Comentarios de los clientes para Youngs Tobacco 2

Justin was very helpful

Easy place to do business with

Owner and staff went above and beyond for me.

Dianna went out of her way to help me. She made sure everything was hooked up properly and explained everything to make sure I understood. Great location!!!!!

This location went way aboveboard to make my moving experience good. Unlike most locations Young's knows what they are talking about and helps you out of a bad situation. Thank You for locations like this that stand above the rest.

The station where we picked up the U-Haul was not clean and the personal wasn't knowledgeable about what to do with the signing out of the truck and paper work. It took 30 mins to get us out the door and then wanted to charge for services that were not necessary.

made a bad situation from the renting location good. Thank You Dianna and Mr. Young

Fast and friendly, would recommend

Good service and convenient location

The young lady at this location was very helpful and courteous

No problems, good service

Dianna was wonderful

Personal very knowledgeable

Thank You Dianna for your help getting me on the road

Dianna was so friendly and helpful even though she is pregnant

great service and friendly

Dianna was very helpful

The gentleman who assisted me was extremely helpful!! He walked me through check in and his kindness calmed my otherwise exhausting weekend. I moved to Texas from Mississippi and he made me feel welcomed!! I was completely satisfied with his service! 5 stars for sure!

Sweet young lady running store and helpful unlike many locations I've used in the past. i would recommend Young's to all my friends

Mr Young addressed my concerns and I am pleased with u haul now.

Don't send unit out with BALD tires. Check things like the lights one on my hauler fell out.

The young lady was exceptional

Dianna was wonderful

Very helpful and friendly

Dianna Young was very easy to talk to and do business with

Nothing in particular.

First off the guy changed my reservation in the computer. My quote was 315.00. When he ran my card he charged 548.00. I told him that was not what I was told it would be. He said that's what he was charging. I told him I would get with somebody from the place where I made my reservation. Then I paid for a dolly that I didn't get. Claimed he didn't have one. Just a horrible experience and he is very rude.

Nice experience, friendly, and every precaution for covid with masks and sanitizer.

This was my first 4th time renting a u-haul but my first time having to go to this location. It was by far my best experience renting a truck. Dianna Young was very helpful and explained in depth every question I had. I will definitely go.back to this location the next time I need to rent a truck.

When I got there to pick up the truck, I had to put in the same information that I had already put in when I did the online reservation. I'm sure it's for security reasons but it was frustrating to me.

The young lady that was at this location greeted me with a great personality she was truly a awesome person and in hooked the trailer and was so helpful to me!!! Great store!!

Nothing

The inside tires on the back of the truck we're dry rotted and overall needed to be replaced. I sent a message to add a dolly and apparently they were closed and didn't get the memo. I got a call about how we stole a piece of equipment but he wasn't going to call the police and just charge us separate for it when we brought it back. It wasn't a very good experience at all.

Keep up your professional work

Nice friendly location

Youngs is the only place I will use. A good honest and friendly place

The girl here was very helpful. I believe her and her dad run this place and they always give good customer service.

Dianna was so helpful.

The young lady that runs this store is so very helpful . Yes I say use Young's. An asset to U haul

Easy place to do business with. The owners helped me out of a bind. Thank You Youngs

The young man Justin was awesome

very friendly staff and accommodating

Great customer service!

Thanks for great customer service n well-maintained equipment. Will definitely use you again n recommend to everyone.

Everyone was great and it was a good trailer. The only issue is the holes in tie down rails were too small and I could only use bailing twine to secure my load.

The lady who assisted me was very helpful, but it would have been good if she had demonstrated how the ramp worked.

Thank you for your service

It was pouring down rain when I returned my rental and the employee stood in the rain directing me to park the trailer.

Was told the van was full of fuel. I used it for 13.1 miles and when I went to refill the van it took 6+ gallons. Either the van has a fuel leak or it wasn't full to start with.

Well uhaul is loosing a long time customer because the quote for a 2 day rental was excessive to begin with at 2 hondos... Then I did a self checkout option, what a racket, paid online in advance" for confiditiality"(uhauls selling point), went and hooked up the trailer myself no one came out to help. Then when I stopped in the office to let them know and ensure all was good they first said it was not paid for(I disputed), then had to take pictures because they didnt hook it up(joyious waist of time), then they charged me another $20! This is just enough to inspire this long time uhaul customer (been using them since I was stationed in California and Virginia (Texas Veteran) whilst active Marine over 20 years ago) to go buy my own trailer with tandem axles...

Nothing every thing was great

All good

Our first reservation was made through U Haul . After driving 40 miles we were told that the trailer was not available and not due until the next morning. They helped us find a more expensive option in Nederland and everything was ok there.

Very friendly and helpful very nice experience

The ratchet mechanism for the hold down straps on the auto transport need to be lubricated. They are very difficult to use. I have rented this trailer before and it has always needed lubricating. Very hard to use.

Great great customer service and they were fast to get me out and on the road.

The truck had leaks and got my stuff soaked just after being flooded I had to deal with it again my stuff got ever more damaged , plus you want to change me 25.00 to clean it! Not happy

Great customer service !!! I'll be back to rent from here in the future! Very friendly & had equipment we ordered ready to go!

The app made it fast and stream line for pick up and drop off.

Extremely customer centric approach by Ken. He was too helpful and an amazing person who helped me even on a holiday. Thanks Ken for all your help.