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Sweet young lady running store and helpful unlike many locations I've used in the past. i would recommend Young's to all my friends
Mr Young addressed my concerns and I am pleased with u haul now.
Don't send unit out with BALD tires. Check things like the lights one on my hauler fell out.
The young lady was exceptional
Dianna was wonderful
Very helpful and friendly
Dianna Young was very easy to talk to and do business with
Nothing in particular.
First off the guy changed my reservation in the computer. My quote was 315.00. When he ran my card he charged 548.00. I told him that was not what I was told it would be. He said that's what he was charging. I told him I would get with somebody from the place where I made my reservation. Then I paid for a dolly that I didn't get. Claimed he didn't have one. Just a horrible experience and he is very rude.
Nice experience, friendly, and every precaution for covid with masks and sanitizer.
This was my first 4th time renting a u-haul but my first time having to go to this location. It was by far my best experience renting a truck. Dianna Young was very helpful and explained in depth every question I had. I will definitely go.back to this location the next time I need to rent a truck.
When I got there to pick up the truck, I had to put in the same information that I had already put in when I did the online reservation. I'm sure it's for security reasons but it was frustrating to me.
The young lady that was at this location greeted me with a great personality she was truly a awesome person and in hooked the trailer and was so helpful to me!!! Great store!!
Nothing
The inside tires on the back of the truck we're dry rotted and overall needed to be replaced. I sent a message to add a dolly and apparently they were closed and didn't get the memo. I got a call about how we stole a piece of equipment but he wasn't going to call the police and just charge us separate for it when we brought it back. It wasn't a very good experience at all.
Keep up your professional work
Nice friendly location
Youngs is the only place I will use. A good honest and friendly place
The girl here was very helpful. I believe her and her dad run this place and they always give good customer service.
Dianna was so helpful.
The young lady that runs this store is so very helpful . Yes I say use Young's. An asset to U haul
Easy place to do business with. The owners helped me out of a bind. Thank You Youngs
The young man Justin was awesome
very friendly staff and accommodating
Great customer service!
Thanks for great customer service n well-maintained equipment. Will definitely use you again n recommend to everyone.
Everyone was great and it was a good trailer. The only issue is the holes in tie down rails were too small and I could only use bailing twine to secure my load.
The lady who assisted me was very helpful, but it would have been good if she had demonstrated how the ramp worked.
Thank you for your service
It was pouring down rain when I returned my rental and the employee stood in the rain directing me to park the trailer.
Was told the van was full of fuel. I used it for 13.1 miles and when I went to refill the van it took 6+ gallons. Either the van has a fuel leak or it wasn't full to start with.
Well uhaul is loosing a long time customer because the quote for a 2 day rental was excessive to begin with at 2 hondos... Then I did a self checkout option, what a racket, paid online in advance" for confiditiality"(uhauls selling point), went and hooked up the trailer myself no one came out to help. Then when I stopped in the office to let them know and ensure all was good they first said it was not paid for(I disputed), then had to take pictures because they didnt hook it up(joyious waist of time), then they charged me another $20! This is just enough to inspire this long time uhaul customer (been using them since I was stationed in California and Virginia (Texas Veteran) whilst active Marine over 20 years ago) to go buy my own trailer with tandem axles...
Nothing every thing was great
All good
Our first reservation was made through U Haul . After driving 40 miles we were told that the trailer was not available and not due until the next morning. They helped us find a more expensive option in Nederland and everything was ok there.
Very friendly and helpful very nice experience
The ratchet mechanism for the hold down straps on the auto transport need to be lubricated. They are very difficult to use. I have rented this trailer before and it has always needed lubricating. Very hard to use.
Great great customer service and they were fast to get me out and on the road.
The truck had leaks and got my stuff soaked just after being flooded I had to deal with it again my stuff got ever more damaged , plus you want to change me 25.00 to clean it! Not happy
Great customer service !!! I'll be back to rent from here in the future! Very friendly & had equipment we ordered ready to go!
The app made it fast and stream line for pick up and drop off.
Extremely customer centric approach by Ken. He was too helpful and an amazing person who helped me even on a holiday. Thanks Ken for all your help.
everything was awesome
Thank you for exceptional customer service
The Youngs did an excellent job of taking care of their customers! We knew we were in good hands and appreciated them going above and beyond to help our move go smoothly! They did an excellent job and I recommend them as your first call - they will take care of you! Thank you!!
The lady who helped me was very nice and helpful and and .ade the drop off process very quick
The check in process was frustrating. They had my time wrong and it took 2 calls to the UHaul customer service to fix it. It added 30 mins to my trip to get the truck. So that was frustrating. The truck leaked on my boxes that night during a rain storm. But overall, I was satisfied.
Same complaint. Just does not apply to this location because they did not start our contract with us. I am not happy about being charged for mileage overage when the original drop off location was incorrect. I feel very taken advantage of and will not be using U-Haul any further.
The initial drop off location on the contract was incorrect. Had to call the location and they told me they were not accepting uhaul drop off and directed me to the Spurlock Rd drop off location
Diana is a wonderful manager, perfect experience in my stressful move.
absolutely one of the best rental experiences ive ever had!
The battery died twice, and the fuel cap was broken.
Youngs looked after me very well with my move from Canada to Texas, and once again their service for a local one day rental was excellent.
