Had a flat tire during the rental. It took 3 hours to get back on the road.
Ameka W.
Customer Reviews for Woodyard US Fuel
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Gas was low and truck was bad
tyrese S.Extraordinario servicio al cliente
Tina B.Very friendly
Willie H.Rude, unclean & over charged. If a “private contractor “ can set their own rules for their business & over charge more that what's on your online quote that needs to be stated on the website. In bold print NOT fine print.
Nachelle S.Nothing. They are always a pleasure to work with.
Angela K.The customer service was horrible. We made a reservation Saturday and the van was unavailable. They said they could change it to Sunday,and upon arriving on Sunday there was no reservation made. We had to ask if we could get a van that morning because the representative was acting as if there was nothing he could do for us. Then after 30 mins he reserved a truck for us, which is more expert than the van.
Malik S.The system seem to be slow and making the check-in/check-out process time-consuming. The representative was courteous however she was preoccupied with assisting others while processing my request.
Charlene B.You were obsol
Linda G.Clean cargo area
kendall G.I made my reservation online requesting a 1 way rental. My confirmation was confirmed as so. When I went to pickup the truck, I was told I can't do a one way at that location. I spoke with a manager in customer service she offered me a truck in Takoma which was 40 additional miles from my current location. I told her it doesn't make sense for me to drive that far. So she canceled my reservation altogether without asking me if i wanted to cancel. The bice lady at my pickup location was able to rent me the truck following the unauthorized cancelationThis ordeal put me off schedule by an hour. Once I got the truck home I lifted the rolling door do discover someone had spilled gasoline inside the bed of the truck. I had to mop the entire bed and allow it air out before I could start loading causing me to know be several hours behind schedule. Also the truck doesn't start properly, something is wrong with the starter. It was a very unpleasant experience and I don't think I will ever use or recommend Uhaul service again.
Monica W.The truck was not ready until 9am when I set my reservation for 8am. So I had to hang around and wait. There was only 1/8 tank of gas in the truck which caused even further delay as I had to get gas before getting started. .
Daryl T.For the next customer 1. Make all debris left in the van should be cleaned to avoid contracting any disease. Make sure to replace gas being used for the next customer.
Solomon A.A clearer break down of how daily chrarges are accrued.
Ronald G.The equipment was in very good condition mechanically but was not clean.
Tony D.Had to wait over an hour to pick up the truck.
Patricia J.Never again from this location!
Jeffrey H.N/C
Richard J.The Lady that work with me was very friendly.
carol S.The location is ideal and serving the community exceptionally good.
Solomon A.Perfect service and quick
Calvin J.Did not seem to be an efficient location, employees minimally helpful, no blankets were in the truck even though I'd reserved them. Truck was muddy in the cab, but I didn't want to list that in the pickup checklist because it probably wasn't the last person's fault, it was just an accumulation of filth that has never been addressed. The back of the truck still had leaves and yard debris from the previous use. Poorly maintained equipment and parking lot. I would not recommend this location.
STEVEN S.The sales person was very helpful and polite. They made the entire process quick and EASY!
John H.I am very satisfied with the service here. The only thing I can say that could improve the service is staying open 24 hours like the gas station
Milton W.excellent customer service
Patricia R.Nothing, process was smooth
Nicole S.The woman cashier was extremely knowledgeable and plentiful work with.
Lynette C.I rented a truck with a mobile pickup but when I got to the location the place was closed. The fenced lot was closed with no access. I had to find another truck with a location twice as far. Wasted an 1.5 hours of my time.
MICHAELSCOTT G.Have someone to park the vehicle for you. Also someone to bring the vehicle to you. Didn't care for the parking lot where the trucks are kept.
Sandra E.Great customer service. I was in and out in less than 15mins.
anthony B.Salesperson was not friendly and lied to me. She said their were no available trucks for rent and they were booked. I went online while standing in the parking lot and made a reservation for a 10 foot truck for that present time. When I went back to the window and ask about my rental. The woman then wanted to be friendly to me.
Gregg P.Have unlimited miles
Nathan B.Better customer service!! Did not have return slip which i cant confirm i was given. The gentlemen asked why i didnt have it and told me he cant help me then. I eventually was able to return the truck online. A process that should have been 5 minutes turned into almost 45minutes.
JEFFERY W.This was very helpful with the problem I had with payment they'll be my first center
Lawrence D.Slippery stuff inside the truck which causes a person loading to slip and fall. Truck was not clean inside dirty. Also I notice that a backup light cover was missing on truck.
Laureatha A.The milage on the pickup truck I rented was 676. I rented it for about 40 mins. and a total of 19 miles for a total milage readingof 695. I put 1.5 gallons of gas in the tank and when I returned the truck the attendant said they were going to charge for gas shortage. I explained that my milage showed 19 miles usage. At worst the milage would be 13 mpg. I even provided a receipt of the gas purchased 5 minutes ago and she wouldn't even look at it. I ended up paying more money at their pump, and for a total of $11 which would have sufficed for approximately 45 miles. The most disappointing thing thing is that she would not look at my receipt for gas that would show that I more than replaced the 19 miles gas usage that was shown on the odometer. Extremely poor customer service.
Kenya E.I'm a professional Driver and rent vehicles weekly. This is by far the worst experience if had this year. They couldn't even correct my name on the invoice after I repeatedly informed them it was incorrect. They had my email wrong also. The morning of pickup the truck was vandalized and that location sent me to a different location 20 miles away. Upon arrival this location had no record of my contract, because they screwed up my contract. The attendant and I spent 30 minutes straightening out the mess. Thank you. What should had taken 15 mins was now 2 hrs and my customer is calling me asking me wth I'm I at.... Thanks Uhaul...
Leonard H.Will be sending my comments via email. Terrible experience
Matthew P.Awesome customer service from the beginning to the end! The young lady that helped me was so courteous, kind, patient, and professional! She clearly explained all fees and ensured I had the most amazing and seamless experience!!!
Angela P.No problems with the truck but ordered moving pads with my rental and did not receive them. And even after calling and informing uhual I was still charged. And have yet to be contacted back to get this fixed.
Djuan J.Great experience.
Donna A.Location was great service was good
Herman S.Clerk was on her cell talking making transactions. She messed up and ran my card multiple times and almost locked my accounts more than once. Horrible experience
Tirrell B.The young lady who took care of my rental was very helpful and made sure everything was right with the rental. She had a positive attitude which reflects on your company. I would definitely recommend this location to my friends and family.
Kenneth R.Service was excellent.... the attendant was very helpful and knowledgeable... will definitely use this location again.
Michelle H.I don't know. Maybe invest in a more structured lot for the trucks.
Nicholas L.The representative needed assistance was overwhelmed
DERRICK C.Like the professionalism and friendliness
Willie H.They cleaned quickly after I mentioned it. Great lady. Thank you.
angela K.They charge me double rate
Kenneth B.The attendant at this location was very professional and courteous, I enjoyed our business interaction.
Napoleon R.Conveniencia
Willie H.Poner mejor personal de atención, porque esas personas no saben ni lo q hacen
Eleazar V.The cashier overcharged me for the rental and sent me to Uhal to fix it. It hasn't been corrected yet.
Tonya D.Continue with the great services.
REGINALD T.Truck was dirty. Could not read the miles on the speedometer to l know i was being charged the right price. speedometer didn't show miles The customer service was great. The process was very easy. But please do better in keeping your trucks maintained and keep clean. During this time..all your trucks should be cleaned before the trucks go out.
Tonya M.Uhaul was cleaned of debris however the uhaul was filthy and needs to be wiped out after each use.
Anthony Y.Friendly CS
Willie H.