Very nice and easy pickup - the truck was the perfect size and really nice and clean!
Ken R.
Customer Reviews for Wright Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Just did 24/7 drop off
Melissa N.Make sure trucks are actually ready at time of pick up. When I arrived, the keys weren't there and I had to go to another location when I was on a very tight schedule. It made my day very stressful, especially when we got to the second location and the truck wasn't even there.
sabrina W.Have moving blankets
Andrew S.Dolly and pad not present but still charged. Parking lot full of ice.
Isaac J.This was a last minute rental to complete a move from Illinois. Mr.Wright said the cargo van was scheduled for service but made an exception. The vehicle was perfect, and I was able to keep it an extra day.
Ralph R.It appears to be a family business. The younger guys worked with me when I picked up and dropped off the trailer. Excellent people skills. Definitely recommend.
Darrell D.Very easy pickup process. I liked picking up at an "off site" location and not having to jockey for space or exit with other trucks or vehicles. The gentleman who handled the check-out process was very nice, provided all necessary information, and thoroughly answered all of my questions.
COLIN A.Serve coffee.
PATRICIA S.Update computer system
Terrence L.I recommend that UHaul start giving a shit about roadside assistance and the providers with whom it partners. Y'all own me money for having to repair your shitty equipment at my own dime.
Brian R.Have a number to cal if support is needed during the night.
KAYLAALICIA W.The app worked well for check out but the return function on both of my returns failed to work, causing me to have to go into the store each time. The people were friendly and helpful, but it defeated the purpose of the app entirely.
Robert B.Nothing everything went really smoothly. Oh I know the hand help tablet the Buisness was using seemed to be very slow and went off line a couple times.
John M.Unable to checkout online. Realized that I believe that I left a pair of Air Pods in cab. Called in morning - no return call. Ended up stopping and the kid claimed they didn't find it. Harley, the owner, was dismissive. My fault for forgetting it. Didn't get charged for use of blankets and extra mileage charge seemed accurate. Will not rent from therm or get my car repaired from them.
Andrew M.Make sure the extra equipment that is rented, is in the truck for usage
Donald E.Uhaul sent me to this location as an alternate. I had ordered furniture pads but this location did not have any. I was on my own to go to another location to find them.
John K.Great all around experience. Would rent from again. Very helpful and great communication.
Erik C.Everything was great. Trailer was just what I needed, it pulled well, and I was able to drop it off after hours.
John L.Nothing. All good. Woman working the counter was very helpful. She was prompt, used good technology, and helped me with hooking up the trailer and testing lights, etc.
Adam K.I brought the truck back a day early and until I told him I talk to you about a 1-day refund because i paid for two days he would not have refunded me. That is bad business practices plus where is my refund. Contract 25328671
Michael W.It's all good
Philip G.The entire experience was perfect. Thank you
Kristin M.Small independent location. Had to search for an employee to rent the trailer. Once I found him, things were good.
Douglas S.The owner was extremely helpful and got me on my way without a an issue!
Nick R.Very good experience.
John L.Great service would use them again.
dennis T.Please make sure dolly and pads are placed in truck. They were not in the truck and I picked up after hours, so no way to get them. This made the move more difficult.
Michael F.Our truck was supposed to have a hand truck (dolly) in it. No dolly. This location for pick up was changed at the eleventh hour by U-Haul. 19 extra miles each way.
Edward B.Again, the drop off location changed after I selected it and signed the contract (just like the pick-up). At least I received a notice about the very inconvenient drop off location changing. I would definitely never use U-Haul again. What is the point of pick up and drop off locations if they change, if I'm not notified of the change, and they are inconvenient. I would have rented elsewhere otherwise. Very poor policy- not transparent or convenient. At least tell the customer locations are subject to change or that we are picking preferred places, not final ones. I'm shocked in 2020 a company can have such a bad policy. The customer service rep never apologized and simply said ‘that happens often for 1-way rentals'. What?! Seriously? Terrible. No excuse. Great dealers. Horrible company experience.
Jason G.drop off was fast and easy
Randy P.The people at this location were so gracious to work with us to get us checked out quickly. It was a blessing to us!
JOHN R.Worked with me last minute, was very kind and professional. Will return. Great location.
David C.It seemed to be a group of teenagers hanging out at the garage and not really organized
Jesse C.Very friendly and efficient in the rental process.
Lori G.Very pleasant and quick to complete check in; young helper who gave instruction and demo trailer to tow bar was exceptional re demeanor and service. However, read at direction of online UHAUL and place closed on a Fro at 10 am. Unable to get service.
Patrica D.We have used the U-Haul 5x8 Cargo Trailer a few times. Wright Auto is a very convenient location, since we live in Germantown. The personnel at Wright Auto have been very courteous and accommodating with all our rentals. Gracias.
Lori U.I have an open billing issue to resolve and have not heard back from Wright Auto, coming up on 24 hours.
Jon T.The associate I originally spoke with did not recommend a most cost-effective solution to my situation even when I asked, since $100 seemed high for my situation. The associate at the pickup location told me that I could do round trip instead of one-way and saved me $55. I was frustrated with the first, and really appreciated the second.
Kate W.Drop off place was only staff member who was friendly and acted like she cared
Stacy B.The back where you load up your items wasn't swept out when I had picked it up. No big deal. I just swept it out quick
Chloe S.In and out quickly
JOE Y.Easy drop off
Karen R.The hours for pick up did not match the hours that this location was open.
Maureen G.Have the truck in the location requested. I had to go way out of my way to get the truck
Megan S.Harley was accommodating and streamlined the rental process.
Maureen H.