Customer Reviews for Xtreme Off Road & Performance
(U-Haul Neighborhood Dealer)

87 reviews

2632 S 6th Ave   Tucson, AZ 85713

(520) 903-0773

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 903-0773

2632 S 6th Ave
Tucson, AZ 85713

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Charged my account more than needed at pick up. Needed to be charged at drop off

Angela Janis 
Rating:
3.0

Customer did not leave a comment.

Justin Murphy 
Rating:
1.0

It’s been a nightmare. I rented the moving vehicle at 12:30 almost 1pm and returned it at 4:30 the same date drove 15.5 miles and went into the establishment returned the key they told Me a receipt would be makes shortly 10 days later i get a call @ 2:02 pm to see when I would be returning the vehicle back!! This was alarming. The main office here in Tucson phone 520 829-5112 promised to call me back and fix the situation. Needless to I never received that call I call them at 5:07 pm and they told me it would be taken care of. Nov 29th I receive a $300+ charge in my American Express card and a receipt stating I used over 200 miles!! I have contacted my credit card company disputing this charge and contacted the same number I called on the 20th and they are supposed to call me back let’s see if they do

Estevan Puentes 
Rating:
1.0

No one available at location. Was on a Monday just before noon. Called Uhaul to close out receipt and they could not reach anyone and finally two days later sent a regional manager to the location. Finally got a receipt in the mail. Also, not intuitive where to part the vehicle and trailer.

Chris Simenson 
Rating:
3.0

Better lighting for night drop-off. Marked parking for drop off. Parking lot littered with project vehicles and a tow truck partially blocking maneuvering area made it more complex than it should have been to return truck. Return key box should also be facing street, and not on the opposite side of the building from the return parking area.

Robert Laity 
Rating:
4.0

Everything went great. Thank you!

Mario Trujillo 
Rating:
3.0

Customer did not leave a comment.

Paul F. Sanchez 
Rating:
3.0

Cannot drop off on Sundays as this location is closed.

Kerry Harthcock 
Rating:
2.0

Customer did not leave a comment.

James O'Donnell 
Rating:
4.0

Customer did not leave a comment.

Hugh Mac Dhubhain 
Rating:
5.0

Customer did not leave a comment.

fransisco estrada 
Rating:
5.0

Customer did not leave a comment.

ADRIAN CERVANTES 
Rating:
3.0

The person who hooked up the tow dolly did not check to ensure the dolly lights worked or show me how to use the dolly wheel strap system. A little safety and customer service is vital.

Richard Werth 
Rating:
3.0

Truck was Great! The tow trailer not so good.when we turned it in they could not believe the car didn't fall off. There were No safety chains on front or back. The ratchets holding the front tire straps are rusted so bad they said they needed to be replaced. The guy who was supposed to show us knew nothing. He said it was the first vehicle he'd loaded. This could have ended in a huge tragedy I need to talk with customer support as it was a very dangerous situation, by the grace of the universe the car did not fail off

Beverly Hess 
Rating:
5.0

Customer did not leave a comment.

paul szabo 
Rating:
3.0

I had to take a little extra time to park the trailer with the worker to his specifications Instead of a quick drop off and go. Besides that, great guy and friendly.

Jacob Glinski 
Rating:
5.0

Customer did not leave a comment.

Alice Lombardi 
Rating:
5.0

Customer did not leave a comment.

Loren Taylor 
Rating:
5.0

Customer did not leave a comment.

Jesus Montano 
Rating:
5.0

Perfection

Philip McCulloch 
Rating:
5.0

Customer did not leave a comment.

Jorge Alvarez 
Rating:
1.0

Customer did not leave a comment.

THEODORE KNIGHT 
Rating:
4.0

The entire crew were great. I would definitely recommend the location to friends and family.

joe nagel 
Rating:
5.0

The only problem was the wrong key was left in the box. But no worries, Uhaul called the store rep and he came in early to get us the correct key! So the best effort was made to correct the error. Very happy with my experience.

Monica Craig 
Rating:
3.0

Customer did not leave a comment.

Staci Thomas 
Rating:
5.0

Customer did not leave a comment.

Tanner Hart 
Rating:
3.0

Customer did not leave a comment.

Jonathon Steigely 
Rating:
5.0

Customer did not leave a comment.

jennifer stevens 
Rating:
3.0

Customer did not leave a comment.

Tyler Hatch 
Rating:
5.0

Customer did not leave a comment.

Elvia Miranda 
Rating:
5.0

Customer did not leave a comment.

Randell Rosado 
Rating:
3.0

Customer did not leave a comment.

Fred Loe 
Rating:
5.0

Best Uhaul I’ve had in a year when I last moved! Actually the guys that work at this shop are really cool and helpful. Highly recommend

Graham Christian 
Rating:
5.0

Customer did not leave a comment.

Michael Snook 
Rating:
5.0

Customer did not leave a comment.

REBECCA SINNERs 
Rating:
1.0

Just awful. Used UHaul many times before with great success but this location is pitiful. Picked up on 24/7 at 6:00 AM. Equipment that I had contracted for not in truck. Had to wait until 9:00 AM opening only to be told they didn't have the equipment and I would have to go with the truck to another location to get the equipment ON MY MILEAGE AND GAS. Incredibly poor customer service, Totally inept, amateurish operation. Cost me the loss of 3.5 hours of moving time.

Ricky Rice 
Rating:
3.0

The young man there was very nice and helpful.

Alicia Rhodes 
Rating:
5.0

Customer did not leave a comment.

Robert Kurtz 
Rating:
5.0

Customer did not leave a comment.

Alan Stewart 
Rating:
5.0

Customer did not leave a comment.

Brian Snider 
Rating:
5.0

Customer did not leave a comment.

Ramon Laguna 
Rating:
5.0

the truck i rented smelled like a cat peed inside bad

Ramon Laguna 
Rating:
5.0

Customer did not leave a comment.

charles handley 
Rating:
3.0

Customer did not leave a comment.

George Williams 
Rating:
1.0

When I pulled up to the location, a man came up to me and told me I’ll take the key. He was not using any type of name tag or uniform to identify him as an employee, and he did not even introduce himself. The only thing he asked me if I had any problems and that I would get a receipt.

Luis Chavez Solis 
Rating:
3.0

Again, our service was GREAT, but the location was in a dirt lot behind a business, a little difficult to find being new in town. The young man who checked us in (Darciel) was super nice, and very professional. I liked him and would do business with him again.

KAREN GREATHOUSE 
Rating:
5.0

I would highly recommend U-haul maintenance thoroughly inspecting all your vehicles to ensure they are road worthy. The truck I had originally picked up was a 26 foot truck and when I got on the freeway it felt as if the right front wheel was going to fall off. It shook violently and I could barely maintain control of the truck. I am a very experienced truck driver but if a novice had been behind the wheel I can’t imagine anyone not causing a severe road accident or even worse. Luckily I was able to return to the original location and the guys there at extreme off road took real good care of me and I was back on the road in no time with a truck slightly smaller but was good enough for what I needed. They did everything they could to take care of a crappy situation.

Fermin Rivera 
Rating:
5.0

Customer did not leave a comment.

sergio sugich 
Rating:
2.0

Tighten all the way

Michael Mateleska 
Rating:
5.0

Customer did not leave a comment.

William Gery 
Rating:
3.0

The truck drove well. It was just not clean on pickup. Someone spilled soda all over the center console and seats, which was not cleaned. The cargo area had numerous screws and dirt. Definitely not clean.

JACOB RIGOLI 
Rating:
5.0

Excellent customer service No improvements needed.

Ozella Thompson 
Rating:
2.0

When opening the trailer at home (I know - my mistake - should have done it at pick-up location), a huge Marihuana stench greeted me. That stench remained throughout my whole trip, even when unloading and returning the trailer. Any police could have stopped me and possibly arrested in states where Cannabis is illegal. Also, trailer was not cleaned. I had to sweep dirt out before I was able to load it. Unfortunately it was already late when I discovered those issues, too late for me to return the trailer as I hit the road very early next morning and had to finish loading preparations. This pick-up place is definitely not recommended, when they continue to hand out equipment in such conditions.

Michael Swieczkowski 
Rating:
5.0

Customer did not leave a comment.

Lincoln Aul 
Rating:
5.0

Customer did not leave a comment.

SHAYNA VERDUGO 
Rating:
5.0

Customer did not leave a comment.

Kelsey Kucera 
Rating:
5.0

Customer did not leave a comment.

Luis Reyes 
Rating:
5.0

Employee that helped me was knowledgeable, helpful and friendly.

David Leach 
Rating:
5.0

Customer did not leave a comment.

Kristy Comacho 
Rating:
5.0

Great cust service, went out of their way to help me and made me feel like they really cared. Highly recommend this store. Thanks for everything guys.

Harris Duratovic 
Rating:
5.0

Omar was fantastic!

Sharon Larsen 
Rating:
5.0

Customer did not leave a comment.

Sandra Wildes 
Rating:
5.0

Customer did not leave a comment.

Leslie Allen Tyree 
Rating:
5.0

Customer did not leave a comment.

GREGORY WATTLETON 
Rating:
5.0

Customer did not leave a comment.

darian guida montano 
Rating:
4.0

Customer did not leave a comment.

JOSHUA BUELL 
Rating:
5.0

Customer did not leave a comment.

Robert Gogan 
Rating:
5.0

The people I dealt with at this location were friendly, helpful, and made the rental process as easy as possible. Thank you!

RICHARD HIGGINSON 
Rating:
2.0

Better train all of your employees! To have to wait until someone who is barely capable to operate the system is unheard-of.

Darryl Davis 
Rating:
5.0

Thank u ...

TRACY LINESES 
Rating:
3.0

Well...the truck was clean and ran. That was a good thing. But as I said when we dropped it off, someone, Had run into the passenger side door. It was very difficult to close tightly.

PETER BUDGE 
Rating:
4.0

Need more comfort in the cab area, not enough leg room, and I’m only five feet four inches.

DANIEL RIEDMILLER 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE LASHBROOK 
Rating:
5.0

Very nice helpful customer service.

MELISSA BIAS 
Rating:
5.0

It was just fine the people there are great.

Ken Hill 
Rating:
5.0

Customer did not leave a comment.

JOSE RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

JOSE RAMIREZ 
Rating:
5.0

My issue is with U Haul itself, not the dealers.. First I get a call telling me my trailer I had reserved at Truck Shop USA in Steven's Point Wi was given to someone else, and I had to drive an additional 70 miles to pick one up in New Lisbon WI. I received a discount, which helped make up for it. However when we hooked up the trailer in New Lisbon, the taillights did not work properly and we had to wait an hour for a mechanic, who was very nice, helpful, and courteous to trace the wiring issue and rewire it. We finished our trip to Arizona without issue, but as he just used electrical tape instead of joining the wire ends properly with appropriate splices, I'd say we were lucky. U Haul needs a documented inspection program to insure the equipment is ready to pickup.

TIMOTHY HAFERMAN 
Rating:
4.0

Customer did not leave a comment.

Phil Younker 
Rating:
5.0

They where amazing and very helpful

CHRISTOPHER CHATFIELD 
Rating:
5.0

Customer did not leave a comment.

JUAN J Gonzalez 
Rating:
5.0

Customer did not leave a comment.

GONZALEZ MPASSI 
Rating:
5.0

Customer did not leave a comment.

Sergio Madrigal 
Rating:
5.0

Quick and easy.

JAROD BROWN 
Rating:
5.0

Customer did not leave a comment.

Lee Kendall 
Rating:
5.0

Customer did not leave a comment.

Autumn Grado 
Rating:
3.0

The person that helped me expected me to unhitch the trailer myself in a dirt lot. He begrudgingly assisted when I had difficulty undoing the tow chain and lifting the hitch.

Thomas Clark 
No reviews have been submitted for this location.

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