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ANTHONY STERRETT
Customer Reviews for Yelm Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, very helpful, great experience with Larry
Doug LyleLarry was excellent and accommodating. Would definitely recommend this location to others.
randy thomasWow, the best service yet from a Uhaul rental establishment! 5 ☆'s!!! Highly Recommended!!!
Philip AkeoGreat customer service. Did not have a reservation but both gentlemen were very helpful and got me the trailer I needed. Awesome job and will definitely use this location again.
Michael WisniewskiMy only complaint is that I booked my reservation over a week out and the day before received a voicemail for the wrong sized truck. I did not get the truck I reserved as they were out of it. Did not have to pay anything extra besides the extra fuel used by driving the bigger rig.
Clarissa SpringerGreat service
Wayne BeckAlways have Larry manage the order. He's delightful!
Elinor OtteyAlways great dealing with this place. Great service and easy access.
Travis DomserPrices are ridiculous.
Errol BrooksAlways a great place to drop off.
Travis DomserThis Uhual site will always get my business when I need a truck. Always courteous and professional and fun to talk too
Herbert GuchesNothing. You have friendly staff.
Theresa ChristopherAlways great service highly recommend to friends that have uhaul needs
Paul WardThe people at the facility were very kind and helpful.
Donna glattAlways a great expieriance!
Tracie JohnsonLove the staff and the can do attitude.
MICHAEL STEWARDExcellent service. Very professional, offered additional services, and very friendly. Highly recommend!
Holly GrubbsWas very picky on the gas line to how full it should be. Otherwise all was fine. Uhaul company needs to give more days without charge. Some people like to vacation along their way while moving. I hate putting the pedal to the metal to meet deadlines. I felt rushed.
Sheila PolaschekEverything went smooth until returning. Filled tank past line where it was at pickup, but UHaul tried dispute 1/16 of a gallon. With such a terrible gauge there is no true way to measure in 1/16th. Felt as if UHaul was trying to get overfilled on gas by overstating original gas level in order to get extra gas out in tank. Other than that the experience was ok. Team there were business focused, liked to blame UHaul for any issues of choices they would choose to say or do, and were less than friendly. Would I go back? Maybe if nothing else close didn’t have needed rental.
Gene BoyingtonThese guys are the best!
Siaosi Sea JrI have used U-Haul a few times this year, and this location had the best service. I was given far more information here, and the two men were complete professionals. Nothing to improve here!
Christine GranquistThe two people at this location were wonderful. I appreciate their assistance.
Ginger TravisNo suggestions. Everything was well done, particularly the preparatory videos on how to secure loads on trailers. Much appreciated.
steve forteThe gentlemen I spoke with and who checked me out and then back in was wonderful. Very nice, and efficient.
Dennis Gubservery accomodating
john kozakEven though I had filled everything out online and had a confirmation#...They still had issues when helping me at the site...took an extra 30 minutes to get everything straightened out...
Donald ZimmermanI can't think of any, everyone friendly, effecient, supportive, very fast service, thank you
james taylorCheck out equipment including gas tank
jennifred parrackLarry Feldman is a great representative of U Haul. Highly recommend!
Thomas AligWonderful experience! Would definitely rent from these guys again!
ASHLEE TARBOXExperienced owner who gets things done and is very helpful and polite.
CHELSEA ROGERSI thought I had my reservations set and then was charged way more then I thought. I will never use this online service again. We are military and I expected to pay just the rate I reset online and I paid double. Never again.
Pauline MunaAttendant was very nice and knowledgeable explained everything perfectly!
mark mcnownI love Larry and George thru are great guys to deal with! 10 out of 10
Lena BoccellatoSmall space. He was grumpy. Not clean. Waited 10 minutes. It took 15 minutes to check out truck. The office was cluttered through out the office.
Rosalind Larrisonwell done - spot on!
LAWRENCE FELDMANThe staff were knowledgeable, quickly and expertly connecting the trailer to my vehicle, and doing all the proper checks. Staff members were rude to each other and unfriendly to myself and other customers throughout the morning interaction. If staff do not wish customers to come in the door at 8:55, they shouldn’t have the door unlocked and then inform customers that they are too early. Staff also should not be complaining about policies in front of customers. Staff were in much better spirits upon drop off. Equipment worked well and Jon was completed, so that was awesome.
Catherine BehrenstEverything was exceptional. Fast courteous service. Great people!
JAMES MATELJAKCalm quick and friendly location. I have rented here a few times and will continue to. Easy process for in and out service. And very painless. Ty to the people running this location.
Charles RiceThe 2 gentlemen that work there are awesome…friendly , professional, and efficient. Would recommend this location to anyone in that area looking for a U-Haul
BEN ROSENTHALQuick friendly service as our location in Roy was closed for the day
Barbara conradWonderful staff.
DONNA KOWALSKY | Overall ExperienceWill recommend to friends in the area. Oh and reasonably priced too!
Patrick Jackson | Overall Experience