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Charles L
Customer Reviews for Worldwide Automobile Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gerald Ryan was so friendly and very helpful with the drop off process!
Joshua HThe 1st location had bugs. Guy was pushy and had up pick up the truck in a different location. Then the truck broke down. Leak in my new driveway. I called the guy and he was not helpful. Finally a Uhaul helped me get a different truck at another location. Then I got doubled billed for the extra miles at new locations. U-Haul is suppose to reburse me. Hopeful that all goes through, but we will see
Eric EMr. Wren was Very friendly, helpful, kind and his Excellent customer service was above and beyond a 10
Brandy KI had to go to one location to do paperwork and get the keys and then told I had to go to another to get the truck. I also was charged for moving blankets after I contacted the place several times. I should of been given a discount for all the bs.
David WRepresentative went "the extra mile" by making sure the auto transporter was available & ready at pickup time. They picked up a transporter the night before from another location to save me time and travel to the other location. They helped me hook it up in the rain, answered all questions and was there to help un-hook it when returning it. Also issued a discount for returning it earlier than expected. I highly recommend this location for your rental needs. Thanks, Robert
Robert PNobody there...and my drop off wasn't received until I called corporate.
Lenard MThe man running the place changed my reservation without my knowledge, causing me all kinds of wasted time and overcharges and even bank charges due to my being charged more than I was supposed to be charged. He seemed really confused and ended up removing the insurance I had purchased and insisted that I was the one that said to take it off. I would never use this facility again.
MARTIN WThe truck had not been cleaned prior to my rental. The owner/manager was clueless and completely messed up my reservation multiple times, resulting in overcharges and a LOT of wasted time on my part. The facility is run down.
MARTIN WIn the past we have used Uhaul and got our deposit back the same day as when we turned the truck in. This time, we still haven’t gotten our deposit back. We turned the truck in yesterday. Times are tough, having to wait 3-7 days on money that was easily taken from us, is ridiculous. You guys should work on that.
hope bNothing. I was thoroughly pleased.
Timothy MWe were very happy with our rental experience. The owner is a lovely man, and very accommodating. We highly recommend.
Anthony DThe drop off we had was closed, then they made me drive another 20 miles to a different location. Then they wanted to know when was I going to retun the truck after I had already dropped it off at the location, they told me to go to.
JAMES DThis was a terrible idea experience all the way around. My reservation was routed to this location because my original location was closed. When I arrived there was no one there. I called the number and was told the computer was stolen and they could not do the contract there even though they accepted my reservation and was contacted to be expecting me. I was told I would need to travel to yet another location. I informed them that I had no ride, and at which point they did the contract over the phone and over an hour later I received the keys to the vehicle.
Michael CThe owner is a very sweet man. He took his time to explain everything to us and made sure we were taken care of.
Akelia CCustomer oriented business
Cristino DMr.Wrenn is exceptional, he is friendly, professional, knowledgeable and easy to work with; I am so happy that I choose this particular branch of Uhaul. Mr. Wrens made my life a lot easier and I thank Him for that, God bless; Jackie Holliday..
Jacqueline HNobody man’s this site even though it’s supposed to be, also the phone numbers to call go right to voicemail that’s not set up
Chris HResesrvation # 11345104 .This was the most awful experience. I understand that the pick up location may be a different location than where I reserved the U-Haul. However there are 5 dealers within five minutes of my residence and I was given a location 20 miles away. I get to the pickup location at 8:52 a.m. and there was no one there . There is a camper there with a note on the door to call a number for pick ups.I call that number and was instructed that I had to go to another location 18 miles away to sign the contract and get the key. I get to this location just to wait an hour and a half to get processed. My pickup location was 5085 Platt Springs Rd, Lexington SC . I had to go to 4510 Augusta Rd , Lexington SC to sign the contract and get keys ( This location is less than 5 miles from my home) that had PLENTY 26 foot trucks on the lot. After getting the keys I then had to go BACK ACROSS TOWN to pick the U-Haul up. I had movers at my place that were there since 9:30. I had to pay them for the time they arrived and for the duration of the move. 40 miles of additional travel in my personal vehicle and $95 additional to movers that were on time at my home , while I was waiting an hour and a half just to sign a contract. As well, I could not return the U-Haul to the facility I got the keys from, I had to return it back at the Platt Springs Rd location. This was just a HUGE inconvenience and an even BIGGER headache. Additional expenses . Ridiculous! A huge disappointment. These independent contractors do not hold up your trusted name. I work for the government and there is no way I would drop the ball on their trusted name and/or mission . Sharon R. Durst
Sharon DHad to drive 15 minutes away from the reserved location to get the truck keys. Truck was unlocked - can and trailer when I got there.
Geoff AThat was my 3 long distance move with a 26 foot UHaul truck. I don't know if it is SC roads or the tow package but that was the jerkiest ride I have ever had taken except maybe a hay wagon across a corn field. Yes I turned off the tow package. Loaded it was a little better but empty it was awful.
Joyce GY'all overcharge my card 124.00 without explanation...I will never rent from this location ever again
Stacey Jjust felt the self check out was a bit lengthy due to all the required photos that had to be taken. I honestly felt I was a uhaul employee vs dropping my keys off. The employee however was super helpful with check in.
Amanda WReturned the truck on Saturday afternoon. Very hard to find location. No street signs stating it was U-Haul. We found one U-Haul sign on a telephone pole, no street numbers indicating that was the address for drop off. Call the number that was left on the door of the trailer to call and there was no answer. Ended up calling U-Haul national number for help and answers.
KEVIN CI was guaranteed a appliance dolly 15 minutes before my pick up was informed that no dolly was available and that this site hasn’t had a dolly in weeks.
William BExcellent. All was good.
JAMES ANothing! The lady was over all kind and friendly and clearly she wasn’t about screwing people over. The truck served its purpose well and made my move easy. Thank you! -Devin
Devin FAwesome service. Thanks
JAMES AI forgot her name but I think it’s Jenn if not apologies but she was awesome.
Kevin HSuper sweet and very helpful
elgen gJennifer was really awesome to deal with and was quick & efficient in getting us checked in & checked out!!
Kristine JGreat truck, great service. Lady there was very helpful and kind
BRUCE HDid not drop off at that location
Dominic VGreat job 👍
Stacey CGreat customer service!!
Dennis PIt's a lady running a business out of a dirty run down motor home. Not only is it uncomfortable but it's kind of embarrassing with the prices that I paid, to have to step up in a place like that. Definitely will not recommend! TERRIBLE!
Jeffrey EAwesome to work with and everything went great
Jeremy GJennifer was great to work with. She was easy to work with and super accommodating. I would highly recommend working with this particular Uhaul location Kris
Kris LLower cost, how about cash back for on time or early turn in.
Steve KGet this lady an actual office!!! It was not clean or appropriate to have customers sitting in a VERY small and cramped RV. And the equipment was not available and I had to wait over an hour to receive my equipment. Delaying my moving process.
Tahira SThe truck broke down. The truck had 116 thousand miles on it and should not be rented. I was stranded for over an hour and had to miss an engagement which I had paid for .
Robert FMs Jennifer was an absolute gem so helpful and friendly.
Shannon CKeep having more positive and lively employees like Ms. Jennifer.
Anthony OFast, convenient, clean! I would recommend them!
Kimberly SMark the fuel gauge accurately. I got it under a 1/4 tank of fuel but they marked it a quarter tank. Overpaid for gas.
Henry SThis is my third rental from this dealer and they go way above the call of duty to help. Great fun staff.
Michael BExcellent customer service! Easy pick up & drop off. The location is sand & with all rain lately very muddy. Maybe pave the location & build a building to work out of. Otherwise very happy with our experience.
Thomad REverything was great I was very well satisfied and Jennifer was very respectful and great customer service.
CHERYL JBest UHAUL experience every time I use this location. I don’t want to go anywhere else. They know what they’re doing, very personable and will go above and beyond to anticipate and meet my needs. Hours are awesome. Kudos to Jennifer who excels in customer service. Do anything you need to do to retain her and it will pay off in repeat customers. I for one will go nowhere else if I can help it.
Stephen JThe lady that helped us was awesome. Great service
Alie HI have only positive comments, I actually felt like family when initially renting the 5x8 that I pulled, the kindness I received from the pickup location was just what I needed to feel better about traveling 9-10 hours alone without any one else, only myself, thank you so much for easing My mind before starting out to another state traveling alone, a lady who just had recent back surgery!
angela hIf I ever need to use a Uhaul again I definitely will be back!
Alissa VTo have a newer truck.
Pattiann CEverything was excellent. Jennifer is a gem ! :) Thanks again !
Tricia MJennifer was the best I’ve rented uhaul before but she made my experience great
Johnnie AA customer service is excellent and I would definitely do business with them again and recommend it to fam's friends and family
Murray SI was totally surprised to find that they were open for business at 10:00 on a Sunday night. Jennifer was very helpful and went out of her way to help me. Best service ever.
richard sMiss Jennifer was amazing. She helped me the best that she could. She was very kind and courteous. She wasn’t rude or disrespectful, and she explained everything to me in detail.
Jessi JWell for one I originally rented from a U-Haul on Cayce but once I got there they told me the car wasn't available anymore and they sent me here to platt springs U-Haul , no heads up no text or call I didn't know until I got there to receive the car, so I asked for a discount for the bad communication but the manager there acted like he couldn't help and just said maybe the next U-Haul can help so I ubered to another U-Haul and when I get here at platt springs the manager Jennifer was nice I won't lie but however she said she would give me a discount so she gave me a 20 mile credit , so I took the car and they charged my card 140 something at first but instead of bringing it back Sunday I brought it back Monday , I called she charged me 3o for a extra day so my payment changed to 170 something, cool, then the next day after they had the car my card gets charged for a extra 50 dollars for nothing I called and ask Jennifer what's the issue she said "why didn't they give you the ocr rate " but she did the contract so I honestly feel disrespected because she hasn't called me back since so not only did I not receive a discount but I also got over charged because my receipt doesn't say anything about damage or dirty car or anything
David FOriginally rental was to be at UHaul on Augusta Tpk in Lexington. Equipment was not available at this location and therefore I had to travel to another UHaul location. This second location was great. Had good equipment and was very efficient.
richard mJennifer was terrific. Our move had a lot of moving parts and I needed to be certain of pick up time. She made it easy. Great customer service.
ronald bService was fast and customer service was excellent. I booked a truck at 6:50, went by to pick up at 7pm expecting to do a mobile pick up. Could barley see the truck since it was dark outside and the owner came out and greeted me. She assisted me with completing my booking and making the transaction a lot faster and easier. If I ever need a uhaul again I will definitely go back to World Wide Automotive. Truck was also clean, and gassed up. The big lot is also great if you are getting a bigger truck and/or trailer.
Derek S