Customer Reviews for Yelm Storage
(U-Haul Neighborhood Dealer)

1,541 reviews

11321 Bald Hill Rd SE   Yelm, WA 98597

(360) 458-1860

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(360) 458-1860

11321 Bald Hill Rd SE
Yelm, WA 98597

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY STERRETT 
Rating:
5.0

Very friendly, very helpful, great experience with Larry

Doug Lyle 
Rating:
5.0

Larry was excellent and accommodating. Would definitely recommend this location to others.

randy thomas 
Rating:
5.0

Wow, the best service yet from a Uhaul rental establishment! 5 ☆'s!!! Highly Recommended!!!

Philip Akeo 
Rating:
5.0

Customer did not leave a comment.

Wesley Coble 
Rating:
5.0

Great customer service. Did not have a reservation but both gentlemen were very helpful and got me the trailer I needed. Awesome job and will definitely use this location again.

Michael Wisniewski 
Rating:
3.0

Customer did not leave a comment.

Robert Christmas 
Rating:
4.0

My only complaint is that I booked my reservation over a week out and the day before received a voicemail for the wrong sized truck. I did not get the truck I reserved as they were out of it. Did not have to pay anything extra besides the extra fuel used by driving the bigger rig.

Clarissa Springer 
Rating:
5.0

Great service

Wayne Beck 
Rating:
4.0

Always have Larry manage the order. He's delightful!

Elinor Ottey 
Rating:
4.0

Customer did not leave a comment.

Terrance Corey 
Rating:
5.0

Always great dealing with this place. Great service and easy access.

Travis Domser 
Rating:
5.0

Customer did not leave a comment.

Jory Mezen 
Rating:
5.0

Customer did not leave a comment.

Chrystal Angotti 
Rating:
4.0

Customer did not leave a comment.

Ronda Bean 
Rating:
5.0

Customer did not leave a comment.

Janetta Smith 
Rating:
5.0

Customer did not leave a comment.

Anna Batie 
Rating:
5.0

Customer did not leave a comment.

Mary Phillips 
Rating:
3.0

Prices are ridiculous.

Errol Brooks 
Rating:
5.0

Customer did not leave a comment.

John Kozak 
Rating:
5.0

Always a great place to drop off.

Travis Domser 
Rating:
5.0

This Uhual site will always get my business when I need a truck. Always courteous and professional and fun to talk too

Herbert Guches 
Rating:
5.0

Customer did not leave a comment.

Jacqueline McAuley 
Rating:
5.0

Nothing. You have friendly staff.

Theresa Christopher 
Rating:
5.0

Customer did not leave a comment.

Jay Gibb 
Rating:
4.0

Customer did not leave a comment.

Isaac Amoh 
Rating:
5.0

Always great service highly recommend to friends that have uhaul needs

Paul Ward 
Rating:
5.0

Customer did not leave a comment.

Gary Timblin 
Rating:
3.0

The people at the facility were very kind and helpful.

Donna glatt 
Rating:
5.0

Customer did not leave a comment.

Michael Maddock 
Rating:
5.0

Customer did not leave a comment.

CAROLE PAGELS 
Rating:
5.0

Customer did not leave a comment.

Sarah Conwell 
Rating:
5.0

Customer did not leave a comment.

Dennis Tutewiler 
Rating:
5.0

Customer did not leave a comment.

Brad Hupy 
Rating:
5.0

Customer did not leave a comment.

PATRICK DE BURGH 
Rating:
3.0

Customer did not leave a comment.

Timothy Sutliff 
Rating:
5.0

Always a great expieriance!

Tracie Johnson 
Rating:
4.0

Love the staff and the can do attitude.

MICHAEL STEWARD 
Rating:
5.0

Customer did not leave a comment.

Kelly Holman 
Rating:
5.0

Excellent service. Very professional, offered additional services, and very friendly. Highly recommend!

Holly Grubbs 
Rating:
3.0

Customer did not leave a comment.

Jamie Funk 
Rating:
5.0

Was very picky on the gas line to how full it should be. Otherwise all was fine. Uhaul company needs to give more days without charge. Some people like to vacation along their way while moving. I hate putting the pedal to the metal to meet deadlines. I felt rushed.

Sheila Polaschek 
Rating:
3.0

Everything went smooth until returning. Filled tank past line where it was at pickup, but UHaul tried dispute 1/16 of a gallon. With such a terrible gauge there is no true way to measure in 1/16th. Felt as if UHaul was trying to get overfilled on gas by overstating original gas level in order to get extra gas out in tank. Other than that the experience was ok. Team there were business focused, liked to blame UHaul for any issues of choices they would choose to say or do, and were less than friendly. Would I go back? Maybe if nothing else close didn’t have needed rental.

Gene Boyington 
Rating:
5.0

Customer did not leave a comment.

Diane Smith 
Rating:
5.0

These guys are the best!

Siaosi Sea Jr 
Rating:
5.0

Customer did not leave a comment.

CHARLES WALLACE 
Rating:
5.0

I have used U-Haul a few times this year, and this location had the best service. I was given far more information here, and the two men were complete professionals. Nothing to improve here!

Christine Granquist 
Rating:
5.0

The two people at this location were wonderful. I appreciate their assistance.

Ginger Travis 
Rating:
5.0

No suggestions. Everything was well done, particularly the preparatory videos on how to secure loads on trailers. Much appreciated.

steve forte 
Rating:
5.0

The gentlemen I spoke with and who checked me out and then back in was wonderful. Very nice, and efficient.

Dennis Gubser 
Rating:
4.0

Customer did not leave a comment.

Branden Stiers 
Rating:
4.0

very accomodating

john kozak 
Rating:
4.0

Even though I had filled everything out online and had a confirmation#...They still had issues when helping me at the site...took an extra 30 minutes to get everything straightened out...

Donald Zimmerman 
Rating:
3.0

Customer did not leave a comment.

Mario Ciaparrone 
Rating:
5.0

Customer did not leave a comment.

Jesse Gold 
Rating:
5.0

I can't think of any, everyone friendly, effecient, supportive, very fast service, thank you

james taylor 
Rating:
5.0

Customer did not leave a comment.

Adam Geer 
Rating:
3.0

Customer did not leave a comment.

BILLY RAY ASHE 
Rating:
3.0

Check out equipment including gas tank

jennifred parrack 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOWNING 
Rating:
5.0

Larry Feldman is a great representative of U Haul. Highly recommend!

Thomas Alig 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE FELDMAN 
Rating:
5.0

Customer did not leave a comment.

dee dee peyton 
Rating:
5.0

Wonderful experience! Would definitely rent from these guys again!

ASHLEE TARBOX 
Rating:
5.0

Customer did not leave a comment.

William Hermsmeier 
Rating:
4.0

Customer did not leave a comment.

rona reinsch 
Rating:
4.0

Customer did not leave a comment.

Scot Calkins 
Rating:
5.0

Experienced owner who gets things done and is very helpful and polite.

CHELSEA ROGERS 
Rating:
5.0

Customer did not leave a comment.

Chris Ward 
Rating:
3.0

I thought I had my reservations set and then was charged way more then I thought. I will never use this online service again. We are military and I expected to pay just the rate I reset online and I paid double. Never again.

Pauline Muna 
Rating:
5.0

Attendant was very nice and knowledgeable explained everything perfectly!

mark mcnown 
Rating:
5.0

I love Larry and George thru are great guys to deal with! 10 out of 10

Lena Boccellato 
Rating:
5.0

Customer did not leave a comment.

Sage Ehrlick 
Rating:
5.0

Customer did not leave a comment.

Christopher Howard 
Rating:
5.0

Customer did not leave a comment.

Sage Ehrlick 
Rating:
2.0

Small space. He was grumpy. Not clean. Waited 10 minutes. It took 15 minutes to check out truck. The office was cluttered through out the office.

Rosalind Larrison 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CONNER 
Rating:
5.0

Customer did not leave a comment.

Hunter Dickson 
Rating:
5.0

well done - spot on!

LAWRENCE FELDMAN 
Rating:
5.0

Customer did not leave a comment.

Greg Evershed 
Rating:
4.0

Customer did not leave a comment.

teresa rolfe 
Rating:
4.0

Customer did not leave a comment.

Teresa Rolfe 
Rating:
5.0

Customer did not leave a comment.

David Ray 
Rating:
3.0

The staff were knowledgeable, quickly and expertly connecting the trailer to my vehicle, and doing all the proper checks. Staff members were rude to each other and unfriendly to myself and other customers throughout the morning interaction. If staff do not wish customers to come in the door at 8:55, they shouldn’t have the door unlocked and then inform customers that they are too early. Staff also should not be complaining about policies in front of customers. Staff were in much better spirits upon drop off. Equipment worked well and Jon was completed, so that was awesome.

Catherine Behrenst 
Rating:
5.0

Everything was exceptional. Fast courteous service. Great people!

JAMES MATELJAK 
Rating:
5.0

Customer did not leave a comment.

CHARLES WONG 
Rating:
5.0

Customer did not leave a comment.

Michael Hayes 
Rating:
4.0

Customer did not leave a comment.

Hunter Medley 
Rating:
5.0

Calm quick and friendly location. I have rented here a few times and will continue to. Easy process for in and out service. And very painless. Ty to the people running this location.

Charles Rice 
Rating:
5.0

Customer did not leave a comment.

Todd Valentine 
Rating:
5.0

The 2 gentlemen that work there are awesome…friendly , professional, and efficient. Would recommend this location to anyone in that area looking for a U-Haul

BEN ROSENTHAL 
Rating:
5.0

Customer did not leave a comment.

Jeff Levinson 
Rating:
5.0

Customer did not leave a comment.

David Krause 
Rating:
5.0

Quick friendly service as our location in Roy was closed for the day

Barbara conrad 
Rating:
5.0

Customer did not leave a comment.

Denbie Dreher 
Rating:
5.0

Customer did not leave a comment.

Brandi McDonough 
Rating:
1.0

Customer did not leave a comment.

emly bracy 
Rating:
5.0

Customer did not leave a comment.

EDWARD LEIKAM 
Rating:
5.0

Customer did not leave a comment.

Kaye Anderson 
Rating:
5.0

Customer did not leave a comment.

Jesse Lambert 
Rating:
5.0

Wonderful staff.

DONNA KOWALSKY  |  Overall Experience 
Rating:
5.0

Will recommend to friends in the area. Oh and reasonably priced too!

Patrick Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Gill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clinton Farmer  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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