Customer Reviews for Woodard Mercantile
(U-Haul Neighborhood Dealer)

929 reviews

4160 N Maize Rd   Maize, KS 67101
(Between 45th and 37th St on Maize Rd)

(316) 721-2201

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(316) 721-2201

4160 N Maize Rd
Maize, KS 67101
(Between 45th and 37th St on Maize Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people at Woodward M were superb. They straightened out a mess that Uhaul created for me and got me on my way. The truck was greasy in the back and dirty in front. The windshield was thick with dirt.

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

Kayla W. 
Rating:
5.0

The trailer had mud and hay inside

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

The after hours drop was greatly appreciated, was able to return the rental 2 days early, and customer service at this location was very pleasant and attentive.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
3.0

The hitch on the trailer did not fit my 2” ball properly. Was very loose and banged around very loudly on side streets or anytime going over a bridge or uneven road on the highway. I have never experienced towing anything like that in my life. It was so bad we decided not to return to home location which cost us more than twice the original cost. Very disappointing. The people working at the pick up location were polite and respectful just not very understanding of the situation. That was the most stressful miserable tow job I've ever experienced.

Stephen H. 
Rating:
3.0

The truck had a headlight that was broken and pointed toward the ground held on with packing tape. It made it a bit more challenging when driving in the dark. Probably should have had it fixed before sending it out. Also, billing issues as I was told that I would get half of my money back if I dropped off within 24 hours. I did so and then everyone said that I wouldn't get the other half back and of course there is nothing I can do at this point other than move on.

Vu N. 
Rating:
3.0

More lighting in the parking area. I slipped and fell because I did not see the ice in the dirt.

Ramsey W. 
Rating:
5.0

Very nice people and truck!

brian W. 
Rating:
5.0

Customer did not leave a comment.

Melinda V. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Great support

Eric N. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Kaydi at I35S location in Texas was extremely helpful, along with another young lady whose name I did not get. And, Emma I believe at the pickup point in Kansas, just outside of Newton, was as proficient. We made it home safely. Thanks for the services you provided.

James W. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Byron F. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
4.0

Customer did not leave a comment.

Harold J. 
Rating:
5.0

Great job

Ronald S. 
Rating:
4.0

I would rather pick up with a full tank and return full. Trying to guess if it's 7/8 or 2/3 is wrong. Make sure they are full !!!

Michael C. 
Rating:
5.0

Excellent service!

Shelly T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
3.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
1.0

They over chargerd me for something I didn't ask for .

Jaquan B. 
Rating:
5.0

Nice place to do business with

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Garrett V. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

The Woodard Team of professionals are the best around! Love our Mercantile! UHAUL rocks too!

JEFF H. 
Rating:
5.0

The people are always helpful and friendly. The trailer was clean and functional. However, this trailer needs to be repainted, The door latch is difficult to use because of damage in the past. Some screws are missing in the floor and it creaks when walked on. The hitch has been damaged in the past. Tires were in good shape. It did what I needed but I wouldn't put my name on it. I rented several trailers and a truck in the last few months. All the other equipment was in very good shape. I will use U-Haul next time I need a trailer.

Micheal D. 
Rating:
5.0

Very nice people. Very helpful. !!!!!

John H. 
Rating:
5.0

Maybe leave chips and a cold soda waiting in the truck? I always have a good experience with Uhaul so I'm not sure what you could improve on. Hotels used to leave chocolates and wine in the rooms for its customers, so maybe something like that? Although wine wouldn't be a very good idea with drinking and driving and all. Thanks Uhaul.

Terry M. 
Rating:
5.0

Experienced a fast and courteous transaction renting the 5x8 trailer.

Rick E. 
Rating:
5.0

I never have any problems turning in equipment. They are friendly and helpful.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Robbin H. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
4.0

Quick and easy with a helpful staff

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

The pin on the loading gate was bent so the trailer was not useable

Aden L. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

kATHY B. 
Rating:
4.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

Shelly T. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

The drop off at this location was very easy and quick. Very courteous employees!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Barbra C. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

Never a problem renting from Woodard's.

LYNDON V. 
Rating:
2.0

Our U-Haul was filthy inside. Do they not sweep or hose them out in between uses? There was caked on mud and lots of dirt/straw throughout, which is not what I wanted to track into my new home when we were moving items in.

Sheldon H. 
Rating:
5.0

Very friendly and a great place!

BRUCE L. 
Rating:
3.0

Did not have the dolly I had reserved and nobody in Wichita was able to find one so I had to buy one and they are not cheap

cody B. 
Rating:
5.0

Customer did not leave a comment.

Junnae C. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Customer did not leave a comment.

Keith Y. 
Rating:
5.0

Customer did not leave a comment.

Rebeka J. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
4.0

Everything has always ran smoothly until this incident. But we will continue to use Uhaul services as we trust that this issue will be addressed.

kevin W. 
Rating:
5.0

Nothing

Rick E. 
Rating:
3.0

Customer did not leave a comment.

Peggy A. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

Guy at counter was really helpful with my order and helped me fix something I messed up online. Helper to check out trailer was pleasant and provided great customer service too.

Noah K. 
Rating:
4.0

Customer did not leave a comment.

Catrina T. 
Rating:
5.0

Great people. Very helpful.

john P. 
Rating:
1.0

U-Haul installed hitch was not installed properly. Trailer kept hitting the ground periodically had to stop multiple times throughout the trip. Had to buy new wiring for the trailer. Also had to flip the receiver and ball causing a delay in travels

Tanner H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

The person who checked us out was so nice. And the gentleman who helped us hook up the trailer was polite and super helpful. Highly recommend

CHRISTIE B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

It was fine

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Hai T. 
Rating:
5.0

Customer did not leave a comment.

TERESA J. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The only issue was I found some broken glass at the front of the trailer, but was able to clean it up without anyone getting cut.

Debra M. 
Rating:
3.0

The online return service was poor and did not work with assisting in my return of the vehicle.

Alaina W. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

No uhal sign! It's in a barn mercantilr location. We droce right by the location. I had to call them to see where the heck they were. Very unhappy with the experienxe.

Bixie V. 
Rating:
5.0

Customer did not leave a comment.

Darin A. 
Rating:
5.0

Customer did not leave a comment.

Jack Q. 
Rating:
5.0

Be sure to have person taking order, read back the actual date. If he would if we wouldn't of had to go through so much stress. I'm thankful my husband happened to stop at a different one for a box. Then he checked while he was there.

kevin W. 
Rating:
4.0

Customer did not leave a comment.

Irene L. 
No reviews have been submitted for this location.

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