Customer Reviews for World Class Auto Body
(U-Haul Neighborhood Dealer)

Rating:

5.0

The app is terrible. I was supposed to return this truck to the store in Zimmerman and did not have time to go to a different store. I was very upset and it was pouring rain when I had to take the pictures. I don’t understand how you can change the drop off location when I pay the bill. I found this to be unacceptable and I will probably never ever rent a truck again through U-Haul.

Rating:

3.0

Looked to be nice place .I know how things can get busy ..Just dropped trailer and left ..

Rating:

5.0

Thank you

Rating:

1.0

I reserved the truck in forest lake mn two weeks in advanced from the uhaul in forest lake mn and asked if there would be a problem picking up day after christmas was told uhaul operates every day. I didnt get a call for the truck to be picked up until christmas after I had called them two days before I was told they didnt get a truck at the location I had rented from and I woiuld have to drive 23 miles to get the truck arrived to get the truck at 9am no one there the place was closed i called uhaul then the next place was another 12 miles further so i went there the person there at the home on the property said his grandfather did the uhaul rentals and went to a meeting and would not be back for a hour and a half maybe was then sent to elk river mn another 26 miles away and I asked them to confirm that was someone there to get the truck from was someone is there. so i went there and there was someone there but they didnt handle the uhaul rentals and it was bu chance they were there just to catch up on some work but they were great they called uhaul and found mout to release the truck SO finally I had a truck but it was another 37 miles back to my house where had three freinds waiting to help load. so starting at 9am planning to be loading by 10am it didnt happen until 1pm i was able to get to loading I had hotel reservations in iowa and didnt get there until 1AM in the morning I was given a little off on the truckBut this feasko should not of happened and from now on i will pick another rental place for my moves.

Rating:

3.0

It’s not a U-Haul place it’s a body shop.

Rating:

2.0

Mow the area the truck is parked, or direct people where to park it in the parking lot, it was a field with lots of tall weeds, which I had to walk around to take the required pictures. I also would absolutely NOT do virtual check in/pickup again, it took 40 minutes and a call to customer service, and no response via customer service chat, before I was approved to take the vehicle off the lot.

Rating:

5.0

Excellent, rented a car hauler and they helped me get hooked up, checked the trailer lighting, helped me get loaded and strap the car down. Good folks, great to work with

Rating:

5.0

Very tired dolly. Missing 1 hold down for left fender. License plate light wiring bad. Tires pretty worn. Ratchet need attention, very hard to tighten

Rating:

3.0

The tailgate was open and there was a mound of snow in the truck The cable for the tailgate was tangled making it impossible to close the tailgate

Rating:

5.0

U-Haul overall was a big disappointment from having to change our pickup location that was given to us last minute from a 2 hour drive to this location which was the original location we picked. Then the truck we ended up with had NO AC so our 14 1/2 hour trip was horrible.

Rating:

1.0

Charge less and don't lie about how much is in the tank. I was marked at 1/2 tank for return, when I started the truck it was way less than 1/2 a tank.

Rating:

5.0

Great customer service. Some jerk didn’t return the truck I rented so they gave me a larger one for the same price. Exactly how that situation should have been handled.

Rating:

5.0

Nothing it was the smoothest rental transaction I have ever had!👍

Rating:

1.0

The employees need to know what they are doing. It took them 45 minutes to get me my truck keys and get me out of there and my rental was suppose to start at 8am.

Rating:

5.0

The location was great. The u haul customer service was poor. Waited on hold for a long time, couldn’t get the mobile pick up to work, website was crashing, then the customer service representative tried to say it was because I was an hour late… no. I was not late, it took me an hour to get you on the phone.

Rating:

5.0

Super clean truck in great condition!

Rating:

5.0

The right blinker didn’t work but everything else was fine. Worked our great

Rating:

5.0

Couldn't think of a thing. They was all friendly and the equipment was easily accessible.

Rating:

3.0

lower rental prices.........

Rating:

3.0

Tried to do everything online so less contact. Had to stand in office waiting for someone who knew what is going on. No one wearing masks.

Rating:

3.0

Ensure equipment is in good working order. There was a short in the lights.

Rating:

1.0

Trailer wasn’t ready they had no clue about renting Hooked up myself no help. The ramp was defective fell on my foot very painful Very dirty. No help at drop off either no paperwork not s good experience st all and have rented many over the years pretty sad

Rating:

3.0

Dropping off was quick and easy.

Rating:

5.0

Everything was fine,no issues..

Rating:

1.0

This location overcharged me over $100 and then refunded only $50… why would that be ok? Creepy location and no help with anything. Go elsewhere

Rating:

2.0

Great customer service, truck was not clean - trash and dog hair inside with dirty windows

Rating:

4.0

Facility was closed so I dropped the trailer per online instructions...it was very simple and I would recommend it.

Rating:

4.0

The place I used to book the uhaul through was freindly and easy to work with. Thank you

Rating:

5.0

Everything was great no complaints

Rating:

2.0

One tire was very low on air, 22lb instead of 50 like the others. The door would only open halfway, and that was with 2 people heaving it up. It then jammed solid and a repairman had to come out in order to fix the door. Cost us 2 hours of waiting around.

Rating:

5.0

Overall, great experience!

Rating:

5.0

They were very helpful to troubleshoot my light hookup problem. I had a blown fuse for the trailer lights. Replaced for free. Great service!

Rating:

5.0

World Class Auto Body was a nice change from my last uhaul rental. Nice place, nice people, fast service. Now if only uhaul itself could get it’s act together and stop changing my reservation multiple times that would be wonderful.

Rating:

5.0

The steering on the 20’ box truck needs to be addressed. There was to much play in the steering. Getting the equipment I needed was a hassle, Troy was AMAZING! He definitely saved the company, I was ready to go through another place to get the equipment I needed. Troy went above and beyond to help me the best he could. Great customer service and a great person. Thank you.

Rating:

5.0

I have rented many times this year from this location as we use them to attend craft shows. We will continue to use this location as long as they have one for us available. Great customer service

Rating:

3.0

Show the person picking up the trailer how to hook it up and unhook it.

Rating:

5.0

Better Uhaul information and support (bottleneck) to their field contractors. I always felt good knowing field staff performed their job above and beyond what their job description called for.

Rating:

5.0

World Class Auto went above and beyond expected helping with my rental. Their customer service was exceptional! Especially Kristel and Cory! Thank you!

Rating:

3.0

Insist that Units are Cleaned prior to pickup. The floors in my Truck was Extremely muddy

Rating:

1.0

My truck was dirty and was rescheduled to times for not having truck on time.

Rating:

5.0

Great customer service! Easy to find!

Rating:

2.0

Parking lot was glare ice. Also, very hard to find.

Rating:

5.0

Very fast, efficient and helpful.

Rating:

3.0

I was satisfied with the experience

Rating:

5.0

The location was great and accommodating. The online reservation was horrible. I reserved a 26 foot truck. I got a 10 foot to start moving prior to my reservation time. The 26 foot truck was never available. Uhaul and the location have a big disconnect. Uhaul never seemed to notice I didn’t pick up the larger truck, but sure called when the smaller truck wasn’t back on time when it was not reserved and my reservation for a larger truck was not started. I moved a 5 bedroom house in a 10 foot truck. Maybe a have you picked up the larger truck call to find out it did not get fulfilled would have helped. Do yourself a favor, reserve locally direct.