El cliente no dejó un comentario.ALLISON MARY I.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Air bag suspension so you can adjust the quality of ride with light loads. The new 26 foot truck was a REAL buckboard!!Lee R.
The service overall was good. What's disappointing is that this is the second time I rented from u-haul. In mid August 2020 you rented me the exact same 5x8 trailer for $160 plus tax and insurance.... this time around your markup was almost 4 times the amount at almost $700. We were shocked especially at this time when nation wide we are losing our jobs because if covid and living off of our limited unemployment benefits so every penny matters . We feel that u-haul is definitely taking advantage of the fact that we have no choice because those are no other companies like yours that rent trailers across the country and instead of helping Americans with this transition... you are hurting us . The definition of price gouging is according to Wikipedia is a term referring to when a seller increased services or commodities to a level much higher than is considered reasonable or fair . And is considered exploitative ... potentially to an unethical extent . We understand the this is a matter of supply and demand and to a reasonable extent ... we did expect to pay a little more but from $160 to almost $700 in a little more that a 3 month period is gut wrenching. Especially when we have no choice .... we lost our jobs . We had to move back home and we have to start over . We just expected better from a reputable company like yours .Gamaliel M.
El cliente no dejó un comentario.CHRISTINE RUTH G.
El cliente no dejó un comentario.Kimberly K.
Great friendly and easy to work with!Blayne C.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Nichole S.
Rude people. Was not ready or clean. Equipment was old and did not work well.Shaun C.
I would not refer the movers that were sent to me. They were an hour and a half late and I was not comfortable with their behavior. I would not use them again.Sherri K.
Great service and very friendly.Jeffrey M.
El cliente no dejó un comentario.Kelly M.
Friendly staff. Had what i needed.SCOTT H.
El cliente no dejó un comentario.Sonya T.
Solid place to pick up your equipment. They were ready and waiting for me to come in. The service was fast and they knew what they were doing. I was a GM for y'all in Texas and it was like I was at a center with their professionalisms and their customer service. I would recommend this location over a center. It was a 5 star experience. ThanksBrian H.
El cliente no dejó un comentario.JONATHAN C.
Great social distancing!! Very well thought out and felt very safe and welcomed. All employees were wearing a mask.DAVID MARVIN K.
El cliente no dejó un comentario.Cindy C.
We were not CV informed that the vehicle was at a remote location.kelly G.
Nothing. Everything met expectations.linda S.
VERY NICE PEOPLE, RENTAL PROCESS WAS VERY SMOOTH..ANTHONY RANDELL R.
El cliente no dejó un comentario.CAROLYN JEAN O.
Woodchucks was good. But I originally reserved with Craig Road, LV. They called me a couple days before pickup and said they didn't have one, so refered me to Rancho Street, LV for pickup. The morning I was suppose to pick up, Rancho called me and said they didn't have one. Fortunately, one was found in Boulder City (Woodchucks) which averted a financial disaster for me. Not too happy with having to drive 30 extra miles one-way to pick up the trailer. People need better insurances that the RESERVED trailer is available when they are suppose to pick up. As for Woodchucks, they did great job and got me on the road.Jack L.
No packing supplies visible have to ask for them. Did not know that metal bars for wardrobe boxes came separate. Did not care that tires on Trailer were serviceable ( tread down to wear bar and dry rotting between treads)Michael C.
Professional and courteous service.Greg S.
Wasn't very cleanCindy S.
Thank you for your efficient excellent serviceDuncan S.
El cliente no dejó un comentario.Andrew C.
The whole process was a joke from the beginning. I will never be renting from uhaul again and would like a call from a manager to discuss a refund.Ashleigh O.
El cliente no dejó un comentario.Mireille W.
The Gentleman was very helpful and made it really easy and convenient to drop off the truck.Diego S.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.chris P.
El cliente no dejó un comentario.Gregory M.
Ok as is.GEORGE M.
Outstanding customer service!Lynn Y.
Extraordinario servicio al clienteRonald H.
The experience i had was ridiculous. I will never rent from Uhaul again. Inconvenient, expensive and annoying. Nothing personal about the employees, everyone I talked to was nice. It was the online crap and being transferred seven times to different locations until finally being charged for using a 16th of a tank and going 3 miles over the mileage allowed which is NOT ENOUGH, by the way. $160 later I'm left perturbed about the entire experience.Christina C.
El cliente no dejó un comentario.Janice M.
Educate the one in California City on what types of oil to use and what the light means in to check it out thoroughly before renting it out to the next customer so that the customer can feel comfortable while driving from one destination to the otherSTACEY B.
Customer service is great.Sandra L.
This location is directly off of a busy Parkway and there is no parking or trucks especially the truck with the trailer behind it. The gentleman that seem to be running it was very nice and helpful but I told him the story about my radiator cap and the overheating and there was absolutely no offer on his part to reimburse me for the money I had to spend on those itemstom T.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Brian S.
Truck was full of cat hair and cat dander and I am allergic to it and it needed to have been vacuumed or cleaned on the inside! Someone in your central office named Rebecca was very much an advocate and tried doing the best she could! I commend herTommy B.
Great experience over all...Nathan G.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.LINDA B.
El cliente no dejó un comentario.Alfred K.
Windows and mirrors were very dirty and could not see until cleaned. Otherwise all was great!! Always get good service here.Patti-Ellen F.
El cliente no dejó un comentario.MIGUEL R.
No one present - left it after hours.gary M.
El cliente no dejó un comentario.Richard H.
We love Woodchucks! Always helpful and professional. We wouldn't go anywhere else!!!Christine S.
El cliente no dejó un comentario.Christopher L.
Service was slow and they seemed like they didnt know what they were doing. I was in a hurry because uhaul messed up my reservation. I reserved a truck to pick up 8 am and when they called to confirm at 6 am! they had me down for a 12 pm pick up. They seemed like they didnt care the time was wrong and i had to drive almost 30 miles to pick up my truck. Then to have to wait 30 more min because the rude, inhospitable man at the counter couldnt care less about my service but tried to help the MAN behind me before helping me. They didnt pull the truck forward and didnt put the correct equipment in the truck. I had to go back in and ask for correct equipment. the truck was parked so close to another truck I had to get in the passenger side and scoot over. Wheels on appliance dolly were bad and made it hard to maneuver. Awful location!!!Brandi P.
El cliente no dejó un comentario.glade M.
El cliente no dejó un comentario.Larry H.
My reserved truck was not available and they went out of their way to provide a viable solution to fit my volume needs. The truck operated well and I arrived at my destination without incident.Beverly W.
El cliente no dejó un comentario.Rhonda B.
Chris was informative, polite and professional.REBBECA R.
I was 20 mins. early and he kept apologizing to me for not having the truck ready and went right away to go get it. Very friendly.patti F.
El cliente no dejó un comentario.LINDA B.
The man who took my trailer back in Boulder City was way more than accommodating and super niceJames S.
top notch friendly service! Thank you. mpMichael P.
The gentleman in charge was great. He had issues with the computer which took alot of his time. I had a printed reservation quoting a certain price. The computer would not accept this. The reservation # would not come up on his computer. After call two additional persons for permission to accept the printed page. He was great and calm. Upon inspection of the trailer, I found rust on the left side tire. I requested an change. None available, was referred to the Henderson Boulder Highway UHAUL center. Initially I was told they could not change that tire and referred me to a phone number. Upon my exit Mr Mike Johnson & Mr Austin Fry found a solution. My compliments to these two workers who were there to serve a customer and turn a 4 hr experience into a positive ending. The tailer made it way to Surprise Arizona without any problems. I hope these two gentlemen do not get into trouble for doing the right thing. The gentleman at Woodchucks in Boulder City also deserve a positive for his atempts in solving my initial problem. Customer satisfaction must be a priority to work on in working with the computer to solve problems. Graciasfrank R.
El cliente no dejó un comentario.Rachel R.
El cliente no dejó un comentario.RONALD P.
Had to drive, the day of pick up, from downtown Las Vegas, to Boulder City, and back. My rental location was supposed to be on Fremont, 10 mins away from my house. But I was told 3 hours before my pick up time, that I needed to drive an hour away to pick up the trailer. Terrible planning on UHaul's part.Matt H.
El cliente no dejó un comentario.Nathan A.
The security seal on the hand truck should be more substantial. We dragged a furniture blanket over it and because it is so flimsy it broke. Consequently, I was charged for the use of a hand truck that I never used.peter T.
You guys were awesome and very flexible while I was having a very difficult move. Thank you so much. I highly recommend this business.shirley D.
Everything went great!!!!!Darlene H.
There was absolutely no oil in the engine and the antifreeze was almost non-existent in the reserve tank, and the owner has a very bad attitude.sharon T.
You can't if you go with the Boulder City dealer. GreT guys and very helpfulJIM P.
El cliente no dejó un comentario.john L.
El cliente no dejó un comentario.ELIZABETH H.
El cliente no dejó un comentario.Traci M.
El cliente no dejó un comentario.ben W.
nothing to improve on the service was outstanding the truck drove well no issues no problems and was taken care of very very well.ARTHUR H.
El cliente no dejó un comentario.Theresa H.
Woodchucks did a great job helping me!BILL H.
The CSR and I use this term very loosely was EXTREMELY rude he actually yelled at me for asking him to verify some special instructions emailed to him from the original pickup location. I felt very intimidated by him I wasnt sure if he was going to slap me or comit some other violent act. I didnt want to rent the uhaul after this but frankly I was afraid to refuse it.Diana W.
Customer service was great, quick and easy ????????????Jennifer Y.
El cliente no dejó un comentario.MARK O.
El cliente no dejó un comentario.James R.
It was easy, the trailer was perfect, and it was cheap... Thanks.Randall H.
Nice strong transport trailer, worked great.RON S.
Thanks! Great service, made everything easy and smooth = ) Thanks Guys XOXODAYMON B.
Nothing. The person that helped us with our rental was very friendly and nice.Mark O.
I only drove the truck less than a couple miles and then I put $15 in it before I dropped it off and now I am being charged for gas and things that are unnecessary this is why I like to talk to people instead of using the Dropbox my experience as of right now has become horribleKeith C.
El cliente no dejó un comentario.Neca C.
El cliente no dejó un comentario.PATRICK K.
El cliente no dejó un comentario.Roger K.
Revived poor service from another dealer, Woodchucks jumped right in to help us out when we only had one day to get the job done - great customer service!!Michael M.
El cliente no dejó un comentario.danny G.
El cliente no dejó un comentario.PATRICK K.
The staff was very helpful and friendly especially Ann. Happy I could find a UHaul so close to home.Candy B.
Very helpful staff, great customer service!Michael M.