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Greg L
Customer Reviews for Yogi Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like the people there were and location awesome and I will recommend it. I’m going to use the truck two more times in the future.
ISMAEL LThe 1200 w blue ridge Dr Greenville location I was sent to was horrible. The trailer was not available,because the previous customer did not return it. I waited 4 hours for the trailer and it did not come. I asked Hector the manager to look for a another location and he said there were no trailers available. I looked on line and found trailers available in Mauldin. I pressed him to call and finally I was able to leave. This added 5 hrs to my trip.
Angel GGreat experience
Andrew KVery pleased with entire experience
Edward PFriendly prompt service
Frank CU Haul truck was fine. Yogi’s is basically a head shop. Lots of shady characters drifting in and out of the parking lot, store is illegally selling Delta 8, 9.
Travis RKept having problems getting through the rental process. The clerk in the store said that everything was already rented. Then she said that I would have to rent the truck on the U-Haul website. Started the online process only to be sent to an advertisement for a mobile H-Haul app just as I was about finished putting in my payment information. After a call to the toll free line. I had to speak to two different persons to get a reservation number. Once I had a reservation number I went back into the building to get the truck only to be told that my card I was using would not go through and that it was a computer problem. After nearly 35 minutes in the rental office another clerk came in and processed card with no problems. The truck was reserved at 1:45PM. I finally left the rental place at 2:50PM.
HARRY FDropping off the U-haul truck wasn't as harrowing as the pick-up disaster. However, we were dreadfully concerned that it would also be a disaster, since we had NO LUCK with the U-haul app when we were picking up the truck. Luckily the app worked this time so that we could drop off the truck after hours. It took about 15-20 minutes to follow all of the instructions in the app, take all of the photos, and finalize the charges. I still feel that we are due a refund for the APPLIANCE DOLLY, that was only a regular dolly (we did not need a regular dolly, because we already had 2 of them.)
raymond vVery helpful and friendly staff. An overall great experience!
Wilson CIt would be helpful if furniture blankets and hand trucks were placed in the Uhaul before it is picked up.
Amy PEverything was great.
Robert SThey were closed when I dropped off my trailer, so I can't give rating on personnel.
David FI was told the key had to be put in the ignition in a very specific way in order to start the truck. After multiple tries I had to go get the attendant to help me. After driving for a while it became clear the brakes, transmission and steering was bad. After reaching my destination I shut the truck off while my furniture was loaded. When I went to start it, it would not start. It took over 15 minutes of attempts, while trying to get road side service before it finally started. When I returned the truck I told the woman at the counter this truck is dangerous and needs to be taken out of commission she told me it wasn't their problem, contact UHaul. I did. I filed a complaint. When looking at reviews, I see this truck has been reviewed before but is still being used. The truck also has significant damage to the right headlight area as well as damage around the truck box. Hopefully between my complaint and this review, something will be done.
Cindy JWhen I made my reservation I did not take insurance. When I returned the truck I was charged without my consent.
ADILSON AThey were very helpful and made everything easy.
Gary SThe vehicle had prior damage to the side & front end. The truck’s alignment was out bad, always pulling to the right. The key had to be held just right to start. The items the previous driver used were still in the back. Business owner didn’t seemed to concerned. This vehicle should be repaired & I should get a partial refund as I couldn’t get another truck. I like UHaul. We’ve rented three times in the last month. Just a bad rental experience this time for the money we paid.
Billie WIt’s not the location. The uhaul system over charged me double what I actually drove. And uhaul won’t get back to me when I submitted asking for help
Trace EI need my receipt. Huge price difference
Demetrius SEverything was great
JOHN FHe was supposed to be open according to the site. He was not, also I called and left a message telling him what time I would be there, it was a trailer so I needed help. He never returned my call to say he wouldn’t be open or anything like that. I’m very disappointed
Colleen FThe drop off location was different than my original chose during my online reservation. No complaints, other than the online reservation process.
Tab CHe really rude & disrespectful
LaBrisha WNone
Jimmy GThe location I rented the truck did have it, they sent me to other location. The AC for the truck I rented didn’t work. The guy didn’t even try to help me by finding another truck or calling UHUAL. He was very rude and told me.. it’s all we have if you don’t like it I will return your money
Yrene PNothing.
Robert CI was highly I’m displeased with my experience, I moved out of state and the truck that they gave me was not clean and it was very outdated. The truck had over 161,000 miles and it drove terribly. The air barely worked in the truck and I struggled to figure out how to turn the headlights on because the truck is so outdated. There was so much play in the steering wheel. I did not whatsoever feel comfortable driving this truck. Not to mention I was told that I had the truck on a two day rental. I reserved the truck for 48 hours and pick the truck up at 12:45 on Thursday, August 10 and was told it was scheduled to be brought back at 12:45 on August 13 which would be two days however when I brought the truck back at 9:30 AM. I was charged for a third day when I only have the truck for two days. I am highly disappointed in this company and they should never rent trucks again it was a terrible experience. The truck was filthy, and it had a putrid smell I do not recommend anybody to ever book the company, and I for sure will never book a U-Haul from this company again.
Justin HClean trucks up and take care them more
Rodney GVery understandable…
OTIS MVery understandable….
OTIS MWindshield was nasty. I could barely see out of it. I used windshield wiper and water couldn’t clean it. Didn’t love the service, didn’t wNt to help me.
DEBRA BThey were really helpful and very friendly
Moises APick up no problem , drop off the lady was very rude and I basically had to get the miles for her and again very rude un professional please don’t use this place
EZEQUIEL ROnly because I use the over night drop box for this location.
Charles Tyou double charged me
Erika BThe workers were rude. The key to the uhaul had to be pulled out a little to start the truck. It was very touchy. When I returned it they wouldn't tell me how much I would be charged. Overall the place was very trashy. I will never get a U-Haul here again.
Kirby BThe man who rented the truck out to me was a very nice guy and his customer service was great! However, The truck was given to me with duct tape on the mirror and the mirror could not be adjusted because of that which is a safety hazard and when I returned the truck, I didn’t quite understand the return/check out process because I didn’t realize at first I could do it online and the lady treated me like I was completely stupid because I didn’t quite understand what she had asked me the first time. She needs to learn how to talk to people nicely and with respect and courtesy and she didn’t have that at all. It was like that with her the second I walked in to turn in the keys.
dylan pEverything was great
CARL MThe uhaul needs a tune up bad. It was horrible to drive
Stacy GVery happy.
Larry CClean behind each customer even though they may say it's clean... My truck was muddy it still had trash and furniture from the previous renter. Customer service should be better the store owners are not polite or friendly.
Kidra TI was able to book this location for 8am on a Saturday when they dont open until 9am so we were 45 minutes early. The guy behind the counter said he sent me an email saying 9am but that was false. I shouldn't have had the option for an 8am pickup when they open at 9. Might want to look into gettint that looked at so it doesnt happen to someone else.
Greg CThere were smaller and less expensive trucks available but the website only let me reserve the big ones
Christopher HGreat Service Easy In & Out. With a gas Station too to fill up.
Jigar PMirrors need to be fixed.
Stephanie NNice people
JOSHUA KRated this location high however I had little interaction. It appeared to be a good place and the personnel were attentive to my concerns about the non functioning trailer brakes.
Michael MDo NOT use this location. The owners and staff are highly unprofessional, demeaning, and disrespectful. This location needs to be fully investigated. It seems as if this location is taking advantage of self-checkin customers and discriminating. Despite being calm, respectful, and patient, the representative continued to provoke and escalate the situation and eventually resulted in the woman full out yelling in front of other uhaul customers and calling my husband an idiot. They pretend to be ignorant to how the system works and act is if they don’t rent uhaul’s and act like they don’t see your reservation, and say they don’t have your truck. We were given so many lies and excuses by these individuals all while on the phone with Uhaul reps who were doing all they could to help and resolve the issue but the simple fact is the owners didn’t want a resolution. They didn’t want to give us the keys or issue a refund because they didn’t care. They had our money and for whatever reason they did not want us using that truck. To make matters worse, she and her ( assuming husband) had a small marital spat in front of everyone as he attempted to force her to be submissive and quiet. For over an hour I had to sit and be disrespected and lied to repeatedly. Lies that didn’t even make sense, because they refused to give us the keys to the truck or reverse the dispatch so we could leave and rent from somewhere else. Do NOT rent from here. It’s nearly impossible to get a resolution, they will essentially steal your money and insult you while doing it. We PAID and followed the rules and guidelines and did nothing wrong. As a customer, I am offended. We were insulted and disrespected for over an hour by a business we PAID for a service. The entire interaction from start to finish was a complete disturbing disaster. There is a flaw in the system that’s allowing these individuals to make it a nightmare for customers to rent a truck. Had not I had the patience, diligence, and consistency to call uhaul repeatedly asking for help, I would’ve been out of my money. Even down to leaving this review, that store has found a way to be dishonest. They removed my contract so I couldn’t leave a review on the app so guess what I called Uhaul. Improve by discontinuing the partnership with yogi foods. They make uhaul look awful. Would NOT recommend.
kaledria cThe oil life went down to 0 percent when we were driving. I don't know if it needed an oil change or if the service dept. didn't reset the oil life.
Elizabeth MI want to talk to someone about my extremely disappointing experience with UHaul corporate.
Adam FSweep out the back of the trucks
Danica SVery friendly and helpful
Dealena KThe day that I rented the truck they said I had five days then when I went and picked the truck up they said I had four days so I picked it up on Tuesday at 9 o’clock. They said I had to have it back on Friday at 9 o’clock, well that’s three days so I think you owe me some of my money back
Alan VOver charged
ATAVIA M