I brought the truck back a day early and until I told him I talk to you about a 1-day refund because i paid for two days he would not have refunded me. That is bad business practices plus where is my refund. Contract 25328671
Michael W.
Customer Reviews for Wright Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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It's all good
Philip G.The entire experience was perfect. Thank you
Kristin M.Small independent location. Had to search for an employee to rent the trailer. Once I found him, things were good.
Douglas S.The owner was extremely helpful and got me on my way without a an issue!
Nick R.Very good experience.
John L.Great service would use them again.
dennis T.Please make sure dolly and pads are placed in truck. They were not in the truck and I picked up after hours, so no way to get them. This made the move more difficult.
Michael F.Our truck was supposed to have a hand truck (dolly) in it. No dolly. This location for pick up was changed at the eleventh hour by U-Haul. 19 extra miles each way.
Edward B.Again, the drop off location changed after I selected it and signed the contract (just like the pick-up). At least I received a notice about the very inconvenient drop off location changing. I would definitely never use U-Haul again. What is the point of pick up and drop off locations if they change, if I'm not notified of the change, and they are inconvenient. I would have rented elsewhere otherwise. Very poor policy- not transparent or convenient. At least tell the customer locations are subject to change or that we are picking preferred places, not final ones. I'm shocked in 2020 a company can have such a bad policy. The customer service rep never apologized and simply said ‘that happens often for 1-way rentals'. What?! Seriously? Terrible. No excuse. Great dealers. Horrible company experience.
Jason G.drop off was fast and easy
Randy P.The people at this location were so gracious to work with us to get us checked out quickly. It was a blessing to us!
JOHN R.Worked with me last minute, was very kind and professional. Will return. Great location.
David C.It seemed to be a group of teenagers hanging out at the garage and not really organized
Jesse C.Very friendly and efficient in the rental process.
Lori G.Very pleasant and quick to complete check in; young helper who gave instruction and demo trailer to tow bar was exceptional re demeanor and service. However, read at direction of online UHAUL and place closed on a Fro at 10 am. Unable to get service.
Patrica D.We have used the U-Haul 5x8 Cargo Trailer a few times. Wright Auto is a very convenient location, since we live in Germantown. The personnel at Wright Auto have been very courteous and accommodating with all our rentals. Gracias.
Lori U.I have an open billing issue to resolve and have not heard back from Wright Auto, coming up on 24 hours.
Jon T.The associate I originally spoke with did not recommend a most cost-effective solution to my situation even when I asked, since $100 seemed high for my situation. The associate at the pickup location told me that I could do round trip instead of one-way and saved me $55. I was frustrated with the first, and really appreciated the second.
Kate W.Drop off place was only staff member who was friendly and acted like she cared
Stacy B.The back where you load up your items wasn't swept out when I had picked it up. No big deal. I just swept it out quick
Chloe S.In and out quickly
JOE Y.Easy drop off
Karen R.The hours for pick up did not match the hours that this location was open.
Maureen G.Have the truck in the location requested. I had to go way out of my way to get the truck
Megan S.Harley was accommodating and streamlined the rental process.
Maureen H.When I dropped it off I asked if I needed to submit, turn in or sign something that I dropped off the trailer. I was told I needed to do nothing, but that I should receive an email later that I returned it. Never received an email and when we check the website we found out that the system moved our return to the next day since we did not return the trailer. We had to call Uhaul to clear it up. Obviously not a good experience.
Richard J.Harley did an excellent job of providing outstanding customer service. There were some problems with your customer service line and a rep there who canceled my reservation. Fortunately Harley was still on site after hours and able to straighten things out for me.
Linda K.My only concern is the hours of business. Just wish it held open longer and weekends. But, very great service.
Michael B.Hard to find. However, the staff was very friendly.
Gregory H.Staff was friendly & efficient.
Robert L.I just wanted to say the customer service was excellent. The operator was very helpful and accommodating. It was wonderful to be able to understand the person I was speaking to. ¡Gracias!
Robert C.Hours of rental and be open on Sundays. I am very happy with the service I received.
Michael B.I was a bit disappointed with having to pick up the 25 ft truck at the Germantown location. I live about a mile from the Saukville location and had made a reservation there for the truck and had anticipated picking up the truck there. If someone had explained that I might have to pick up the truck at a different location when I made the reservation I would not have been disappointed.
Mike S.U-Haul trailer met our needs, no problem whatsoever.
Kent M.Truck and service were great - I will be back ! Joe
joe C.The truck worked and ran well. The interior of the cab had not been cleaned. The cup holders were full of brown crud and flakes of tobacco. looked like it had been used as a spitoon. Cleaned as best I could before returning. The fellow running the place was very helpful and friendly tho.
RICK S.after we returned U-haul truck the very same day we rented it … all day still receiving e-mails into the next day regarding where to return truck and reminding that we had to return the truck … what?? Does anyone do their job??? #FAIL!!!
Marlayne R.Friendly people
Brandon B.Good job helping unload trailer .thankyou
Steve D.I did not appreciate receiving an email immediately after electronically returning the trailer stating that I was being charged a cleaning fee. The trailer was returned clean, and this was very upsetting.
Adele K.