
Young’s is great, problem with UHaul is the corporate process of online booking, it is a joke.
patrick B.
The tobacco location in Port neches is not the best maintained location I've visited it's obvious tobacco is their first concern. Whoever the trailer I reservations to pickup was not something I would use to move a vehicle on, the tires were not in the best shape and the trailer did not have a license plate on it. So after contacting uhaul for the second time being on hold for 18 mins. I was sent to the location in Nederland on spurlock that location was better maintained...I rented the trailer and returned it with no complication...
marie S.
The customer service was amazing. This will be the only place I go for any moving needs.
James N.
Very customer friendly. Willing to work with you.
robert P.
Picked up on time . The unit was ready to go. No trouble with the unit.
jesse B.
Diane was great!
Maureen D.
This family owned and operated business went above and beyond for me today! After a long hot day of moving my classroom from one campus to another I returned the truck (after closing) and placed the keys in the drop box. Upon arriving back at my house I realized I had LOCKED my personal house keys in the uhaul!! I called the after hours phone number, spoke with the owner and he and his daughter were able to accommodate me and allow me to get my keys in the less than 15 minutes. I HIGHLY recommend this business and they will be the only uhaul rental location I use as long as I live in this area!!
Jose R.
I don’t understand why I was charged with 25 U$ for cleaning services. I return the vehicle clean as I received. I have rented this service before and nobody charged me cleaning services before. I am disappointed for this charge.
Lesli O.
Nothing to improve. Everything went smooth.The girl taking care of us was very friendly, and did everything in her power to help us hook up the trailer. Excellent service.
Casey S.
Better corporate staff at head office. The local dealers are grteat, but are often left dealing with the screw ups from regional and head office people that just don't care.
Casey S.
Local dealer was very helpful and knowledgeable. Corporate U Haul staff not so much.
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