Customer Reviews for Wright Auto Repair
(U-Haul Neighborhood Dealer)

407 comentarios

W161 N 11788 Fond du Lac Ave   Germantown, WI 53022

(262) 257-9769

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(262) 257-9769

W161 N 11788 Fond du Lac Ave
Germantown, WI 53022

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The problem is you not your locations of pick up or drop off. Yo0u lie about your rates. I will never use your equipment again I will go and buy what ever I( need next time. And I am telling everyone how you operate.

Patrick J. 
Clasificación:
4.0

El cliente no dejó un comentario.

eric S. 
Clasificación:
5.0

The only issue was the initial check in. It was very time consuming and difficult. Steps in the process had to be repeated a number of times because the app would not except the photos.

Dale D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Landon F. 
Clasificación:
5.0

The on-line experience took way too long, but I don't want to grade Wright Auto Repair badly. You need to figure out either a way for us to do that ahead of time or make it faster. Every screen took too long and then it took 10 minutes to get approved at the end. Frustrating.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

I dropped off after hours and used the key drop.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
2.0

The cab was dirty, sand on the floor, dog hair on the seats and spilt liquid on the top dashboard. The truck was not ready. It had equipment in the box and was not swept out.

Buck R. 
Clasificación:
4.0

Very helpful and very efficient. The gentleman who helped us check out our vehicle was knowledgeable and polite. Our rental was ready to go. We returned the vehicle after hours and used the online tool to do the return process. All went very smoothly.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg F. 
Clasificación:
5.0

Both gentlemen at Wright Auto repair were extremely thorough, helpful, and diligent. Excellent personalities with a willingness to please.

Cassandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Very nice and easy pickup - the truck was the perfect size and really nice and clean!

Ken R. 
Clasificación:
5.0

Just did 24/7 drop off

Melissa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lily M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristian I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristian I. 
Clasificación:
3.0

Make sure trucks are actually ready at time of pick up. When I arrived, the keys weren't there and I had to go to another location when I was on a very tight schedule. It made my day very stressful, especially when we got to the second location and the truck wasn't even there.

sabrina W. 
Clasificación:
3.0

Have moving blankets

Andrew S. 
Clasificación:
2.0

Dolly and pad not present but still charged. Parking lot full of ice.

Isaac J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine Ann L. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRED P. 
Clasificación:
5.0

This was a last minute rental to complete a move from Illinois. Mr.Wright said the cargo van was scheduled for service but made an exception. The vehicle was perfect, and I was able to keep it an extra day.

Ralph R. 
Clasificación:
5.0

It appears to be a family business. The younger guys worked with me when I picked up and dropped off the trailer. Excellent people skills. Definitely recommend.

Darrell D. 
Clasificación:
4.0

El cliente no dejó un comentario.

mario M. 
Clasificación:
4.0

Very easy pickup process. I liked picking up at an "off site" location and not having to jockey for space or exit with other trucks or vehicles. The gentleman who handled the check-out process was very nice, provided all necessary information, and thoroughly answered all of my questions.

COLIN A. 
Clasificación:
5.0

Serve coffee.

PATRICIA S. 
Clasificación:
3.0

Update computer system

Terrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

I recommend that UHaul start giving a shit about roadside assistance and the providers with whom it partners. Y'all own me money for having to repair your shitty equipment at my own dime.

Brian R. 
Clasificación:
4.0

Have a number to cal if support is needed during the night.

KAYLAALICIA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren H. 
Clasificación:
3.0

El cliente no dejó un comentario.

D B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole L. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
4.0

The app worked well for check out but the return function on both of my returns failed to work, causing me to have to go into the store each time. The people were friendly and helpful, but it defeated the purpose of the app entirely.

Robert B. 
Clasificación:
5.0

Nothing everything went really smoothly. Oh I know the hand help tablet the Buisness was using seemed to be very slow and went off line a couple times.

John M. 
Clasificación:
1.0

Unable to checkout online. Realized that I believe that I left a pair of Air Pods in cab. Called in morning - no return call. Ended up stopping and the kid claimed they didn't find it. Harley, the owner, was dismissive. My fault for forgetting it. Didn't get charged for use of blankets and extra mileage charge seemed accurate. Will not rent from therm or get my car repaired from them.

Andrew M. 
Clasificación:
5.0

Make sure the extra equipment that is rented, is in the truck for usage

Donald E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
3.0

Uhaul sent me to this location as an alternate. I had ordered furniture pads but this location did not have any. I was on my own to go to another location to find them.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Great all around experience. Would rent from again. Very helpful and great communication.

Erik C. 
Clasificación:
5.0

Everything was great. Trailer was just what I needed, it pulled well, and I was able to drop it off after hours.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergey B. 
Clasificación:
4.0

Nothing. All good. Woman working the counter was very helpful. She was prompt, used good technology, and helped me with hooking up the trailer and testing lights, etc.

Adam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
2.0

I brought the truck back a day early and until I told him I talk to you about a 1-day refund because i paid for two days he would not have refunded me. That is bad business practices plus where is my refund. Contract 25328671

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry K. 
Clasificación:
5.0

It's all good

Philip G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

The entire experience was perfect. Thank you

Kristin M. 
Clasificación:
3.0

Small independent location. Had to search for an employee to rent the trailer. Once I found him, things were good.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy J. 
Clasificación:
5.0

The owner was extremely helpful and got me on my way without a an issue!

Nick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie C. 
Clasificación:
5.0

Very good experience.

John L. 
Clasificación:
5.0

Great service would use them again.

dennis T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb H. 
Clasificación:
2.0

Please make sure dolly and pads are placed in truck. They were not in the truck and I picked up after hours, so no way to get them. This made the move more difficult.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOLIVEN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOLIVEN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard L. 
Clasificación:
1.0

Our truck was supposed to have a hand truck (dolly) in it. No dolly. This location for pick up was changed at the eleventh hour by U-Haul. 19 extra miles each way.

Edward B. 
Clasificación:
3.0

Again, the drop off location changed after I selected it and signed the contract (just like the pick-up). At least I received a notice about the very inconvenient drop off location changing. I would definitely never use U-Haul again. What is the point of pick up and drop off locations if they change, if I'm not notified of the change, and they are inconvenient. I would have rented elsewhere otherwise. Very poor policy- not transparent or convenient. At least tell the customer locations are subject to change or that we are picking preferred places, not final ones. I'm shocked in 2020 a company can have such a bad policy. The customer service rep never apologized and simply said ‘that happens often for 1-way rentals'. What?! Seriously? Terrible. No excuse. Great dealers. Horrible company experience.

Jason G. 
Clasificación:
4.0

drop off was fast and easy

Randy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
5.0

The people at this location were so gracious to work with us to get us checked out quickly. It was a blessing to us!

JOHN R. 
Clasificación:
5.0

Worked with me last minute, was very kind and professional. Will return. Great location.

David C. 
Clasificación:
2.0

It seemed to be a group of teenagers hanging out at the garage and not really organized

Jesse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
5.0

Very friendly and efficient in the rental process.

Lori G. 
Clasificación:
3.0

Very pleasant and quick to complete check in; young helper who gave instruction and demo trailer to tow bar was exceptional re demeanor and service. However, read at direction of online UHAUL and place closed on a Fro at 10 am. Unable to get service.

Patrica D. 
Clasificación:
5.0

We have used the U-Haul 5x8 Cargo Trailer a few times. Wright Auto is a very convenient location, since we live in Germantown. The personnel at Wright Auto have been very courteous and accommodating with all our rentals. Gracias.

Lori U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harlow J. 
Clasificación:
3.0

I have an open billing issue to resolve and have not heard back from Wright Auto, coming up on 24 hours.

Jon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia V. 
Clasificación:
4.0

The associate I originally spoke with did not recommend a most cost-effective solution to my situation even when I asked, since $100 seemed high for my situation. The associate at the pickup location told me that I could do round trip instead of one-way and saved me $55. I was frustrated with the first, and really appreciated the second.

Kate W. 
No se han enviado comentarios para esta ubicación.

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