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KEVIN L
Customer Reviews for Printworks Mill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As long as you have the employee there who was there you'll have no problem at all.
Kathy GThe experience was made easy with assistance at front office of paintwork's mill storage and 800 UHAUL
charles lEverything was great!
Michael NTaren Fox made my moving experience easy and less stressful. She was welcoming, patient, kind and very friendly. I appreciate her with my whole heart for making a difficult time in my life more relaxed.
Kayla MUp grade
Mario HGreat customer service. If I ever need another U Haul truck this is the location I will go.
Shan RNothing. I was good
Dwan WThe woman at the facility checked the gas when I got there and after I left called me and said it was just a little below full when it was on full when she originally checked it and charged me $9.50 extra but the sale tax was $7.84 I would mind paying it if I didn’t put gas back in the uhaul right before I took it back and I didn’t have to move far 21 mile’s total round trip I guess they can do what they want to do I’d rate them at a 0 out of 10
Paul MThe customer service at the location was extremely great...my issues were with the website picking up and returning the vehicle...kept getting forced to restart process several times and had to retake pics to upload... again kept getting thrown out of the website... frustrating...
Jeff SThey did a great job and bent over backwards to help me!
Mark MI had to rent a bigger truck than I need it because the incoming trucks could not be checked in yet to be checked out. That was there.
Brenda WHave their reservation in the system for one! And hire staff that actually listen and not get defensive when they do not have accurate information. I was overcharged for the truck and the storage unit was a lot smaller .
Kristi GMeaghan couldn’t have been more helpful & professional Definitely gets 5 stars 😊
Cedric MVery easy process! Thank You
John DCindy was great.
Paul LTo process my total balance due, as well as a copy of the paid statement. I still have not received any communication regarding the amount I owed. There were two employees working the desk and neither of them knew how to process payment due invoice for final. I was told I would be notified by email and never received this email.
susan dCustomers should not have to pay 100 just to use a prepaid card especially when they have to wait at the most 5 days for the refund. If payment will process I see no reason for over charging especially when you all do not take cash.
Samia HEverything was done professionally and on time. Both emoyees atthe Fairview Street location are A-1.
Duane NThe associate we worked with was very friendly and helpful. Took care of our needs, if I ever need to rent aU-haul vehicle in the Greensboro NC area again I will definitely go back there. You need to do all you can to keep associates like her. 5 stars P.S. she was a lot of fun
ALAN SNo one on location. Had to figure out all of the things that had to be done to properly return vehicle.
ROBIN GNothing, treat them like you treated me. They'll come back.
rick cThé hand truck that I paid for was not in truck and I had to drive to another location that added mileage ate gas and got me off to a late start.
Robin FWe rented a uhaul truck and had an unpleasant situation arise. there was a padlock from a previous customer still on the truck. we did not realize this until we were already at our destination and were about to load up the truck. unfortunately, this was after hours and we could not get in touch with the right representative. we did not get use of the truck that day. I had to call out of work the next day and pay for a babysitter to bring the truck in while resolving the issue (the truck does not have a space for a car seat). Bianca was wonderful, as she helped us through this. she was very understanding and eager to make it right. Love her!!! she helped us figure out a solution we were happy with. The experience began poorly, but Bianca was able to turn things around. we will most definitely be returning customers (and check for padlocks next time). only suggestion I have is for the employees to evaluate the trucks a little better, so another customer doesn’t have to be inconvenienced by their error.
Briana GThe facility and representative were impeccable. Very professional experience.
Peter BNot much it was super easy on the mobile app.
Kenneth PThe side mirror did not stay put. I had to stop at least 6 times to readjust the passenger side mirror.
Karen HWhen I tried to use the keydrop App. It said Unser maintenance, or expired website. Luckily an attendant arrived to open shop.
Laren D