Comentarios del cliente para Yankee Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Yankee Self Storage

Grado total:

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POCUMTUCK V.
Grado:

Could have used a quick vacuuming

Edward N.
Grado:

very pleasant experience. Sales person was super helpful to me, understanding my needs.

Caroline F.
Grado:

El cliente no dejó un comentario.

Andrey U.
Grado:

El cliente no dejó un comentario.

Mari C.
Grado:

El cliente no dejó un comentario.

Matthew H.
Grado:

Service was very friendly, listened to want I needed the uhaul for and offered suggestions to make the move easier.

Laura H.
Grado:

El cliente no dejó un comentario.

William T.
Grado:

Person at pickup was somewhat rude. I called the next day to make sure that the truck was fine since I had to leave the keys in it unlocked, the person on the phone was extremely rude.

Kathleen W.
Grado:

Have the truck ready for pickup. Vehicle had to be brought to the site and snow cleaned off. Old leaves left in the truck bed

Joudy Ann D.
Grado:

I had a $11 charge added to my file which was not selected at the time of my online booking. I am very upset that it was added with out my being aware.

POCUMTUCK V.
Grado:

El cliente no dejó un comentario.

victor M.
Grado:

El cliente no dejó un comentario.

Chad G.
Grado:

El cliente no dejó un comentario.

Charlotte D.
Grado:

El cliente no dejó un comentario.

Debra C.
Grado:

Excellent all around, can’t think of a thing.

Stephen S.
Grado:

El cliente no dejó un comentario.

phil A.
Grado:

El cliente no dejó un comentario.

Jonathan T.
Grado:

Rude staff, filthy vehicle. Staff was late to arrive to turn over vehicle and didn't even apologize, was texting while going through sign-in process with me, pricing system was not properly explained so later when I received my invoice I did not know why I was being charged for some things I was not told about. They also parked their own vehicle in such a way that it was extremely difficult to get the Uhaul van I rented out of the parking area. Furthermore, the van was completely disgusting - the floor was covered with dust and debris, and there were still some items that belonged to the previous renter inside, such as empty potato chip bags, dirty socks, and old cardboard. Can't believe I spent money on this.

Tom N.
Grado:

Fast service

tammy P.
Grado:

El cliente no dejó un comentario.

Martha S.
Grado:

Keep up good work.

Kim T.
Grado:

El cliente no dejó un comentario.

Elliott F.
Grado:

Super easy process from start to finish!

Paul M.
Grado:

You are well versed on your Trucks Very Happy with Service Thanks

Oliver W.
Grado:

El cliente no dejó un comentario.

Stephen C.
Grado:

El cliente no dejó un comentario.

Richard D.
Grado:

El cliente no dejó un comentario.

Ted M.
Grado:

Easy access off highway.

Laura B.
Grado:

Staff was great and very helpful

Holly S.
Grado:

don’t advertise under $20 on the side of the truck and charge $35 +gas. home depot is the better deal.

Julie S.
Grado:

El cliente no dejó un comentario.

Cathy G.
Grado:

Jessica did a terrific job. She is professional and knows her business

Micah W.
Grado:

El cliente no dejó un comentario.

Brendan W.
Grado:

El cliente no dejó un comentario.

Julia K.
Grado:

The woman who helped me make the reservation and assisted me with pick-up was amazing. She was so knowledgeable and helpful and friendly! However, the vehicle was not very well maintained, it was very hard to get the engine to turn over and made some weird sounds while driving. The ramp did not pull out easily and my partner got badly bruised trying to jimmy it out. Fortunately we were able to successfully move all our stuff without the truck breaking down.

Phil C.
Grado:

There was roadblock and I had to drive 20 miles extra 20 bucks. Told uhaul people but they did not do anything

Honey B.
Grado:

El cliente no dejó un comentario.

victor M.
Grado:

El cliente no dejó un comentario.

Michael E.
Grado:

Beware! This is supposed to be an after-hours drop-off location. After parking the truck I found an old note taped to the door that instructed me to drive the truck to another location to drop it off. This is really rude, and should be unacceptable to U-Haul. There was no way to contact the location, and U-Haul was absolutely no help whatsoever.

Fraser H.
Grado:

El cliente no dejó un comentario.

RUTH G G.
Grado:

El cliente no dejó un comentario.

Armen E.
Grado:

El cliente no dejó un comentario.

Spencer S.
Grado:

The truck smelled like garbage, it wasn't cleaned. I also specifically asked for no CDW coverage, but it was added to my contract without my approval.

Susan D.
Grado:

El cliente no dejó un comentario.

Sheila D.
Grado:

Excellent service!

Kara K.
Grado:

Jessica was is Excellent/amazing employee. I had absolutely no issues and she makes sure your all set with everything and makes things go as smooth as possible.

Gerald F.
Grado:

El cliente no dejó un comentario.

Roxy R.
Grado:

I ordered an appliance dolly to go pick up washer and dryer. When I got to the place I didn't have one. I was unable to get them. I drove 43 miles in empty truck. to return it . What a waste of my time and money. also I have no washer and dryer. Next time don't confirm unless you have whats ordered. Also I wanted a cargo van which they didnt have

Peter J.
Grado:

Customer service was excellent - calm and helpful

Barbara B.
Grado:

Make the travel milage price lower.

Mark B.
Grado:

Have the vehicle I rented on line, at the location the web page said it was at. The Truck had a transmission issue, it wouldn't up shift through the normal progression . and when you touched the brakes the motor over reved up . I'm sure I got horrible MPG due to the bad transmission.

POCUMTUCK V.
Grado:

El cliente no dejó un comentario.

Blake U.
Grado:

El cliente no dejó un comentario.

Sheila D.
Grado:

Excellent service from start to finish. Thank you.

Roxy R.
Grado:

Clear ice off of roof of truck. I could not climb up there.

John A.
Grado:

El cliente no dejó un comentario.

Ekaterina K.
Grado:

El cliente no dejó un comentario.

Candace M.
Grado:

I would recommend yankee self storage to rent a uhaul from. I was able to get everything moved in one shot and the customer service is top notch. I will definitely use this place again if I move in the future.

Cherie M.
Grado:

El cliente no dejó un comentario.

Sue B.
Grado:

Great

Barry B.
Grado:

The truck bed was sandy with debris which I had to clean out before use. The tank, which is supposed to be 3/4 full was less than 3/8.

Karen O.
Grado:

This location was perfect. HOWEVER, I was booked at another location to which I went to pick up and had to be sent to this place. UHaul sucks not to have sent me notice and to continually change pick up and drop off locations.

Dennis S.
Grado:

When equip. is ordered in advance make sure you will have it when customer arrives. Don't tell them upon arrival " we don't have the equip. you ordered". Especially when customer called three days in advance to be sure you will have what was needed after making the reservation a week in advance! Pretty poor customer service!

Catherine F.
Grado:

El cliente no dejó un comentario.

rosemary B.
Grado:

El cliente no dejó un comentario.

POCUMTUCK V.
Grado:

El cliente no dejó un comentario.

Suzette G.
Grado:

El cliente no dejó un comentario.

Cherie M.
Grado:

El cliente no dejó un comentario.

Dennis M.
Grado:

drove an uns safe vechile...

Carl S.
Grado:

Very convenient and helpful.

DAVID B.
Grado:

El cliente no dejó un comentario.

DAVID B.
Grado:

El cliente no dejó un comentario.

Tamara A.
Grado:

El cliente no dejó un comentario.

Zack Z.
Grado:

The owner was really great to work with. I will return!

Tom N.
Grado:

El cliente no dejó un comentario.

Barry B.
Grado:

I don't have a problem with the "Yankee Self Storage", I have a problem with "UHaul". I could not rent a truck from any of the 3 rental locations in Greenfield, MA, the next town east from my residence without signing up with your online website. I am apparently one of the few Americans who own a smart phone, so trying to rent from your "24/7" app for a Sunday move when the businesses are closed, was impossible. Jessica at the "Yankee Self Storage" was kind enough to let me take the truck key on Saturday morning & move the truck to my residence late Saturday afternoon at my convenience for the Sunday move. Every time one of the companies had a truck scheduled in & notified me by email or phone message, by the time that I called back the truck was already reserved & gone, apparently by the online signups. I was ready to change companies when Jessica notified me that a truck that I was interested in was in inventory. I responded as quickly as I could & lucked out. It was a very frustrating venture for me, almost 70 years old with no smart phone. I don't claim to know how you would fix this scenario with someone like me that is not "connected". Best regards, Barry Baldwin bkb1950@yahoo.com

Josh M.
Grado:

Our experience with uhaul today was the worst experience we've ever had with uhaul and will never rent from uhaul ever again and I will be spreading the word about your rental location on social media. The "person in charge at that location" was over 15 min late opening the store and came in smelling like an ashtray. Then after waiting for her to get all set up, she discovered the van at that location was being serviced so we had to go to a different location to pick the van up. Our pick up time was 8:30 and we didn't get our van until after 9:00, which screwed up our schedule. Maybe I'm wrong, but as a manager or "person in charge of that store" should set a better example to other employees by showing up before the store opens so that the doors could open when the opening time is posted right on the store hours sign. All she could say was, "Sorry, things happen." REALLY!!! Oh and the van was gross and smelled like an ashtray as well.

Caroline W.
Grado:

El cliente no dejó un comentario.

Gary P.
Grado:

El cliente no dejó un comentario.

Bart R.
Grado:

Nice people, got in and out quickly, beautiful clean new truck

Robert P.
Grado:

Excellent in every way. The individual I worked with, the van, the price point etc. Great doing business with people and businesses that are well run.

Michael T.
Grado:

Vehicle was overdue for an oil change and was low on washer fluid, otherwise - nice van, perfect for my needs. I would like extend a big thank you to the counter person who handled the rental process - she was personable and professional and obviously knew what she was doing - I was in and out of the store quicker than any other rental experience I have ever had - 100% A+!!!

Michael G.
Grado:

Customer service representative Jessica was an absolute pleasure. Thank you .

Mark H.
Grado:

The radio was terrible. I was not able to hear any station for more than 15-20 minutes that I can typically hear in my own vehicles. The sound itself was not bad considering the acoustics in a cargo van.

Corrinne P.
Grado:

El cliente no dejó un comentario.

Gretchen L.
Grado:

El cliente no dejó un comentario.

Patrick W.
Grado:

El cliente no dejó un comentario.

Cindy Lou L.
Grado:

It was a new Van. Which was wonderful it had 114 miles on it. the only problem is it was covered with mud on the inside of the Van, and in the Cargo area.... Tons of Dirt inside the Van, Mud on the inside of the side doors. We did not do this, It was like that when we took it... and I sent it back to Yankee in the same condition we got it. Dirty/Sandy

Andree C.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

Elizabeth L.
Grado:

El cliente no dejó un comentario.

Shirley S.
Grado:

El cliente no dejó un comentario.

craig B.
Grado:

not charging me more than quoted would help-slow response for credit to credit card-never again

charles E.
Grado:

El cliente no dejó un comentario.

Holly S.
Grado:

Everything went very well, I can't think of any improvements that could've been made.

Marvee A.
Grado:

It was very short notice, so they get big props for being so helpful. The woman was very pleasant. The Transit said it "needs an oil change" and I said it could use a wash, but other than that it ran great and I enjoyed driving it. I'd go there again in a heartbeat!

Terry E.
Grado:

I reserved a 17' truck fro. BILL'S AND HAD TO GO OUT OF MY WAY TO ANOTHER LOCATION TO GET A 15' TRUCK AND HAD TO DRIVE FIRTHER and got no compensation for my inconvenience. Not happy with uhaul at all.

Andrew S.
Grado:

They put a $80 hold on my account and aren’t giving it back to me. They just steal your money

Stacey B.
Grado:

Did everything well to get me thru Mom's move, gave clear recommendations, explanations, instructions, great folks!

Mary P.
Grado:

The inside of the truck cab was dirty.

No reviews have been submitted for this location.

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