Customer Reviews for Woodward & Midland Citgo
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you. Got to use this truck for the city of highland park election system. Have a wonderful day

Rating:

5.0

Thank you

Rating:

5.0

Thanks for good service

Rating:

1.0

Rude tried to scam me for more gas at his gas station

Rating:

3.0

Do a walk around vehicle with customers at pick-up and return

Rating:

1.0

Truck was dirty, gas was empty, and I waited more than 1.5 hours to get my truck. They didn't have the moving blankets or the dolly that I paid for. The citgo employee ended up having to get the key for me because the U-Haul guy never showed up.

Rating:

1.0

Locations should all update inventory for dollys, pads, etc. instead of being met on moving day without those materials. Also, the instructions for this location weren’t clear enough and dropping off keys with a gas station attendant isn’t reliable enough.

Rating:

2.0

I was over charged and they don't want to fix the issue I went no more then 15/20 miles they getting over thinking people not paying attention or have money to blow

Rating:

4.0

Contact was very nice. We had to wait a few minutes and he was apologetic and told us to pick out beverages to take with us.

Rating:

1.0

It was located inside a gas station! And the owner wanted to give me my deposit the next day!! It was weird and uncomfortable. I would not return to this location again

Rating:

5.0

Dropping off the trunk went without incident.

Rating:

3.0

No comment

Rating:

5.0

Service was excellent

Rating:

1.0

The rep and clerks were extremely rude. I was not acknowledged when I arrived, the gentleman had me standing there while his computer slowly loaded. Upon my return, the person that handle the Uhaul was not present and I was told I would have to come back the next day for a receipt. The way the clerk spoke to me and the attitude was the worse customer service I’ve ever received. The store is located in a poorer part of Detroit and they deal with various characters throughout the day but that is no excuse for the way the young man spoke. He acted as if I was garbage. I would Never do business there and I will make sure I let everyone know that they don’t appreciate us or our dollars.

Rating:

5.0

Jason was doing the work of two people. Thank you so being fast.

Rating:

1.0

First of all this location did not make you feel safe as it had bullet proof glass and metal bars all over windows and doors. The gas station clerk was also the uhaul representative. As the gas station was busy with customers I felt that the help I received was rushed and interrupted. The truck itself was filthy and I had to clean up my self. Overall a very poor experience.

Rating:

3.0

Truck alignment was off and pulled to the right the entire time. Tire blew out and was terrible on gas milage.

Rating:

5.0

Fast friendly customer service. The service that I received was great. clean work place and the willingness to work around my schedule was excellent. I will be back.

Rating:

2.0

The guy was nice upon arriving. l returned the equipment within an hour to move a small furniture piece. Maybe, these people are use to a certain type of person, or personality because l was asked did I want my receipt emailed? l said no, l'll wait. I finally got it l noticed the extra charge of the same as l paid to use the equipment. He asks whats wrong I stated what this? Sales taxes isn't this much it's 6% in Michigan. No, l wouldn't recommend if you're charging dollar for dollar being dishonest and truthful in business thinking l wasn't going to read my paperwork.

Rating:

2.0

Dont like the area LOTS of crackheads.

Rating:

1.0

Need somewhere to keep vehicle safe at site (no cameras) people- hanging around bothering others ,reserved truck not available. could not adjust passenger mirror for right side traffic. long time between waiting on store customers and waiting to get truck.

Rating:

3.0

They did’t have the furniture pads, I requested. They informed me to call U-Hual for a refund.

Rating:

1.0

There was not type of customer assistance. It was hard to get the lock off no instruction. When I returned the vehicle my phone had died and the rep said that was the only way to return it so i may have to do a dispute on my card for extra charges. I will never rent again from uhal. If you don't want to have a actual business in Detroit then leave.

Rating:

5.0

Continue to Stay kind too your customers

Rating:

5.0

thankyou

Rating:

1.0

they would,nt give me a copy of the bil

Rating:

3.0

N/A

Rating:

4.0

I don't appreciate the fact that I had to pay for days that I didn't need or use... A waste of money.

Rating:

1.0

The u haul location was hard to find no signs advertising it was a U-Haul. Located inside a gas station. Looked and felt very unsafe. Tried to explain problems I encountered. Only to be told he just takes the keys they'll email you the next day.

Rating:

5.0

Thanks to Jason for being good and helpful

Rating:

5.0

Thank you for having good trucks.

Rating:

1.0

Have the equipment clean and have all items that were ordered online.

Rating:

5.0

Jason is a very nice guy and helpful. Thanks for good service

Rating:

5.0

Awesome service, the employee was so nice.

Rating:

1.0

Arrived early to pick up truck. And we were serviced last. We had no idea the pickup location was a Small gas station. Also the gas station clerk had a CHILD putting our PERSONAL information and credit card Information into the system and told us "you have to be patient because I'm the only one here" (even though there was another adult behind the counter) The location reaked of urine and other human waste. The clerk did not complete a pre or post trip inspection of the vehicle. Thankfully we were able to get our things moved in time. Unfortunately we may not be using U-Haul in the near future.

Rating:

5.0

That Jason is a good man that works there. Thanks for everything.

Rating:

1.0

I was disheartened by the fact that I was responsible for a bill that was not mine. The rep never went outside to verify or confirm the beginning mileage prior to me driving off the lot. He tried to state that I drove an additional 11 miles when in fact I had not. I even showed him proof. I was horrified! It wasn't about the money, but the principal of telling me that I was responsible for something I wasn't. The driver door didn't have a lock, the truck jerked as I drove it, the truck was seriously in bad shaped which caused me to get the insurance IN CASE they tried to say that previous damage was my fault. I will NEVER do business with them again!

Rating:

5.0

i always rent from this uhaul dealership. Thanks.

Rating:

2.0

Needs better signage. Location is inside a gas station. Other than that, the staff was very very professional and courteous.

Rating:

5.0

Thanks.

Rating:

1.0

Have respect for Uhaul customers not just your daily customers that visit the mini mart! Have an updated computer instead of handling business on a cell phone! Had to wait almost 2 hrs to get truck even though I made reservation days earlier.

Rating:

2.0

Respect everyone who patronizes your business regardless of your potentially warped perceptions or assumptions about them, their ethnicity, gender, or social status. Do not yell at a paying customer, it is rude and disrespectful. I will let others know about this treatment, and the corporate offices of U-Haul. I will never spend another dime with this location, and they are not worthy of the franchise name.

Rating:

4.0

Just keep on going that extra mile to see that everything works and the user is content.

Rating:

5.0

Very professional and fast in and out service

Rating:

5.0

I always use uhaul. Thank you again

Rating:

2.0

Clerk stated system was down but it was not because Uhaul called me to confirm if I still needed the truck. He did the paperwork by hand and took forever. After I returned the truck with a full tank he was gone. The next day I was told there was a $11.00 fuel charge and $31.00 for mileage. Neither of which are true so I lost my deposit and will never go to them again. Next time going with Budget.

Rating:

3.0

a faster check in would be nice

Rating:

4.0

Keep on doing he excellent job.

Rating:

5.0

Very good the best ever

Rating:

4.0

nothing....everything well done..

Rating:

5.0

Customer service was A one.

Rating:

1.0

I requested a dolly and was charged for it. When we arrived at my home the dolly was not in the truck. I had to pay somebody else to use their dolly. When a I returned the Uhaul truck, I explained that we never received the dolly and politely asked to remove the charges. The man became very rude and still charged me for the dolly claiming his guy swears the dolly was placed in the truck. I will never, ever use Uhaul services ever again. This man was rude and belligerent to me in front of my children and I was still charged for something I never used!

Rating:

5.0

the staff was very helpful. an really nice i will use this location again!

Rating:

1.0

The location & their service was horrible !!! I was scared to leave my vehicle thier! I also felt unsafe thier!! I will never use that location again!!!

Rating:

2.0

This location is a random gas station in Highland Park. There were several other locations that were probably closer and safer, but the call center was unable to identify these after 2 calls. I ended up researching myself and found this place that was not an actual Uhaul center. The owner was however very kind and helpful. the place was just a bit sketchy.

Rating:

5.0

The salesman was very polite and very helpful. Everything went quick and smooth, going there every time I need a truck.