Customer Reviews for Wonderland Storage
(Distribuidor de U-Haul del vecindario)

98 comentarios

2000 N Tamiami Trail   North Fort Myers, FL 33903

(239) 217-4072

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 6/28/2022 - 7/10/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(239) 217-4072

2000 N Tamiami Trail
North Fort Myers, FL 33903

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 6/28/2022 - 7/10/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Have BETTER customer service. ALSO be careful where you park cause she will have your car towed away. She said I was parked on private property. (REALLY). Cost me an Xtra $160 ANYWAY I would not recommend going through wonderland storage for U-Haul rentals. Thanks Rick

Richard B. 
Clasificación:
4.0

Can I get my receipt

Dodie N. 
Clasificación:
5.0

The young women that helped us was Fantastic. I would recommend this uhaul location to anyone due to her professionalism and customer service!

Stephen G. 
Clasificación:
3.0

They depend on the customer to have a phone that takes pictures. Also lied about rates. We were quoted $155.00 for one way rental from Thursday to Sunday. Was actually charged $195.00. When I asked about the rate difference, and said we'd have the truck Back by Friday, she said they would discount the price back to $155.00 at drop off. At drop off, we were told the $195 was for 5 days no matter how many days, from 1 to 5 days. Total charges was $241.00- almost $100.00 over original quote.

BJ M. 
Clasificación:
1.0

After arriving at the location that I was SUPPOSED to pick up the trailer I rented, I was informed it was at another location. I arrived at a run down motel to find the trailer and this cost me valuable time, which I didn't have. I had to confirm my rental on Sunday for the Monday morning pickup and nothing was said to me about change in location. Poor communication.

Thomas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
3.0

Nice service from Robin.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo G. 
Clasificación:
5.0

Let us know about the 24hr drop off location at rt 41

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
1.0

I did not appreciate having to do all the work to attain a U-Haul rental. I had to take a picture of my Driver's License with my phone. What if I did not have a smart phone? Furthermore, I did not appreciate having to pay $14.99 for insurance that I DECLINED when I put in a reservation. The woman at this location was not very tech-savvy and the U-Haul process annoyed her it seemed. I will not be going back to this U-Haul rental location. It was dilapidated and made me feel unwelcomed.

Devin M. 
Clasificación:
3.0

They were completely unprepared when I arrived a few minutes early for my pick up. The location closed at five which was also my pick up time. Fortunately I did not reserve beyond their limited equipment. The online only option for drop off made for a lengthy process.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie M. 
Clasificación:
2.0

Use a different location. I went to drop off on the weekend and they were closed. Monday I went around 10am and it said they were open but no one was there. I called the number on the contract and the lady said she was out shopping and to just drop the trailer there with the contract. When I started to disconnect from my car she showed up and said not to leave it there. And I asked for help and she said I am a lady and don't do that kind of work!!!

Norman P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JEAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

I didn't get to get in contact with this location. I just did a self drop off. It's in the middle of a highway so it was easy to get to but I was confused on the return because the app wasn't working. I just dropped off the keys in the box and left it there. I tried calling next day and still no answer but customer service checked it in for me and all is well.

Bobby S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy S. 
Clasificación:
5.0

Great overall experience. Will call on U-haul and Wonderland for future needs. ¡Gracias!

John M. 
Clasificación:
2.0

No help in loading , very fat and pregnant girl at desk , no help at all...."

RON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
5.0

She was very accommodating and helpful.

ray M. 
Clasificación:
3.0

Have a better person work there who is less family oriented! I called the 1 close s to me 1 month in advance. But I did get 1 day free ..of charge

greig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY E. 
Clasificación:
5.0

Young woman who took care of the reservation was very professional. Will do business again.

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank V. 
Clasificación:
5.0

People were very accommodating!

Mark V. 
Clasificación:
5.0

El cliente no dejó un comentario.

russell M. 
Clasificación:
5.0

I made arrangement following day to drop off somewhere else. Agent said i was still only going to be charged same rate not one way. Went thru hell and back oncee i tried to return to agreed place. I should of got a text or email to prove at new dropoff. Thanks to Oioir in scheduling, Fla. Branch issue was taken care of. Because of him i will use uhaul in future. Next time if i change original contract i will hopefully get in email or text form. Oioir keep me as a customer and should adressed for doing so.

michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Friendly in helpful staffs at that location,

SOLEDAD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

It was my first time to use a towing dolly, I was very impressed. My husband and I drove from Fort Myers,Fla to San Jose,Calif. We towed our Nissan Versa Note behind our Volvo SUV. Thank you for your quality equipment.

Elizabeth S D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Haydan A. 
Clasificación:
5.0

Trailer wiring was too long and not coupled to the tow vehicle effectively. Wiring contacted the road into the trip and severed several wires. As such, trailer lights did not work into the night. I had to contact roadside assistance (reaching someone was a real hassle). Made for a long and tiring night...

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

VERY friendly service here. Quick to try to accommodate the customer in any way they can. I like this location most of all my u haul experiences.

chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ellis S. 
Clasificación:
3.0

Lady that worked there was very nice but its at a very lower income rental place.I had a 6x12 pull trailor which is very heavy even empty and the place didnt have a trailor helper.She had to ask a renter to help her lift it off

traci D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred T. 
Clasificación:
3.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis V. 
Clasificación:
4.0

El cliente no dejó un comentario.

claude C. 
Clasificación:
5.0

She did a great job and great service

KEN O. 
Clasificación:
4.0

No a thing.

Philip P. 
Clasificación:
5.0

Drop off went smooth. Everything checked out, and was made easy.

Brian L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dick S. 
Clasificación:
1.0

no-one answered at drop off at 2PM and the windows were boarded up

MICHAEL S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
1.0

This is not the location I was sent to, and the Brazil Auto Mall in Ft. Myers, where we were sent, was one of the worst uhaul experiences I've ever had.

Placido C. 
Clasificación:
1.0

Was not sure if I was in an office or somebody's low grade hotel room that has not been cleaned in months

Philip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
1.0

Was not the trailer promised, was not at the location to be picked up. Electric hookup did not work, had to go back to fix. Was not convenient. Would not go back.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamin E. 
Clasificación:
5.0

no complains every thing went smoothly

JAN J. 
Clasificación:
3.0

Very friendly, can't but feel that the lady in charge could use a helper, as she has a lot going on at her location.

RICHARD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Very helpful and friendly!

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE K. 
Clasificación:
5.0

Very good dealership.......

GERARD B. 
Clasificación:
5.0

Made my move easy. She was very friendly and helpful. Thank you so much.

SANDRA H. 
Clasificación:
5.0

Could not have been happier.Quick and courteous dropoff. ¡Gracias!

JAMES T. 
Clasificación:
3.0

El cliente no dejó un comentario.

VINCENT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
5.0

Give Dana a raise. Excellent attitude and service.

ED C. 
Clasificación:
4.0

Excellent customer service

ROBERT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Nothing. All went smooth and it was a pleasant experience.

Mari B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
1.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joann J. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Very nice customer service. The lady was,very helpful. Thanks again

CHERYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER G. 
Clasificación:
3.0

Truck smelled of dog. During loading discovered dog/cat hair all under the seats. I am allergic to animal hair and had a very difficult time on the 13 hour drive. Animals should not be allowed to travel in a Uhaul, I'd much rather have a truck reek of clove cigar than to deal with animal hair.

william W. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan W. 
Clasificación:
5.0

Offer your workers betters computers. Or better link ups to the Internet. My rental agent was great. Friendly as could be and very helpful. However lack of better equipment slowed the process down quite a bit.

THOMAS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVE E. 
Clasificación:
3.0

Personnel very helpful and understanding She listened and helped with my needs. Very knowledgable and patience I started with I storage Ft. Myers and although he did not have a truck he was very good about assisting me to secure truck when I needed it

SIGNE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

victor P. 
Clasificación:
4.0

She was very pleasant and helpful.

Katy P. 
Clasificación:
4.0

Very friendly and helpful.

TANJA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

They made my experience with U-Haul a very nice one and would recommend them to anyone.

JUDY B. 
Clasificación:
5.0

Dana made the experience easy and in fact, made it fun. Great personality. A real people pleaser!

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danys M. 
Clasificación:
5.0

awesome

DANA W. 
No se han enviado comentarios para esta ubicación.

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