I sent a detailed list of challenges at check in a few days ago.Kyrstin M.
Customer Reviews for Woodland Hills 76
(Distribuidor de U-Haul del vecindario)
Woodland Hills, CA 91364
(On Ventura Blvd one block east of Winnetka at the corner of Penfield)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 4 p. m.
- Vie. - sáb.: 8 a. m. - 5 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They are a great locationJAMES C.
El cliente no dejó un comentario.Marie W.
As part of my reservation, I have ordered for two dollys and two were missing.SunilKumar C.
El cliente no dejó un comentario.Linda H.
El cliente no dejó un comentario.Victorino C.
Cleaner equipmentLUIS C.
El cliente no dejó un comentario.Hooshang A.
The truck was super dirty - bird crap all over the windshield. That i could have lived with but they did not have any furniture dollies or the mats I ordered which was a real problem for me. they did give me an appliance dolly which worked for some things but not for everything.Michael K.
El cliente no dejó un comentario.Jason F.
Counter person very friendly. But Not satisfied, reserved the truck, dolly and furniture pads at the same time. At a local dealer. But I Had to drive into LA county to pick up the truck . Then was told that the furniture pads were unavailable. Which caused issues with packing Can't believe U haul wasn't able to support my reservation.David S.
The gave me a van who's gas tank was on Empty. I was in a hurry so this was a stressor and pain. While they gave me credit to fill the tank I still found this unprofessional. Especially when they made it sound like this was a good deal for me.James B.
This was my second time using this location in a couple of weeks. The woman at the counter helped me check-in, retrieve, and return the truck. She provided me with excellent service. It comes across how much she cares about her job and her customers. Looking forward to the next rental there.Sue S.
Really appreciate the friendly staff! Always efficient and helpful. As a regular customer I am very pleased!Kathryn K.
This location is very convenient it's by my house and not only the people who work there are amazing but this Uhaul location has some workers that are very professional and fast when renting a Uhaul. Chris was amazing upon taking care of my reservation. I will return to this location for future moves.shalom P.
All I can say was that this Uhaul place was very fast at there job and Chris who always takes care of me with his best customer service intelligence made this move fast and easy. Thank you again and will always be renting Uhaul from this location.SHAHRAM K.
Great customer service :)Ruth W.
all was good. the truck was ready to go when I got there and check out and checking back in was really quick. I received my receipt over email. I'll be using this place again. ¡Gracias!Donna H.
The service was great and helpful. Thanks!Richard G.
El cliente no dejó un comentario.BLAIR C.
Everything was great thanks!Aaron T.
Over charged on millage and also on gas the gas tank was much below and after returned much more photo available decided to no get from American car wash any more until full credit sincerely Mike EliMike E.
Be polite, equipment needs to be clean. And more important, I return the equipment on the same day and invoice shows that it was returned until next day. Really disappointing.JAIME E.
At this location, no one communicated with me. Very poor customer service experience. I got there, it was a gas station with almost no sign. Coming from another state this is terrible. When I got there, I was told by the store clerk that everyone was at lunch. So, I saw one guy came to the desk to speak with the store clerk and I ask about the van again and he assisted me. I was given the van on E with no paperwork, not even in my email. I rented the van for six hours, when I return the van at exactly six hours no one was there. No one inspected the van. I was told to leave it by the store clerk and call the next day. This got me really nervous since I have no one to communicated with. Communication is a big factor when running a functional business.Diondra S.
I am upset that I could get a dolly x 2, cloth to wrap furniture it was itemized in email but when I went to pick up I was told they don't carry those. Very poor customer serviceMarivel B.
El cliente no dejó un comentario.Max K.
Expand office hours. I signed up for mobile pickup at 5 pm but was told I had to be there by 4 pm as mobile service was NOT POSSIBLE. The U-haul website & 76 gas station are NOT in sync.Poom C.
Keep giving the excellent service they gave me for their other customersShirley B.
Chris is great!Mitch B.
I don't understand what the SafeTrip fee is. I did not choose that, so it must have been automatically applied. Not happy about that.Mitchel B.
Uhaul was filthy and they had to kick a homeless person out of the vehicle who was sleeping in it .Jackie V.
The engine check light was on and there was a lot of noise inside the car. In the meantime, no receipt was given to me and I was told that all this will be emailed to you. I have rented these cars many times, but this time was the first time I saw that they give me paper and delivery.SHAHIN M.
El cliente no dejó un comentario.PIERRE N.
The overall experience was fine . I found the drive unsafe do to dash board under or near wheel kept falling off on my legs which in my opinion is a safety hazard. The dolly was broken.Rocio D.
El cliente no dejó un comentario.Tamara A.
Not much. Chris, the representative was wonderful and considerate. No complaints at all.Larry S.
Great Customer Service!thomas M.
Process was extremely fast and the truck was great.Matthew G.
Fantastic transaction. I highly recommend these guys.Daniel S.
The crew was unprofessional and just barely hospitable first they weren't ready at the time that it was said to be ready at second the truck was not clean when handed to us finding discarded garbage inside the drivers cabin third their was no walk thru instruction showing us the truck condition and what to expect from it like other locations and lastly when returning the truck at 12:35pm I was told I'd receive an email receipt promptly and thought ok since when picking it up it came within a min or so But I had to wait 4 hrs just to get an email receipt and when asking why it took so long I got no answer from the clerkgustavo V.
All I can say is chris that was working there was helping me out carwash customers and gas customers he we s very fast at his job and I was in and out with my Uhaul like if I was the only one there. I will return to this location for Uhaul. Fast easy and out in no time. Keep up the good work Chris. Thank you for your awesome customer service.Vanessa D.
The location couldn't provide a printed printed contract at the time of pickup The fuel gauge was at 1/4 the invoice on my phone said 1/2.. way off Also I didn't realize until later that this location was charging .30 more per mile than the location I normally use. I thought your prices were fixed. Like McDonald's My bad!! Not going back againDaniel K.
Really appreciate the customer service at this location. Always prompt, helpful, friendly and efficient.Kathryn K.
El cliente no dejó un comentario.CRAIG S.
El cliente no dejó un comentario.LAURA P.
Worker was rude. Got the mileage wrong twice on the contract.Rodolfo L.
Uhaul Woodland Hills was very unorganized and both clerks were rude with attitudes. Horrible service, I will never use this location again.RANDY R.
After booking my reservation, following the check in process and having a phone conversation confirming my rental, I was told by this authorized dealer that I could not have the two dollies I rented because I was not going to return them to that location. I was informed of this while picking up the 15 foot van. What was the point of renting them & confirming if I wasn't going to be able to have what I rented?? I then called the regional office to figure out what to do and their only solution was to drive around to other locations asking if I could have the dollies I requested/rented.kyle B.
El cliente no dejó un comentario.William M.
Had gas in the truck this time. The staff are friendly and accommodating. Easy to rent here!Russell G.
El cliente no dejó un comentario.Paul F.
My only negative comment is that the truck had less than 1/4 tank of gas. it would be great to rent truck with a full tank.RUSSELL G.
great experiencenefelie L.
The fuel level was not correct at the start. I showed a pic of the correct level and all was fine. Staff was quick and I was on my way in 5 minutes. Great place to rent!Russell G.
Very goodMISHA Y.
El cliente no dejó un comentario.Susan M.
Stop charging a ridicules amount to escape that liberal cesspool Califuckyou.MICHAEL K.
El cliente no dejó un comentario.Rafael M.
We had a horrible experience at a different location in Woodland Hills, and that reservation was cancelled. This location was busy and had one person covering the rentals as well as the store customers while the cashier was on break, but he did a fantastic job. I felt bad because he had to work both functions, but he stayed cool and calm and pleasant. Was not flustered and took care of everything promptly. He was a gem! I would just say have adequate coverage for your employees and give this man a raise!donna G.
Chris was very helpful.Vincent I.
My bill came in 10x higher than the advertised price. $29.95 per day. The bill was $293! My driver was told we would be charged around $20 for the gas used. To charge me $92 plus $30 for a bs fuel service charge is out right robbery. You should be ashamed of yourselves doing business like this. I want a refund.Justin M.
Chris helped me out twice in two days. I'm very grateful. I was able to rent the U-Haul even though I made a mistake in the reservation.Vincent I.
Vehicle needs and alignment was not driving straight, pulls to the right with steering wheel straight, major services need to be done like oil, transmission, etc. ok for a trip under 15 miles, but anything over 50 miles or across the state will not recommend. Uhaul take good care of the one thing that makes you moneyRAUL M.
El cliente no dejó un comentario.William M.
Aside from paying $250 for one day I was charged with 2 additional charges on my credit card without explanationevan R.
El cliente no dejó un comentario.MICHAEL T.
They gave me a filthy truck inside and outMonica R.
The service at this location was excellent, they worked very hard to make my rental an outstanding experience.John J W.
El cliente no dejó un comentario.Liz R.
El cliente no dejó un comentario.Valerie C.
El cliente no dejó un comentario.SUSAN F.
The reason why I would not recommend this place is because of the experienced I had with the DOLLY! Okay, I requested the furniture dolly ($10) online a day before I picked up everything but then when I looked inside the truck, they only had the utility dolly so not a big deal right, I went back inside the front desk and told the guy that I rented the other dolly but if they really dont have it I'd just take the one in the truck which I did but I asked the guy if is there's any price difference since I am getting the smaller one because the bigger one is not available and surprisingly he told me there's no difference so I just went ahead and took what they gave me. The next day I checked out, found out that the one he gave me was cheaper plus they charge me twice for the furniture dolly and utility dolly!!! Smh. I am just waiting for my refund although its not much but hey, its my money!Jefferson D.
El cliente no dejó un comentario.Vincent G.
The Truck was filthy.YAJVINDER B.
Chris was extremely helpful and friendly during a stressful moving experience. Really appreciated that.ROBERT K.
El cliente no dejó un comentario.James S.
My truck was beyond dirtyarya A.
El cliente no dejó un comentario.Matthew S.
Got charged extra 20 miles after we agreed to Miles when we both looked at my address and we also rented another truck from other location and horrible experience. Won't recommend uhaul any notrMATTHEW N.
When picking up truck the UHaul representative was not friendly and was short with any explanations. I question why a company would rent a truck with only a Â¼ tank of fuel, especially when the location is a gas station. They did not have a floor dolly in stock, which was part of the rental agreement. In addition, I paid for movers ($320.95) through the UHaul site that did not show up. I have spent 3 hours on the phone with UHaul trying to get my account credited which still has not been resolved.Erik F.
Nothing! This was the best experience ever in the more than a dozen rental that I can remember. Certainly the nicest people at this location, better than my last at a Mobil in Woodland Hills and by far better than the Northridge locationKEITH W.
El cliente no dejó un comentario.MAHDI S.
Nothing. I have been going to this particular branch for my rental needs for years. I am a satisfied customer. And the staff are greatCALLISTA N.
Very bad customer service I wait 20 minutes the owner was talking with his girlfriend. No what i use to see from uhal stations.SAM S.
El cliente no dejó un comentario.MANIJEH M.
This location was extremely convenient and friendly. The team was very professional and helpful. Definitely returning to this location again. GraciasKen C.
Super easy drop off, very helpful staff, clean and organized. Wasn't sure where to leave the truck and the staff took care of us.Maxwell M.
El cliente no dejó un comentario.amir K.
Moving day is incredibly stressful on its own. Customers don't need extra stress added on. 1. The tank was on EMPTY when the truck was handed over. Immediately I've been given an extra thing to deal with. But you know what, maybe it was an oversight, people make mistakes, that's okay, I'll just ask. 2. So I ask if they can fill it up. NOPE. So it's not an oversight, I am very deliberately being given a truck with almost no gas in it. Off to a terrible start here, Uhaul. So now if I fill it up and then don't use all of it, will I get reimbursed? They say yes but how is that calculation going to be done? I don't trust that at all. My alternative is to GUESS how much I should put in the tank to cover my trip. Ridiculous and absurdly bad business practice. 3. The padlock on the back of the truck is so stuck that I have to use every ounce of my strength to get it open. Another thing to deal with. 4. When I made the reservation online, I added an appliance dolly. It wasn't in the truck. I had to check for it, then run back inside and ask about it, to which I get the snooty reply "You have to tell me about it." WHY. You should know. It should be ready for me when I get there. This adds more stress. 5. I return the truck later that same day, go through the online return process, and it tells me I owe DOUBLE because I had it for two rental periods. Definitely didn't. Definitely rented it one morning and returned it that evening. 6. The website allows me to dispute that, which is the only silver lining here, and it tells me I'll get a call from a Uhaul rep within 48 hours. No call comes. It's a full 2 weeks before I receive a receipt in the amount that I originally agreed to pay. Uhaul, there were six, SIX opportunities to make moving day just a little less stressful and NONE of them were taken. This was the worst moving experience I've ever had and I'll be telling everyone I know to go with Budget even though they cost more and I'll be leaving 1 star reviews everywhere.Braden L.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.TYLER D.
It was dark, no signs of where to leave the truck, and they charged me $60 extra for what? I didn't go over the mileage, I returned the truck clean, and gas was just right! This is ridiculous.CARLOS A.
El cliente no dejó un comentario.Ryan L.
Attendant was very helpful, made the process very smooth and quick.DANE T.
El cliente no dejó un comentario.HAMID R.
Super convenient to have the drop off location and the gas station together, especially when you're in a hurry and not familiar with the area.KARINA R.
El cliente no dejó un comentario.Carolyn J.
The back of truck wasn't swept out or anything. It had debris everywhere. I asked for a ramp they couldn't provide one. When I arrived the 2nd time to rent truck the other worker working the counter doesn't do U-Haul so he's rude and not helpful. The paper on the gas mileage said my tank was quarter below half when it was a quarter below the quarter mark. So prolly gonna get charged the difference when it was never accurate to begin with. When I went to drop off car guy said lady went home and wasn't helpful again. Also the lady said no one way trips. Truck must be brought back. That was huge inconvenience. When I saw 2 hours to get home from where U-Haul was located I just returned truck because I wasn't gonna drive truck back two hours after going home driving two hours. Then I would have to get home again.BURGUNDY D.
Have equipment ready with the truck. And have truck ready in an area that can be easily accessible. Horrible customer service from employees and over the phone. Was charged way more than I got.jennifer E.