Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was promised a 25 mile credit for picking up the truck away from my location and didn’t get it and was charged for 23 miles over.
Lamarcus White
Rating:
5.0
Keep this location exactly as it is.
DANIEL DEMEYER
Rating:
5.0
Great staff!!! Helpful and clean!! Highly recommend!!
Ronald Downing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Kearney
Rating:
5.0
Customer did not leave a comment.
LLOYD TITTLE
|
Overall Experience
Rating:
5.0
The staff here was amazing and went above and beyond!
Briana Lindsley
Rating:
4.0
Customer did not leave a comment.
Greg Matthews
Rating:
5.0
The entire process was awesome! I would recommend this location to anyone and Miss Sharon is an awesome person I wish there other people with her personality. That you so much for all you do!
Vincent Williams
Rating:
5.0
Customer did not leave a comment.
Esayas Zewge
Rating:
5.0
Customer did not leave a comment.
Ronnie Luckey
Rating:
1.0
Better up keep of the truck would be amazing. I have rented from U-Haul for many years and this was the worse experience I have ever had. The brakes were almost nonexistent. The inside of the cab door was falling off and had been repaired with some foam that had given up on holding. The door to the back kept getting suck because the wheel was off the track. I will not be using this location anymore.
ALISON MCCLENDON
Rating:
3.0
There was broken glass on the ramp and my son cut his hand and foot on. And I tried to opt out of the 15 dollar whatever insurance safe whatever and could not!! I didn’t need it I was able to opt out in past So no not very happy not satisfied
Rita White
Rating:
5.0
Customer did not leave a comment.
sherri rogondino
Rating:
5.0
Customer did not leave a comment.
Wanda Johnson
Rating:
5.0
Customer did not leave a comment.
Anthony Auer
Rating:
5.0
Pleasurable experience. Quick in and out.
robert mitchell
Rating:
4.0
We returned after hours, the facilities looked clean
Noel Reyed
Rating:
5.0
N/A
Jessie Henderson
Rating:
4.0
everything went good - app gave us some problems but other than that easy
Carl Estes
Rating:
5.0
Very good, professional and friendly Mrs. Sharon.
Robert SENDANYOYE
Rating:
5.0
Customer did not leave a comment.
JARRED DAVIS
Rating:
5.0
Customer did not leave a comment.
Tumeakia Smothers Murphy
Rating:
5.0
Customer did not leave a comment.
Rashad Jafarli
Rating:
5.0
The lady at Wylie East Self storage was very friendly and had a great attitude. She made the process easy and simple.
George Peraza
Rating:
5.0
Customer did not leave a comment.
William Agundes
Rating:
5.0
Your agents were wonderful, very professional and extremely helpful! When in Texas m, I will be using this same location!! A great experience!!
Lupe Stokes
Rating:
5.0
Customer did not leave a comment.
David Grimes
Rating:
5.0
Everything that I asked for was there for me.. And the agent was very helpful and polite.
DAVID JOHNSON
Rating:
5.0
Ms Sharon was awesome and very professional I will refer Wylie East to all my friends
Lindsay Williams
Rating:
5.0
Great experience- would rent storage again if needed.
Philip Lemons
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Aaron Huffman
Rating:
3.0
Customer did not leave a comment.
MARK SCHUBERT
Rating:
5.0
Clean equipment and great service.
Michael Farmer
Rating:
5.0
The online system was a complete mess. Creating an account after reserving a truck was not good. The reservation could not be found on my end I had to call customer service several times. The gentleman was the only highlight of this whole ordeal. I was extremely dissatisfied with the online process. I much rather find an actual location and speak to a person. Truck was good. Customer service was a huge help
Jose Alcendra
Rating:
5.0
Loved the lady in the office, so sweet and personable!
JENNIFER CLEVELAND
Rating:
5.0
Customer did not leave a comment.
Eddie Leck
Rating:
5.0
Customer did not leave a comment.
Dawn Najera
Rating:
5.0
Customer did not leave a comment.
Nathan Heflin
Rating:
5.0
Great experience!!!
Gary Chapman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor Trammell
Rating:
5.0
Very friendly and a great experience.
Shannon Ogerly
Rating:
5.0
Customer did not leave a comment.
Shannon Ogerly
Rating:
5.0
Very very helpful nice people
Richard Shaffer
Rating:
5.0
Just loved the staff
JOHN GUTHRIE
|
Overall Experience
Rating:
3.0
The website did not work for me. It took me nearly two hours to finalize the truck rental. Long waited time drop calls the experience was not good at all.
SANDRA WAGNER
Rating:
5.0
good choice
Great 3 mo special @ $50/month for 12x20 with AC.
Gregory Bantel
|
Overall Experience
Rating:
5.0
Very nice place nice lady and very very affordable units. Wylie Storage gets ⭐️ ⭐️⭐️⭐️⭐️ Form me thank you for all the help.
Jesssica Cordova
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CURTIS VAUGHN
Rating:
3.0
Just have a sign pointing to where the Uhaul place is, I was walking into the propane office.
LaShuntra Thompson
Rating:
5.0
Very friendly and helpful. Wonderful experience
Vicki Milner
Rating:
5.0
You can make sure your next customer talks to Sharon! That will make their experience absolutely wonderful!
Tommy Mack
Rating:
5.0
Keep supporting the community
James Adams
|
Overall Experience
Rating:
5.0
This is the best place. Everything good that you can think of I can’t list them all. It have so long that I really take the time to submit a review because thuu it s place deserve it. The best place.
Sang Duong
Rating:
5.0
Customer did not leave a comment.
Micheal Losurdo
Rating:
2.0
Truck would not start -battery was dead. I had to call UHaul roadside assistance to jump battery because location is not open on weekends.
Lynda Clark
Rating:
5.0
Customer did not leave a comment.
Eddie Thomas
Rating:
5.0
Keep doing what you’re doing.
Seem less transition.
Sharon did an awesome job.
Sometimes during closings thing get pushed to a different time or day. Sharon was able to help with our pickup time.
Eddie Thomas
Rating:
5.0
Great team
Miguel Urbina
Rating:
5.0
Everything okay ftom my perspective.
Dedan Kimotho
Rating:
5.0
Customer did not leave a comment.
Lucas Shupe
Rating:
5.0
Customer did not leave a comment.
James Oswald
Rating:
5.0
great staff and very convenient
Sean Swayze
|
Overall Experience
Rating:
5.0
Outdoor camper parking. Moved for covered parking.
Dina Wolff
|
Overall Experience
Rating:
5.0
NA
Beniyam Gebru
Rating:
5.0
Customer did not leave a comment.
Mark Chavez
Rating:
5.0
Customer did not leave a comment.
ronnie dunn
Rating:
5.0
Customer did not leave a comment.
Patrick Conaway
Rating:
5.0
Customer did not leave a comment.
Sean Reynolds
Rating:
5.0
Thank You!!! For making moving easy
Markenous Matthews
Rating:
5.0
People are awesome, so friendly and helpful! I was even asked if I needed help loading my trailer!
Kim Simpson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Woodard
Rating:
5.0
Everything was great
Aaron Morrow
Rating:
5.0
The facility and the staff are absolutely amazing and would recommend to everyone. Thank you I will be back.
Rob Max
|
Overall Experience
Rating:
4.0
Great service
Karl Campbell
Rating:
5.0
Fast and easy
Andrew Jones
Rating:
5.0
Customer did not leave a comment.
John Poston
Rating:
5.0
Customer did not leave a comment.
DAVID PYLE
Rating:
5.0
Customer did not leave a comment.
Reynaldo Ocampo
Rating:
5.0
Excellent self storage facilities
Lila Burnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Sladky
Rating:
5.0
Very friendly and understanding staff!
Mark Cheesbro
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joseph La Master
Rating:
5.0
Customer did not leave a comment.
Edward Gray
Rating:
5.0
Customer did not leave a comment.
ERIC CATHEY
Rating:
5.0
Absolutely best Uhaul experience. From the minute I walked in the door it was all smiles from the staff. It was a seamless process to pick up and return. I highly recommend this location!
Tyler McDaniel
Rating:
5.0
Customer did not leave a comment.
DUC VO
Rating:
5.0
The employee’s were extremely friendly and very helpful!!
ROBERT HAIDACZUK
Rating:
5.0
Customer did not leave a comment.
Julie Kuebler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladd Lange
Rating:
5.0
This was so swift and efficient I could hardly believe it! The woman helping us was wonderful! Thank you very much!! Thanks!! Anne
Anne Hall
Rating:
5.0
I paid over $70 for a Uhaul when the advertised price was $19.95. The website didn’t want to work, so I downloaded the ap. That didn’t want to work at first either. Renting a uhaul is supposed to be easy and inexpensive. It was anything but easy and inexpensive. Checking it out was a nightmare bc the website and the app didn’t want to work. Funny how checking it back in was less of a hassle than anything else. Uhaul needs to get it together. It’s Uhaul as a company not the place we rented it.
Joseph Hardesty
Rating:
5.0
Customer did not leave a comment.
BRUTON STEPHENS
Rating:
5.0
I would highly recommend Wylie East self storage, great staff, very easy to work with only leaving because I have a new shop buy I will definitely keep getting my uhaul rentals there as needed. Thank you all again
Jennifer Murphy
|
Overall Experience
Rating:
5.0
I tried to only rent one dozen blankets. For some reason we were charged for four dozen blankets. We didn’t use any blankets. We would very much appreciate being reimbursed for the cost of the blanket rental.
Trent Rickman
Rating:
3.0
I was charged for an extra day & was never told that they would. I think they're ripping people off!
Sue Ella LEWIS
Rating:
4.0
Drop off location small. Dropped off trailer in easiest location possible.
CHRISTOPHER JOSE AGUIRRE
Rating:
5.0
Customer did not leave a comment.
John McCollum
Rating:
5.0
Customer did not leave a comment.
Shannon Ogerly
Rating:
2.0
Customer did not leave a comment.
JOHN HODGE
Rating:
5.0
Customer did not leave a comment.
Bobbie Harris
Rating:
5.0
Customer did not leave a comment.
Daniel Gansz
Rating:
5.0
Customer did not leave a comment.
Charles Asante
Rating:
5.0
The people were so friendly and they did not belittle me into buying insurance like the other Uhaul place I went to.
JOHNNY LARA
Rating:
5.0
No improvement needed. Excellent experience.
SUSAN BERTOLINI
Rating:
5.0
Easy and quick service
Friendly staff
CHRISTIE STONE
Rating:
5.0
Fast and friendly.
Martin Nelsen
Rating:
5.0
This was the best experience I've ever had renting a Uhaul! She was very kind and helpful and they made the experience seemless and easy!
Amanda French
Rating:
5.0
Excellent, very helpful at a time when needed most.
Mike Clampitt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy King
Rating:
5.0
I've rented many storage units over the years. This one is the best I've come across.
Devin Pauly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doug wood
Rating:
5.0
Mike was awesome there. Very nice and very helpful.
RENE LUCIO
Rating:
5.0
keep on doing what you are doing
JAMES MAXWELL
Rating:
5.0
Customer did not leave a comment.
MELBA DAVIS
Rating:
4.0
Customer did not leave a comment.
John Scott
Rating:
5.0
Mike was always responsive and friendly. Great facility!!
Tina Guerrero
|
Overall Experience
Rating:
5.0
Nothing. They were all wonderful
KELLE STORY
Rating:
5.0
Customer did not leave a comment.
Vincent Pagliaro
Rating:
5.0
The staff was very helpful and friendly. I will definitely recommend them to anyone who needs a storage facility.
Vic Eggemeyer
|
Overall Experience
Rating:
5.0
Thank you for allowing us to store our extra boxes this past year. Everything was well maintained.
Phil Norman
|
Overall Experience
Rating:
5.0
I will recommend this facility and will not hesitate to use them again.
Roger Lawson
|
Overall Experience
Rating:
5.0
Easy peasy.
CARTER LOUDIN
|
Overall Experience
Rating:
5.0
Employees were very friendly and helpful. The owner actually helped me jump my car. Facility was convenient, well maintained, and had plenty of room to load and unload!
Larry Knutson
|
Overall Experience
Rating:
5.0
Mike was great!
Kenneth Solis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Dobson
|
Overall Experience
Rating:
5.0
Mike is super. Best storage unit I’ve ever used. I would recommend this place to anyone.
Darryll Jones
|
Overall Experience
Rating:
4.0
good service
James Williams
|
Reservation
Rating:
5.0
Leighann was very helpful and great! Very smooth moving in!
Kimberly Johnson
|
Reservation
Rating:
5.0
The staff is incredible and very friendly. I would highly recommend this facility to anyone!
Daryle Good
|
Reservation
Rating:
5.0
We cancelled the storage we did not utilize
arul thomas
|
Reservation
Rating:
5.0
They go above and beyond to help move you in and make sure all is well afterward.
Renee Routly
|
Reservation
Rating:
5.0
What a wonderful experience. Mike was the best, handling everything with a great personality! He gave me the extra mile and was a valuable service to my move!!
Thanks Mike!!!!