Tried the "APP" to pick up at 7:30am. Did not work. I was 2 hours late leaving with Van. Ordered 6 mats, not in van. Van interior was dirty with gravel, I was picking up antique furniture. Wrong key was in lock box. TERRIBLE experience. Customer Service Manager in Windsor was RUDE and hung up on me before conversation was over. 3 calls to customer service could not help me. Very disappointed.Bruce O.
Xtreme Car Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There is no parking lot where you can park your car.Mohammed A.
El cliente no dejó un comentario.Jim R.
the rental was easy, pick up and the return was seamless. great rate.Adella F.
The back of the truck was filthy. Should be swept and kept clean ðŸ§½Bradley M.
El cliente no dejó un comentario.MANUEL D.
Vacuum out vehicle. There were food crumbs all over the cab. Ran out of # of pics to upload. The fact that this basic cleaning wasn't done, I have doubts the vehicle was sanitized.TERESA C.
Nice late model Van. Good on gas. Did the job nicely.FREDERICK G.
El cliente no dejó un comentario.Sebastian P.
El cliente no dejó un comentario.frank C.
El cliente no dejó un comentario.Heather W.
The online pick up service was a bit glitchy and took very long but there was an agent on site that helped me out, he was very friendly and helpfulBernd D.
El cliente no dejó un comentario.CARON F.
Brighter officeDAVID W.
El cliente no dejó un comentario.Marcel D.
Customer service was not good . The man was not politeMAGDALEMA C.
El cliente no dejó un comentario.ROBBIE J.
It would have been a great experience if I could have picked up at the location that I was supposed to and that ALL of the equipment that I had ordered was there when I did pick up the truck.Deborah S.
Very friendly and accommodatingGeorge C.
Location was closed, used the the key drop off box and Uhaul online truck return. I like how you can return a Uhaul so convenniently to many locations. Cannot accurately rate this location as it was closed. Though there was plenty of parking, and the surrounding area was clean.John F.
Although the reservation process was easy I did had to call to confirm changes. This place was extremely negligent to answer the phone which made me extremely nervous on the day of pick up. The person at the counter seemed aloof and disinterested in her job. She was unsure if all items ordered were available.Lillian W.
El cliente no dejó un comentario.Quan N.
All was good. ThanksJohn S.
El cliente no dejó un comentario.Jordan F.
El cliente no dejó un comentario.Mark D.
Location took excellent preventive measure for covid-19.Pierre V.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Neil A.
El cliente no dejó un comentario.Tyler H.
El cliente no dejó un comentario.Taha E.
El cliente no dejó un comentario.Ghasem A.
El cliente no dejó un comentario.Bill B.
Online I requested one furniture dolly and 6 moving blankets and was confirmed for these extra. Upon pick up at rental agency I was advised that these items were not available. Somewhat s an inconvenience as I was expecting these items to help with the moveBlair C.
I ordered my truck for 9am. When I got there their was 3 other people waiting to pick up their truck too. The business was to open at 9am but no one arrived to open the door till 9:15 and it was only a sales man who couldn't help us out. We had to wait for another guy to come which he did at 9:30. By the time I got my truck it was almost 10 oclock and I still had to have it back by 430 even though he had already wasted an hour of my time ..... very upset with Extream car rental in Cambridge !Steven G.
El cliente no dejó un comentario.Hannah I.
The experience was great. I was met with a smile, and walked through the process very professionally. This my second time using this location and will definitely use it again in the future. Gracias.GREG H.
The people at xtreme truck rentals need to get their act together. They demonstrated a lack of organization that ended up costing uhaul the $50 reservation guarantee. The customer service end of things was pretty bad too. They also bumped the gas gauge up an 1/8 of a tank on the contract and charged us more than what we consumed. I will of course rent from uhaul again, but never through xtreme truck rental and I am recommending to my friends and family that they rent through anywhere else.Ben P.
El cliente no dejó un comentario.Scott P.
El cliente no dejó un comentario.Michael I.
El cliente no dejó un comentario.Irene H.
El cliente no dejó un comentario.Rick C.
El cliente no dejó un comentario.Clara R.
Fast serviceASSAD D.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.brian C.
El cliente no dejó un comentario.Lucien C.
Awful customer service from the guy.Veeresh J.
El cliente no dejó un comentario.Edward B.
El cliente no dejó un comentario.alicia J.
No comments.roger L.
Such a bad attitude from Ali Khan, the worst customer service I have ever had. Avoid this guy like the plague, shame on uhaul for allow this guy be a brand ambassadorJasbinder T.
The unit smelled horrible. I was over charged for for just 4 hours of having the unit.FIONA R.
El cliente no dejó un comentario.KEN B.
Ensure the reserved vehicle is available at the requested location and time and not to expect your customer to have to drive an extra hour and a half to pick up a substitute U-Haul vehicle.Navjeet V.
El cliente no dejó un comentario.mike B.
great experience in every way.Steve A.
El cliente no dejó un comentario.David S.
I feel that I was overcharged. My initial order did not include any additional coverages (you can check). However, when I picked the van up it was included in my charges. It bad on me for not noticing but worse on your dealer for slipping it in without any explanation. Also, a $20 charge was added for a drop off after hours. Your dealer said that once I returned the vehicle I could go on line and have this charge waived (van was returned within the appropriate rental period). I went on line and could not find anything to waive this drop off charge so it was added to my bill. I tried texting but it just bounced back. This represented a total of an additional $50 on my bill (total bill was $200) - 25% overcharged. The van itself was excellent - new and fixed up for a moving van. Ted Jefferies 647-822-0149Ted J.
El cliente no dejó un comentario.Tim C.
The rented vehicle was at the back of a large lot and not brought up despite it being raining. I had parked near the location then and was told to move my car effectively making me walk back and forth in the rain to move both on my own. The person who did the paperwork was abrupt and dismissive with little interest in helping out.David M.
Not mix up the booking. We had to travel much further than was booked because a truck (our truck) was double booked at the location we booked the pick-up atMark M.
El cliente no dejó un comentario.nicola B.
Easiest Pick-up and Drop-Off with the App features. Can improve by stating that you need to take a picture of the mileage and Gas Level when bringing it back.MARK H.
We had reserved a van for 3 pm on August 10th. When we arrived at 3:05 pm we were told the U Haul person had gone for lunch. We didn't have a lot of time as we needed to take things to the dump before it closed. I asked the person who works for Xtreme Car Rentals to call the U Haul person. He tried many times but the call was never answered. He called a different U Haul person to come in and helped us, by the time they arrived it was 3:45 pm.Cathy K.
El cliente no dejó un comentario.rajbir M.
El cliente no dejó un comentario.Nicholas C.
Everything was clear, quick, excellent service. I can't suggest anything for improvement.DERRICK W.
Everything was fantasticJacques L.
El cliente no dejó un comentario.Jeffrey H.
UHAUL needs to get a full detail done on this unit, it literally smells like urine. On a positive note, Xtreme Car rentals is easy and a friendly place to deal with.Rob T.
Make all charges clearer online before customer comes in and see's they are spending a lot more. Truck was not very clean in the back when we got it (dirt) The gas tank in our trunk went down way to fast especially for how much we were paying.Matt P.
I booked the one way truck rental over two weeks in adavance and requested a 26 foot truck for a pickup at 9:00am I was told that they would notify me within 24 hours prior to the pickup day where I would have to pickup the truck. I was notified around 5pm the day before and told I can pickup the truck at 11:00am (not 9:00am) and. 20 foot truck (not a 28 foot). My one way move was almost 200 miles. The next day I ended borrowing a friends pickup truck and trailer and drove the 400 mile round trip to finish my move as the 20 foot trailer could not accommodate the contents of the 3 bedroom house I was moving from. It cost me a lot of extra money for this move not to mention my time for the extra 400 mile round trip. Very disappointed with UHAUL with this move.Adrian H.
Ok. No clear sign or properly marked parking for truckHanif G.
WheI picked up my va, I wanted to check the mileage and it read 12km more than what was on my contract do I immediately took a picture of the speedometer. Thei proceed out and I notice it's reading right front tire is low on air. (Took another picture)! I needed to find a gas station that had the air machines sI drove out of my way unI found one. The tire Gage read 40psi on a 80psi tire. I now was 20 minutes late for the location I needed to go to for the bedroom set I was picking up! When I brought it back, they didn't care to see my pictures and didn't discounanything off my bill and in fact said the last customer should have told them that the tire was low!Corinne K.
There was a confusing sign for after hours drop off. It was not clear where we should leave the truck. Sign said right side of the building but had arrows pointing to the left side. Other than that it was fine.Daniel T.
Your fuel refill policy is customer unfriendly. Build fuel cost into your cost/mile, or rent vehicles with full tanks OR refund customers who bring vehicles back with more gas than when they picked it up.James B.
1. The customer service rep was rude and unprofessional 2. The van smelt like wet dog, it was unbearable to be in and the whole time I was worried that my furniture would pick up that small. Something should be done to clean these vans and trucks a little more. Or at least put an air freshener in one. It was very gross to say the least.Pilar G.
El cliente no dejó un comentario.Fabio Jose D.
Very difficult to find. No uhaul signage on location and street address not visible. Drove by it trying to find it. Very frustrating.Howard S.
The location and staff great but I didn't feel comfortable using it for the full day because a warning came on dash low oil add oil I let the staff know i am disappointed only used truck 6 hours and less then 30 km thought it someone should know Don ThomasDon T.
El cliente no dejó un comentario.Natalie V.
El cliente no dejó un comentario.peter M.
Customer service was terrible. Was originally suppose to pick up truck from a different location but the 26' truck was only at Xtreme car rentals. They did not call us to tell us of the change. They did not do a walk-around with the truck and gave us a truck with low gas. The cabin smelled of animal pee and was dirty (Q-tips, nails, screws, dust everywhere). They tried to get us to pay for the truck again, when the contract pulled up on their screen clearly said the truck was paid in full online. Even after telling them this, they asked for my credit card again, which I didn't give them as there was no more need for payment. After asking a second time, they stopped. When we went to go fill the truck with gas, the gas cap (had the wrong gas cap) was rusted onto the neck. Had to get roadside assistance to come to remove the cap, clean it, and also fill the tires up with air, because one tire was a little flat. Tried to call Xtreme Car rental about the gas cap and they said there was nothing they could do. Because of this experience, we will probably reconsider using UHaul again.Barry C.
El cliente no dejó un comentario.Kyle P.
El cliente no dejó un comentario.jane K.
Was not sign posted well at all drove past it twice neon light came on but i had already pased it..also truck top left side was leaking water my daughters bed was soaking ..Alexander M.
Great, efficient.Nicholas P.
El cliente no dejó un comentario.MARRIANNE W.
We shouldn't have to be charged another full day if we are an hour late bringing the vehicle back. My truck was full of broken glass and also had garbage laying around. Also picked the truck up on empty. Will NOT rent again.NATASHA P.
The gentlemen at the front desk was a condescending jackass. He did not have the truck or the moving blankets I reserved and he frankly did not give a f***. Would never use this location again.David T.
El cliente no dejó un comentario.Samuel P.
Better organization. Equipment had some broken parts -seatbelt coverRick S.
El cliente no dejó un comentario.Andrew B.
The entire back of the 10' truck smelled of gasoline which made everything we moved smell also. We were given the keys and told to go around the side without indicating which vehicle and then had to scrape it clean of ice + snow. Also had to wait 15 mins past our pick up time to then wait while another vehicle scraped their windows to move out of the way delaying us further.April M.
Clean vehicle. Engine oil requesting engine needing oil however Customer Service Rep explained that U-Haul was notified.Michael F.
Limited Arlington available for a big U-Haul. I got the last shotRICHARD B.
The girl at the front desk was very nice and made my transaction very easy. Great job Abby thanks againDustin B.
El cliente no dejó un comentario.Teena G.
El cliente no dejó un comentario.Devon F.