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My Uhaul was not cleaned when I got in the cab. Also there was no lock provided to lock my items up I had to purchase a lock myself.
Super friendly staff. Zero complaints. I drive an 18 wheeler for Allied Van Lines. I rent trucks from U-Haul often. This is my new go to spot for the Atlanta area.
I dropped this vehicle off at the suggested location and followed the proper protocol listed on the door. I had the vehicle under 12 hours but somehow the location did not check the vehicle in until 2 days later. They charged me a fee even though the vehicle was on site. I actually CALLED the number sent to me via text to ensure the vehicle was there and the person told me everything was fine and I should receive my receipt. The very next day I was sent a bill for an extra day of service (3 days total) when I didn't even have the truck one full day. When I e-mailed the contact on bill's email, I have yet to get a reply and when I contacted the customer service chat, they told me it maybe 3 days before I would receive a call from someone.
Have U haul vans on the premises as well :)
Internet problems made the return take a long time. Otherwise the staff was friendly and apologetic - all was properly processed to my satisfaction.
Nothing, everything was great!!!
The customer service was excellent. I will definitely be going back to that location.
