Customer Reviews for Woller True Value
(U-Haul Neighborhood Dealer)

980 reviews

455 E Geneva St   Elkhorn, WI 53121
(Hwy 43 & 12)

(262) 723-6579

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(262) 723-6579

455 E Geneva St
Elkhorn, WI 53121
(Hwy 43 & 12)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The blanket and dolly tied onto back of truck hindered us from packing the truck to full capacity. We did not need them. We had a dolly and plenty of blanket and did not need to pay $17 for what was in the truck.

DALE HOLTE 
Rating:
5.0

Stay the way you are

dwayne whitt 
Rating:
1.0

We dropped of the truck in Elkhorn Wisconsin (Woller True Value Hardware) later that day and they were terrible. We worked very hard at getting it there before 4:30 pm when they are scheduled to close down their UHaul operation. We got there at 4:15 and were told that they couldn't help us because they had everything already shut down. They wouldn't check in the truck until the next day, We were told to park it and leave . They were very short and not friendly at all. The next day it became clear why they wouldn't check it in while we were present; they charged us a $25 cleaning fee because they said the cab was full of mud which was impossible as we were on the freeway the whole time and didn't encounter any mud anywhere. When we called, they said if we were going to call them liars, that we should travel the 120 miles to go there and see for ourselves. We did call the UHaul company and they reversed the fee however which we greatly appreciated.

Steve Toepel 
Rating:
5.0

The staff at Woller's was fabulous!! Easy to work with and thoughtful!! I'd go back to them in a heartbeat!!

Diane Espinos 
Rating:
5.0

Friendly professional staff my checkout with a rental truck took less than 10 minutes. I am new to the area and I would recommend this hardware store.

Brent Schramer 
Rating:
5.0

Customer did not leave a comment.

Nicholas Beaudin 
Rating:
3.0

Customer did not leave a comment.

Michael Haese 
Rating:
5.0

Customer did not leave a comment.

cheryl jorgensen 
Rating:
5.0

Customer did not leave a comment.

Evelyn Walker 
Rating:
5.0

Great rental place. Friendly staff. Very helpful. Highly recommend!

Jacquelyn Sybesma 
Rating:
5.0

This U-Haul location was easy to get to, and the representative was a very nice person and made it a good experience. They are always good to work with. My problem is with corporate U-Haul, who, once again, I believe is deceptive in their practices. This is the third time I’ve been told that a trailer would be at a location and then I get a phone call the day before that it’s not available and I need to travel to another city. I was told I’d have to travel an additional 50 miles to pick up the trailer that I wanted. my advice is don’t ever believe U-Haul has a trailer where they say it is.

David Welsh 
Rating:
5.0

Customer did not leave a comment.

Stephen Campobasso 
Rating:
5.0

Customer did not leave a comment.

Brenda Blaedow 
Rating:
5.0

Customer did not leave a comment.

mickel ralph 
Rating:
5.0

Customer did not leave a comment.

william truax 
Rating:
5.0

Super easy and great people!! Thank you

Jennifer Vaun 
Rating:
5.0

Customer did not leave a comment.

Romero Nunez 
Rating:
5.0

Customer did not leave a comment.

Daniel Etzel 
Rating:
5.0

Customer did not leave a comment.

mickel ralph 
Rating:
5.0

Great experience-I was worried after reading the online reviews, but I was happy the 10’ truck was fairly new and in great condition. I had no problems with rudeness of staff at Wollers, as some other reviews stated.

Sarah Underwood 
Rating:
1.0

The truck had nothing but problem after problem and should have never even been rented out in the first place. From the door getting stuck when you try to open it and ten times worse when you tried to close it to the point were it hurt. Then when we tried to lock 🔐 up the rear tailgate door we found out that the lock that's attached to the back door with a chain ⛓️ had been cut with either a grinder or bolt cutters so we couldn't even secure our stuff. Next was the brake lights they were stuck on from the beginning and I told the owner and he said it was nothing to worry about that the truck needed to go in for service, he said that it wouldn't kill the battery well it did three times the first two I jumped it with my car cause it was full with all my stuff the last time when I went to return it,it was dead again and I just left it and wrote to U-Haul service and they had to pick it up with a flat bed, last item that was broken was the ramp you pull out to walk up and down well your supposed to be able to pull up on the ramp and hook it in to the holes at the back of the truck so the ramp is even with the truck box and you don't have a step up between them well it was frozen and couldn't be pulled up no matter what you did. I payed a lot of money for this broken ass truck and they still want more, absolutely terrible!!!

Alisa Zahn-Tietz 
Rating:
5.0

Nce,Friendly and so Kind customer service We have a nice first experience with U-Haul at this location.... Thanks Support local business

Trinidad Zarate 
Rating:
3.0

Truck was fine but there were no digital charging ports so we could not recharge our phones. Charging ports are critical for long trips.

Robert Spence 
Rating:
5.0

Nothing. Just keep doing what you're doing. The whole process went smoothly and was very efficient.

thomas boukidis 
Rating:
5.0

The service was fast and great, like usual!

Brian Bartlett 
Rating:
5.0

Customer did not leave a comment.

Michelle Garner 
Rating:
3.0

Customer did not leave a comment.

James Or Carol Lathers 
Rating:
5.0

Everything was fine....this was my 3rd rental over the last 13 years

james del boccil 
Rating:
5.0

Went great

RICHARD REED 
Rating:
5.0

If it’s not broken, don’t fix it. Service was excellent.

Greg Schwall 
Rating:
4.0

Customer did not leave a comment.

Tina Curtis 
Rating:
5.0

Everything went well highly-qualified

jim turner 
Rating:
5.0

Customer did not leave a comment.

Amy Falco 
Rating:
5.0

Professional, cheerful, courteous.

Audrey Krause 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wine 
Rating:
5.0

Easy check out and check in! Staff was exceptional!

mark irek 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EGLE 
Rating:
5.0

Woller’s was a great place to take UHaul back. The two men there were very professional and helpful in returning my 20’ Truck.

Beth Sanderson 
Rating:
5.0

Customer did not leave a comment.

Cindy Rapshus 
Rating:
5.0

Customer did not leave a comment.

Sam Cozzo 
Rating:
5.0

Customer did not leave a comment.

Jamie Morelock 
Rating:
5.0

Customer did not leave a comment.

Stephen Anrod 
Rating:
5.0

Customer did not leave a comment.

Wendy Dempsey 
Rating:
5.0

This location was friendly and easy to deal with.

Larry Holstein 
Rating:
5.0

Customer did not leave a comment.

JODY DEBOER 
Rating:
5.0

Customer did not leave a comment.

Michelle Scannell 
Rating:
5.0

Customer did not leave a comment.

John Falco 
Rating:
5.0

The staff were always helpful and courteous. I would recommend this location to anyone!

Jill McDonald 
Rating:
5.0

Customer did not leave a comment.

Betty Kowalski 
Rating:
1.0

The people working there were rude at the time of pickup. However the drop off was easy, and polite.

Matt Marousek 
Rating:
3.0

Communication. It would have been a much better experience if store employees would verbally go over a few basics. I wasn’t made aware of a few important items such as drop off hours. The store assumes everyone sees the handwritten note on the door explaining their U haul hours that are different than store hours.

Joshua Vick 
Rating:
5.0

Customer did not leave a comment.

tyler sproul 
Rating:
5.0

Customer did not leave a comment.

BILL FALCON 
Rating:
5.0

Customer did not leave a comment.

Brent Schramer 
Rating:
2.0

Be careful when renting a van from this place. I rented a 9' van. I did not take the insurance when making the reservation as my auto insurance and credit card cover rental car/truck damage. When I picked up the van I was charged $77 for insurance and when I told them that I did not need it and did not select this option when reserving the van they told me I had to take it because the van was not a UHAUL owned van and therefore it was required. This was never disclosed when I reserved the van. Had I been informed of this extra mandated charge I would have selected a different vehicle. Feel as though this was a bit of a scam and a little bit of a bait and switch.

Andrew Kiener 
Rating:
4.0

Customer did not leave a comment.

Stephanie Church 
Rating:
5.0

Customer did not leave a comment.

William Slater 
Rating:
5.0

Customer did not leave a comment.

Amy Falco 
Rating:
5.0

Customer did not leave a comment.

Brittany Fish 
Rating:
5.0

Customer did not leave a comment.

Brittany Fish 
Rating:
5.0

Have been to this location many times. Would recommend 👍

laura selby 
Rating:
5.0

Customer did not leave a comment.

Joe Sekki 
Rating:
5.0

Customer did not leave a comment.

james cairns 
Rating:
5.0

Customer did not leave a comment.

Amy Falco 
Rating:
5.0

Customer did not leave a comment.

eric jacobsen 
Rating:
5.0

Not a thing.

McKain Hughes 
Rating:
5.0

Customer did not leave a comment.

ERLIN ANDERSON 
Rating:
5.0

I've rented motorcyle trailers from U-Haul several times and twice from this location to haul my Harley and never had an issue with the trailer itself until today. This rental today had a shorter ramp of 36" tall. My Harley bottomed out when I went to load it, scratching the bottom of the bike at the top of the ramp and I could not load it. I had to use 2 x 4s stacked up to get the trailer to work with my bike. U-Haul should warn that for larger motorcyles, you will need the longer ramp or need 2 x 4s. When I returned the trailer, I noticed another trailer in the lot that had a taller ramp. I'll know to asked for the taller one next time, but customers across the U-Haul system ought to be told this. The lady at this location was excellent, though, and this experience should not be reflected upon this location as it is a U-Haul issue and not a dealer specific issue.

MICHAEL RUCINSKI 
Rating:
5.0

Your mobile pick up app is hard to navigate. Thankfully the store owner was around after hours and was able to help.

Anthony Brecunier 
Rating:
5.0

Lots of equipment to chose from. We'll maintained. Friendly staff.

Steven Schmidt 
Rating:
5.0

Had a very good experience overall.

John Carroll 
Rating:
5.0

Customer did not leave a comment.

Gregg Beierwaltes 
Rating:
5.0

Customer did not leave a comment.

Steven Sikora 
Rating:
5.0

Customer did not leave a comment.

William Meyer Jr 
Rating:
5.0

Customer did not leave a comment.

Frank Licary 
Rating:
4.0

Customer did not leave a comment.

Brian Kowalefski 
Rating:
5.0

The people here are outstanding!!

Matthew Collins 
Rating:
5.0

Customer did not leave a comment.

Lori Moronez 
Rating:
5.0

It was a great experience overall!

Courtney Robaczewski 
Rating:
5.0

Customer did not leave a comment.

CRAIG PFANNKUCHE 
Rating:
3.0

The location closed earlier than indicated at the time of rental. Also, there was no notice that there was a minimum height requirement for the 5X8 trailer before arriving. This is a failure of corporate and not the location as it should have been stated at the time of reservation.

Jeremy Allen 
Rating:
5.0

This place is awesome. The people are so nice.

Matthew Collins 
Rating:
5.0

Dont change :). Keep doin what your doin! We appreciate you

Mark Schmuck 
Rating:
5.0

Awesome all the way around. Good, honest people and will definitely use their services again. Highly recommended!

Kevin Yocum 
Rating:
5.0

Staff was great, I had to change my appointment twice due to weather and vehicle issues, very accommodating, and helpful with hookup, thanks!

BRANDON BECKER 
Rating:
4.0

Customer did not leave a comment.

Michael Message 
Rating:
4.0

Woller's is not exactly a friendly place. It is in a good location for Elkhorn.

Walter Burkhalter 
Rating:
3.0

No reason for a clean-up fee to be assessed - trying to resolve....

Mitchell Lerman 
Rating:
5.0

Customer did not leave a comment.

william sargent 
Rating:
5.0

Customer did not leave a comment.

Kyle Johnson 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ROTHWELL 
Rating:
5.0

The gentleman that help me looked intimidating, but was a very kind man appreciate what he does every day!

Nakisha Tolon 
Rating:
5.0

The Uhaul guy went above and beyond what was required. He knows his job, and he cares about doing his job properly. Without his help, my day could have been a disaster.

Bradley J Geyer 
Rating:
5.0

We had a sudden need for a rental truck (the friend truck we planned to use was unavailable and we had a deadline to meet). The staff at this U-haul location was very helpful. The truck was just what we needed. Everything worked out. Thank you U-Haul.

wisconsin school of the deaf 
Rating:
3.0

Asked about return policy....Just fill up truck and drop key in lock box......charged $20.00 late fee when vechicle was back in time......total bullshit.....

Michael Paaske 
Rating:
4.0

Customer did not leave a comment.

Ted Evans 
Rating:
5.0

They were very accommodating- we were a bit late but all was good!

christopher hall 
Rating:
5.0

Renting a motorcycle trailer was a very easy and smooth experience. Thank you for making it so.

MICHAEL RUCINSKI 
Rating:
5.0

Nice people. Thank you.

Donald Woehling 
Rating:
5.0

Excellent service. Friendly people. Excellent equipment.

Mary Lynn Hodshire 
No reviews have been submitted for this location.

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